01 Getting Started(7)

• Account Dashboard
• Live Detected Outages
• Quick Whois Search
• Live Queue Status
• Say NO To Pageloads
• Free Accounts Inactivity

02 Contact Lists(40)

• Telegram Integration – Direct Message Notifications
• Slack Integration
• RocketChat Integration
• Splunk/VictorOps Integration
• Create A Contact List
• How do Contact Lists work?

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• How to delete entire IP block from Blacklist Monitoring
• Daily/Weekly Blacklist Monitoring Reports
• Filter Based On RBLs
• Difference between Microsoft SNDS Lists on HetrixTools
• Search Cloud
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

04 Uptime Monitor(73)

• How to enable SSL Verification for your Uptime Monitor
• Auto Refresh Timer
• Alert Only After X Minutes Of Downtime
• Add a PING/Service Uptime Monitor
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Website Uptime Monitoring – Accepted HTTP Codes

05 Server Monitor(46)

• Server Monitor Color Indicators
• Installing the Windows Server Monitoring Agent
• CloudLinux Data Collection Issues
• Software RAID Monitoring
• Server Monitor Agent Requirements & Compatibility
• Server Monitoring Agent – Install Templates

06 Status Pages (Bulk Reports)(15)

• Add Twitter Feed to Bulk Report
• Delete a Status Page
• Create a Status Page using Group Actions
• Categories
• How to remove Incident from Status Page
• How to order Categories

07 Billing(24)

• Generate Early Invoice
• What Billing Software Is This?
• Remove a saved Payment Method
• Add extra monitors to your order
• Upgrade your plan
• Pay via Stripe using Bitcoins

08 White Label(11)

• White Label is not package exclusive
• Partial/Full White Label
• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain
• Fixed Header

09 Support(10)

• Viewing Your Tickets
• Which Support Desk Is This?
• Opening A Ticket
• API Keys Access
• Disable Bulk Report Title
• In-House Support

10 Settings(21)

• Dark Mode
• Enable Uptime Monitor Plain Text Email Notifications
• Close Account
• Sub-Accounts
• Sub-Accounts Access Levels
• Activity Log

11 Affiliate Program(6)

• Earnings Calculator
• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Affiliate Dashboard

12 F.A.Q.(40)

• Can I have multiple HetrixTools accounts?
• How to do a Blacklist Check?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Do you offer free trials?
• How to edit White Label domain settings?
• Do you offer blacklist delisting assistance?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• Hiring Freelancers For Delisting
• How to use Quick PING
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• The importance of ordering your monitors list
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API v3
• API Explorer
• Blacklist Check Credits (also known as API Checks)
• API – Add Blacklist Monitor
• Blacklist Check API
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.8r1 Beta
• Abusix blacklists added to HetrixTools
• v0.9.66 – Location Fails Warning
• Required activity increased from 30 days to 90 days + Basic package discontinued
• v0.9.58 – Changelog
• v0.9.34 – SMTP Monitoring

17 Common Errors(10)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol