01 Getting Started(7)

• Quick Whois Search
• Say NO To Pageloads
• Live Queue Status
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• SMS Credits
• Opsgenie Integration
• Default Contact List
• Telegram Integration – Group Notifications
• SMS Notification Examples
• Blacklist Monitoring Webhook Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Change Blacklist Monitor Label
• Initiate Manual Blacklist Check
• Difference between Microsoft SNDS Lists on HetrixTools
• Dedicated Queue
• Add multiple entries at once
• View further blacklisting details in your reports

04 Uptime Monitor(74)

• Domain Expiration Monitoring
• Sorting Uptime Monitors
• SSL Monitoring
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• Nameserver Monitoring
• Add a PING/Service Uptime Monitor

05 Server Monitor(47)

• Debug Mode – Windows Agent
• Where do I find the SID (Server Monitor ID)?
• Uninstall the HetrixTools Server Monitor Agent
• Enable Server Monitor Agent Debugging
• Transfer Server Agent from one Uptime Monitor to another Uptime Monitor [within your own account]
• Misconfigured Network Interface Name (PHP Agent)

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Uptime Percentage Period (per status page)
• How to order Categories
• Create Status Page
• Add monitors to a Status Page
• Incident History

07 Billing(24)

• Why am I being double charged? [PayPal]
• Turn on/off automatic payments
• Placing A New Order
• Paying an Invoice with Account Credit
• Suspension/Termination
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• White Label is not package exclusive
• Configure White Label Reports
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Partial/Full White Label

09 Support(10)

• API Keys Access
• Live Chat
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• In-House Support

10 Settings(21)

• Enable Blacklist Monitor Plain Text Email Notifications
• Sub-Accounts Access Levels
• Enable Uptime Monitor Plain Text Email Notifications
• Close Account
• Uptime Percentage Period (account-wide)
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?

12 F.A.Q.(40)

• What payment methods do you accept?
• My IP (or domain) is blacklisted, how do I delist it?
• Can I have multiple HetrixTools accounts?
• Where can I see my Package Limits?
• How to remove a monitored Service from multiple servers?
• How to buy SMS Credits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• How to create a beautiful Uptime Status page
• Adding your IPs to Microsoft Outlook SNDS
• The importance of ordering your monitors list
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API Keys
• API v3
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding API Limits
• v2 List Blacklist Monitors

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.55 – Changelog
• v0.9.48 – Changelog
• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• v0.9.51 – Changelog
• v0.9.63 – Telegram Integration
• Announcing the new Blacklist Monitor pricing structure

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol