01 Getting Started(7)

• Say NO To Pageloads
• Live Queue Status
• Top Notifications
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity

02 Contact Lists(39)

• Telegram Integration – Channel Notifications
• Phone call notifications
• Discord Integration
• Mattermost Integration
• How do Contact Lists work?
• SIGNL4 Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Add An IP Range
• Autocomplete Search
• View further blacklisting details in your reports
• Auto Refresh Timer
• Delete Multiple Blacklist Monitors
• How to delete entire IP block from Blacklist Monitoring

04 Uptime Monitor(71)

• Pinned Uptime Monitors
• Group Actions – Add/Replace/Remove Private Notes
• Schedule Maintenance
• Add a SMTP Monitor
• SSL Monitoring
• How to order Categories

05 Server Monitor(43)

• Where do I find the SID (Server Monitor ID)?
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Server Monitor Agent Requirements & Compatibility
• Server Monitor Color Indicators
• CloudLinux Data Collection Issues
• Multiple Disks Support

06 Status Pages (Bulk Reports)(14)

• How to remove Incident from Status Page
• Delete a Status Page
• Protect your Status Page with a Password
• Create a Status Page using Group Actions
• Incident History
• Add an announcement to your Status Page

07 Billing(24)

• Upgrade/Downgrade
• Suspension/Termination
• Partial/Full White Label
• Cancel Order / Downgrade to the Free plan
• Add a new Payment Method
• Change Billing Cycle

08 White Label(11)

• Partial/Full White Label
• Accessing Your White Label Reports
• Configure White Label Reports
• Fixed Header
• Configure DNS settings for your White Label Domain
• Embed White Label Status Pages and Reports

09 Support(10)

• We Need Your Feedback
• Ticket View
• Live Chat
• API Keys Access
• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Set An Avatar
• Timezone
• Default Reports Per Page For Bulk Reports
• Enable/Disable multiple logins into your account
• Account Settings
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• What is Uptime Monitoring?
• Pingdom Alternative
• I just added Blacklist Monitors, why am I not receiving notifications?
• Do you offer Bulk Blacklist Check?
• How to buy SMS Credits?
• Why does my Uptime Monitor show as Offline, when it’s actually not?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• Uptime Monitoring For Display
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Delisting your blacklisted IPs
• How to use the Cron Job Monitor

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Edit Blacklist Monitor
• API – Delete Uptime Monitor
• Using the API Relay
• Blacklist Check Credits (also known as API Checks)
• API v3

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check
• v0.9.33 – Dynamic Delisting Links
• v0.9.8r2 Beta – sorbs.net false positive
• v0.9.28 Beta – Introducing Stripe Payments [Credit/Debit Card & Bitcoin]
• v0.9.39 – WebHook Notifications

17 Common Errors(8)

• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found