01 Getting Started(7)

• Top Notifications
• Quick Whois Search
• Say NO To Pageloads
• Live Queue Status
• Account Dashboard
• Live Detected Outages

02 Contact Lists(40)

• Pushover Notifications
• Google Chat Integration
• ntfy.sh Notifications
• Mattermost Integration
• Slack Integration
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitor Change History
• Block View
• Enable Blacklist Monitor Plain Text Email Notifications
• Queue Priority
• View Blacklist Monitor Changes History
• Ignore A Blacklist

04 Uptime Monitor(73)

• How is the uptime percentage calculated in your Uptime Reports
• Avoid Getting Our IPs Blocked
• Uptime Monitoring IP Addresses
• Enable Uptime Monitor Plain Text Email Notifications
• Downtime Notes
• Add extra monitors to your order

05 Server Monitor(46)

• Accessing Server Monitoring Data
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Where do I find the SID (Server Monitor ID)?
• CloudLinux Data Collection Issues
• Using the Server Monitoring Relay
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once

06 Status Pages (Bulk Reports)(15)

• Embed Status Page On WHMCS Network Status
• Protect your Status Page with a Password
• Add an announcement to your Status Page
• Categories
• Create Status Page
• How to order Categories

07 Billing(24)

• Remove a saved Payment Method
• Upgrade your plan
• Suspension/Termination
• Cancel Order / Downgrade to the Free plan
• How to receive Billing emails on a different address
• Your Orders/Services

08 White Label(11)

• Fixed Header
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• White Label is not package exclusive
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports

09 Support(10)

• Live Chat
• Opening A Ticket
• API Keys Access
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets

10 Settings(21)

• Sub-Accounts
• Show monitor labels in your Blacklist Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Timezone
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Program Overview
• Earnings Calculator

12 F.A.Q.(40)

• Do you offer free trials?
• Why did HetrixTools blacklist my Domain or IP address?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Does your Uptime Monitor check from all of the locations simultaneously?
• How do I access my Blacklist Reports?
• How do I access my Uptime Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use the Cron Job Monitor
• Adding your IPs to Microsoft Outlook SNDS
• How to fill in your Company Info
• Blacklist Check vs. Blacklist Monitor
• Filter Based On RBL
• How to use Quick PING

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Edit Blacklist Monitor
• Using the API Relay
• API v3
• v2 List Blacklist Monitors
• Blacklist Check Credits (also known as API Checks)
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• v0.9.8 Beta – Blacklist Check
• SMS Price Changes
• v0.9.64 – The Basic Package
• v0.9.46 – Introducing Invaluement RBLs

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 7: Failed to connect to <target>: Connection refused
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:0A000102:SSL routines::unsupported protocol