01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Quick Whois Search
• Live Detected Outages
• Say NO To Pageloads
• Free Accounts Inactivity

02 Contact Lists(40)

• Create A Contact List
• Telegram Integration – Group Notifications – Send Message to Topic
• SIGNL4 Integration
• Microsoft Teams Integration
• Server Monitoring Resource Usage Webhook Notifications
• Phone call notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Filter Based On RBLs
• Search Cloud
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• View Blacklist Monitor Changes History
• Search Blacklist Monitors
• Blacklist Monitors Actions

04 Uptime Monitor(74)

• Copy Settings
• Add a Website Uptime Monitor
• Domain Expiration Monitoring
• SSL Monitoring
• Group Actions – Add/Replace/Remove Private Notes
• Enable Uptime Monitor Plain Text Email Notifications

05 Server Monitor(47)

• Misconfigured Network Interface Name (PHP Agent)
• CloudLinux Data Collection Issues
• Why isn’t my network usage being collected?
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Server Monitoring Agent – Install Templates
• Server Agent – Custom Variables

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Add monitors to a Status Page
• Create a Status Page using Group Actions
• Delete a Status Page
• Categories
• Add an announcement to your Status Page

07 Billing(24)

• Reactivating a Terminated Order
• Upgrade your plan
• What Billing Software Is This?
• The Basic Package
• Pay via Stripe using your debit or credit card
• Your Orders/Services

08 White Label(11)

• Add A White Label Domain Name
• Fixed Header
• Accessing Your White Label Reports
• Configure White Label Reports
• Configure DNS settings for your White Label Domain
• Partial/Full White Label

09 Support(10)

• Live Chat
• Opening A Ticket
• Viewing Your Tickets
• In-House Support
• Ticket View
• Disable Bulk Report Title

10 Settings(21)

• Dark Mode
• Inherit Password Protection
• Uptime Percentage Period (account-wide)
• Activity Log
• Stack blacklist monitor notifications for X hours
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Withdraw Earnings
• Earnings Calculator
• Affiliate Program Overview
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Does your Uptime Monitor check from all of the locations simultaneously?
• How do blacklist notifications work? When do I get notified?
• What payment methods do you accept?
• How do I access my Blacklist Reports?
• How long until my Domain or IP address is delisted?
• Pingdom Alternative

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Filter Based On RBL
• Debugging the issues which caused your downtime
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Search and Labels
• Blacklist Check vs. Blacklist Monitor
• How to fill in your Company Info

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Uptime Monitor Maintenance Mode
• Blacklist Check Credits (also known as API Checks)
• API Keys
• v1 Get Server Agent ID (SID)
• v2 List Blacklist Monitors
• Understanding our APIs

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.9 Beta – Bulk Reports
• v0.9.56 – Changelog
• New Server Monitoring Agent Released [v1.05]
• v0.9.51 – Changelog
• Abusix blacklists added to HetrixTools
• v0.9.42 – Domain Blacklist Monitoring

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Connected, but no SMTP banner received within Xs
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)