01 Getting Started(7)

• Top Notifications
• Account Dashboard
• Quick Whois Search
• Live Queue Status
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• Telegram Integration – Group Notifications – Send Message to Topic
• SIGNL4 Integration
• Opsgenie Integration
• Mattermost Integration
• Google Chat Integration
• Splunk/VictorOps Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Monitored Blacklists
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Blacklist Monitor Color Indicators
• Enable Blacklist Monitor Plain Text Email Notifications
• View further blacklisting details in your reports
• Filter Based On RBLs

04 Uptime Monitor(74)

• Website Uptime Monitoring – Accepted HTTP Codes
• Uptime Monitoring Nodes Status
• Advanced Metrics For Website Uptime Monitors
• Add extra monitors to your order
• Downtime Notes
• Autocomplete Search

05 Server Monitor(47)

• Server Monitoring Resource Usage Webhook Notifications
• Reinstall, Update, Remove The Server Monitor Agent
• Accessing Server Monitoring Data
• Configure CPU Temperature Warnings
• What data does the Server Monitor Agent collect?
• Install the PHP version of the Server Monitoring Agent (on cPanel)

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Remove monitors from a Status Page
• Add an announcement to your Status Page
• How to order Categories
• Uptime Percentage Period (per status page)
• Create Status Page

07 Billing(24)

• Why am I being double charged? [PayPal]
• Pay via Stripe using Bitcoins
• Upgrade your plan
• Pay via Stripe using your debit or credit card
• Add extra monitors to your order
• Partial/Full White Label

08 White Label(11)

• Fixed Header
• Partial/Full White Label
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Configure White Label Reports
• Default White Label Landing Page

09 Support(10)

• Which Support Desk Is This?
• API Keys Access
• In-House Support
• We Need Your Feedback
• Disable Bulk Report Title
• Viewing Your Tickets

10 Settings(21)

• Sub-Account – Switch Account
• Filter Monitors Based on Recent Changes
• Sub-Accounts
• Change Password
• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings

12 F.A.Q.(40)

• Do you offer Bulk Blacklist Check?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Can I have multiple HetrixTools accounts?
• Where can I see my Package Limits?
• Why is Uptime Monitoring so important? Why should I do it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• How to use Quick PING
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Search and Labels
• Adding your IPs to Microsoft Outlook SNDS
• Filter Based On RBL

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API v3
• Blacklist Check Credits (also known as API Checks)
• API Uptime Monitor Maintenance Mode
• API – Delete Uptime Monitor
• v1 Get Server Agent ID (SID)
• API Keys

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Google SafeBrowsing to be removed on 11 Nov. 2019
• Announcing the new Blacklist Monitor pricing structure
• v0.9.30 Beta – Additional Setting Implemented
• Microsoft SNDS Changes [July 2026]
• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• UCEPROTECT-Level3

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: keyword not found
• Error 7: Failed to connect to <target>: Connection refused