01 Getting Started(7)

• Say NO To Pageloads
• Live Queue Status
• Top Notifications
• Account Dashboard
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(40)

• Telegram Integration – Channel Notifications
• SMS Notifications
• PushBullet Notifications
• How to group HetrixTools notifications using ilert
• Low SMS Credit Warnings
• Twitter Direct Message Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Delete Multiple Blacklist Monitors
• Sorting Blacklist Monitors
• Blacklist Monitor Report
• Daily/Weekly Blacklist Monitoring Reports
• How to delete entire IP block from Blacklist Monitoring
• Export as Text

04 Uptime Monitor(71)

• Select multiple monitors at once with SHIFT+Click
• Reset Uptime Monitor History
• Add a Cron Job Monitor (Heartbeat Monitor)
• Pagination & Monitors/Page
• Repeated Alerts
• Nameserver Monitoring

05 Server Monitor(44)

• What to do if the Server Monitoring Agent isn’t sending any data?
• Reinstall, Update, Remove The Server Monitor Agent
• Install the HetrixTools Server Monitor Agent
• CloudLinux Data Collection Issues
• Debug Mode – Windows Agent
• Accessing Server Monitoring Data

06 Status Pages (Bulk Reports)(14)

• Delete a Status Page
• Add Twitter Feed to Bulk Report
• Create a Status Page using Group Actions
• Add monitors to a Status Page
• Remove monitors from a Status Page
• Embed Status Page On WHMCS Network Status

07 Billing(24)

• How to receive Billing emails on a different address
• What Billing Software Is This?
• Partial/Full White Label
• Upgrade/Downgrade
• Turn on/off automatic payments
• Upgrade your plan

08 White Label(11)

• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Embed White Label Status Pages and Reports
• Default White Label Landing Page

09 Support(10)

• Live Chat
• API Keys Access
• We Need Your Feedback
• Disable Bulk Report Title
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View

10 Settings(21)

• Blacklist monitor change notification threshold
• Sub-Accounts
• Inherit Password Protection
• Filter Monitors Based on Recent Changes
• Uptime percentage calculation
• Sub-Account – Switch Account

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earnings Calculator
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• Pingdom Alternative
• How long until my Domain or IP address is delisted?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How many uptime monitoring locations should I select?
• Can I have multiple HetrixTools accounts?
• How do I access my Uptime Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• The importance of ordering your monitors list
• How to use Quick PING
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v1 Server Stats
• Using the API Relay
• Blacklist Check API
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Add Blacklist Monitor
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.4 Beta – Ignoring RBLs
• HetrixTools Documentation
• Windows Server Monitoring Agent v2
• v0.9.32 – Bulk Report Announcements
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports
• v0.9.61 – Autocomplete Search

17 Common Errors(8)

• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled