01 Getting Started(7)

• Top Notifications
• Say NO To Pageloads
• Account Dashboard
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity

02 Contact Lists(40)

• How to ping a User or Role in your Discord notifications
• SMS Notification Examples
• How do Contact Lists work?
• SMS Notifications
• Microsoft Teams Integration
• Telegram Integration – Channel Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Add An IP Block
• Blacklist Monitor Report
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Maximize Workspace
• Pagination & Monitors/Page
• Show Only Blacklisted

04 Uptime Monitor(73)

• Enable Uptime Monitor Plain Text Email Notifications
• Delete Uptime Monitor
• Difference between Location Fail Log and Network Diagnostics
• Add a SMTP Monitor
• Copy Settings
• Cachebuster

05 Server Monitor(46)

• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Uninstall the HetrixTools Server Monitor Agent
• Where do I find the SID (Server Monitor ID)?
• What to do if the Server Monitoring Agent isn’t sending any data?
• Reinstall, Update, Remove The Server Monitor Agent
• Multiple Disks Support

06 Status Pages (Bulk Reports)(15)

• Uptime Percentage Period (per status page)
• Add Twitter Feed to Bulk Report
• Incident History
• Create Status Page
• How to order Categories
• Remove monitors from a Status Page

07 Billing(24)

• Why am I being double charged? [PayPal]
• What Billing Software Is This?
• Add a new Payment Method
• Placing A New Order
• Change Billing Cycle
• Pay via Stripe using your debit or credit card

08 White Label(11)

• Fixed Header
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• Configure DNS settings for your White Label Domain
• Configure White Label Reports
• White Label is not package exclusive

09 Support(10)

• Which Support Desk Is This?
• Opening A Ticket
• In-House Support
• We Need Your Feedback
• API Keys Access
• Viewing Your Tickets

10 Settings(21)

• Enable Uptime Monitor Plain Text Email Notifications
• Show monitor labels in your Blacklist Reports
• Sub-Accounts Access Levels
• Sub-Account – Switch Account
• Timezone
• Dark Mode

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Earnings Calculator
• Affiliate Dashboard

12 F.A.Q.(40)

• How to increase Linux Server Monitoring Agent metrics collection intervals
• Where can I see my Package Limits?
• How do I access my Uptime Reports?
• Do you offer blacklist delisting assistance?
• How long until my Domain or IP address is delisted?
• Do you offer free trials?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Markdown
• Uptime Monitoring For Display
• How to create a beautiful Uptime Status page
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to track your uptime using HetrixTools
• How to set up Keyword Monitoring

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Using the API Relay
• v1 Server Stats
• API Uptime Monitor Maintenance Mode
• API v3
• API – Edit Blacklist Monitor
• API Keys

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Introducing Phone Call Notifications
• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• Google SafeBrowsing to be removed on 11 Nov. 2019
• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• Changes to SMART test warnings and Group Actions
• v0.9.8r1 Beta

17 Common Errors(10)

• Error 0: keyword not found
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure