01 Getting Started(7)

• Account Dashboard
• Live Detected Outages
• Free Accounts Inactivity
• Top Notifications
• Live Queue Status
• Quick Whois Search

02 Contact Lists(40)

• Low SMS Credit Warnings
• Google Chat Integration
• Slack Integration
• Webhook Authentication Token
• Create A Contact List
• SMS Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Sorting Blacklist Monitors
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add extra monitors to your order
• Filter Monitors Based on Recent Changes
• Select multiple monitors at once with SHIFT+Click
• Maximize Workspace

04 Uptime Monitor(74)

• SSL Monitoring
• Pause an Uptime Monitor
• Downtime Notes
• Add a Cron Job Monitor (Heartbeat Monitor)
• Uptime Monitor Report
• Copy Settings

05 Server Monitor(47)

• Server Monitoring Resource Usage Webhook Notifications
• Reboot Required Warning
• Server Monitoring Agent – Install Templates
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Software RAID Monitoring
• Run Server Monitor Agent As Root

06 Status Pages (Bulk Reports)(15)

• Add Twitter Feed to Bulk Report
• Categories
• How to order Categories
• Add monitors to a Status Page
• Add an announcement to your Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• How to receive Billing emails on a different address
• Creating and Canceling Stripe Subscriptions
• Reactivating a Terminated Order
• Upgrade your plan
• Add a new Payment Method
• Change Billing Cycle

08 White Label(11)

• Fixed Header
• Configure White Label Reports
• Partial/Full White Label
• SSL Error Accessing White Label Report
• White Label is not package exclusive
• Default White Label Landing Page

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Disable Bulk Report Title
• Live Chat
• Which Support Desk Is This?
• Opening A Ticket

10 Settings(21)

• Change Password
• Blacklist Monitor Color Indicators
• Enable Uptime Monitor Plain Text Email Notifications
• Sub-Account – Switch Account
• Enable Blacklist Monitor Plain Text Email Notifications
• Close Account

11 Affiliate Program(6)

• Affiliate Dashboard
• What Affiliate Program Is This?
• Affiliate Program Overview
• Withdraw Earnings
• Earnings Calculator
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• What is Uptime Monitoring?
• Why did HetrixTools blacklist my Domain or IP address?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• What to do after following the Delist links?
• Why should I blacklist check & blacklist monitor my IPs?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to create a beautiful Uptime Status page
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• The importance of ordering your monitors list
• How to track your uptime using HetrixTools
• Search and Labels
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding our APIs
• API Explorer
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Add Blacklist Monitor
• API – Delete Blacklist Monitor
• API – Edit Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.62 – Changelog
• v0.9.66 – Location Fails Warning
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• [Caution] Possibly Fake RBLs: bl.nszones.com, sbl.nszones.com and dyn.nszones.com
• v0.9.31 – Enhanced Maintenance Mode
• v0.9.15 Beta – bad.psky.me RBL added

17 Common Errors(11)

• Connected, but no SMTP banner received within Xs
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: keyword not found