01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Say NO To Pageloads
• Free Accounts Inactivity
• Live Detected Outages
• Top Notifications

02 Contact Lists(40)

• Default Contact List
• How to group HetrixTools notifications using ilert
• Microsoft Teams Integration
• SMS Notification Examples
• Telegram Integration – Group Notifications
• Do Not Disturb Schedule

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Blacklist Monitor Color Indicators
• Block View
• Select multiple monitors at once with SHIFT+Click
• Difference between Microsoft SNDS Lists on HetrixTools
• Change Blacklist Monitor Label
• Add Your First Blacklist Monitor

04 Uptime Monitor(71)

• Avoid PING False Positives
• Nameserver Monitoring
• Cachebuster
• Maintenance Mode
• Categories
• SSL Monitoring

05 Server Monitor(44)

• Installing the Windows Server Monitoring Agent
• Outgoing PING
• Misconfigured Network Interface Name
• Enable Server Monitor Agent Debugging
• Resource Usage Privacy
• Set Resource Usage Warnings

06 Status Pages (Bulk Reports)(14)

• How to remove Incident from Status Page
• How to order Categories
• Categories
• Embed Status Page On WHMCS Network Status
• Add Twitter Feed to Bulk Report
• Protect your Status Page with a Password

07 Billing(24)

• Placing A New Order
• Pay via Stripe using Bitcoins
• How to receive Billing emails on a different address
• Add extra monitors to your order
• The Basic Package
• Why am I being double charged? [PayPal]

08 White Label(11)

• Add A White Label Domain Name
• Fixed Header
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report

09 Support(10)

• Opening A Ticket
• We Need Your Feedback
• Viewing Your Tickets
• In-House Support
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Timezone
• Blacklist Monitor Color Indicators
• Sub-Accounts
• Inherit Password Protection
• Enable Blacklist Monitor Plain Text Email Notifications
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator

12 F.A.Q.(40)

• What payment methods do you accept?
• How to edit White Label domain settings?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• mxtoolbox alternative?
• How to increase Linux Server Monitoring Agent metrics collection intervals

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Blacklist Check vs. Blacklist Monitor
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account
• How to track your uptime using HetrixTools
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v1 Server Stats
• API Keys
• API – Edit Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• Using the API Relay
• API – Delete Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• ‘Featured Clients’ on our website
• v0.9.69 – Changelog
• v0.9.66 – Location Fails Warning
• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• Affiliate Program changes starting with 1st of December 2016
• v0.9.62 – Changelog

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR