01 Getting Started(7)

• Top Notifications
• Live Queue Status
• Account Dashboard
• Free Accounts Inactivity
• Say NO To Pageloads
• Live Detected Outages

02 Contact Lists(39)

• Server Monitoring Resource Usage Webhook Notifications
• Create A Contact List
• Mattermost Integration
• Zenduty Integration
• Phone call notifications
• Twitter Direct Message Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Monitored Blacklists
• Maximize Workspace
• Bookmarks
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Export as Text
• Ignore A Blacklist

04 Uptime Monitor(70)

• Add a SMTP Monitor
• Here’s how Maintenance Mode affects your Uptime Reports
• Sorting Uptime Monitors
• Select multiple monitors at once with SHIFT+Click
• Clone an Uptime Monitor
• Downtime Notes

05 Server Monitor(43)

• Install the HetrixTools Server Monitor Agent
• CloudLinux Data Collection Issues
• Filter Uptime Monitors Based on Current Warning Status
• What to do if the Server Monitoring Agent isn’t sending any data?
• HDD/SSD/NVMe Drive Health Monitor
• Reinstall, Update, Remove The Server Monitor Agent

06 Status Pages (Bulk Reports)(14)

• Embed Status Page On WHMCS Network Status
• Add an announcement to your Status Page
• Remove monitors from a Status Page
• Delete a Status Page
• Protect your Status Page with a Password
• How to order Categories

07 Billing(24)

• Upgrade your plan
• Change Billing Cycle
• Remove a saved Payment Method
• Placing A New Order
• Pay via Stripe using your debit or credit card
• Add extra monitors to your order

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Configure White Label Reports
• White Label is not package exclusive
• Default White Label Landing Page
• Fixed Header
• Accessing Your White Label Reports

09 Support(10)

• We Need Your Feedback
• Disable Bulk Report Title
• Live Chat
• In-House Support
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Inherit Password Protection
• Default Reports Per Page For Bulk Reports
• Filter Monitors Based on Recent Changes
• Enable Uptime Monitor Plain Text Email Notifications
• Enable Blacklist Monitor Plain Text Email Notifications
• Activity Log

11 Affiliate Program(6)

• Affiliate Program Overview
• Earnings Calculator
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• How are your Uptime Monitoring statistics calculated?
• Why is Uptime Monitoring so important? Why should I do it?
• Why don’t you host your own Status Page?
• Pingdom Alternative
• How to remove a monitored Service from multiple servers?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to create a beautiful Uptime Status page
• How to track your uptime using HetrixTools
• Search and Labels
• How to use the Cron Job Monitor

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Blacklist Check API
• API – Delete Blacklist Monitor
• Understanding our APIs
• API – Delete Uptime Monitor
• v2 List Blacklist Monitors
• API Keys

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.1 Beta
• v0.9.34 – SMTP Monitoring
• Moscow Relocation API/Webhook Changes
• v0.9.50 – Changelog
• v0.9.7 Beta
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: Name or service not known