01 Getting Started(7)

• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity
• Say NO To Pageloads

02 Contact Lists(40)

• Splunk/VictorOps Integration
• Low SMS Credit Warnings
• ilert Integration
• Microsoft Teams Integration
• Remove entry from Contact List
• How do Contact Lists work?

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Queue Priority
• Autocomplete Search
• Show Only Blacklisted
• Add An IP Block
• Filter Based On RBLs
• Blacklist Monitor Report

04 Uptime Monitor(73)

• Add a Website Uptime Monitor
• Search Uptime Monitors
• Add a Server Agent Monitor (Heartbeat Monitor)
• Auto Refresh Timer
• Add extra monitors to your order
• Add a PING/Service Uptime Monitor

05 Server Monitor(46)

• Server Agent – Custom Variables
• Uninstall the HetrixTools Server Monitor Agent
• Debug Mode – Windows Agent
• Configure CPU Temperature Warnings
• Set Resource Usage Warnings
• Server Monitoring Agent – Install Templates

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Uptime Percentage Period (per status page)
• Create Status Page
• How to order Categories
• Create a Status Page using Group Actions
• Add an announcement to your Status Page

07 Billing(24)

• Generate Early Invoice
• Add extra monitors to your order
• Pay via Stripe using Bitcoins
• What Billing Software Is This?
• Upgrade/Downgrade
• Upgrade your plan

08 White Label(11)

• Accessing Your White Label Reports
• Fixed Header
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report

09 Support(10)

• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title
• We Need Your Feedback
• In-House Support
• Viewing Your Tickets

10 Settings(21)

• Blacklist Monitor Color Indicators
• Set An Avatar
• Account Settings
• Sub-Account – Switch Account
• Filter Monitors Based on Recent Changes
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• My IP (or domain) is blacklisted, how do I delist it?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How to buy SMS Credits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Enable automated data access for your Microsoft Outlook SNDS account
• Blacklist Check vs. Blacklist Monitor
• Debugging the issues which caused your downtime
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to fill in your Company Info

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Uptime Monitor
• API – Add Blacklist Monitor
• Understanding API Limits
• v2 List Blacklist Monitors
• Understanding our APIs
• API v3

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• Changes in our Uptime Webhook Notifications
• v0.9.1 Beta
• Required activity increased from 30 days to 90 days + Basic package discontinued
• Relocating our Moscow monitoring location

17 Common Errors(9)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known