Placing A New Order

You can begin placing a new order from any of our pricing pages. For Blacklist Monitor: https://hetrixtools.com/pricing/blacklist-monitor/ For Uptime Monitor: https://hetrixtools.com/pricing/uptime-monitor/ You can easily see monthly or yearly prices by simply selecting the billing cycle from the drop-down selection under each package. Prices will change in real time depending on which billing cycle you select. By default, […]

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Invoices

The invoice page is quite simple and easy to understand. It contains the basic information about the package you are paying for, along with the current invoice status and a print button for easily printing out the invoice if you wish to do so. On the bottom of the invoice you’ll have two buttons, which […]

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Your Orders/Services

You can view your account’s orders (services) at any time from the top menu in your account. On the orders page, you’ll be able to see all of your orders and their current status. Clicking on any order id will take you to the order status page. On the order status page, you can see all […]

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Upgrade/Downgrade

Our billing system currently does not have a pro-rated option for an upgrade or downgrade of your order. So, if you wish to upgrade or downgrade your package, you will have two options: you could wait until the end of your current billing period, then cancel your current active order, and right after place a […]

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Change Billing Cycle

Our billing system currently does not have a pro-rated option for changing your billing cycle. So, if you wish to change the billing cycle of your package, you will have two options: you could wait until the end of your current billing period, then cancel your current active order, and right after place a new order for […]

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Cancel Order

If you wish to cancel any of your currently active orders, you can do so from the ‘Order View’ page. Begin by heading to your ‘Orders’ page from the top menu in your client area: Here, click on the Order ID which you wish to access: And finally, click on the ‘Cancel Order’ button under […]

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Partial/Full White Label

White Label allows you to customize your reports with your own domain/subdomain name, company logo, title, favicon, page colors, and backlink to your website; while at the same time removing any mention of HetrixTools from the reports. We offer two types: Partial White Label: use your own domain/subdomain customize the browser window title use your […]

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Suspension/Termination

If an overdue invoice goes unpaid for more than 2 days, the order/service will become Suspended, which means: your monitors interface will be disabled, making it impossible to manage/view your monitors everything else will keep running just as usual in the background (i.e.: monitors processing will not be interrupted) once the invoice is paid, the account […]

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Reactivating a Terminated Order

If an invoice goes unpaid for 7 days after the due date, then the order it belongs to will be automatically terminated. You can read more about our suspension/termination procedure here: https://docs.hetrixtools.com/suspension-termination/ If you’ve gotten one or more of your orders terminated by forgetting to pay your invoice on time, you can reactivate the order […]

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What Billing Software Is This?

We use our own custom built in-house billing software. It was coded to match our exact needs and to be as simple and easy to use as possible for our clients. Sadly, it does not have a name, and you won’t find it being used anywhere else.

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