01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• How to ping a User or Role in your Discord notifications
• Telegram Integration – Direct Message Notifications
• Uptime Monitoring Webhook Notifications
• Discord Integration
• Default Contact List
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Change Blacklist Monitor Label
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Auto Refresh Timer
• Show Only Blacklisted
• Add multiple entries at once
• Daily/Weekly Blacklist Monitoring Reports

04 Uptime Monitor(71)

• Filter Uptime Monitors Based on Current Warning Status
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• Repeated Alerts
• Quick PING
• Set Domain Expiration Date Manually
• How to whitelist our Uptime Monitoring Nodes in CSF

05 Server Monitor(43)

• Reinstall, Update, Remove The Server Monitor Agent
• Reboot Required Warning
• ZFS Health Monitoring
• Server Monitor Color Indicators
• Misconfigured Network Interface Name (PHP Agent)
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot

06 Status Pages (Bulk Reports)(14)

• Create Status Page
• Categories
• Add an announcement to your Status Page
• Incident History
• Add monitors to a Status Page
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Turn on/off automatic payments
• Cancel Order / Downgrade to the Free plan
• The Basic Package
• Invoices
• Partial/Full White Label
• Reactivating a Terminated Order

08 White Label(11)

• Default White Label Landing Page
• How to set up a White Label Domain or Subdomain
• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• Fixed Header
• Accessing Your White Label Reports

09 Support(10)

• Opening A Ticket
• Which Support Desk Is This?
• Live Chat
• Viewing Your Tickets
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Inherit Password Protection
• Sub-Accounts
• Account Settings
• Enable/Disable multiple logins into your account
• Close Account
• Default Reports Per Page For Bulk Reports

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Do you offer custom packages?
• How long until my Domain or IP address is delisted?
• What is Uptime Monitoring?
• Why is Uptime Monitoring so important? Why should I do it?
• Pingdom Alternative
• Can you reset my Uptime Monitoring stats?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• Blacklist Check vs. Blacklist Monitor
• Enable automated data access for your Microsoft Outlook SNDS account
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to set up Keyword Monitoring
• How to use Quick PING

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• v2 Set Bulk Report Announcement
• v2 List Blacklist Monitors
• API Uptime Monitor Maintenance Mode
• v1 Server Stats
• API Explorer

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.11 Beta – API Access & API Explorer Released
• v0.9.61 – Autocomplete Search
• v0.9.55 – Changelog
• Relocating our Moscow monitoring location
• v0.9.31 – Enhanced Maintenance Mode
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List

17 Common Errors(8)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol