01 Getting Started(7)

• Top Notifications
• Live Queue Status
• Say NO To Pageloads
• Quick Whois Search
• Free Accounts Inactivity
• Account Dashboard

02 Contact Lists(40)

• HipChat Integration
• Opsgenie Integration
• How do Contact Lists work?
• Telegram Integration – Group Notifications – Send Message to Topic
• Microsoft Teams Integration
• Mattermost Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Filter Monitors Based on Recent Changes
• Group Actions
• How to change Contact List
• Add extra monitors to your order
• View further blacklisting details in your reports
• Difference between Microsoft SNDS Lists on HetrixTools

04 Uptime Monitor(73)

• How do we perform Uptime Monitoring network changes
• SSL Certificate Expiration Date Monitoring
• Add extra monitors to your order
• Avoid Getting Our IPs Blocked
• Pinned Uptime Monitors
• Nameserver Monitoring

05 Server Monitor(46)

• Enable Server Monitor Agent Debugging
• Server Monitor Agent Settings
• Reinstall, Update, Remove The Server Monitor Agent
• Server Monitor Color Indicators
• Configure CPU Temperature Warnings
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation

06 Status Pages (Bulk Reports)(15)

• Categories
• Incident History
• Remove monitors from a Status Page
• Embed Status Page On WHMCS Network Status
• Create Status Page
• Protect your Status Page with a Password

07 Billing(24)

• Account Credit
• Paying an Invoice with Account Credit
• Partial/Full White Label
• Why am I being double charged? [PayPal]
• Generate Early Invoice
• Upgrade your plan

08 White Label(11)

• Configure White Label Reports
• Configure DNS settings for your White Label Domain
• Accessing Your White Label Reports
• Default White Label Landing Page
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports

09 Support(10)

• We Need Your Feedback
• In-House Support
• Opening A Ticket
• Live Chat
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Account Settings
• Enable Uptime Monitor Plain Text Email Notifications
• Uptime Percentage Period (account-wide)
• Stack blacklist monitor notifications for X hours
• Change Password
• Show monitor labels in your Blacklist Reports

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Earnings Calculator
• Affiliate Dashboard
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• How to buy SMS Credits?
• How can I remove or edit the label of multiple monitors at once?
• My blacklist check results differ from my blacklist monitoring results. Why?
• Can you reset my Uptime Monitoring stats?
• How do I access my Blacklist Reports?
• How long until my Domain or IP address is delisted?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• Markdown
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Blacklist Check vs. Blacklist Monitor
• How to use Quick PING
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Understanding API Limits
• v1 Server Stats
• Understanding our APIs
• Blacklist Check Credits (also known as API Checks)
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Delete Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.46 – Introducing Invaluement RBLs
• v0.9.66 – Location Fails Warning
• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• v0.9.4 Beta – Ignoring RBLs

17 Common Errors(10)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)