How can I contact a blacklist’s owners?

In most of the cases, the contact information is to be found somewhere on the RBL’s website (usually under a ‘Contact Us’ or ‘About Us’ section, or in the website’s footer). However, not all blacklists will have this info available on their website. Unfortunately, our staff does not have this info either, so we cannot […]

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How long until my Domain or IP address is delisted?

Unfortunately, this is completely out of our hands and will depend 100% of each individual blacklist and their practices. After completing the delisting procedures for a blacklist where your Domain or IP address is listed on, it can take any number of hours/days for them to actually delist your Domain or IP address. Some blacklists […]

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What to do after following the Delist links?

As explained in this article, our platform will provide you with delisting links in all of our blacklist checks and blacklist monitor reports. Those delisting links are going to take you to the blacklist’s website, where you will need to find and follow their delisting instructions. Please note: not all blacklists will have delisting instructions, […]

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Why did HetrixTools blacklist my Domain or IP address?

We did not blacklist your Domain or IP address. HetrixTools is just a monitoring platform We are not affiliated with these blacklists and we do not handle any blacklisting or delisting ourselves. Our platform will just tell you on which blacklists your Domain or IP address is listed on, and provide you with delisting links […]

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Where can I see my Package Limits?

You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the top menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t the […]

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My IP is blacklisted on SPFBL, so why doesn’t your platform show it?

This can happen because SPFBL has two different response codes for their blacklist: 127.0.0.2 – which means that your IP is blacklisted for confirmed spam 127.0.0.3 – which means that your IP is only suspected of sending spam You can read more about their response codes here: http://spfbl.net/en/dnsbl/ Our platform only considers an IP as being blacklisted […]

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My IP (or domain) is blacklisted, how do I delist it?

When running a Blacklist Check, and in all of your Blacklist Monitor reports, our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links will look as shown below: These links will take you where you need to go in order to follow the delisting […]

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How many uptime monitoring locations should I select?

We usually recommend selecting 6-8 monitoring locations for each of your monitored website or service. These are more than enough to determine whether or not your website/service is experiencing a downtime. As explained in this documentation article (link), our system checks from all of the selected locations simultaneously, so you should be cautious not to […]

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Pingdom Alternative

Are you looking for a Pingdom alternative? Here’s a few reasons why HetrixTools Uptime Monitoring could be the perfect choice for you. As opposed to Pingdom, we do have a Free package that has a lot of the premium features of our paid packages, being limited mostly by quantity and not by quality. If you’re […]

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How can I remove or edit the label of multiple monitors at once?

Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all of the monitors From the Group Actions drop down menu select Change Label A pop-up window will appear, where you can either remove the existing […]

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