01 Getting Started(7)

• Top Notifications
• Live Queue Status
• Say NO To Pageloads
• Quick Whois Search
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• How to enable Telegram Topics
• SIGNL4 Integration
• Google Chat Integration
• Webhook Authentication Token
• Slack Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• View Blacklist Monitor Changes History
• Select multiple monitors at once with SHIFT+Click
• Export as Text
• View further blacklisting details in your reports
• Add An IP Block
• Notice Report Changes

04 Uptime Monitor(74)

• Pause an Uptime Monitor
• SSL Monitoring
• Uptime Monitoring – WebSnapshots
• Uptime Monitoring Webhook Notifications
• Delete Uptime Monitor
• Maintenance Mode

05 Server Monitor(47)

• What data does the Server Monitor Agent collect?
• Install the macOS Server Monitoring Agent
• Uninstall the HetrixTools Server Monitor Agent
• HDD/SSD/NVMe Drive Health Monitor
• Where do I find the SID (Server Monitor ID)?
• Installing the Windows Server Monitoring Agent

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• Remove monitors from a Status Page
• Incident History
• Delete a Status Page
• How to order Categories
• Embed Status Page On WHMCS Network Status

07 Billing(24)

• Account Credit
• Turn on/off automatic payments
• What Billing Software Is This?
• Your Orders/Services
• Upgrade your plan
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Partial/Full White Label
• Default White Label Landing Page
• Fixed Header
• Accessing Your White Label Reports
• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain

09 Support(10)

• Ticket View
• In-House Support
• Disable Bulk Report Title
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Live Chat

10 Settings(21)

• Inherit Password Protection
• Timezone
• Close Account
• Show monitor labels in your Blacklist Reports
• Sub-Accounts
• Set An Avatar

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Dashboard
• Affiliate Program Overview

12 F.A.Q.(40)

• What is Uptime Monitoring?
• How do I access my Blacklist Reports?
• How can I contact a blacklist’s owners?
• My IP (or domain) is blacklisted, how do I delist it?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Why is Uptime Monitoring so important? Why should I do it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• Search and Labels
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use the Cron Job Monitor
• How to fill in your Company Info

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding API Limits
• v1 Get Server Agent ID (SID)
• v1 Server Stats
• Blacklist Check API
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.62 – Changelog
• v0.8.2 Beta
• v0.9.38 – Categories
• v0.9.4 Beta – Ignoring RBLs
• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• v0.9.56 – Changelog

17 Common Errors(11)

• Connected, but no SMTP banner received within Xs
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)