01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Top Notifications
• Free Accounts Inactivity
• Live Queue Status
• Account Dashboard

02 Contact Lists(40)

• Google Chat Integration
• PagerDuty Integration
• Server Monitoring Resource Usage Webhook Notifications
• Telegram Integration – Channel Notifications
• Telegram Integration – Group Notifications – Send Message to Topic
• Default Contact List

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Enable Blacklist Monitor Plain Text Email Notifications
• Notice Report Changes
• Blacklist Monitor Color Indicators
• Monitored Blacklists
• Export as Text
• Search Blacklist Monitors

04 Uptime Monitor(74)

• Nameserver Monitoring
• Maintenance Mode
• Add a Website Uptime Monitor
• Schedule Recurring Maintenance
• Reset Uptime Monitor History
• Import Uptime Monitors from .CSV

05 Server Monitor(47)

• Install the HetrixTools Server Monitor Agent
• Ignore certain Network Interfaces for Server Monitoring Agent
• Misconfigured Network Interface Name (PHP Agent)
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Server Agent – Custom Variables
• Server Monitor Agent Settings

06 Status Pages (Bulk Reports)(15)

• Add monitors to a Status Page
• Remove monitors from a Status Page
• Uptime Percentage Period (per status page)
• How to remove Incident from Status Page
• Delete a Status Page
• Incident History

07 Billing(24)

• What Billing Software Is This?
• Generate Early Invoice
• Account Credit
• Add a new Payment Method
• Pay via Stripe using your debit or credit card
• Your Orders/Services

08 White Label(11)

• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• SSL Error Accessing White Label Report
• White Label is not package exclusive

09 Support(10)

• Opening A Ticket
• Viewing Your Tickets
• We Need Your Feedback
• Live Chat
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View

10 Settings(21)

• Set An Avatar
• Uptime Percentage Period (account-wide)
• Account Settings
• Stack blacklist monitor notifications for X hours
• Enable Uptime Monitor Plain Text Email Notifications
• Sub-Accounts

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Earnings Calculator

12 F.A.Q.(40)

• How long until my Domain or IP address is delisted?
• How many uptime monitoring locations should I select?
• Can I have multiple HetrixTools accounts?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Do you offer blacklist delisting assistance?
• What to do after following the Delist links?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• How to fill in your Company Info
• Search and Labels
• Uptime Monitoring For Display
• How to set up Keyword Monitoring
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• v2 List Blacklist Monitors
• API Uptime Monitor Maintenance Mode
• API – Delete Blacklist Monitor
• Understanding our APIs
• API – Edit Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.54 – Changelog
• SMS Credits Price Reduction
• v0.9.6 Beta – Uptime Monitoring
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check
• ‘Featured Clients’ on our website
• v0.9.11 Beta – API Access & API Explorer Released

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Connected, but no SMTP banner received within Xs