01 Getting Started(7)

• Live Detected Outages
• Live Queue Status
• Say NO To Pageloads
• Quick Whois Search
• Account Dashboard
• Free Accounts Inactivity

02 Contact Lists(40)

• How to ping a User or Role in your Discord notifications
• How do Contact Lists work?
• Phone call notifications
• Pushover Notifications
• Slack Integration
• PushBullet Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Auto Refresh Timer
• Blacklist Monitor Report
• Search Cloud
• Add A Domain Name
• Initiate Manual Blacklist Check

04 Uptime Monitor(74)

• Repeated Alerts
• Add a PING/Service Uptime Monitor
• Schedule Maintenance
• Auto Refresh Timer
• Delete Uptime Monitor
• Add a Cron Job Monitor (Heartbeat Monitor)

05 Server Monitor(47)

• Uninstall the HetrixTools Server Monitor Agent
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Server Monitoring Agent – Install Templates
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Service Monitoring
• Run Server Monitor Agent As Root

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• Incident History
• Add Twitter Feed to Bulk Report
• Add monitors to a Status Page
• Create a Status Page using Group Actions
• Add an announcement to your Status Page

07 Billing(24)

• Suspension/Termination
• The Basic Package
• Change Billing Cycle
• How to receive Billing emails on a different address
• What Billing Software Is This?
• Partial/Full White Label

08 White Label(11)

• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Fixed Header
• SSL Error Accessing White Label Report
• Configure White Label Reports
• Default White Label Landing Page

09 Support(10)

• API Keys Access
• Ticket View
• Disable Bulk Report Title
• We Need Your Feedback
• Live Chat
• Which Support Desk Is This?

10 Settings(21)

• Dark Mode
• Show monitor labels in your Blacklist Reports
• Blacklist monitor change notification threshold
• Enable Uptime Monitor Plain Text Email Notifications
• Enable/Disable multiple logins into your account
• Filter Monitors Based on Recent Changes

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Dashboard
• Withdraw Earnings
• Earnings Calculator
• Affiliate Program Overview

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How do I access my Blacklist Reports?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• What to do after following the Delist links?
• Where can I see my Package Limits?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to set up Keyword Monitoring
• How to fill in your Company Info
• Filter Based On RBL
• Blacklist Check vs. Blacklist Monitor
• Enable automated data access for your Microsoft Outlook SNDS account
• The importance of ordering your monitors list

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API Explorer
• API – Delete Uptime Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding API Limits
• API – Edit Blacklist Monitor
• Blacklist Check API

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.6 Beta
• v0.9.71 – New front-end design
• v0.9.63 – Telegram Integration
• SMS Credits Price Reduction
• v0.9.34 – SMTP Monitoring
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring

17 Common Errors(11)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused