01 Getting Started(7)

• Live Queue Status
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Account Dashboard
• Free Accounts Inactivity

02 Contact Lists(40)

• ilert Integration
• HipChat Integration
• How do Contact Lists work?
• Server Monitoring Resource Usage Webhook Notifications
• Discord Integration
• SMS Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Filter Based On RBLs
• View further blacklisting details in your reports
• Blacklist Monitoring Webhook Notifications
• Pagination & Monitors/Page
• Blacklist Monitor Change History
• Add extra monitors to your order

04 Uptime Monitor(73)

• OneClick Maintenance Mode
• Sorting Uptime Monitors
• How do we perform Uptime Monitoring network changes
• Difference between Location Fail Log and Network Diagnostics
• Domain Expiration Monitoring
• Maximize Workspace

05 Server Monitor(46)

• Install the macOS Server Monitoring Agent
• CloudLinux Data Collection Issues
• Accessing Server Monitoring Data
• Service Monitoring
• Server Monitor Agent Requirements & Compatibility
• Enable Server Monitor Agent Debugging

06 Status Pages (Bulk Reports)(15)

• Delete a Status Page
• How to order Categories
• How to remove Incident from Status Page
• Embed Status Page On WHMCS Network Status
• Create a Status Page using Group Actions
• How to create a beautiful Uptime Status page

07 Billing(24)

• Add extra monitors to your order
• Paying an Invoice with Account Credit
• Account Credit
• Remove a saved Payment Method
• Reactivating a Terminated Order
• Invoices

08 White Label(11)

• Embed White Label Status Pages and Reports
• Fixed Header
• Partial/Full White Label
• Add A White Label Domain Name
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain

09 Support(10)

• Viewing Your Tickets
• We Need Your Feedback
• Live Chat
• Opening A Ticket
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Sub-Account – Switch Account
• Sub-Accounts
• Uptime Percentage Period (account-wide)
• Inherit Password Protection
• Enable/Disable multiple logins into your account
• Account Settings

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings

12 F.A.Q.(40)

• How do I access my Uptime Reports?
• What is Uptime Monitoring?
• Why is Uptime Monitoring so important? Why should I do it?
• Do you offer Bulk Blacklist Check?
• Can I have multiple HetrixTools accounts?
• Where can I see my Package Limits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to create a beautiful Uptime Status page
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use Quick PING
• Enable automated data access for your Microsoft Outlook SNDS account
• How to set up Keyword Monitoring
• Delisting your blacklisted IPs

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Blacklist Check API
• API Uptime Monitor Maintenance Mode
• v1 Server Stats
• API Explorer
• Using the API Relay
• Blacklist Check Credits (also known as API Checks)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Linux Server Monitoring Agent v2
• v0.9.36 – Timezone
• v0.9.38 – Categories
• v0.9.37 – Downtime Diagnostics
• Introducing the “Global Status” section in our Uptime Reports
• Changes to SMART test warnings and Group Actions

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Connected, but no SMTP banner received within Xs
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known