01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Quick Whois Search
• Account Dashboard
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(39)

• Slack Integration
• Webhook Authentication Token
• Create A Contact List
• HipChat Integration
• Telegram Integration – Channel Notifications
• Discord Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Paid vs. Free – Blacklist Monitoring Email Reports
• Bookmarks
• Maximize Workspace
• Show Only Blacklisted
• Difference between Microsoft SNDS Lists on HetrixTools
• Notice Report Changes

04 Uptime Monitor(71)

• Show Monitored Target In Uptime Reports
• SSL Certificate Expiration Date Monitoring
• Edit Uptime Monitor
• Set Domain Expiration Date Manually
• Schedule Recurring Maintenance
• Maximize Workspace

05 Server Monitor(43)

• Misconfigured Network Interface Name (PHP Agent)
• Ignore certain Network Interfaces for Server Monitoring Agent
• Service Monitoring
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Resource Usage Privacy
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(14)

• Remove monitors from a Status Page
• How to remove Incident from Status Page
• Protect your Status Page with a Password
• Incident History
• Categories
• Delete a Status Page

07 Billing(24)

• Turn on/off automatic payments
• Add a new Payment Method
• Reactivating a Terminated Order
• Upgrade your plan
• How to receive Billing emails on a different address
• Why am I being double charged? [PayPal]

08 White Label(11)

• SSL Error Accessing White Label Report
• Add A White Label Domain Name
• Fixed Header
• Accessing Your White Label Reports
• Default White Label Landing Page
• White Label is not package exclusive

09 Support(10)

• Disable Bulk Report Title
• We Need Your Feedback
• Which Support Desk Is This?
• In-House Support
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Stack blacklist monitor notifications for X hours
• Inherit Password Protection
• Close Account
• Enable Uptime Monitor Plain Text Email Notifications
• Activity Log
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• How do I access my Uptime Reports?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How do blacklist notifications work? When do I get notified?
• How long until my Domain or IP address is delisted?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Hiring Freelancers For Delisting
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• How to set up Keyword Monitoring
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• v1 Get Server Agent ID (SID)
• API Explorer
• Understanding API Limits
• v2 Set Bulk Report Announcement
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.2 Beta
• v0.9.63 – Telegram Integration
• New Server Monitoring Agent Released [v1.05]
• Introducing Phone Call Notifications
• v0.9.32 – Bulk Report Announcements
• v0.9.66 – Location Fails Warning

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR