01 Getting Started(7)

• Live Detected Outages
• Live Queue Status
• Quick Whois Search
• Top Notifications
• Account Dashboard
• Free Accounts Inactivity

02 Contact Lists(40)

• PagerDuty Integration
• Google Chat Integration
• Phone call notifications
• Discord Integration
• Microsoft Teams Integration
• RocketChat Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Monitored Blacklists
• Enable Blacklist Monitor Plain Text Email Notifications
• Pagination & Monitors/Page
• Dedicated Queue
• Show Only Blacklisted
• How to delete entire IP block from Blacklist Monitoring

04 Uptime Monitor(73)

• Schedule Recurring Maintenance
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Pagination & Monitors/Page
• Advanced Metrics For Website Uptime Monitors
• How to change Contact List
• Add a Server Agent Monitor (Heartbeat Monitor)

05 Server Monitor(46)

• Ignore certain Network Interfaces for Server Monitoring Agent
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Resource Usage Privacy
• Server Monitor Agent Settings
• Why isn’t my network usage being collected?
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(15)

• Add an announcement to your Status Page
• How to remove Incident from Status Page
• Embed Status Page On WHMCS Network Status
• How to create a beautiful Uptime Status page
• Remove monitors from a Status Page
• Add monitors to a Status Page

07 Billing(24)

• Account Credit
• How to receive Billing emails on a different address
• Change Billing Cycle
• Add a new Payment Method
• The Basic Package
• Placing A New Order

08 White Label(11)

• Add A White Label Domain Name
• Accessing Your White Label Reports
• Default White Label Landing Page
• How to set up a White Label Domain or Subdomain
• White Label is not package exclusive
• Configure White Label Reports

09 Support(10)

• Opening A Ticket
• API Keys Access
• Disable Bulk Report Title
• Which Support Desk Is This?
• We Need Your Feedback
• In-House Support

10 Settings(21)

• Account Settings
• Enable/Disable multiple logins into your account
• Sub-Accounts
• Uptime Percentage Period (account-wide)
• Dark Mode
• Default Reports Per Page For Bulk Reports

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings

12 F.A.Q.(40)

• Why does my Uptime Monitor show as Offline, when it’s actually not?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How can I remove or edit the label of multiple monitors at once?
• How do I access my Blacklist Reports?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Can I have multiple HetrixTools accounts?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• Enable automated data access for your Microsoft Outlook SNDS account
• How to use Quick PING
• Search and Labels

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• Blacklist Check Credits (also known as API Checks)
• API Keys
• Understanding API Limits
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v2 Set Bulk Report Announcement

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• New Server Monitoring Agent Released [v1.05]
• v0.9.2 Beta
• v0.9.58 – Changelog
• Announcing the new Blacklist Monitor pricing structure
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports
• v0.9.29 Beta – Uptime Monitor Weekly/Monthly Reports

17 Common Errors(10)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)