01 Getting Started(7)

• Free Accounts Inactivity
• Live Queue Status
• Top Notifications
• Quick Whois Search
• Say NO To Pageloads
• Live Detected Outages

02 Contact Lists(40)

• RocketChat Integration
• Webhook Authentication Token
• Uptime Monitoring Webhook Notifications
• SMS Notification Examples
• HipChat Integration
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Autocomplete Search
• Daily/Weekly Blacklist Monitoring Reports
• Auto Refresh Timer
• Search Blacklist Monitors
• Dedicated Queue
• Delete Multiple Blacklist Monitors

04 Uptime Monitor(74)

• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Avoid PING False Positives
• Maintenance Mode
• Filter Uptime Monitors Based on Current Warning Status
• Meet The Interface
• Delete Uptime Monitor

05 Server Monitor(47)

• Server Monitor Agent Requirements & Compatibility
• CPU Temperature Monitoring
• Server Monitoring Resource Usage Webhook Notifications
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Why isn’t my network usage being collected?
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation

06 Status Pages (Bulk Reports)(15)

• Incident History
• Uptime Percentage Period (per status page)
• Add Twitter Feed to Bulk Report
• How to remove Incident from Status Page
• Remove monitors from a Status Page
• Create a Status Page using Group Actions

07 Billing(24)

• Partial/Full White Label
• Creating and Canceling Stripe Subscriptions
• Why am I being double charged? [PayPal]
• Cancel Order / Downgrade to the Free plan
• Change Billing Cycle
• Your Orders/Services

08 White Label(11)

• White Label is not package exclusive
• Fixed Header
• Configure White Label Reports
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain

09 Support(10)

• API Keys Access
• Live Chat
• Ticket View
• Viewing Your Tickets
• We Need Your Feedback
• Opening A Ticket

10 Settings(21)

• Filter Monitors Based on Recent Changes
• Sub-Accounts Access Levels
• Show monitor labels in your Blacklist Reports
• Uptime Percentage Period (account-wide)
• Blacklist Monitor Color Indicators
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• What payment methods do you accept?
• I just added Blacklist Monitors, why am I not receiving notifications?
• How many uptime monitoring locations should I select?
• Do you offer Bulk Blacklist Check?
• How do I access my Uptime Reports?
• Where can I see my Package Limits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Debugging the issues which caused your downtime
• How to fill in your Company Info
• The importance of ordering your monitors list
• How to use Quick PING
• Search and Labels

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding our APIs
• Using the API Relay
• API – Edit Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v1 Get Server Agent ID (SID)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Relocating our Moscow monitoring location
• v0.9.11 Beta – API Access & API Explorer Released
• v0.9.73 – New Server Monitor Alerts
• SMS Credits Price Reduction
• v0.9.74 – Server Monitoring – Running Processes
• Moscow Relocation API/Webhook Changes

17 Common Errors(11)

• Error 0: Name or service not known
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR