01 Getting Started(7)

• Say NO To Pageloads
• Top Notifications
• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity
• Quick Whois Search

02 Contact Lists(40)

• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Opsgenie Integration
• How to group HetrixTools notifications using ilert
• PushBullet Notifications
• How to ping a User or Role in your Discord notifications
• Telegram Integration – Channel Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Filter Monitors Based on Recent Changes
• Add extra monitors to your order
• Ignore A Blacklist
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Daily/Weekly Blacklist Monitoring Reports
• Add An IP Range

04 Uptime Monitor(71)

• Private/Public Uptime Reports
• Domain Expiration Monitoring
• Delete Uptime Monitor
• SLA Uptime Calculator
• Uptime Monitoring IP Addresses
• How is the uptime percentage calculated in your Uptime Reports

05 Server Monitor(43)

• Where do I find the SID (Server Monitor ID)?
• Install the HetrixTools Server Monitor Agent
• Ignore certain Network Interfaces for Server Monitoring Agent
• Debug Mode – Linux Agent
• Server Monitor Agent Requirements & Compatibility
• Configure CPU Temperature Warnings

06 Status Pages (Bulk Reports)(14)

• Add an announcement to your Status Page
• Create Status Page
• Categories
• How to order Categories
• Create a Status Page using Group Actions
• Remove monitors from a Status Page

07 Billing(24)

• The Basic Package
• What Billing Software Is This?
• Upgrade your plan
• Add extra monitors to your order
• Add a new Payment Method
• Reactivating a Terminated Order

08 White Label(11)

• Partial/Full White Label
• Add A White Label Domain Name
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain

09 Support(10)

• Opening A Ticket
• API Keys Access
• Which Support Desk Is This?
• We Need Your Feedback
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Sub-Accounts Access Levels
• Close Account
• Account Settings
• Stack blacklist monitor notifications for X hours
• Blacklist Monitor Color Indicators
• Uptime percentage calculation

11 Affiliate Program(6)

• Affiliate Program Overview
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?
• Withdraw Earnings

12 F.A.Q.(40)

• Pingdom Alternative
• How can I contact a blacklist’s owners?
• How do blacklist notifications work? When do I get notified?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Do you offer Bulk Blacklist Check?
• What payment methods do you accept?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Filter Based On RBL
• Hiring Freelancers For Delisting
• Debugging the issues which caused your downtime
• How to use Quick PING
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Delisting your blacklisted IPs

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• Blacklist Check Credits (also known as API Checks)
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API Keys
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.17 Beta – PushBullet / PushOver / Slack Integration
• SMS Price Changes
• v0.9.5 Beta – White Label Reports
• SMS Credits Price Reduction
• v0.9.47 – Changelog
• v0.9.61 – Autocomplete Search

17 Common Errors(8)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused