01 Getting Started(7)

• Top Notifications
• Account Dashboard
• Say NO To Pageloads
• Quick Whois Search
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• Low SMS Credit Warnings
• Telegram Integration – Group Notifications
• Uptime Monitoring Webhook Notifications
• Remove entry from Contact List
• SIGNL4 Integration
• Splunk/VictorOps Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• How to change Contact List
• Notice Report Changes
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add multiple entries at once
• Show Only Blacklisted
• Meet The Interface

04 Uptime Monitor(74)

• Maintenance Mode
• Set Domain Expiration Date Manually
• SSL Monitoring
• Show Monitored Target In Uptime Reports
• OneClick Maintenance Mode
• How to order Categories

05 Server Monitor(47)

• CloudLinux Data Collection Issues
• Server Monitor Agent Settings
• Installing the Windows Server Monitoring Agent
• Misconfigured Network Interface Name
• Server Monitoring Agent – Install Templates
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)

06 Status Pages (Bulk Reports)(15)

• Add Twitter Feed to Bulk Report
• How to create a beautiful Uptime Status page
• Protect your Status Page with a Password
• How to order Categories
• Uptime Percentage Period (per status page)
• Categories

07 Billing(24)

• Add a new Payment Method
• Upgrade your plan
• Generate Early Invoice
• The Basic Package
• Pay via Stripe using your debit or credit card
• Invoices

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Fixed Header
• White Label is not package exclusive
• Partial/Full White Label
• Default White Label Landing Page

09 Support(10)

• Opening A Ticket
• Which Support Desk Is This?
• API Keys Access
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View

10 Settings(21)

• Sub-Account – Switch Account
• Blacklist Monitor Color Indicators
• Inherit Password Protection
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Default Reports Per Page For Bulk Reports

11 Affiliate Program(6)

• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Does your Uptime Monitor check from all of the locations simultaneously?
• What to do after following the Delist links?
• Can I have multiple HetrixTools accounts?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• Blacklist Check vs. Blacklist Monitor
• How to use the Cron Job Monitor
• Hiring Freelancers For Delisting
• Markdown
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• v2 Set Bulk Report Announcement
• API – Delete Uptime Monitor
• Understanding API Limits
• API – Edit Blacklist Monitor
• Blacklist Check API
• Understanding our APIs

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• 3 Year Anniversary Giveaway [3x $100 Account Credit + Extra Monitors For Everyone]
• Microsoft SNDS Changes [July 2026]
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports
• Abusix blacklists added to HetrixTools
• v0.9.33 – Dynamic Delisting Links
• v0.9.34 – SMTP Monitoring

17 Common Errors(11)

• Error 0: Name or service not known
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused