01 Getting Started(7)

• Live Detected Outages
• Top Notifications
• Live Queue Status
• Say NO To Pageloads
• Quick Whois Search
• Account Dashboard

02 Contact Lists(39)

• How do Contact Lists work?
• ilert Integration
• Telegram Integration – Group Notifications
• Uptime Monitoring Webhook Notifications
• PagerDuty Integration
• PushBullet Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Queue Priority
• How to change Contact List
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add An IP Block
• Meet The Interface
• How to delete entire IP block from Blacklist Monitoring

04 Uptime Monitor(71)

• Categories
• Enable Uptime Monitor Plain Text Email Notifications
• Maintenance Mode
• Location Fails Warning
• Reset Uptime Monitor History
• Advanced Metrics For Website Uptime Monitors

05 Server Monitor(43)

• Where do I find the SID (Server Monitor ID)?
• Ignore certain Network Interfaces for Server Monitoring Agent
• Set Resource Usage Warnings
• Reinstall, Update, Remove The Server Monitor Agent
• What data does the Server Monitor Agent collect?
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)

06 Status Pages (Bulk Reports)(14)

• Add Twitter Feed to Bulk Report
• Categories
• Create Status Page
• How to create a beautiful Uptime Status page
• Add monitors to a Status Page
• Incident History

07 Billing(24)

• Your Orders/Services
• Why am I being double charged? [PayPal]
• The Basic Package
• Upgrade your plan
• Pay via Stripe using your debit or credit card
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Configure White Label Reports
• How to set up a White Label Domain or Subdomain
• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Default White Label Landing Page

09 Support(10)

• Which Support Desk Is This?
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• Viewing Your Tickets
• Live Chat

10 Settings(21)

• Sub-Accounts
• Inherit Password Protection
• Stack blacklist monitor notifications for X hours
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Account Settings

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• Where can I see my Package Limits?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• Pingdom Alternative
• Can I have multiple HetrixTools accounts?
• Do you offer custom packages?
• Does your Uptime Monitor check from all of the locations simultaneously?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• The importance of ordering your monitors list
• Filter Based On RBL
• Enable automated data access for your Microsoft Outlook SNDS account
• Markdown
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Blacklist Check API
• v2 List Blacklist Monitors
• Understanding our APIs
• API v3
• Using the API Relay
• API Keys

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.62 – Changelog
• v0.9.31 – Enhanced Maintenance Mode
• v0.9.65 – Changelog
• v0.9.34 – SMTP Monitoring
• v0.9.75 – Mattermost Notifications
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled