01 Getting Started(7)

• Live Queue Status
• Free Accounts Inactivity
• Say NO To Pageloads
• Top Notifications
• Account Dashboard
• Quick Whois Search

02 Contact Lists(40)

• SMS Notifications
• PagerDuty Integration
• Remove entry from Contact List
• Telegram Integration – Channel Notifications
• Google Chat Integration
• Low SMS Credit Warnings

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Paid vs. Free – Blacklist Monitoring Email Reports
• Maximize Workspace
• Filter Based On RBLs
• How to delete entire IP block from Blacklist Monitoring
• Difference between Microsoft SNDS Lists on HetrixTools
• Filter Monitors Based on Recent Changes

04 Uptime Monitor(73)

• Uptime Monitoring IP Addresses
• Delete Uptime Monitor
• Add a SMTP Monitor
• Advanced cron job monitoring
• Categories
• Nameserver Monitoring

05 Server Monitor(46)

• Installing the Windows Server Monitoring Agent
• Where do I find the SID (Server Monitor ID)?
• Server Monitor Agent Requirements & Compatibility
• How to install S.M.A.R.T. (smartmontools) on your server
• Install the macOS Server Monitoring Agent
• Software RAID Monitoring

06 Status Pages (Bulk Reports)(15)

• Incident History
• Protect your Status Page with a Password
• Embed Status Page On WHMCS Network Status
• Remove monitors from a Status Page
• How to order Categories
• Uptime Percentage Period (per status page)

07 Billing(24)

• Account Credit
• Placing A New Order
• Invoices
• Generate Early Invoice
• Your Orders/Services
• What Billing Software Is This?

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Default White Label Landing Page
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• Fixed Header
• Accessing Your White Label Reports

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• In-House Support
• Which Support Desk Is This?
• Ticket View
• API Keys Access

10 Settings(21)

• Inherit Password Protection
• Stack blacklist monitor notifications for X hours
• Timezone
• Filter Monitors Based on Recent Changes
• Blacklist Monitor Color Indicators
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• Where can I see my Package Limits?
• How long until my Domain or IP address is delisted?
• Can you reset my Uptime Monitoring stats?
• How many uptime monitoring locations should I select?
• Can I have multiple HetrixTools accounts?
• Do you offer blacklist delisting assistance?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• Enable automated data access for your Microsoft Outlook SNDS account
• How to fill in your Company Info
• Debugging the issues which caused your downtime
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Add Blacklist Monitor
• Blacklist Check Credits (also known as API Checks)
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Understanding API Limits
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.31 – Enhanced Maintenance Mode
• v0.9.39 – WebHook Notifications
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• v0.9.20 Beta – Blacklist Monitor Color Indicators / Show Only Changes
• Schedule Recurring Maintenance
• UCEPROTECT-Level3

17 Common Errors(10)

• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: Name or service not known