01 Getting Started(7)

• Live Queue Status
• Account Dashboard
• Top Notifications
• Free Accounts Inactivity
• Live Detected Outages
• Quick Whois Search

02 Contact Lists(40)

• Mattermost Integration
• Remove entry from Contact List
• Discord Integration
• Microsoft Teams Integration
• How to group HetrixTools notifications using ilert
• PagerDuty Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Range
• Search Cloud
• Add A Domain Name
• Add multiple entries at once
• View Blacklist Monitor Changes History
• Difference between Microsoft SNDS Lists on HetrixTools

04 Uptime Monitor(73)

• Domain Expiration Date Appears Incorrect
• Group Actions – Add/Replace/Remove Private Notes
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• Pinned Uptime Monitors
• Add a PING/Service Uptime Monitor
• Add a Server Agent Monitor (Heartbeat Monitor)

05 Server Monitor(46)

• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Ignore certain Network Interfaces for Server Monitoring Agent
• Run Server Monitor Agent As Root
• Server Monitor Agent Settings
• Resource Usage Privacy
• Reboot Required Warning

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Create Status Page
• Add monitors to a Status Page
• Remove monitors from a Status Page
• Add Twitter Feed to Bulk Report
• Add an announcement to your Status Page

07 Billing(24)

• Pay via Stripe using your debit or credit card
• Reactivating a Terminated Order
• Add extra monitors to your order
• How to receive Billing emails on a different address
• Suspension/Termination
• Your Orders/Services

08 White Label(11)

• Fixed Header
• Configure White Label Reports
• Embed White Label Status Pages and Reports
• Accessing Your White Label Reports
• Default White Label Landing Page
• White Label is not package exclusive

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title
• Viewing Your Tickets
• Which Support Desk Is This?
• Live Chat
• API Keys Access

10 Settings(21)

• Activity Log
• Sub-Accounts
• Enable/Disable multiple logins into your account
• Show monitor labels in your Blacklist Reports
• Default Reports Per Page For Bulk Reports
• Close Account

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator

12 F.A.Q.(40)

• How to buy SMS Credits?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How to do a Blacklist Check?
• Why should I blacklist check & blacklist monitor my IPs?
• Why is Uptime Monitoring so important? Why should I do it?
• How to edit White Label domain settings?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use the Cron Job Monitor
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• Adding your IPs to Microsoft Outlook SNDS
• How to fill in your Company Info
• Search and Labels

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v1 Server Stats
• v2 Set Bulk Report Announcement
• Using the API Relay
• v2 List Blacklist Monitors
• Understanding API Limits
• API Uptime Monitor Maintenance Mode

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• v0.9.35 – Domain Blacklist Check
• v0.9.58 – Changelog
• v0.9.25 Beta – dnsrbl.org RBL added
• v0.9.56 – Changelog
• v0.8.6 Beta

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Connected, but no SMTP banner received within Xs
• Error 28: Connection timed out after X milliseconds (Xms)