01 Getting Started(7)

• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity
• Quick Whois Search
• Account Dashboard
• Say NO To Pageloads

02 Contact Lists(40)

• Discord Integration
• How to ping a User or Role in your Discord notifications
• ilert Integration
• Phone call notifications
• PagerDuty Integration
• SIGNL4 Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Bookmarks
• Autocomplete Search
• Blacklist Monitor Change History
• Add extra monitors to your order
• Pagination & Monitors/Page
• Blacklist Monitoring Webhook Notifications

04 Uptime Monitor(71)

• Add a Website Uptime Monitor
• Enable Uptime Monitor Plain Text Email Notifications
• Autocomplete Search
• Auto Refresh Timer
• Nameserver Monitoring
• Meet The Interface

05 Server Monitor(44)

• Server Monitor Agent Requirements & Compatibility
• Outgoing PING
• CPU Temperature Monitoring
• Debug Mode – Windows Agent
• What to do if the Server Monitoring Agent isn’t sending any data?
• What data does the Server Monitor Agent collect?

06 Status Pages (Bulk Reports)(14)

• Add monitors to a Status Page
• Remove monitors from a Status Page
• Incident History
• Protect your Status Page with a Password
• Delete a Status Page
• Embed Status Page On WHMCS Network Status

07 Billing(24)

• Paying an Invoice with Account Credit
• Placing A New Order
• Partial/Full White Label
• How to receive Billing emails on a different address
• Invoices
• The Basic Package

08 White Label(11)

• Default White Label Landing Page
• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• White Label is not package exclusive
• Configure White Label Reports

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• Live Chat
• Ticket View
• Disable Bulk Report Title
• We Need Your Feedback

10 Settings(21)

• Close Account
• Uptime percentage calculation
• Show monitor labels in your Blacklist Reports
• Default Reports Per Page For Bulk Reports
• Enable Uptime Monitor Plain Text Email Notifications
• Blacklist Monitor Color Indicators

11 Affiliate Program(6)

• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Affiliate Dashboard

12 F.A.Q.(40)

• Why did HetrixTools blacklist my Domain or IP address?
• How do blacklist notifications work? When do I get notified?
• How to buy SMS Credits?
• Where can I see my Package Limits?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Can I have multiple HetrixTools accounts?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Enable automated data access for your Microsoft Outlook SNDS account
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• The importance of ordering your monitors list
• Blacklist Check vs. Blacklist Monitor
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Blacklist Check API
• API Keys
• API Explorer
• Using the API Relay
• v1 Server Stats
• API – Add Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.54 – Changelog
• v0.9.30 Beta – Additional Setting Implemented
• v0.9.39 – WebHook Notifications
• v0.9.61 – Autocomplete Search
• v0.9.51 – Changelog
• v0.9.52 – Uptime Monitoring Scheduled Maintenance & Blacklist Monitoring Webhook Notifications

17 Common Errors(8)

• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)