01 Getting Started(7)

• Live Queue Status
• Account Dashboard
• Live Detected Outages
• Top Notifications
• Quick Whois Search
• Say NO To Pageloads

02 Contact Lists(40)

• Splunk/VictorOps Integration
• How to group HetrixTools notifications using ilert
• RocketChat Integration
• Server Monitoring Resource Usage Webhook Notifications
• Low SMS Credit Warnings
• Opsgenie Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Maximize Workspace
• What is the difference between API Calls and API Checks?
• Add A Domain Name
• Blacklist Monitoring Webhook Notifications
• Auto Refresh Timer
• Filter Monitors Based on Recent Changes

04 Uptime Monitor(74)

• Select multiple monitors at once with SHIFT+Click
• Add a PING/Service Uptime Monitor
• Uptime Monitors Actions
• OneClick Maintenance Mode
• SLA Uptime Calculator
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages

05 Server Monitor(47)

• Server Agent – Custom Variables
• Install the HetrixTools Server Monitor Agent
• Installing the Windows Server Monitoring Agent
• Set Resource Usage Warnings
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• Install the PHP version of the Server Monitoring Agent (on cPanel)

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Add monitors to a Status Page
• Uptime Percentage Period (per status page)
• Embed Status Page On WHMCS Network Status
• Incident History
• Protect your Status Page with a Password

07 Billing(24)

• Upgrade/Downgrade
• Pay via Stripe using your debit or credit card
• Generate Early Invoice
• Partial/Full White Label
• Change Billing Cycle
• Add extra monitors to your order

08 White Label(11)

• Default White Label Landing Page
• Partial/Full White Label
• Embed White Label Status Pages and Reports
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain
• Fixed Header

09 Support(10)

• Ticket View
• Disable Bulk Report Title
• Live Chat
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket

10 Settings(21)

• Enable Blacklist Monitor Plain Text Email Notifications
• Inherit Password Protection
• Dark Mode
• Uptime Percentage Period (account-wide)
• Activity Log
• Enable Uptime Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Earnings Calculator
• Withdraw Earnings
• Affiliate Dashboard
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• Pingdom Alternative
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How many uptime monitoring locations should I select?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How do blacklist notifications work? When do I get notified?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS
• How to use Quick PING
• Blacklist Check vs. Blacklist Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding our APIs
• API – Add Blacklist Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API v3
• v2 Set Bulk Report Announcement
• Blacklist Check Credits (also known as API Checks)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.44 – Sub-Accounts
• ‘Featured Clients’ on our website
• v0.9.10 Beta – Embeded Full White Label Reports & Changeable Icon Colors
• v0.9.9 Beta – Bulk Reports
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring

17 Common Errors(11)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure