01 Getting Started(7)

• Quick Whois Search
• Account Dashboard
• Live Detected Outages
• Live Queue Status
• Say NO To Pageloads
• Top Notifications

02 Contact Lists(40)

• Splunk/VictorOps Integration
• Default Contact List
• Opsgenie Integration
• Do Not Disturb Schedule
• How to enable Telegram Topics
• ntfy.sh Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Range
• What is the difference between API Calls and API Checks?
• Pagination & Monitors/Page
• Blacklist Monitors Actions
• Blacklist Monitor Color Indicators
• Auto Refresh Timer

04 Uptime Monitor(73)

• Uptime Monitoring – WebSnapshots
• Maximize Workspace
• Copy Settings
• Pagination & Monitors/Page
• Clone an Uptime Monitor
• Alert Only After X Minutes Of Downtime

05 Server Monitor(46)

• Reboot Required Warning
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• What to do if the Server Monitoring Agent isn’t sending any data?
• CloudLinux Data Collection Issues
• Misconfigured Network Interface Name (PHP Agent)

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Uptime Percentage Period (per status page)
• How to order Categories
• Incident History
• Delete a Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Suspension/Termination
• Turn on/off automatic payments
• Creating and Canceling Stripe Subscriptions
• Partial/Full White Label
• Generate Early Invoice

08 White Label(11)

• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Default White Label Landing Page
• Partial/Full White Label
• SSL Error Accessing White Label Report

09 Support(10)

• Which Support Desk Is This?
• In-House Support
• API Keys Access
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title

10 Settings(21)

• Sub-Accounts
• Show monitor labels in your Blacklist Reports
• Stack blacklist monitor notifications for X hours
• Default Reports Per Page For Bulk Reports
• Filter Monitors Based on Recent Changes
• Close Account

11 Affiliate Program(6)

• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• How are your Uptime Monitoring statistics calculated?
• My blacklist check results differ from my blacklist monitoring results. Why?
• How to buy SMS Credits?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Can I have multiple HetrixTools accounts?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Hiring Freelancers For Delisting
• How to track your uptime using HetrixTools
• How to use Quick PING
• Search and Labels
• The importance of ordering your monitors list
• How to use the Cron Job Monitor

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Blacklist Monitor
• v2 List Blacklist Monitors
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Blacklist Check Credits (also known as API Checks)
• API Explorer
• v1 Get Server Agent ID (SID)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Microsoft SNDS Changes [July 2026]
• v0.8.2 Beta
• v0.9.44 – Sub-Accounts
• v0.8.7 Beta
• v0.9.33 – Dynamic Delisting Links
• v0.9.48 – Changelog

17 Common Errors(10)

• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small