01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Free Accounts Inactivity
• Top Notifications
• Quick Whois Search
• Live Detected Outages

02 Contact Lists(40)

• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• Opsgenie Integration
• Default Contact List
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• PushBullet Notifications
• Google Chat Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Change Blacklist Monitor Label
• Enable Blacklist Monitor Plain Text Email Notifications
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Block View
• Autocomplete Search
• Add Your First Blacklist Monitor

04 Uptime Monitor(73)

• How is the uptime percentage calculated in your Uptime Reports
• Private/Public Uptime Reports
• Filter Uptime Monitors Based on Current Warning Status
• Add a Website Uptime Monitor
• Delete Uptime Monitor
• Uptime Monitor Report

05 Server Monitor(46)

• Install the HetrixTools Server Monitor Agent
• Run Server Monitor Agent As Root
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• CloudLinux Data Collection Issues
• Accessing Server Monitoring Data
• Server Monitoring Agent – Install Templates

06 Status Pages (Bulk Reports)(15)

• Incident History
• Protect your Status Page with a Password
• How to create a beautiful Uptime Status page
• Categories
• Add an announcement to your Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Upgrade your plan
• Creating and Canceling Stripe Subscriptions
• Upgrade/Downgrade
• Invoices
• Cancel Order / Downgrade to the Free plan
• Paying an Invoice with Account Credit

08 White Label(11)

• SSL Error Accessing White Label Report
• Partial/Full White Label
• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• Fixed Header
• Configure DNS settings for your White Label Domain

09 Support(10)

• Ticket View
• Viewing Your Tickets
• Live Chat
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• API Keys Access
• Disable Bulk Report Title

10 Settings(21)

• Set An Avatar
• Sub-Account – Switch Account
• Enable Uptime Monitor Plain Text Email Notifications
• Sub-Accounts Access Levels
• Sub-Accounts
• Change Password

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Affiliate Program Overview
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard

12 F.A.Q.(40)

• How do blacklist notifications work? When do I get notified?
• Do you offer blacklist delisting assistance?
• Pingdom Alternative
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to create a beautiful Uptime Status page
• Search and Labels
• Hiring Freelancers For Delisting
• How to fill in your Company Info
• Enable automated data access for your Microsoft Outlook SNDS account
• Delisting your blacklisted IPs

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Uptime Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Blacklist Monitor
• Understanding our APIs
• v1 Server Stats
• Blacklist Check Credits (also known as API Checks)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.63 – Telegram Integration
• v0.9.74 – Server Monitoring – Running Processes
• Affiliate Program changes starting with 1st of December 2016
• New Server Monitoring Agent Released [v1.05]
• v0.9.33 – Dynamic Delisting Links
• ‘Featured Clients’ on our website

17 Common Errors(9)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known