01 Getting Started(7)

• Top Notifications
• Live Queue Status
• Say NO To Pageloads
• Quick Whois Search
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• Create A Contact List
• Twitter Direct Message Notifications
• HipChat Integration
• Blacklist Monitoring Webhook Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• ntfy.sh Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Add Your First Blacklist Monitor
• Block View
• Dedicated Queue
• Add An IP Range
• Add An IP Block
• Delete Multiple Blacklist Monitors

04 Uptime Monitor(71)

• Import Uptime Monitors from .CSV
• Maximize Workspace
• Meet The Interface
• Filter Uptime Monitors
• Enable Uptime Monitor Plain Text Email Notifications
• Website Uptime Monitoring – Accepted HTTP Codes

05 Server Monitor(43)

• Software RAID Monitoring
• Uninstall the HetrixTools Server Monitor Agent
• Server Monitoring Agent – Install Templates
• What to do if the Server Monitoring Agent isn’t sending any data?
• View Running Processes
• Accessing Server Monitoring Data

06 Status Pages (Bulk Reports)(14)

• Embed Status Page On WHMCS Network Status
• Add Twitter Feed to Bulk Report
• Remove monitors from a Status Page
• How to order Categories
• How to create a beautiful Uptime Status page
• Categories

07 Billing(24)

• Add a new Payment Method
• Paying an Invoice with Account Credit
• Reactivating a Terminated Order
• Suspension/Termination
• Remove a saved Payment Method
• Generate Early Invoice

08 White Label(11)

• Partial/Full White Label
• Accessing Your White Label Reports
• Configure White Label Reports
• SSL Error Accessing White Label Report
• Default White Label Landing Page
• Fixed Header

09 Support(10)

• We Need Your Feedback
• Opening A Ticket
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Live Chat

10 Settings(21)

• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours
• Enable/Disable multiple logins into your account
• Uptime percentage calculation
• Sub-Accounts Access Levels
• Sub-Accounts

11 Affiliate Program(6)

• Affiliate Dashboard
• Withdraw Earnings
• Affiliate Program Overview
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• How do I access my Uptime Reports?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• My IP (or domain) is blacklisted, how do I delist it?
• How to buy SMS Credits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• Delisting your blacklisted IPs
• How to use the Cron Job Monitor
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• The importance of ordering your monitors list
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v1 Server Stats
• API v3
• API Uptime Monitor Maintenance Mode
• API – Add Blacklist Monitor
• Using the API Relay
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• HetrixTools Documentation
• Required activity increased from 30 days to 90 days + Basic package discontinued
• v0.9.49 – Server Monitoring
• v0.9.31 – Enhanced Maintenance Mode
• v0.9.56 – Changelog
• v0.9.7 Beta

17 Common Errors(8)

• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR