01 Getting Started(7)

• Live Queue Status
• Quick Whois Search
• Live Detected Outages
• Free Accounts Inactivity
• Say NO To Pageloads
• Account Dashboard

02 Contact Lists(40)

• How do Contact Lists work?
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Slack Integration
• Blacklist Monitoring Webhook Notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• SMS Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Meet The Interface
• Maximize Workspace
• Add Your First Blacklist Monitor
• Set rDNS or IP address as Label
• Dedicated Queue
• View Blacklist Monitor Changes History

04 Uptime Monitor(74)

• Location Fails Warning
• Domain Expiration Monitoring
• How to enable SSL Verification for your Uptime Monitor
• Meet The Interface
• Private/Public Uptime Reports
• Add a Server Agent Monitor (Heartbeat Monitor)

05 Server Monitor(47)

• Installing the Windows Server Monitoring Agent
• Set Resource Usage Warnings
• Software RAID Monitoring
• Multiple Disks Support
• Uninstall the HetrixTools Server Monitor Agent
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• How to order Categories
• How to create a beautiful Uptime Status page
• Create Status Page
• Protect your Status Page with a Password
• Delete a Status Page

07 Billing(24)

• Add extra monitors to your order
• Partial/Full White Label
• How to receive Billing emails on a different address
• Upgrade/Downgrade
• Pay via Stripe using Bitcoins
• Invoices

08 White Label(11)

• Configure White Label Reports
• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• Accessing Your White Label Reports
• Fixed Header

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title
• Ticket View
• Viewing Your Tickets
• In-House Support
• Which Support Desk Is This?

10 Settings(21)

• Account Settings
• Inherit Password Protection
• Filter Monitors Based on Recent Changes
• Blacklist monitor change notification threshold
• Sub-Accounts Access Levels
• Set An Avatar

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?

12 F.A.Q.(40)

• How to do a Blacklist Check?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Why should I blacklist check & blacklist monitor my IPs?
• What is Uptime Monitoring?
• Where can I see my Package Limits?
• My blacklist monitors check-up time is too much apart. What to do?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• How to create a beautiful Uptime Status page
• Search and Labels
• Blacklist Check vs. Blacklist Monitor
• Enable automated data access for your Microsoft Outlook SNDS account
• The importance of ordering your monitors list

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• Understanding our APIs
• API – Edit Blacklist Monitor
• API – Add Blacklist Monitor
• v1 Get Server Agent ID (SID)
• API – Delete Blacklist Monitor
• Blacklist Check API

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Announcing the new Blacklist Monitor pricing structure
• v0.9.63 – Telegram Integration
• v0.9.51 – Changelog
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure