01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Account Dashboard
• Quick Whois Search
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(40)

• Mattermost Integration
• Default Contact List
• Telegram Integration – Direct Message Notifications
• HipChat Integration
• Blacklist Monitoring Webhook Notifications
• Uptime Monitoring Webhook Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Notice Report Changes
• Meet The Interface
• Bookmarks
• Auto Refresh Timer
• Blacklist Monitors Actions
• What is the difference between API Calls and API Checks?

04 Uptime Monitor(73)

• Difference between Location Fail Log and Network Diagnostics
• Downtime Notes
• Add extra monitors to your order
• Schedule Maintenance
• Maintenance Mode
• Search Cloud

05 Server Monitor(46)

• Install the HetrixTools Server Monitor Agent
• Server Monitoring Agent – Install Templates
• CloudLinux Data Collection Issues
• Where do I find the SID (Server Monitor ID)?
• Install the macOS Server Monitoring Agent
• What is Server Monitoring?

06 Status Pages (Bulk Reports)(15)

• Add an announcement to your Status Page
• Categories
• Remove monitors from a Status Page
• Add monitors to a Status Page
• How to order Categories
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Partial/Full White Label
• Creating and Canceling Stripe Subscriptions
• How to receive Billing emails on a different address
• Paying an Invoice with Account Credit
• Account Credit
• What Billing Software Is This?

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Accessing Your White Label Reports
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label

09 Support(10)

• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• Disable Bulk Report Title
• In-House Support
• We Need Your Feedback

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Default Reports Per Page For Bulk Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Sub-Accounts Access Levels
• Account Settings
• Enable Uptime Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• Can you reset my Uptime Monitoring stats?
• How to do a Blacklist Check?
• How are your Uptime Monitoring statistics calculated?
• How do blacklist notifications work? When do I get notified?
• How do I access my Blacklist Reports?
• I just added Blacklist Monitors, why am I not receiving notifications?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Filter Based On RBL
• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS
• Debugging the issues which caused your downtime
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Blacklist Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API Keys
• v1 Get Server Agent ID (SID)
• Blacklist Check Credits (also known as API Checks)
• API Explorer

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Announcing the new Blacklist Monitor pricing structure
• Changes in our Uptime Webhook Notifications
• v0.9.39 – WebHook Notifications
• Affiliate Program changes starting with 1st of December 2016
• v0.9.70 – Changelog
• v0.9.44 – Sub-Accounts

17 Common Errors(10)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol