01 Getting Started(7)

• Live Queue Status
• Say NO To Pageloads
• Live Detected Outages
• Quick Whois Search
• Top Notifications
• Account Dashboard

02 Contact Lists(40)

• Phone call notifications
• Mattermost Integration
• PagerDuty Integration
• Do Not Disturb Schedule
• Blacklist Monitoring Webhook Notifications
• SIGNL4 Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Difference between Microsoft SNDS Lists on HetrixTools
• Blacklist Monitor Change History
• Meet The Interface
• Bookmarks
• Ignore A Blacklist
• Pagination & Monitors/Page

04 Uptime Monitor(71)

• How to whitelist our Uptime Monitoring Nodes in CSF
• Pause an Uptime Monitor
• Sorting Uptime Monitors
• Here’s how Maintenance Mode affects your Uptime Reports
• Uptime Monitoring Nodes Status
• Uptime Monitor Report

05 Server Monitor(43)

• Server Monitor Agent Requirements & Compatibility
• Reinstall, Update, Remove The Server Monitor Agent
• Install the HetrixTools Server Monitor Agent
• Reboot Required Warning
• CloudLinux Data Collection Issues
• Installing the Windows Server Monitoring Agent

06 Status Pages (Bulk Reports)(14)

• Delete a Status Page
• Remove monitors from a Status Page
• How to remove Incident from Status Page
• Create a Status Page using Group Actions
• Add monitors to a Status Page
• Add an announcement to your Status Page

07 Billing(24)

• Suspension/Termination
• Invoices
• Reactivating a Terminated Order
• Upgrade your plan
• Generate Early Invoice
• Creating and Canceling Stripe Subscriptions

08 White Label(11)

• Embed White Label Status Pages and Reports
• Partial/Full White Label
• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• Fixed Header

09 Support(10)

• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• Which Support Desk Is This?
• API Keys Access
• Viewing Your Tickets

10 Settings(21)

• Uptime percentage calculation
• Account Settings
• Sub-Account – Switch Account
• Activity Log
• Sub-Accounts
• Inherit Password Protection

11 Affiliate Program(6)

• Earnings Calculator
• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard

12 F.A.Q.(40)

• How to do a Blacklist Check?
• mxtoolbox alternative?
• How to edit White Label domain settings?
• Where can I see my Package Limits?
• How do I access my Uptime Reports?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• How to set up Keyword Monitoring
• Enable automated data access for your Microsoft Outlook SNDS account
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to create a beautiful Uptime Status page
• Filter Based On RBL

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Delete Blacklist Monitor
• Understanding our APIs
• v1 Server Stats
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Blacklist Check Credits (also known as API Checks)
• API – Edit Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• New Server Monitoring Agent Released [v1.05]
• v0.9.42 – Domain Blacklist Monitoring
• 3 Year Anniversary Giveaway [3x $100 Account Credit + Extra Monitors For Everyone]
• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• v0.9.30 Beta – Additional Setting Implemented
• v0.9.45 – 6 New Uptime Monitoring Locations

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)