01 Getting Started(7)

• Live Queue Status
• Say NO To Pageloads
• Free Accounts Inactivity
• Quick Whois Search
• Top Notifications
• Account Dashboard

02 Contact Lists(42)

• HipChat Integration
• How to group HetrixTools notifications using ilert
• ilert Integration
• SMS Credits
• Twitter Direct Message Notifications
• Default Contact List

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Pagination & Monitors/Page
• Change Blacklist Monitor Label
• Blacklist Monitors – Summary
• Initiate Manual Blacklist Check
• Add An IP Range
• Blacklist Monitors Actions

04 Uptime Monitor(74)

• OneClick Maintenance Mode
• Advanced cron job monitoring
• Domain Expiration Monitoring
• Repeated Alerts
• Add a PING/Service Uptime Monitor
• Pinned Uptime Monitors

05 Server Monitor(47)

• Resource Usage Privacy
• Installing the Windows Server Monitoring Agent
• Enable Server Monitor Agent Debugging
• Transfer Server Agent from one Uptime Monitor to another Uptime Monitor [within your own account]
• Multiple Disks Support
• Server Monitoring Agent – Install Templates

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Incident History
• Categories
• Create a Status Page using Group Actions
• Delete a Status Page
• Add an announcement to your Status Page

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Change Billing Cycle
• Partial/Full White Label
• What Billing Software Is This?
• Upgrade/Downgrade
• Invoices

08 White Label(11)

• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• White Label is not package exclusive
• Partial/Full White Label
• Accessing Your White Label Reports

09 Support(10)

• Opening A Ticket
• In-House Support
• Disable Bulk Report Title
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• API Key Scope

10 Settings(21)

• Blacklist monitor change notification threshold
• Sub-Accounts
• Inherit Password Protection
• Sub-Accounts Access Levels
• Enable Blacklist Monitor Plain Text Email Notifications
• Dark Mode

11 Affiliate Program(6)

• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Program Overview
• Withdraw Earnings

12 F.A.Q.(40)

• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How to edit White Label domain settings?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Does your Uptime Monitor check from all of the locations simultaneously?
• Do you offer Bulk Blacklist Check?
• How do blacklist notifications work? When do I get notified?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• Adding your IPs to Microsoft Outlook SNDS
• How to fill in your Company Info
• How to use the Cron Job Monitor
• Search and Labels
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Blacklist Monitor
• v3 API
• API – Edit Blacklist Monitor
• v2 List Blacklist Monitors
• Blacklist Check API

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.1 Beta
• v0.9.9 Beta – Bulk Reports
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• v0.9.42 – Domain Blacklist Monitoring
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.7 Beta

17 Common Errors(11)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• HTTP Code [403] Error 0: (Xms)
• Connected, but no SMTP banner received within Xs
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found