01 Getting Started(7)

• Account Dashboard
• Quick Whois Search
• Live Queue Status
• Live Detected Outages
• Say NO To Pageloads
• Free Accounts Inactivity

02 Contact Lists(40)

• RocketChat Integration
• Webhook Authentication Token
• Default Contact List
• Do Not Disturb Schedule
• SMS Credits
• How to ping a User or Role in your Discord notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Dedicated Queue
• Difference between Microsoft SNDS Lists on HetrixTools
• Monitored Blacklists
• Add multiple entries at once
• Export as Text
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

04 Uptime Monitor(72)

• Search Cloud
• Location Fail Log
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Select multiple monitors at once with SHIFT+Click
• Add private notes to your Uptime Monitors
• Avoid Getting Our IPs Blocked

05 Server Monitor(46)

• Server Monitoring Resource Usage Webhook Notifications
• Debug Mode – Windows Agent
• Software RAID Monitoring
• Uninstall the HetrixTools Server Monitor Agent
• Service Monitoring
• View Running Processes

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• How to create a beautiful Uptime Status page
• Add monitors to a Status Page
• Delete a Status Page
• Embed Status Page On WHMCS Network Status
• Remove monitors from a Status Page

07 Billing(24)

• Partial/Full White Label
• Pay via Stripe using Bitcoins
• Cancel Order / Downgrade to the Free plan
• Pay via Stripe using your debit or credit card
• Upgrade your plan
• Reactivating a Terminated Order

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain
• Default White Label Landing Page
• Fixed Header
• Add A White Label Domain Name

09 Support(10)

• API Keys Access
• Viewing Your Tickets
• Disable Bulk Report Title
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Opening A Ticket

10 Settings(21)

• Default Reports Per Page For Bulk Reports
• Sub-Accounts
• Uptime Percentage Period (account-wide)
• Change Password
• Set An Avatar
• Timezone

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Withdraw Earnings

12 F.A.Q.(40)

• I just added Blacklist Monitors, why am I not receiving notifications?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How to buy SMS Credits?
• How many uptime monitoring locations should I select?
• How can I contact a blacklist’s owners?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Debugging the issues which caused your downtime
• Delisting your blacklisted IPs
• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS
• Hiring Freelancers For Delisting
• How to use Quick PING

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v1 Server Stats
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v1 Get Server Agent ID (SID)
• Blacklist Check Credits (also known as API Checks)
• v2 List Blacklist Monitors
• API – Edit Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• v0.9.68 – Changelog
• v0.9.49 – Server Monitoring
• v0.9.33 – Dynamic Delisting Links
• v0.9.11 Beta – API Access & API Explorer Released
• Relocating our Moscow monitoring location

17 Common Errors(8)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found
• Error 0: Name or service not known