Start by heading to your White Label dashboard from the client area menu. Then click on the “Edit” button, in the “Actions” column, next to the White Label domain that you wish to edit. This will open up the modal containing this domain’s settings. You can configure here the logo and favicon images, the logo […]
Category: 12 F.A.Q.
Frequently Asked Questions
How to remove a monitored Service from multiple servers?
This guide is for our Linux Monitoring Agent, and only if you’re using Service Monitoring on this agent. If you are monitoring multiple services with our Linux Monitoring Agent, these are stored in the config file /etc/hetrixtools/hetrixtools.cfg as follows, for example:CheckServices=”ssh,php8.1-fpm,mysql” If you wish to remove a service from being monitored, you’ll need to run […]
What is Uptime Monitoring?
The short answer would be that uptime monitoring is the process of monitoring the uptime of your websites and servers using a third-party uptime monitoring tool. These tools will periodically access your website or ping your server to make sure that they are up and running correctly. Whenever they are found to be down or […]
How to increase Linux Server Monitoring Agent metrics collection intervals
If you’d like to configure our Server Monitoring Agent to collect its metrics less often (default every 3 seconds), you can do so by editing the agent’s config file as follows. [available for version 2.1.x+] Open the following agent configuration file with any text editor: /etc/hetrixtools/hetrixtools.cfg Locate the following section: CollectEveryXSeconds=3 Change this value to […]
How to buy SMS Credits?
You can purchase additional SMS credits on whichever plan you are on, both free and paid alike. To do so, head on to your dashboard from your client area menu. Locate the “Account Overview” section towards the top left side of the dashboard widgets, and click on the number of “SMS Credits”. A modal pop-up […]
How do I access my Blacklist Reports?
You’ll need to start by accessing the Blacklist Monitors dashboard from your client area menu: From there, click on any of the report link, located in the “Report” column, next to each monitor you’d like to view the report for: This will open the Blacklist Report for that particular monitor, which shows where the monitored […]
How do I access my Uptime Reports?
Start by going to your Uptime Monitors dashboard, from the client area side menu: From your monitors list, each monitor’s Uptime Report can be accessed by clicking the link under the “Up/Down” column: Each Uptime Monitor has its own Uptime Report, which includes all of its uptime data. All of your Uptime Reports are private […]
What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
If you’re managing your domain’s DNS via CloudFlare, and you’re getting SSL errors on your White Label reports, it’s most likely due to the fact that you’re routing your White Label hostname (ie: status.yourdomain.com) via CloudFlare and not directly to our servers. Wrong setup Correct setup Solution If your White Label hostname is proxied through […]
Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
Short Answer: Because a Heartbeat Uptime Monitor has only one point of failure, which is your server’s ability to send data to our platform, unlike all of the other Uptime Monitor types where your monitored target is checked from different geo-locations around the world. So, with a Heartbeat Uptime Monitor, if at any time for […]
How can I contact a blacklist’s owners?
In most of the cases, the contact information is to be found somewhere on the RBL’s website (usually under a ‘Contact Us’ or ‘About Us’ section, or in the website’s footer). However, not all blacklists will have this info available on their website. Unfortunately, our staff does not have this info either, so we cannot […]