01 Getting Started(7)

• Live Detected Outages
• Free Accounts Inactivity
• Top Notifications
• Quick Whois Search
• Live Queue Status
• Say NO To Pageloads

02 Contact Lists(40)

• ntfy.sh Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• How do Contact Lists work?
• How to group HetrixTools notifications using ilert
• Pushover Notifications
• Remove entry from Contact List

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Autocomplete Search
• Search Cloud
• Pagination & Monitors/Page
• Add extra monitors to your order
• Blacklist Monitors Actions
• Add An IP Range

04 Uptime Monitor(73)

• Edit Uptime Monitor
• Group Actions – Add/Replace/Remove Private Notes
• Enable Uptime Monitor Plain Text Email Notifications
• Pause an Uptime Monitor
• Add a Server Agent Monitor (Heartbeat Monitor)
• Search Cloud

05 Server Monitor(46)

• Why isn’t my network usage being collected?
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Misconfigured Network Interface Name
• Uninstall the HetrixTools Server Monitor Agent
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation

06 Status Pages (Bulk Reports)(15)

• Categories
• How to create a beautiful Uptime Status page
• Remove monitors from a Status Page
• Protect your Status Page with a Password
• How to remove Incident from Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• Invoices
• Remove a saved Payment Method
• Change Billing Cycle
• Creating and Canceling Stripe Subscriptions
• Upgrade your plan
• Generate Early Invoice

08 White Label(11)

• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Default White Label Landing Page
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Configure DNS settings for your White Label Domain

09 Support(10)

• Disable Bulk Report Title
• In-House Support
• Ticket View
• Which Support Desk Is This?
• We Need Your Feedback
• API Keys Access

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Close Account
• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours
• Inherit Password Protection
• Timezone

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Program Overview
• Affiliate Dashboard
• Withdraw Earnings
• Earnings Calculator
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• What to do after following the Delist links?
• How do I access my Uptime Reports?
• How to do a Blacklist Check?
• How to edit White Label domain settings?
• How to remove a monitored Service from multiple servers?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• Blacklist Check vs. Blacklist Monitor
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• The importance of ordering your monitors list
• How to fill in your Company Info

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• API Keys
• API Uptime Monitor Maintenance Mode
• Understanding API Limits
• Blacklist Check API
• API – Add Website/Ping/Service/SMTP Uptime Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.8r2 Beta – sorbs.net false positive
• UCEPROTECT-Level3
• v0.9.15 Beta – bad.psky.me RBL added
• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• v0.9.64 – The Basic Package
• v0.9.77 – Server Agent Monitor

17 Common Errors(11)

• Error 7: Failed to connect to <target>: Connection refused
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)