01 Getting Started(7)

• Live Queue Status
• Free Accounts Inactivity
• Say NO To Pageloads
• Live Detected Outages
• Quick Whois Search
• Account Dashboard

02 Contact Lists(42)

• Splunk/VictorOps Integration
• Remove entry from Contact List
• Telegram Integration – Group Notifications
• How do Contact Lists work?
• Uptime Monitoring Webhook Notifications
• Pushover Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Group Actions
• Show Only Blacklisted
• Add Your First Blacklist Monitor
• Blacklist Monitors Actions
• Difference between Microsoft SNDS Lists on HetrixTools
• Auto Refresh Timer

04 Uptime Monitor(74)

• How to whitelist our Uptime Monitoring Nodes in CSF
• Domain Expiration Date Appears Incorrect
• How is the uptime percentage calculated in your Uptime Reports
• Add a Server Agent Monitor (Heartbeat Monitor)
• Avoid PING False Positives
• Location Fails Warning

05 Server Monitor(47)

• Uninstall the HetrixTools Server Monitor Agent
• View Running Processes
• Accessing Server Monitoring Data
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Outgoing PING
• Install the HetrixTools Server Monitor Agent

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Add an announcement to your Status Page
• Add monitors to a Status Page
• Categories
• Uptime Percentage Period (per status page)
• How to order Categories

07 Billing(24)

• Paying an Invoice with Account Credit
• Placing A New Order
• Suspension/Termination
• Partial/Full White Label
• Remove a saved Payment Method
• Turn on/off automatic payments

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Fixed Header
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Configure White Label Reports
• Default White Label Landing Page

09 Support(10)

• API Keys Access
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• We Need Your Feedback
• Ticket View

10 Settings(21)

• Sub-Accounts
• Stack blacklist monitor notifications for X hours
• Uptime Percentage Period (account-wide)
• Show monitor labels in your Blacklist Reports
• Dark Mode
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview

12 F.A.Q.(40)

• Does your Uptime Monitor check from all of the locations simultaneously?
• Can I have multiple HetrixTools accounts?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How to remove a monitored Service from multiple servers?
• How long until my Domain or IP address is delisted?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to create a beautiful Uptime Status page
• How to fill in your Company Info
• Debugging the issues which caused your downtime
• How to use the Cron Job Monitor
• Enable automated data access for your Microsoft Outlook SNDS account
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API – Add Blacklist Monitor
• Blacklist Check API
• API – Delete Blacklist Monitor
• API Keys
• v1 Server Stats
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.57 – Changelog
• Moscow Relocation API/Webhook Changes
• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration
• v0.9.4 Beta – Ignoring RBLs
• Announcing the new Blacklist Monitor pricing structure
• v0.9.71 – New front-end design

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found