01 Getting Started(7)

• Free Accounts Inactivity
• Say NO To Pageloads
• Live Detected Outages
• Quick Whois Search
• Account Dashboard
• Top Notifications

02 Contact Lists(40)

• Phone call notifications
• Telegram Integration – Group Notifications – Send Message to Topic
• Telegram Integration – Group Notifications
• Do Not Disturb Schedule
• How do Contact Lists work?
• PagerDuty Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Enable Blacklist Monitor Plain Text Email Notifications
• Search Cloud
• Queue Priority
• Blacklist Monitors – Summary
• Filter Based On RBLs
• Show Only Blacklisted

04 Uptime Monitor(72)

• Pinned Uptime Monitors
• Location Fail Log
• Private/Public Uptime Reports
• Add a Server Agent Monitor (Heartbeat Monitor)
• SLA Uptime Calculator
• Advanced Metrics For Website Uptime Monitors

05 Server Monitor(46)

• Debug Mode – Linux Agent
• Accessing Server Monitoring Data
• Ignore certain Network Interfaces for Server Monitoring Agent
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• What is Server Monitoring?
• Outgoing PING

06 Status Pages (Bulk Reports)(15)

• Categories
• Embed Status Page On WHMCS Network Status
• Create Status Page
• Delete a Status Page
• Remove monitors from a Status Page
• Add an announcement to your Status Page

07 Billing(24)

• Pay via Stripe using your debit or credit card
• Change Billing Cycle
• Placing A New Order
• Suspension/Termination
• What Billing Software Is This?
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Add A White Label Domain Name
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• Configure White Label Reports

09 Support(10)

• Live Chat
• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title
• Opening A Ticket
• We Need Your Feedback

10 Settings(21)

• Timezone
• Set An Avatar
• Close Account
• Filter Monitors Based on Recent Changes
• Stack blacklist monitor notifications for X hours
• Activity Log

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How to do a Blacklist Check?
• How are your Uptime Monitoring statistics calculated?
• Can you reset my Uptime Monitoring stats?
• How do I access my Uptime Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• Delisting your blacklisted IPs
• Adding your IPs to Microsoft Outlook SNDS
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Understanding our APIs
• v1 Server Stats
• v2 List Blacklist Monitors
• Blacklist Check API
• API Uptime Monitor Maintenance Mode
• API – Delete Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.31 – Enhanced Maintenance Mode
• v0.9.39 – WebHook Notifications
• v0.8.2 Beta
• SMS Price Changes
• v0.9.27 Beta – Bulk Report Twitter Feed & Password Protection
• v0.8.4 Beta

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found