01 Getting Started(7)

• Live Detected Outages
• Say NO To Pageloads
• Live Queue Status
• Quick Whois Search
• Account Dashboard
• Top Notifications

02 Contact Lists(40)

• Phone call notifications
• Webhook Authentication Token
• Microsoft Teams Integration
• Pushover Notifications
• Remove entry from Contact List
• Do Not Disturb Schedule

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• View further blacklisting details in your reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Add An IP Range
• Maximize Workspace
• Autocomplete Search
• Blacklist Monitors Actions

04 Uptime Monitor(74)

• How is the uptime percentage calculated in your Uptime Reports
• Group Actions – Add/Replace/Remove Private Notes
• Private/Public Uptime Reports
• Advanced cron job monitoring
• Maximize Workspace
• Filter Uptime Monitors Based on Current Warning Status

05 Server Monitor(47)

• Outgoing PING
• CloudLinux Data Collection Issues
• Enable Server Monitor Agent Debugging
• Install the macOS Server Monitoring Agent
• Software RAID Monitoring
• Install the PHP version of the Server Monitoring Agent (on cPanel)

06 Status Pages (Bulk Reports)(15)

• Incident History
• How to order Categories
• Uptime Percentage Period (per status page)
• Create Status Page
• Add monitors to a Status Page
• Add an announcement to your Status Page

07 Billing(24)

• What Billing Software Is This?
• Account Credit
• Creating and Canceling Stripe Subscriptions
• Upgrade/Downgrade
• Upgrade your plan
• Suspension/Termination

08 White Label(11)

• Add A White Label Domain Name
• White Label is not package exclusive
• Configure White Label Reports
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain
• Partial/Full White Label

09 Support(10)

• Disable Bulk Report Title
• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View
• In-House Support
• API Keys Access

10 Settings(21)

• Sub-Accounts
• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours
• Default Reports Per Page For Bulk Reports
• Change Password
• Inherit Password Protection

11 Affiliate Program(6)

• Affiliate Dashboard
• What Affiliate Program Is This?
• Affiliate Program Overview
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Earnings Calculator

12 F.A.Q.(40)

• How do I access my Blacklist Reports?
• Why don’t you host your own Status Page?
• My blacklist check results differ from my blacklist monitoring results. Why?
• Do you offer Bulk Blacklist Check?
• My IP (or domain) is blacklisted, how do I delist it?
• Do you offer custom packages?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• How to set up Keyword Monitoring
• How to fill in your Company Info
• Adding your IPs to Microsoft Outlook SNDS
• How to use Quick PING
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Explorer
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API Keys
• Blacklist Check Credits (also known as API Checks)
• API – Edit Blacklist Monitor
• API – Delete Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• HetrixTools Documentation
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• [Caution] Possibly Fake RBLs: bl.nszones.com, sbl.nszones.com and dyn.nszones.com
• v0.9.15 Beta – bad.psky.me RBL added
• v0.9.65 – Changelog
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance

17 Common Errors(11)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol