01 Getting Started(7)

• Live Queue Status
• Account Dashboard
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• Uptime Monitoring Webhook Notifications
• Twitter Direct Message Notifications
• Mattermost Integration
• Create A Contact List
• HipChat Integration
• ilert Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Delete Multiple Blacklist Monitors
• Queue Priority
• What is the difference between API Calls and API Checks?
• Blacklist Monitor Report
• Maximize Workspace

04 Uptime Monitor(72)

• Add a SMTP Monitor
• Select multiple monitors at once with SHIFT+Click
• Schedule Recurring Maintenance
• How to order Categories
• Auto Refresh Timer
• Filter Uptime Monitors

05 Server Monitor(46)

• Server Monitor Agent Requirements & Compatibility
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Uninstall the HetrixTools Server Monitor Agent
• Server Monitor Color Indicators
• Resource Usage Privacy
• Filter Uptime Monitors Based on Current Warning Status

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Uptime Percentage Period (per status page)
• Delete a Status Page
• Add monitors to a Status Page
• Create a Status Page using Group Actions
• How to order Categories

07 Billing(24)

• Turn on/off automatic payments
• Generate Early Invoice
• Add a new Payment Method
• Why am I being double charged? [PayPal]
• Paying an Invoice with Account Credit
• Placing A New Order

08 White Label(11)

• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain

09 Support(10)

• In-House Support
• Viewing Your Tickets
• Live Chat
• Ticket View
• API Keys Access
• Disable Bulk Report Title

10 Settings(21)

• Close Account
• Timezone
• Blacklist monitor change notification threshold
• Sub-Account – Switch Account
• Account Settings
• Inherit Password Protection

11 Affiliate Program(6)

• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• Why is Uptime Monitoring so important? Why should I do it?
• Do you offer blacklist delisting assistance?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• My blacklist monitors check-up time is too much apart. What to do?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Enable automated data access for your Microsoft Outlook SNDS account
• Hiring Freelancers For Delisting
• Filter Based On RBL
• How to create a beautiful Uptime Status page
• Search and Labels
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Delete Blacklist Monitor
• Using the API Relay
• Blacklist Check Credits (also known as API Checks)
• v2 List Blacklist Monitors
• API Explorer
• v1 Get Server Agent ID (SID)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.52 – Uptime Monitoring Scheduled Maintenance & Blacklist Monitoring Webhook Notifications
• Schedule Recurring Maintenance
• v0.9.31 – Enhanced Maintenance Mode
• v0.9.73 – New Server Monitor Alerts
• Abusix blacklists added to HetrixTools
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found