01 Getting Started(7)

• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Say NO To Pageloads
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(40)

• Low SMS Credit Warnings
• Blacklist Monitoring Webhook Notifications
• Do Not Disturb Schedule
• SMS Notification Examples
• Opsgenie Integration
• How do Contact Lists work?

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Autocomplete Search
• Add Your First Blacklist Monitor
• How to change Contact List
• What is the difference between API Calls and API Checks?
• Blacklist Monitor Report
• Change Blacklist Monitor Label

04 Uptime Monitor(72)

• Add a Cron Job Monitor (Heartbeat Monitor)
• Downtime Notes
• How to edit Uptime Monitor’s advanced settings
• SSL Monitoring
• Uptime Monitoring Webhook Notifications
• Sorting Uptime Monitors

05 Server Monitor(46)

• Using the Server Monitoring Relay
• Misconfigured Network Interface Name (PHP Agent)
• Resource Usage Privacy
• Debug Mode – Linux Agent
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Enable Server Monitor Agent Debugging

06 Status Pages (Bulk Reports)(14)

• Add an announcement to your Status Page
• Create Status Page
• Add monitors to a Status Page
• Delete a Status Page
• Create a Status Page using Group Actions
• Categories

07 Billing(24)

• Change Billing Cycle
• Pay via Stripe using your debit or credit card
• Paying an Invoice with Account Credit
• Creating and Canceling Stripe Subscriptions
• Why am I being double charged? [PayPal]
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Configure White Label Reports
• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• Fixed Header
• White Label is not package exclusive
• SSL Error Accessing White Label Report

09 Support(10)

• In-House Support
• Opening A Ticket
• Viewing Your Tickets
• Which Support Desk Is This?
• API Keys Access
• Ticket View

10 Settings(21)

• Uptime percentage calculation
• Inherit Password Protection
• Show monitor labels in your Blacklist Reports
• Blacklist monitor change notification threshold
• Default Reports Per Page For Bulk Reports
• Sub-Account – Switch Account

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview

12 F.A.Q.(40)

• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Do you offer free trials?
• Can I have multiple HetrixTools accounts?
• How do I access my Blacklist Reports?
• Why don’t you host your own Status Page?
• My blacklist check results differ from my blacklist monitoring results. Why?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to set up Keyword Monitoring
• Adding your IPs to Microsoft Outlook SNDS
• Delisting your blacklisted IPs

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Delete Uptime Monitor
• v1 Get Server Agent ID (SID)
• v1 Server Stats
• Blacklist Check API
• API – Add Blacklist Monitor
• API v3

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Changes in our Uptime Webhook Notifications
• v0.9.61 – Autocomplete Search
• v0.9.47 – Changelog
• v0.9.48 – Changelog
• Windows Server Monitoring Agent v2
• v0.8.6 Beta

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol