Where can I see my Package Limits?

You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the top menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case they aren’t the […]

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My IP is blacklisted on SPFBL, so why doesn’t your platform show it?

This can happen because SPFBL has two different response codes for their blacklist: 127.0.0.2 – which means that your IP is blacklisted for confirmed spam 127.0.0.3 – which means that your IP is only suspected of sending spam You can read more about their response codes, here: http://spfbl.net/en/dnsbl/ Our platform only considers an IP as being blacklisted […]

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My IP (or domain) is blacklisted, how do I delist it?

Our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links can be found in the blacklist report generated by your IP or Domain. These links will take you where you need to go and follow the delisting procedures of each RBL. You should note […]

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How many uptime monitoring locations should I select?

We usually recommend selecting 6-8 monitoring locations for each of your monitored website or service. These are more than enough to determine whether or not your website/service is experiencing a downtime. As explained in this documentation article (link), our system checks from all selected locations simultaneously, so you should be cautious not to select too […]

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Pingdom Alternative

Are you looking for a Pingdom alternative? Here’s a few reasons why HetrixTools Uptime Monitoring could be the perfect choice for you.   As opposed to Pingdom, we do have a Free package that has a lot of the premium features of our paid packages, being limited mostly on quantity and not on quality. If […]

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How can I remove or edit the label of multiple monitors at once?

Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all the monitors From the Group Actions drop down menu select Change Label A popup window will appear where you can either remove the existing label […]

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I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?

Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications, as soon as any of your monitors suffer changes (get blacklisted or delisted) after you have added them to our platform.   Longer answer: The platform has been intentionally designed to work like this. Our […]

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Can you reset my Uptime Monitoring stats?

We do not manually modify or reset any Uptime Stats, for any of the Uptime Monitors in our system. If you wish to get a clean slate for any of your Uptime Monitors, you’ll need to follow the instructions in this guide, but by doing so you will loose all your history for that monitor. […]

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What payment methods do you accept?

Our platform is currently accepting payments via PayPal and Stripe. Which means you can pay with the following funding methods: with your PayPal ballance, if you have a PayPal account with your credit/debit card via either PayPal or Stripe with Bitcoins via Stripe If you feel that you cannot use any of these methods, be […]

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