01 Getting Started(7)

• Live Detected Outages
• Account Dashboard
• Free Accounts Inactivity
• Live Queue Status
• Top Notifications
• Say NO To Pageloads

02 Contact Lists(39)

• How to ping a User or Role in your Discord notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• Telegram Integration – Group Notifications
• RocketChat Integration
• Blacklist Monitoring Webhook Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Maximize Workspace
• Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Show Only Blacklisted
• Add Your First Blacklist Monitor
• How to change Contact List
• Auto Refresh Timer

04 Uptime Monitor(71)

• Cachebuster
• Add private notes to your Uptime Monitors
• Pause an Uptime Monitor
• Add a Server Agent Monitor (Heartbeat Monitor)
• Location Fail Log
• Difference between Location Fail Log and Network Diagnostics

05 Server Monitor(43)

• Where do I find the SID (Server Monitor ID)?
• CloudLinux Data Collection Issues
• Reboot Required Warning
• Set Resource Usage Warnings
• How to install S.M.A.R.T. (smartmontools) on your server
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(14)

• Incident History
• Embed Status Page On WHMCS Network Status
• Categories
• Delete a Status Page
• How to remove Incident from Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• Generate Early Invoice
• How to receive Billing emails on a different address
• Why am I being double charged? [PayPal]
• What Billing Software Is This?
• The Basic Package
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Accessing Your White Label Reports
• Fixed Header
• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Default White Label Landing Page
• Partial/Full White Label

09 Support(10)

• Which Support Desk Is This?
• API Keys Access
• Opening A Ticket
• Live Chat
• Viewing Your Tickets
• We Need Your Feedback

10 Settings(21)

• Change Password
• Enable Uptime Monitor Plain Text Email Notifications
• Timezone
• Blacklist Monitor Color Indicators
• Set An Avatar
• Activity Log

11 Affiliate Program(6)

• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• Does your Uptime Monitor check from all of the locations simultaneously?
• Do you offer blacklist delisting assistance?
• What payment methods do you accept?
• My IP (or domain) is blacklisted, how do I delist it?
• Can you reset my Uptime Monitoring stats?
• How are your Uptime Monitoring statistics calculated?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Search and Labels
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Markdown
• How to track your uptime using HetrixTools
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding our APIs
• API – Delete Blacklist Monitor
• Understanding API Limits
• API – Delete Uptime Monitor
• API Explorer
• v1 Get Server Agent ID (SID)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.69 – Changelog
• v0.9.44 – Sub-Accounts
• Abusix blacklists added to HetrixTools
• Multiple White Label Domains
• v0.9.32 – Bulk Report Announcements
• v0.9.2 Beta

17 Common Errors(8)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled