Placing A New Order

You can begin placing a new order from any of our pricing pages. For Blacklist Monitor: https://hetrixtools.com/blacklist-monitor-pricing.html For Uptime Monitor: https://hetrixtools.com/uptime-monitor-pricing.html You can easily see monthly or yearly prices by simply selecting the billing cycle from the drop-down selection under each package. Prices will change in real time depending on which billing cycle you select. By default […]

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Invoices

The invoice page is quite simple and easy to understand. It contains the basic information about the package you are paying for, along with the current invoice status, a print button for easy printing out the invoice if you wish to do so. On the bottom of the invoice you’ll have two buttons which you […]

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Your Orders/Services

You can view your account’s orders (services) at any time from the account top menu.   On the orders page you’ll be able to see all of your orders and their current status. Clicking on any order id will take you to the order status page. On the order status page you can see all […]

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Upgrade/Downgrade

Our billing system currently does not have a pro-rated option for an upgrade or downgrade of your order. So, if you wish to upgrade or downgrade your package you will have two options: you could wait until the end of your current billing period, then cancel your current active order and place a new order […]

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Change Billing Cycle

Our billing system currently does not have a pro-rated option for changing your billing cycle. So, if you wish to change the billing cycle of your package you will have two options: you could wait until the end of your current billing period, then cancel your current active order and place a new order right after for […]

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Cancel Order

At any time you can cancel your order (service) that you have ordered with us from your order status page by using the “Cancel Order” button. This action will immediately mark all your unpaid invoices tied to this order as canceled and mark your order as canceled as well. If the order is “Active” and […]

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Partial/Full White Label

White Label allows you to customize your reports with your own domain/subdomain name, company logo, title, favicon, page colors and backlink to your website; while at the same time removing any mention of HetrixTools from the reports. We offer two types: Partial White Label: use your own domain/subdomain customize the browser window title use your […]

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Suspension/Termination

If an overdue invoice goes unpaid for more than 2 days the order/service will become Suspended, which means: your monitors interface will be disabled, making it impossible to manage/view your monitors everything else will keep running just as usually in the background (ie: monitors processing will not be interrupted) once the invoice is paid the […]

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Reactivating a Terminated Order

If an invoice goes unpaid for 7 days after the due date, then the order it belongs to will be automatically terminated. You can read more about our suspension/termination procedure here: https://docs.hetrixtools.com/suspension-termination/ If you’ve gotten one or more of your orders terminated by forgetting to pay your invoice on time, you can reactivate the order […]

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What Billing Software Is This?

We use our own custom built in-house billing software. It was coded to match our exact needs and to be as simple and easy to use as possible for our clients. Sadly it does not have a name, and you won’t find it being used anywhere else.

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