01 Getting Started(7)

• Top Notifications
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity
• Live Queue Status
• Say NO To Pageloads

02 Contact Lists(42)

• Phone call notifications
• PagerDuty Integration
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Uptime Monitoring Webhook Notifications
• Default Contact List
• How do Contact Lists work?

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Paid vs. Free – Blacklist Monitoring Email Reports
• Pagination & Monitors/Page
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• How to delete entire IP block from Blacklist Monitoring
• Bookmarks
• Monitored Blacklists

04 Uptime Monitor(74)

• How to change Contact List
• Uptime Monitor Report
• Location Fails Warning
• SLA Uptime Calculator
• Add a Server Agent Monitor (Heartbeat Monitor)
• Domain Expiration Monitoring

05 Server Monitor(48)

• Transfer Server Agent from one Uptime Monitor to another Uptime Monitor [within your own account]
• Install the HetrixTools Server Monitor Agent
• Configure CPU Temperature Warnings
• Why isn’t my network usage being collected?
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Update the Linux Server Monitoring Agent

06 Status Pages(15)

• Embed Status Page On WHMCS Network Status
• Incident History
• Add Twitter Feed to Bulk Report
• Add an announcement to your Status Page
• Create Status Page
• How to remove Incident from Status Page

07 Billing(25)

• Add a new Payment Method
• Remove a saved Payment Method
• Upgrade your plan
• Paying an Invoice with Account Credit
• Account Credit
• Upgrade/Downgrade

08 White Label(11)

• White Label is not package exclusive
• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Configure White Label Reports

09 Support(10)

• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Disable Bulk Report Title
• API Key Scope
• We Need Your Feedback

10 Settings(21)

• Enable Blacklist Monitor Plain Text Email Notifications
• Set An Avatar
• Stack blacklist monitor notifications for X hours
• Timezone
• Blacklist monitor change notification threshold
• Sub-Account – Switch Account

11 Affiliate Program(6)

• Withdraw Earnings
• Earnings Calculator
• Affiliate Program Overview
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• My blacklist monitors check-up time is too much apart. What to do?
• Why did HetrixTools blacklist my Domain or IP address?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Why don’t you host your own Status Page?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Do you offer Bulk Blacklist Check?

13 Best Practice(29)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(14)

• Use Private Notes to tag your Uptime Monitors
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Filter Based On RBL
• Markdown
• Search and Labels
• The importance of ordering your monitors list

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API Uptime Monitor Maintenance Mode
• v2 List Blacklist Monitors
• v1 Server Stats
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v3 API
• Understanding our APIs

16 MCP(20)

• 16.01 MCP - Use Cases(6)

• 16.02 MCP - More Examples(10)

• HetrixTools MCP – Grok Connection Guide
• HetrixTools MCP – Claude Connection Guide
• HetrixTools MCP – ChatGPT Connection Guide
• HetrixTools MCP – Connection Guide

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• Multiple White Label Domains
• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• Changes to SMART test warnings and Group Actions
• SMS Credits Price Reduction
• v0.9.52 – Uptime Monitoring Scheduled Maintenance & Blacklist Monitoring Webhook Notifications

18 Common Errors(11)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A00018A:SSL routines::dh key too small