01 Getting Started(7)

• Quick Whois Search
• Live Detected Outages
• Say NO To Pageloads
• Account Dashboard
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(40)

• Opsgenie Integration
• PagerDuty Integration
• Telegram Integration – Direct Message Notifications
• Zenduty Integration
• Blacklist Monitoring Webhook Notifications
• Discord Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add multiple entries at once
• Select multiple monitors at once with SHIFT+Click
• Filter Monitors Based on Recent Changes
• Paid vs. Free – Blacklist Monitoring Email Reports
• Add Your First Blacklist Monitor
• How to delete entire IP block from Blacklist Monitoring

04 Uptime Monitor(73)

• Edit Uptime Monitor
• Here’s how Maintenance Mode affects your Uptime Reports
• Nameserver Monitoring
• SSL Monitoring
• Website Uptime Monitoring – Accepted HTTP Codes
• Domain Expiration Monitoring

05 Server Monitor(46)

• Reinstall, Update, Remove The Server Monitor Agent
• CPU Temperature Monitoring
• Run Server Monitor Agent As Root
• Install the HetrixTools Server Monitor Agent
• CloudLinux Data Collection Issues
• Uninstall the HetrixTools Server Monitor Agent

06 Status Pages (Bulk Reports)(15)

• Categories
• Create Status Page
• Protect your Status Page with a Password
• Incident History
• How to order Categories
• Add monitors to a Status Page

07 Billing(24)

• Upgrade/Downgrade
• Partial/Full White Label
• Remove a saved Payment Method
• What Billing Software Is This?
• Reactivating a Terminated Order
• How to receive Billing emails on a different address

08 White Label(11)

• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• SSL Error Accessing White Label Report
• Configure White Label Reports
• Default White Label Landing Page
• Add A White Label Domain Name

09 Support(10)

• Which Support Desk Is This?
• Viewing Your Tickets
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• API Keys Access
• Disable Bulk Report Title

10 Settings(21)

• Close Account
• Activity Log
• Sub-Accounts
• Inherit Password Protection
• Sub-Accounts Access Levels
• Enable/Disable multiple logins into your account

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• What to do after following the Delist links?
• Do you offer Bulk Blacklist Check?
• How to edit White Label domain settings?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How long until my Domain or IP address is delisted?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• How to fill in your Company Info
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Blacklist Check Credits (also known as API Checks)
• v1 Server Stats
• Understanding our APIs
• v2 List Blacklist Monitors
• API Explorer
• API Uptime Monitor Maintenance Mode

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Abusix blacklists added to HetrixTools
• Windows Server Monitoring Agent v2
• v0.9.15 Beta – bad.psky.me RBL added
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.8r1 Beta
• v0.9.70 – Changelog

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Connected, but no SMTP banner received within Xs