01 Getting Started(7)

• Live Detected Outages
• Top Notifications
• Say NO To Pageloads
• Account Dashboard
• Live Queue Status
• Quick Whois Search

02 Contact Lists(40)

• How to enable Telegram Topics
• Twitter Direct Message Notifications
• Zenduty Integration
• SMS Notification Examples
• SIGNL4 Integration
• Do Not Disturb Schedule

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Dedicated Queue
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add multiple entries at once
• Blacklist Monitors – Summary
• Blacklist Monitor Report
• Initiate Manual Blacklist Check

04 Uptime Monitor(73)

• Show Monitored Target In Uptime Reports
• SSL Monitoring
• Location Fails Warning
• Add private notes to your Uptime Monitors
• Location Fail Log
• SSL Certificate Expiration Date Monitoring

05 Server Monitor(46)

• Debug Mode – Windows Agent
• Why isn’t my network usage being collected?
• Uninstall the HetrixTools Server Monitor Agent
• Configure CPU Temperature Warnings
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)

06 Status Pages (Bulk Reports)(15)

• Add an announcement to your Status Page
• Create Status Page
• Uptime Percentage Period (per status page)
• Add monitors to a Status Page
• How to order Categories
• Add Twitter Feed to Bulk Report

07 Billing(24)

• What Billing Software Is This?
• Add a new Payment Method
• Reactivating a Terminated Order
• Placing A New Order
• Your Orders/Services
• Creating and Canceling Stripe Subscriptions

08 White Label(11)

• Partial/Full White Label
• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Configure White Label Reports
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain

09 Support(10)

• Opening A Ticket
• Disable Bulk Report Title
• Which Support Desk Is This?
• Live Chat
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Timezone
• Uptime Percentage Period (account-wide)
• Set An Avatar
• Sub-Accounts Access Levels
• Enable Blacklist Monitor Plain Text Email Notifications
• Sub-Accounts

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview
• Affiliate Dashboard
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why should I blacklist check & blacklist monitor my IPs?
• How do blacklist notifications work? When do I get notified?
• How long until my Domain or IP address is delisted?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Can I have multiple HetrixTools accounts?
• I just added Blacklist Monitors, why am I not receiving notifications?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• Uptime Monitoring For Display
• How to track your uptime using HetrixTools
• How to create a beautiful Uptime Status page
• Hiring Freelancers For Delisting
• Search and Labels

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v2 List Blacklist Monitors
• API v3
• v1 Get Server Agent ID (SID)
• v1 Server Stats
• Using the API Relay
• Blacklist Check API

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• Schedule Recurring Maintenance
• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• v0.9.8r2 Beta – sorbs.net false positive
• v0.9.60 – Low SMS Credit Warnings
• v0.9.13 Beta – Ping Monitoring & Company Info

17 Common Errors(10)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: Name or service not known
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR