01 Getting Started(7)

• Free Accounts Inactivity
• Say NO To Pageloads
• Quick Whois Search
• Account Dashboard
• Live Detected Outages
• Top Notifications

02 Contact Lists(42)

• Phone call notifications
• Telegram Integration – Group Notifications – Send Message to Topic
• ilert Integration
• Slack Integration
• Webhook Authentication Token
• Missed ntfy notifications when using the public ntfy.sh server

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Initiate Manual Blacklist Check
• View further blacklisting details in your reports
• Filter Based On RBLs
• Add An IP Range
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• What is the difference between API Calls and API Checks?

04 Uptime Monitor(74)

• Group Actions
• Avoid Getting Our IPs Blocked
• Alert Only After X Minutes Of Downtime
• Uptime Monitoring IP Addresses
• Quick PING
• Select multiple monitors at once with SHIFT+Click

05 Server Monitor(48)

• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Debug Mode – Windows Agent
• Enable Server Monitor Agent Debugging
• What is Server Monitoring?
• Install the macOS Server Monitoring Agent
• Using the Server Monitoring Relay

06 Status Pages(15)

• Create a Status Page using Group Actions
• Delete a Status Page
• Create Status Page
• How to order Categories
• Embed Status Page On WHMCS Network Status
• Categories

07 Billing(25)

• Remove a saved Payment Method
• Account Credit
• Pay invoice via Stripe Checkout
• Paying an Invoice with Account Credit
• Pay via Stripe using Bitcoins
• What Billing Software Is This?

08 White Label(11)

• Default White Label Landing Page
• Fixed Header
• Configure DNS settings for your White Label Domain
• Partial/Full White Label
• Accessing Your White Label Reports
• Add A White Label Domain Name

09 Support(10)

• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View
• In-House Support
• Opening A Ticket
• Disable Bulk Report Title

10 Settings(21)

• Dark Mode
• Blacklist Monitor Color Indicators
• Activity Log
• Account Settings
• Sub-Accounts Access Levels
• Change Password

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• Withdraw Earnings

12 F.A.Q.(40)

• How to do a Blacklist Check?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Can you reset my Uptime Monitoring stats?
• How can I remove or edit the label of multiple monitors at once?
• How do I access my Uptime Reports?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(29)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(14)

• Use Private Notes to tag your Uptime Monitors
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Blacklist Check vs. Blacklist Monitor
• Markdown
• How to use the Cron Job Monitor
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding API Limits
• API – Edit Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v1 Get Server Agent ID (SID)
• API – Delete Uptime Monitor

16 MCP(19)

• 16.01 MCP - Use Cases(6)

• 16.02 MCP - More Examples(9)

• HetrixTools MCP – Claude Connection Guide
• HetrixTools MCP – Grok Connection Guide
• HetrixTools MCP – Connection Guide
• HetrixTools MCP – ChatGPT Connection Guide

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• Introducing the “Global Status” section in our Uptime Reports
• v0.9.57 – Changelog
• v0.9.11 Beta – API Access & API Explorer Released
• v0.9.59 – Changelog
• v0.8.7 Beta

18 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR