01 Getting Started(7)

• Live Queue Status
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity
• Account Dashboard
• Say NO To Pageloads

02 Contact Lists(40)

• Webhook Authentication Token
• Low SMS Credit Warnings
• Remove entry from Contact List
• Opsgenie Integration
• Twitter Direct Message Notifications
• Phone call notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Ignore A Blacklist
• Filter Monitors Based on Recent Changes
• Blacklist Monitors – Summary
• Difference between Microsoft SNDS Lists on HetrixTools
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Blacklist Monitor Report

04 Uptime Monitor(74)

• Location Fails Warning
• Add a Website Uptime Monitor
• Avoid PING False Positives
• SSL Monitoring
• Website Uptime Monitoring – Accepted HTTP Codes
• Show Monitored Target In Uptime Reports

05 Server Monitor(47)

• View Running Processes
• CPU Temperature Monitoring
• Server Monitoring Resource Usage Webhook Notifications
• Uninstall the HetrixTools Server Monitor Agent
• Software RAID Monitoring
• Server Monitor Color Indicators

06 Status Pages (Bulk Reports)(15)

• Add Twitter Feed to Bulk Report
• Create Status Page
• Delete a Status Page
• Categories
• Add an announcement to your Status Page
• How to create a beautiful Uptime Status page

07 Billing(24)

• Reactivating a Terminated Order
• Suspension/Termination
• Why am I being double charged? [PayPal]
• Cancel Order / Downgrade to the Free plan
• Placing A New Order
• The Basic Package

08 White Label(11)

• Default White Label Landing Page
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• Partial/Full White Label
• White Label is not package exclusive
• SSL Error Accessing White Label Report

09 Support(10)

• Live Chat
• Ticket View
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Which Support Desk Is This?

10 Settings(21)

• Blacklist Monitor Color Indicators
• Show monitor labels in your Blacklist Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Account Settings
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earnings Calculator
• Withdraw Earnings

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• My blacklist monitors check-up time is too much apart. What to do?
• How to buy SMS Credits?
• Why does my Uptime Monitor show as Offline, when it’s actually not?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Markdown
• Uptime Monitoring For Display
• How to track your uptime using HetrixTools
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Delete Uptime Monitor
• API Explorer
• API Uptime Monitor Maintenance Mode
• Understanding our APIs
• Using the API Relay

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.29 Beta – Uptime Monitor Weekly/Monthly Reports
• SMS Price Changes
• Changes in our Uptime Webhook Notifications
• v0.9.46 – Introducing Invaluement RBLs
• v0.9.32 – Bulk Report Announcements
• v0.9.65 – Changelog

17 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)