01 Getting Started(7)

• Live Queue Status
• Say NO To Pageloads
• Top Notifications
• Free Accounts Inactivity
• Live Detected Outages
• Quick Whois Search

02 Contact Lists(42)

• Twitter Direct Message Notifications
• Server Monitoring Resource Usage Webhook Notifications
• Phone call notifications
• Remove entry from Contact List
• Pushover Notifications
• Telegram Integration – Group Notifications – Send Message to Topic

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Initiate Manual Blacklist Check
• Meet The Interface
• Dedicated Queue
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add Your First Blacklist Monitor
• Sorting Blacklist Monitors

04 Uptime Monitor(74)

• Add a Cron Job Monitor (Heartbeat Monitor)
• Meet The Interface
• Filter Uptime Monitors Based on Current Warning Status
• Location Fails Warning
• Uptime Monitoring – WebSnapshots
• Pause an Uptime Monitor

05 Server Monitor(47)

• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• View Running Processes
• ZFS Health Monitoring
• Reinstall, Update, Remove The Server Monitor Agent
• What is Server Monitoring?
• CPU Temperature Monitoring

06 Status Pages(15)

• Add monitors to a Status Page
• How to order Categories
• How to remove Incident from Status Page
• Incident History
• Remove monitors from a Status Page
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Change Billing Cycle
• Suspension/Termination
• How to receive Billing emails on a different address
• Placing A New Order
• What Billing Software Is This?
• Add a new Payment Method

08 White Label(11)

• Accessing Your White Label Reports
• SSL Error Accessing White Label Report
• Add A White Label Domain Name
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• Configure White Label Reports

09 Support(10)

• Disable Bulk Report Title
• API Key Scope
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• Which Support Desk Is This?
• Viewing Your Tickets

10 Settings(21)

• Sub-Account – Switch Account
• Blacklist Monitor Color Indicators
• Sub-Accounts Access Levels
• Stack blacklist monitor notifications for X hours
• Enable Uptime Monitor Plain Text Email Notifications
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How do I access my Blacklist Reports?
• How do I access my Uptime Reports?
• Why is Uptime Monitoring so important? Why should I do it?
• Does your Uptime Monitor check from all of the locations simultaneously?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• Adding your IPs to Microsoft Outlook SNDS
• Debugging the issues which caused your downtime
• Filter Based On RBL
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Markdown

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Blacklist Check API
• API Explorer
• API – Add Blacklist Monitor
• v1 Get Server Agent ID (SID)
• API – Edit Blacklist Monitor
• v1 Server Stats

16 MCP(6)

• 16.01 MCP - Use Cases(4)

• 16.02 MCP - More Examples(2)

• Investigate Outage
• Schedule maintenance based on emails
• Review Account Activity
• Manage Server Inventory

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.9.11 Beta – API Access & API Explorer Released
• UCEPROTECT-Level3
• v0.9.3 Beta
• SMS Credits Price Reduction
• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring

18 Common Errors(11)

• Error 0: keyword not found
• Connected, but no SMTP banner received within Xs
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known