01 Getting Started(7)

• Quick Whois Search
• Live Queue Status
• Free Accounts Inactivity
• Top Notifications
• Live Detected Outages
• Account Dashboard

02 Contact Lists(40)

• Discord Integration
• How to group HetrixTools notifications using ilert
• Telegram Integration – Channel Notifications
• Uptime Monitoring Webhook Notifications
• How to ping a User or Role in your Discord notifications
• Default Contact List

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Monitored Blacklists
• Add multiple entries at once
• Blacklist Monitor Change History
• Show Only Blacklisted
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Blacklist Monitoring Webhook Notifications

04 Uptime Monitor(73)

• Repeated Alerts
• Filter Uptime Monitors Based on Current Warning Status
• Schedule Recurring Maintenance
• Delete Uptime Monitor
• Uptime Monitors Actions
• How do we perform Uptime Monitoring network changes

05 Server Monitor(46)

• Uninstall the HetrixTools Server Monitor Agent
• Software RAID Monitoring
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• View Running Processes
• What data does the Server Monitor Agent collect?
• Misconfigured Network Interface Name

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• Uptime Percentage Period (per status page)
• How to order Categories
• Add Twitter Feed to Bulk Report
• Add monitors to a Status Page
• Protect your Status Page with a Password

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Invoices
• Remove a saved Payment Method
• Upgrade/Downgrade
• The Basic Package
• Suspension/Termination

08 White Label(11)

• SSL Error Accessing White Label Report
• Add A White Label Domain Name
• Configure White Label Reports
• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• Fixed Header

09 Support(10)

• We Need Your Feedback
• Which Support Desk Is This?
• Viewing Your Tickets
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Sub-Accounts
• Close Account
• Blacklist monitor change notification threshold
• Filter Monitors Based on Recent Changes
• Account Settings

11 Affiliate Program(6)

• Affiliate Program Overview
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings

12 F.A.Q.(40)

• Why did HetrixTools blacklist my Domain or IP address?
• My IP (or domain) is blacklisted, how do I delist it?
• How do blacklist notifications work? When do I get notified?
• Do you offer blacklist delisting assistance?
• Can I have multiple HetrixTools accounts?
• How can I remove or edit the label of multiple monitors at once?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• The importance of ordering your monitors list
• How to fill in your Company Info
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding API Limits
• v2 Set Bulk Report Announcement
• Using the API Relay
• Understanding our APIs
• API v3
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.55 – Changelog
• v0.9.49 – Server Monitoring
• ‘Featured Clients’ on our website
• v0.9.32 – Bulk Report Announcements
• v0.9.30 Beta – Additional Setting Implemented
• v0.9.75 – Mattermost Notifications

17 Common Errors(10)

• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: keyword not found