01 Getting Started(7)

• Live Queue Status
• Live Detected Outages
• Quick Whois Search
• Account Dashboard
• Top Notifications
• Free Accounts Inactivity

02 Contact Lists(40)

• RocketChat Integration
• PushBullet Notifications
• How to group HetrixTools notifications using ilert
• Opsgenie Integration
• Telegram Integration – Group Notifications
• Discord Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Search Blacklist Monitors
• Add An IP Range
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Blacklist Monitor Color Indicators
• Blacklist Monitor Report
• Blacklist Monitors – Summary

04 Uptime Monitor(72)

• Domain Expiration Date Appears Incorrect
• Delete Uptime Monitor
• SLA Uptime Calculator
• Copy Settings
• Pause an Uptime Monitor
• Uptime Monitoring IP Addresses

05 Server Monitor(46)

• Server Monitoring Resource Usage Webhook Notifications
• Outgoing PING
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Misconfigured Network Interface Name
• View Running Processes
• Server Monitoring Agent – Install Templates

06 Status Pages (Bulk Reports)(14)

• Protect your Status Page with a Password
• Create a Status Page using Group Actions
• How to create a beautiful Uptime Status page
• Remove monitors from a Status Page
• Incident History
• Categories

07 Billing(24)

• Suspension/Termination
• How to receive Billing emails on a different address
• Partial/Full White Label
• Pay via Stripe using your debit or credit card
• Remove a saved Payment Method
• Placing A New Order

08 White Label(11)

• White Label is not package exclusive
• Partial/Full White Label
• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• Configure DNS settings for your White Label Domain
• Default White Label Landing Page

09 Support(10)

• Viewing Your Tickets
• Which Support Desk Is This?
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• API Keys Access

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Account Settings
• Blacklist monitor change notification threshold
• Uptime percentage calculation
• Enable/Disable multiple logins into your account
• Close Account

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• How are your Uptime Monitoring statistics calculated?
• How to buy SMS Credits?
• Why did HetrixTools blacklist my Domain or IP address?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• What payment methods do you accept?
• How to do a Blacklist Check?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Debugging the issues which caused your downtime
• How to create a beautiful Uptime Status page
• The importance of ordering your monitors list
• How to fill in your Company Info
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Edit Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding our APIs
• v1 Get Server Agent ID (SID)
• Using the API Relay
• API – Add Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.39 – WebHook Notifications
• v0.9.58 – Changelog
• Linux Server Monitoring Agent v2
• Changes to SMART test warnings and Group Actions
• v0.8.3 Beta
• v0.9.44 – Sub-Accounts

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)