01 Getting Started(7)

• Say NO To Pageloads
• Quick Whois Search
• Free Accounts Inactivity
• Live Queue Status
• Top Notifications
• Live Detected Outages

02 Contact Lists(40)

• Low SMS Credit Warnings
• ilert Integration
• Create A Contact List
• Mattermost Integration
• How to enable Telegram Topics
• SMS Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Sorting Blacklist Monitors
• Search Blacklist Monitors
• Block View
• Difference between Microsoft SNDS Lists on HetrixTools
• Add multiple entries at once
• Daily/Weekly Blacklist Monitoring Reports

04 Uptime Monitor(73)

• Select multiple monitors at once with SHIFT+Click
• Group Actions – Add/Replace/Remove Private Notes
• Location Fail Log
• Maintenance Mode
• Uptime Monitors Actions
• Search Cloud

05 Server Monitor(46)

• Misconfigured Network Interface Name
• Service Monitoring
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Debug Mode – Linux Agent
• Server Monitor Agent Settings

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• How to create a beautiful Uptime Status page
• Remove monitors from a Status Page
• Protect your Status Page with a Password
• Embed Status Page On WHMCS Network Status
• Incident History

07 Billing(24)

• Reactivating a Terminated Order
• Change Billing Cycle
• Upgrade/Downgrade
• Generate Early Invoice
• Pay via Stripe using your debit or credit card
• Placing A New Order

08 White Label(11)

• Configure White Label Reports
• Fixed Header
• Accessing Your White Label Reports
• SSL Error Accessing White Label Report
• Default White Label Landing Page
• How to set up a White Label Domain or Subdomain

09 Support(10)

• Disable Bulk Report Title
• Live Chat
• Viewing Your Tickets
• In-House Support
• Which Support Desk Is This?
• Opening A Ticket

10 Settings(21)

• Uptime Percentage Period (account-wide)
• Timezone
• Sub-Account – Switch Account
• Blacklist monitor change notification threshold
• Activity Log
• Inherit Password Protection

11 Affiliate Program(6)

• Affiliate Program Overview
• Affiliate Dashboard
• Withdraw Earnings
• Earnings Calculator
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• How can I contact a blacklist’s owners?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• What to do after following the Delist links?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to fill in your Company Info
• How to create a beautiful Uptime Status page

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding API Limits
• Understanding our APIs
• Blacklist Check Credits (also known as API Checks)
• Using the API Relay
• API Explorer
• v1 Get Server Agent ID (SID)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Announcing the new Blacklist Monitor pricing structure
• v0.9.39 – WebHook Notifications
• Windows Server Monitoring Agent v2
• v0.9.37 – Downtime Diagnostics
• v0.9.12 Beta – Redesigned Monitors Interface & Filter Blacklist Monitors By RBLs
• v0.9.35 – Domain Blacklist Check

17 Common Errors(10)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure