01 Getting Started(7)

• Live Detected Outages
• Account Dashboard
• Say NO To Pageloads
• Live Queue Status
• Free Accounts Inactivity
• Top Notifications

02 Contact Lists(40)

• Telegram Integration – Direct Message Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Opsgenie Integration
• RocketChat Integration
• Slack Integration
• Splunk/VictorOps Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Show Only Blacklisted
• Blacklist Monitor Color Indicators
• Notice Report Changes
• Add A Domain Name
• Change Blacklist Monitor Label
• Export as Text

04 Uptime Monitor(73)

• SLA Uptime Calculator
• Add a Cron Job Monitor (Heartbeat Monitor)
• OneClick Maintenance Mode
• Group Actions – Add/Replace/Remove Private Notes
• Repeated Alerts
• Reset Uptime Monitor History

05 Server Monitor(46)

• Misconfigured Network Interface Name
• Ignore certain Network Interfaces for Server Monitoring Agent
• Debug Mode – Windows Agent
• What data does the Server Monitor Agent collect?
• Uninstall the HetrixTools Server Monitor Agent
• Software RAID Monitoring

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Create a Status Page using Group Actions
• How to order Categories
• How to create a beautiful Uptime Status page
• Uptime Percentage Period (per status page)
• Categories

07 Billing(24)

• Upgrade/Downgrade
• Add extra monitors to your order
• Pay via Stripe using Bitcoins
• Pay via Stripe using your debit or credit card
• Generate Early Invoice
• Paying an Invoice with Account Credit

08 White Label(11)

• Fixed Header
• Add A White Label Domain Name
• Partial/Full White Label
• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain
• Default White Label Landing Page

09 Support(10)

• Opening A Ticket
• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• Disable Bulk Report Title
• In-House Support

10 Settings(21)

• Sub-Accounts
• Sub-Accounts Access Levels
• Change Password
• Sub-Account – Switch Account
• Account Settings
• Uptime Percentage Period (account-wide)

11 Affiliate Program(6)

• Affiliate Dashboard
• Affiliate Program Overview
• Earnings Calculator
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How to do a Blacklist Check?
• How are your Uptime Monitoring statistics calculated?
• How many uptime monitoring locations should I select?
• My blacklist check results differ from my blacklist monitoring results. Why?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Debugging the issues which caused your downtime
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API v3
• API Explorer
• v2 List Blacklist Monitors
• API – Edit Blacklist Monitor
• Understanding API Limits
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• v0.8.6 Beta
• v0.9.61 – Autocomplete Search
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• v0.9.3 Beta

17 Common Errors(10)

• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled