01 Getting Started(7)

• Live Detected Outages
• Free Accounts Inactivity
• Account Dashboard
• Quick Whois Search
• Top Notifications
• Live Queue Status

02 Contact Lists(40)

• How to group HetrixTools notifications using ilert
• ilert Integration
• Phone call notifications
• Twitter Direct Message Notifications
• SMS Credits
• Do Not Disturb Schedule

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Add A Domain Name
• Delete Multiple Blacklist Monitors
• Blacklist Monitor Report
• Export as Text
• Group Actions
• Notice Report Changes

04 Uptime Monitor(71)

• Schedule Recurring Maintenance
• Add a Website Uptime Monitor
• Uptime Monitor Report
• Add a PING/Service Uptime Monitor
• Private/Public Uptime Reports
• Difference between Location Fail Log and Network Diagnostics

05 Server Monitor(43)

• Configure CPU Temperature Warnings
• ZFS Health Monitoring
• Ignore certain Network Interfaces for Server Monitoring Agent
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Filter Uptime Monitors Based on Current Warning Status
• Server Monitor Color Indicators

06 Status Pages (Bulk Reports)(14)

• Create a Status Page using Group Actions
• Incident History
• Remove monitors from a Status Page
• Add an announcement to your Status Page
• Protect your Status Page with a Password
• Embed Status Page On WHMCS Network Status

07 Billing(24)

• Remove a saved Payment Method
• Pay via Stripe using your debit or credit card
• Upgrade your plan
• How to receive Billing emails on a different address
• Suspension/Termination
• What Billing Software Is This?

08 White Label(11)

• Fixed Header
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report
• Add A White Label Domain Name
• Configure White Label Reports

09 Support(10)

• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• Which Support Desk Is This?
• In-House Support
• Viewing Your Tickets

10 Settings(21)

• Change Password
• Enable/Disable multiple logins into your account
• Blacklist monitor change notification threshold
• Timezone
• Blacklist Monitor Color Indicators
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Earnings Calculator
• Affiliate Dashboard
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Can I have multiple HetrixTools accounts?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Where can I see my Package Limits?
• What payment methods do you accept?
• Why don’t you host your own Status Page?
• Why should I blacklist check & blacklist monitor my IPs?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• Filter Based On RBL
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use the Cron Job Monitor
• How to track your uptime using HetrixTools
• Blacklist Check vs. Blacklist Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API Explorer
• Understanding API Limits
• API v3
• API – Delete Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Using the API Relay

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.66 – Location Fails Warning
• v0.9.1 Beta
• v0.9.4 Beta – Ignoring RBLs
• v0.9.77 – Server Agent Monitor
• v0.9.6 Beta – Uptime Monitoring
• v0.9.8r1 Beta

17 Common Errors(8)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR