01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Say NO To Pageloads
• Free Accounts Inactivity
• Live Detected Outages
• Top Notifications

02 Contact Lists(40)

• Twitter Direct Message Notifications
• SMS Notification Examples
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• Do Not Disturb Schedule
• Low SMS Credit Warnings
• Telegram Integration – Direct Message Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Queue Priority
• Sorting Blacklist Monitors
• How to change Contact List
• Block View
• Monitored Blacklists
• Bookmarks

04 Uptime Monitor(71)

• How to order Categories
• How do we perform Uptime Monitoring network changes
• Schedule Maintenance
• Nameserver Monitoring
• Downtime Notes
• How to enable SSL Verification for your Uptime Monitor

05 Server Monitor(43)

• Server Monitor Agent Settings
• Debug Mode – Windows Agent
• Server Monitoring Resource Usage Webhook Notifications
• CloudLinux Data Collection Issues
• CPU Temperature Monitoring
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot

06 Status Pages (Bulk Reports)(14)

• Create a Status Page using Group Actions
• How to create a beautiful Uptime Status page
• Protect your Status Page with a Password
• Embed Status Page On WHMCS Network Status
• Categories
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Change Billing Cycle
• How to receive Billing emails on a different address
• Add extra monitors to your order
• Paying an Invoice with Account Credit
• Add a new Payment Method
• Placing A New Order

08 White Label(11)

• Configure White Label Reports
• Fixed Header
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report

09 Support(10)

• We Need Your Feedback
• Opening A Ticket
• Live Chat
• Viewing Your Tickets
• In-House Support
• Disable Bulk Report Title

10 Settings(21)

• Show monitor labels in your Blacklist Reports
• Activity Log
• Timezone
• Default Reports Per Page For Bulk Reports
• Filter Monitors Based on Recent Changes
• Close Account

11 Affiliate Program(6)

• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Do you offer custom packages?
• My blacklist check results differ from my blacklist monitoring results. Why?
• Can I have multiple HetrixTools accounts?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Can you reset my Uptime Monitoring stats?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• Markdown
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to track your uptime using HetrixTools
• How to set up Keyword Monitoring
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Uptime Monitor
• API Keys
• API – Delete Blacklist Monitor
• v1 Server Stats
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• UCEPROTECT-Level3
• v0.9.70 – Changelog
• v0.8.5 Beta
• v0.9.11 Beta – API Access & API Explorer Released
• v0.9.35 – Domain Blacklist Check
• v0.9.71 – New front-end design

17 Common Errors(8)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• Error 0: Name or service not known