If you’d like to configure our Server Monitoring Agent to collect its metrics less often (default every 3 seconds), you can do so by editing the agent’s config file as follows. [available for version 2.1.x+] Open the following agent configuration file with any text editor: /etc/hetrixtools/hetrixtools.cfg Locate the following section: CollectEveryXSeconds=3 Change this value to […]
Category: 12 F.A.Q.
Frequently Asked Questions
How to buy SMS Credits?
You can purchase additional SMS credits on whichever plan you are on, both free and paid alike. To do so, head on to your dashboard from your client area menu. Locate the “Account Overview” section towards the top left side of the dashboard widgets, and click on the number of “SMS Credits”. A modal pop-up […]
How do I access my Blacklist Reports?
You’ll need to start by accessing the Blacklist Monitors dashboard from your client area menu: From there, click on any of the report link, located in the “Report” column, next to each monitor you’d like to view the report for: This will open the Blacklist Report for that particular monitor, which shows where the monitored […]
How do I access my Uptime Reports?
Start by going to your Uptime Monitors dashboard, from the top side menu: From your monitors list, each monitor’s Uptime Report can be accessed by clicking the link under the “Last Down” column: Each Uptime Monitor has its own Uptime Report, which includes all of its uptime data. All of your Uptime Reports are private […]
What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
If you’re managing your domain’s DNS via CloudFlare, and you’re getting SSL errors on your White Label reports, it’s most likely due to the fact that you’re routing your White Label hostname (ie: status.yourdomain.com) via CloudFlare and not directly to our servers. Wrong setup Right setup Solution If your White Label hostname is proxied through […]
Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
Short Answer: Because a Heartbeat Uptime Monitor has only one point of failure, which is your server’s ability to send data to our platform, unlike all of the other Uptime Monitor types where your monitored target is checked from different geo-locations around the world. So, with a Heartbeat Uptime Monitor, if at any time for […]
How can I contact a blacklist’s owners?
In most of the cases, the contact information is to be found somewhere on the RBL’s website (usually under a ‘Contact Us’ or ‘About Us’ section, or in the website’s footer). However, not all blacklists will have this info available on their website. Unfortunately, our staff does not have this info either, so we cannot […]
How long until my Domain or IP address is delisted?
Unfortunately, this is completely out of our hands and will depend 100% of each individual blacklist and their practices. After completing the delisting procedures for a blacklist where your Domain or IP address is listed on, it can take any number of hours/days for them to actually delist your Domain or IP address. Some blacklists […]
What to do after following the Delist links?
As explained in this article, our platform will provide you with delisting links in all of our blacklist checks and blacklist monitor reports. Those delisting links are going to take you to the blacklist’s website, where you will need to find and follow their delisting instructions. Please note: not all blacklists will have delisting instructions, […]
Why did HetrixTools blacklist my Domain or IP address?
We did not blacklist your Domain or IP address. HetrixTools is just a monitoring platform. We are not affiliated with these blacklists and we do not handle any blacklisting or delisting ourselves. Our platform will just tell you on which blacklists your Domain or IP address is listed on, and provide you with delisting links […]