01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Quick Whois Search
• Say NO To Pageloads
• Free Accounts Inactivity
• Account Dashboard

02 Contact Lists(40)

• HipChat Integration
• Twitter Direct Message Notifications
• ntfy.sh Notifications
• Server Monitoring Resource Usage Webhook Notifications
• Slack Integration
• Create A Contact List

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitoring Webhook Notifications
• Filter Based On RBLs
• Autocomplete Search
• Show Only Blacklisted
• Initiate Manual Blacklist Check
• Delete Multiple Blacklist Monitors

04 Uptime Monitor(73)

• Schedule Maintenance
• Categories
• Uptime Monitors Actions
• Nameserver Monitoring
• Difference between Location Fail Log and Network Diagnostics
• Copy Settings

05 Server Monitor(46)

• How to install S.M.A.R.T. (smartmontools) on your server
• Uninstall the HetrixTools Server Monitor Agent
• Using the Server Monitoring Relay
• Install the macOS Server Monitoring Agent
• Server Agent – Custom Variables
• Reboot Required Warning

06 Status Pages (Bulk Reports)(15)

• Uptime Percentage Period (per status page)
• How to remove Incident from Status Page
• Incident History
• Protect your Status Page with a Password
• Add an announcement to your Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• Invoices
• Your Orders/Services
• Change Billing Cycle
• Add extra monitors to your order
• Remove a saved Payment Method
• Suspension/Termination

08 White Label(11)

• Partial/Full White Label
• How to set up a White Label Domain or Subdomain
• Accessing Your White Label Reports
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports
• Fixed Header

09 Support(10)

• Opening A Ticket
• API Keys Access
• Viewing Your Tickets
• Ticket View
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Blacklist Monitor Color Indicators
• Uptime Percentage Period (account-wide)
• Close Account
• Set An Avatar
• Default Reports Per Page For Bulk Reports
• Timezone

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earnings Calculator
• Affiliate Dashboard
• Withdraw Earnings

12 F.A.Q.(40)

• How to increase Linux Server Monitoring Agent metrics collection intervals
• Can I have multiple HetrixTools accounts?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How many uptime monitoring locations should I select?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• How can I contact a blacklist’s owners?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to set up Keyword Monitoring
• Hiring Freelancers For Delisting
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use Quick PING
• Enable automated data access for your Microsoft Outlook SNDS account
• Filter Based On RBL

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API Uptime Monitor Maintenance Mode
• v1 Get Server Agent ID (SID)
• Using the API Relay
• Blacklist Check Credits (also known as API Checks)
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Edit Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Changes to SMART test warnings and Group Actions
• Google SafeBrowsing to be removed on 11 Nov. 2019
• Announcing the new Blacklist Monitor pricing structure
• v0.9.5 Beta – White Label Reports
• v0.9.39 – WebHook Notifications
• v0.9.34 – SMTP Monitoring

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 0: keyword not found