01 Getting Started(7)

• Top Notifications
• Free Accounts Inactivity
• Quick Whois Search
• Live Queue Status
• Account Dashboard
• Live Detected Outages

02 Contact Lists(40)

• Low SMS Credit Warnings
• Twitter Direct Message Notifications
• Remove entry from Contact List
• Microsoft Teams Integration
• How do Contact Lists work?
• Google Chat Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Queue Priority
• Notice Report Changes
• Select multiple monitors at once with SHIFT+Click
• Export as Text
• What is the difference between API Calls and API Checks?
• Auto Refresh Timer

04 Uptime Monitor(73)

• Maximize Workspace
• Domain Expiration Date Appears Incorrect
• Schedule Recurring Maintenance
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Filter Uptime Monitors Based on Current Warning Status
• Edit Uptime Monitor

05 Server Monitor(46)

• Enable Server Monitor Agent Debugging
• What data does the Server Monitor Agent collect?
• Accessing Server Monitoring Data
• Set Resource Usage Warnings
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Debug Mode – Windows Agent

06 Status Pages (Bulk Reports)(15)

• Categories
• How to order Categories
• Embed Status Page On WHMCS Network Status
• How to remove Incident from Status Page
• How to create a beautiful Uptime Status page
• Create a Status Page using Group Actions

07 Billing(24)

• The Basic Package
• Upgrade/Downgrade
• Why am I being double charged? [PayPal]
• Add a new Payment Method
• Upgrade your plan
• Pay via Stripe using your debit or credit card

08 White Label(11)

• Default White Label Landing Page
• Partial/Full White Label
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report

09 Support(10)

• Ticket View
• Live Chat
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• We Need Your Feedback
• In-House Support

10 Settings(21)

• Set An Avatar
• Activity Log
• Enable Uptime Monitor Plain Text Email Notifications
• Show monitor labels in your Blacklist Reports
• Dark Mode
• Sub-Account – Switch Account

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Program Overview
• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings

12 F.A.Q.(40)

• Do you offer blacklist delisting assistance?
• How to remove a monitored Service from multiple servers?
• Why don’t you host your own Status Page?
• Can I have multiple HetrixTools accounts?
• Why is Uptime Monitoring so important? Why should I do it?
• How do I access my Uptime Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• How to use Quick PING
• Blacklist Check vs. Blacklist Monitor
• How to use the Cron Job Monitor
• The importance of ordering your monitors list
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v1 Get Server Agent ID (SID)
• Understanding API Limits
• v1 Server Stats
• v2 Set Bulk Report Announcement
• API Explorer
• Blacklist Check Credits (also known as API Checks)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• v0.9.28 Beta – Introducing Stripe Payments [Credit/Debit Card & Bitcoin]
• Affiliate Program changes starting with 1st of December 2016
• v0.9.30 Beta – Additional Setting Implemented
• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• Announcing the new Blacklist Monitor pricing structure

17 Common Errors(10)

• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found