01 Getting Started(7)

• Quick Whois Search
• Account Dashboard
• Live Detected Outages
• Top Notifications
• Say NO To Pageloads
• Free Accounts Inactivity

02 Contact Lists(40)

• SMS Credits
• Create A Contact List
• Low SMS Credit Warnings
• Twitter Direct Message Notifications
• Remove entry from Contact List
• Microsoft Teams Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Search Blacklist Monitors
• Enable Blacklist Monitor Plain Text Email Notifications
• View Blacklist Monitor Changes History
• Add A Domain Name
• Queue Priority
• How to change Contact List

04 Uptime Monitor(73)

• Website Uptime Monitoring – Accepted HTTP Codes
• Difference between Location Fail Log and Network Diagnostics
• Downtime Notes
• How to whitelist our Uptime Monitoring Nodes in CSF
• Domain Expiration Date Appears Incorrect
• Filter Uptime Monitors Based on Current Warning Status

05 Server Monitor(46)

• Outgoing PING
• Server Monitoring Resource Usage Webhook Notifications
• Misconfigured Network Interface Name
• Reinstall, Update, Remove The Server Monitor Agent
• Install the macOS Server Monitoring Agent
• View Running Processes

06 Status Pages (Bulk Reports)(15)

• How to order Categories
• Incident History
• Categories
• Delete a Status Page
• How to remove Incident from Status Page
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Partial/Full White Label
• Pay via Stripe using your debit or credit card
• Your Orders/Services
• Reactivating a Terminated Order
• Add a new Payment Method
• What Billing Software Is This?

08 White Label(11)

• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain
• Configure White Label Reports
• Fixed Header

09 Support(10)

• Which Support Desk Is This?
• Opening A Ticket
• Ticket View
• In-House Support
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Activity Log
• Uptime Percentage Period (account-wide)
• Set An Avatar
• Sub-Account – Switch Account
• Inherit Password Protection
• Default Reports Per Page For Bulk Reports

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview
• Earnings Calculator

12 F.A.Q.(40)

• How to buy SMS Credits?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How are your Uptime Monitoring statistics calculated?
• Can I have multiple HetrixTools accounts?
• My IP (or domain) is blacklisted, how do I delist it?
• Why don’t you host your own Status Page?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to set up Keyword Monitoring
• Debugging the issues which caused your downtime
• Markdown
• How to use Quick PING
• Adding your IPs to Microsoft Outlook SNDS
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API v3
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Server Stats
• Blacklist Check Credits (also known as API Checks)
• API – Delete Blacklist Monitor
• v1 Get Server Agent ID (SID)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• v0.9.49 – Server Monitoring
• v0.9.63 – Telegram Integration
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• HetrixTools Documentation
• v0.9.17 Beta – PushBullet / PushOver / Slack Integration

17 Common Errors(10)

• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR