01 Getting Started(7)

• Quick Whois Search
• Account Dashboard
• Say NO To Pageloads
• Live Detected Outages
• Free Accounts Inactivity
• Live Queue Status

02 Contact Lists(42)

• Mattermost Integration
• SMS Credits
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• ilert Integration
• Do Not Disturb Schedule
• How to enable Telegram Topics

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Search Cloud
• Add Your First Blacklist Monitor
• Delete Multiple Blacklist Monitors
• Export as Text
• Ignore A Blacklist
• Group Actions

04 Uptime Monitor(74)

• Uptime Monitoring – WebSnapshots
• Set Domain Expiration Date Manually
• OneClick Maintenance Mode
• Advanced Metrics For Website Uptime Monitors
• Add a PING/Service Uptime Monitor
• Group Actions

05 Server Monitor(48)

• What to do if the Server Monitoring Agent isn’t sending any data?
• Misconfigured Network Interface Name (PHP Agent)
• Reboot Required Warning
• CPU Temperature Monitoring
• Resource Usage Privacy
• CloudLinux Data Collection Issues

06 Status Pages(15)

• Create a Status Page using Group Actions
• How to remove Incident from Status Page
• Categories
• Incident History
• Add Twitter Feed to Bulk Report
• Delete a Status Page

07 Billing(25)

• Suspension/Termination
• Pay via Stripe using Bitcoins
• Partial/Full White Label
• Account Credit
• Add a new Payment Method
• Pay via Stripe using your debit or credit card

08 White Label(11)

• Default White Label Landing Page
• Accessing Your White Label Reports
• White Label is not package exclusive
• Add A White Label Domain Name
• Configure White Label Reports
• Fixed Header

09 Support(10)

• Opening A Ticket
• In-House Support
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View
• Live Chat

10 Settings(21)

• Dark Mode
• Change Password
• Stack blacklist monitor notifications for X hours
• Blacklist monitor change notification threshold
• Enable Uptime Monitor Plain Text Email Notifications
• Enable/Disable multiple logins into your account

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• How do I access my Uptime Reports?
• My IP (or domain) is blacklisted, how do I delist it?
• Can I have multiple HetrixTools accounts?
• Do you offer custom packages?
• Do you offer free trials?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Debugging the issues which caused your downtime
• Filter Based On RBL
• How to track your uptime using HetrixTools
• How to fill in your Company Info

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API – Add Blacklist Monitor
• Using the API Relay
• API Explorer
• API Keys
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Blacklist Check API

16 MCP(19)

• 16.01 MCP - Use Cases(6)

• 16.02 MCP - More Examples(9)

• HetrixTools MCP – Grok Connection Guide
• HetrixTools MCP – Claude Connection Guide
• HetrixTools MCP – ChatGPT Connection Guide
• HetrixTools MCP – Connection Guide

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.9.45 – 6 New Uptime Monitoring Locations
• Multiple White Label Domains
• v0.9.7 Beta
• v0.9.8r2 Beta – sorbs.net false positive
• Microsoft SNDS Changes [July 2026]
• v0.9.25 Beta – dnsrbl.org RBL added

18 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found
• Connected, but no SMTP banner received within Xs
• Error 0: Name or service not known
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure