Debugging the issues that caused your downtime

Our support is sometimes asked general questions such as “why was my website down?”, “other uptime monitors that I use didn’t detect my website to be down, why did HetrixTools alert me?”, “I just checked my site and it loaded up, why did I get notified that it is down?”, and so on and so […]

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How to create a beautiful Uptime Status page

One of the most important things in the Web Hosting industry, is transparency towards your clients. This is why having a public uptime status page would greatly improve your client relationships and boost your credibility as a provider. Allowing your clients to view the¬†infrastructure uptime status and history, even the bad days when you’ve had […]

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Search and Labels

We’re going to talk here about¬†Search and Labels for Blacklist Monitors, but the exact same thing can be applied to your Uptime Monitors. Labeling your IPs is extremely important, especially if you have to manage thousands or tens of thousands of IPs. You can add several keywords in one Label, for instance: ClientA ServerA LA […]

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Uptime Monitoring For Display

If you wish to display your Uptime Status to your clients, we’ve found that the best practice is as follows: monitor service port 80 (or any other open port if your server does not use 80) PING monitoring should be a sort of last resort, as some firewalls may block the amount of incoming requests, […]

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