01 Getting Started(7)

• Free Accounts Inactivity
• Live Detected Outages
• Live Queue Status
• Top Notifications
• Quick Whois Search
• Account Dashboard

02 Contact Lists(40)

• SMS Notifications
• Mattermost Integration
• Zenduty Integration
• SIGNL4 Integration
• Create A Contact List
• Telegram Integration – Direct Message Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Group Actions
• Difference between Microsoft SNDS Lists on HetrixTools
• Search Cloud
• Enable Blacklist Monitor Plain Text Email Notifications
• Monitored Blacklists
• Dedicated Queue

04 Uptime Monitor(73)

• Uptime Monitoring IP Addresses
• Group Actions
• Alert Only After X Minutes Of Downtime
• How to change Contact List
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Private/Public Uptime Reports

05 Server Monitor(46)

• Server Monitoring Resource Usage Webhook Notifications
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• CloudLinux Data Collection Issues
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Misconfigured Network Interface Name
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• Create Status Page
• Embed Status Page On WHMCS Network Status
• Uptime Percentage Period (per status page)
• Remove monitors from a Status Page
• Add an announcement to your Status Page

07 Billing(24)

• Invoices
• Placing A New Order
• Upgrade/Downgrade
• Generate Early Invoice
• Add extra monitors to your order
• The Basic Package

08 White Label(11)

• Fixed Header
• SSL Error Accessing White Label Report
• White Label is not package exclusive
• Configure White Label Reports
• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain

09 Support(10)

• Live Chat
• Which Support Desk Is This?
• API Keys Access
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support

10 Settings(21)

• Account Settings
• Blacklist monitor change notification threshold
• Sub-Account – Switch Account
• Dark Mode
• Sub-Accounts
• Close Account

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• How can I remove or edit the label of multiple monitors at once?
• How are your Uptime Monitoring statistics calculated?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How many uptime monitoring locations should I select?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Hiring Freelancers For Delisting
• How to set up Keyword Monitoring
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use Quick PING
• Blacklist Check vs. Blacklist Monitor
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Using the API Relay
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Get Server Agent ID (SID)
• API – Edit Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• Understanding API Limits

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.3 Beta
• New Server Monitoring Agent Released [v1.05]
• Google SafeBrowsing to be removed on 11 Nov. 2019
• v0.9.49 – Server Monitoring
• v0.9.8r2 Beta – sorbs.net false positive
• SMS Price Changes

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)