How many uptime monitoring locations should I select?

We usually recommend selecting 6-8 monitoring locations for each of your monitored website or service. These are more than enough to determine whether or not your website/service is experiencing a downtime. As explained in this documentation article (link), our system checks from all selected locations simultaneously, so you should be cautious not to select too […]

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Pingdom Alternative

Are you looking for a Pingdom alternative? Here’s a few reasons why HetrixTools Uptime Monitoring could be the perfect choice for you.   As opposed to Pingdom, we do have a Free package that has a lot of the premium features of our paid packages, being limited mostly on quantity and not on quality. If […]

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How can I remove or edit the label of multiple monitors at once?

Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all the monitors From the Group Actions drop down menu select Change Label A popup window will appear where you can either remove the existing label […]

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I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?

Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications, as soon as any of your monitors suffer changes (get blacklisted or delisted) after you have added them to our platform.   Longer answer: The platform has been intentionally designed to work like this. Our […]

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Can you reset my Uptime Monitoring stats?

We do not manually modify or reset any Uptime Stats, for any of the Uptime Monitors in our system. If you wish to get a clean slate for any of your Uptime Monitors, you’ll need to follow the instructions in this guide, but by doing so you will loose all your history for that monitor. […]

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What payment methods do you accept?

Our platform is currently accepting payments via PayPal and Stripe. Which means you can pay with the following funding methods: with your PayPal ballance, if you have a PayPal account with your credit/debit card via either PayPal or Stripe with Bitcoins via Stripe If you feel that you cannot use any of these methods, be […]

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How are your Uptime Monitoring statistics calculated?

In any of your Uptime Monitor reports you’ll find the following uptime statistics (example screenshot):   We’ll go through what each of them mean and how they are calculated and displayed.   The “Today” uptime is calculated based on how many minutes of downtime your uptime monitor has had today, considering each day has 1440 […]

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Do you offer custom packages?

Yes we do offer custom packages, whether you’re interested in Blacklist Monitoring or Uptime Monitoring, if you’re in need of specs that are not displayed on our website pricing pages, be sure to contact our Sales Department either via Live Chat or Support Tickets, we’d love to hear your custom requirements. However, please note that we […]

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Do you offer blacklist delisting assistance?

We do not currently offer any type of blacklist delisting assistance or support, other than the links provided by our system for delisting for each RBL.   Why not? Our platform handles only monitoring and reporting, we do not have any connection with any of these third party RBLs that your IPs may be blacklisted […]

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