01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Say NO To Pageloads
• Free Accounts Inactivity
• Live Detected Outages
• Account Dashboard

02 Contact Lists(40)

• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Phone call notifications
• Default Contact List
• RocketChat Integration
• Do Not Disturb Schedule
• Blacklist Monitoring Webhook Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Monitored Blacklists
• Filter Monitors Based on Recent Changes
• Enable Blacklist Monitor Plain Text Email Notifications
• Auto Refresh Timer
• Delete Multiple Blacklist Monitors
• Blacklist Monitoring Webhook Notifications

04 Uptime Monitor(72)

• How do we perform Uptime Monitoring network changes
• Filter Uptime Monitors
• OneClick Maintenance Mode
• Auto Refresh Timer
• Advanced cron job monitoring
• SLA Uptime Calculator

05 Server Monitor(46)

• Installing the Windows Server Monitoring Agent
• Resource Usage Privacy
• Ignore certain Network Interfaces for Server Monitoring Agent
• Run Server Monitor Agent As Root
• Accessing Server Monitoring Data
• Uninstall the HetrixTools Server Monitor Agent

06 Status Pages (Bulk Reports)(14)

• Create a Status Page using Group Actions
• Add an announcement to your Status Page
• How to create a beautiful Uptime Status page
• How to remove Incident from Status Page
• Incident History
• Create Status Page

07 Billing(24)

• How to receive Billing emails on a different address
• Remove a saved Payment Method
• Account Credit
• Change Billing Cycle
• Upgrade/Downgrade
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• White Label is not package exclusive
• Default White Label Landing Page
• Configure White Label Reports
• Partial/Full White Label
• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain

09 Support(10)

• In-House Support
• Live Chat
• We Need Your Feedback
• Ticket View
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Change Password
• Sub-Accounts Access Levels
• Filter Monitors Based on Recent Changes
• Set An Avatar
• Account Settings
• Sub-Accounts

11 Affiliate Program(6)

• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard

12 F.A.Q.(40)

• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• Why should I blacklist check & blacklist monitor my IPs?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Do you offer free trials?
• Where can I see my Package Limits?
• My blacklist monitors check-up time is too much apart. What to do?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use Quick PING
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• Hiring Freelancers For Delisting
• Delisting your blacklisted IPs
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Blacklist Check API
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v2 List Blacklist Monitors
• Using the API Relay
• Understanding our APIs
• API – Add Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.30 Beta – Additional Setting Implemented
• v0.9.73 – New Server Monitor Alerts
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• Moscow Relocation API/Webhook Changes
• v0.9.5 Beta – White Label Reports
• v0.9.74 – Server Monitoring – Running Processes

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol