01 Getting Started(7)

• Free Accounts Inactivity
• Live Queue Status
• Top Notifications
• Account Dashboard
• Say NO To Pageloads
• Quick Whois Search

02 Contact Lists(39)

• Remove entry from Contact List
• ilert Integration
• Phone call notifications
• Webhook Authentication Token
• SMS Notifications
• Create A Contact List

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Sorting Blacklist Monitors
• Add multiple entries at once
• Paid vs. Free – Blacklist Monitoring Email Reports
• Auto Refresh Timer
• Monitored Blacklists
• Show Only Blacklisted

04 Uptime Monitor(71)

• Network Diagnostics
• Pinned Uptime Monitors
• Group Actions – Add/Replace/Remove Private Notes
• Reset Uptime Monitor History
• Add a SMTP Monitor
• Here’s how Maintenance Mode affects your Uptime Reports

05 Server Monitor(43)

• Uninstall the HetrixTools Server Monitor Agent
• Resource Usage Privacy
• Server Monitor Agent Requirements & Compatibility
• Server Monitor Color Indicators
• CloudLinux Data Collection Issues
• Multiple Disks Support

06 Status Pages (Bulk Reports)(14)

• Embed Status Page On WHMCS Network Status
• Create Status Page
• Remove monitors from a Status Page
• Add an announcement to your Status Page
• Add Twitter Feed to Bulk Report
• How to order Categories

07 Billing(24)

• Remove a saved Payment Method
• Add extra monitors to your order
• Add a new Payment Method
• Reactivating a Terminated Order
• Generate Early Invoice
• Why am I being double charged? [PayPal]

08 White Label(11)

• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report
• Fixed Header
• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page

09 Support(10)

• Viewing Your Tickets
• Opening A Ticket
• In-House Support
• Which Support Desk Is This?
• Live Chat
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Dark Mode
• Blacklist Monitor Color Indicators
• Enable/Disable multiple logins into your account
• Account Settings
• Sub-Account – Switch Account

11 Affiliate Program(6)

• Affiliate Dashboard
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Earnings Calculator

12 F.A.Q.(40)

• Why should I blacklist check & blacklist monitor my IPs?
• How do I access my Blacklist Reports?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Do you offer Bulk Blacklist Check?
• Why don’t you host your own Status Page?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use the Cron Job Monitor
• How to use Quick PING
• How to create a beautiful Uptime Status page

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding our APIs
• API – Delete Blacklist Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Blacklist Check Credits (also known as API Checks)
• v2 Set Bulk Report Announcement
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check
• Multiple White Label Domains
• v0.9.8 Beta – Blacklist Check
• v0.9.55 – Changelog
• v0.8.5 Beta
• v0.9.41 – Introducing SMS Notifications & SMS Credits

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• Error 0: Name or service not known
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR