Once you’ve added your first Cron Job uptime monitor (as described here: https://docs.hetrixtools.com/add-a-cron-job-monitor-heartbeat-monitor/), you will be given a unique URL which you’ll need to use in order to let our platform know that your monitored target is still ‘up’ and healthy. The URL will look something like this: https://sm.hetrixtools.net/hb/?s=uniquestring In this guide, we’ll go through […]
Category: 13.02 Uptime Monitor
How to use Quick PING
The idea of our Quick PING feature came right from our developers, that needed a quick way of pinging a server during planned reboots without having to manually open their OS terminal, type in the ping command and copy/paste the IP address of the server they wished to ping. So, here’s one of the best […]
Order monitors by SSL/Domain expiration dates
You can order your uptime monitors by their SSL or domain expiration dates, so you can easily see which ones are going to expire the soonest. To do this, head on to your uptime monitors dashboard, from the top menu in your client area: Then, from the “Sort” drop-down menu, select to sort either by […]
How to enable SSL Verification for your Uptime Monitor
Start by going to your Uptime Monitors dashboard from your client area top side menu: Locate the Uptime Monitor you wish to edit the setting for, and click on the ‘Edit’ button: In the Uptime Monitor’s settings, locate the ‘show advanced settings’ button towards the bottom, and click on it to expand the advanced settings: […]
Attach a Server Monitor to any of your Uptime Monitors
If you wish to monitor your server’s resource usage, using our Server Monitor Agent, you don’t necessarily have to add a ‘Server Agent Monitor‘ to your account as a separate Uptime Monitor, you can just attach the Server Monitor Agent to any of your existing Uptime Monitors, as explained below. Start by going to your […]
What to do if my Uptime Monitor is down?
Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue that’s causing your downtime is. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]
Debugging the issues which caused your downtime
Our support is sometimes asked general questions such as, “why was my website down?”, “other uptime monitors that I use didn’t detect my website to be down. Why did HetrixTools alert me?”, “I just checked my site and it loaded up. Why did I get notified that it is down?”, and so on and so […]
How to create a beautiful Uptime Status page
One of the most important things in the Web Hosting industry is transparency towards your clients. This is why having a public uptime status page would greatly improve your client relationships and boost your credibility as a provider. Allowing your clients to view the infrastructure uptime status and history, even on the bad days when you’ve […]
Search and Labels
We’re going to talk here about Search and Labels for Blacklist Monitors, but the exact same thing can be applied to your Uptime Monitors. Labeling your IPs is extremely important, especially if you have to manage thousands or tens of thousands of IPs. You can add several keywords in one Label, for instance: ClientA ServerA LA […]
Uptime Monitoring For Display
If you wish to display your Uptime Status to your clients, we’ve found that the best practice is as follows: monitor service port 80 (or any other open port if your server does not use 80) PING monitoring should be a sort of last resort, as some firewalls may block the amount of incoming requests. […]