01 Getting Started(7)

• Account Dashboard
• Top Notifications
• Quick Whois Search
• Free Accounts Inactivity
• Say NO To Pageloads
• Live Detected Outages

02 Contact Lists(40)

• Phone call notifications
• Do Not Disturb Schedule
• Uptime Monitoring Webhook Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• ilert Integration
• PagerDuty Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Enable Blacklist Monitor Plain Text Email Notifications
• Search Cloud
• Autocomplete Search
• Maximize Workspace
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Pagination & Monitors/Page

04 Uptime Monitor(73)

• How do we perform Uptime Monitoring network changes
• Group Actions – Add/Replace/Remove Private Notes
• Location Fails Warning
• Uptime Monitoring – WebSnapshots
• Add extra monitors to your order
• Add a SMTP Monitor

05 Server Monitor(46)

• Install the macOS Server Monitoring Agent
• What is Server Monitoring?
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• Configure CPU Temperature Warnings
• Accessing Server Monitoring Data
• Using the Server Monitoring Relay

06 Status Pages (Bulk Reports)(15)

• Add monitors to a Status Page
• Uptime Percentage Period (per status page)
• How to order Categories
• How to remove Incident from Status Page
• Embed Status Page On WHMCS Network Status
• Incident History

07 Billing(24)

• Remove a saved Payment Method
• Placing A New Order
• Add a new Payment Method
• Reactivating a Terminated Order
• Why am I being double charged? [PayPal]
• The Basic Package

08 White Label(11)

• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• White Label is not package exclusive
• Partial/Full White Label
• Configure White Label Reports

09 Support(10)

• Viewing Your Tickets
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• Disable Bulk Report Title
• Live Chat

10 Settings(21)

• Sub-Accounts
• Inherit Password Protection
• Change Password
• Enable/Disable multiple logins into your account
• Blacklist monitor change notification threshold
• Account Settings

11 Affiliate Program(6)

• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Withdraw Earnings

12 F.A.Q.(40)

• Do you offer free trials?
• Does your Uptime Monitor check from all of the locations simultaneously?
• How long until my Domain or IP address is delisted?
• How to edit White Label domain settings?
• Why is Uptime Monitoring so important? Why should I do it?
• How can I remove or edit the label of multiple monitors at once?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Debugging the issues which caused your downtime
• How to create a beautiful Uptime Status page
• Blacklist Check vs. Blacklist Monitor
• Filter Based On RBL
• How to set up Keyword Monitoring
• Uptime Monitoring For Display

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API v3
• v1 Get Server Agent ID (SID)
• API Uptime Monitor Maintenance Mode
• v2 Set Bulk Report Announcement
• API – Add Blacklist Monitor
• API Keys

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.59 – Changelog
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• v0.8.3 Beta
• Schedule Recurring Maintenance
• v0.9.72 – Software RAID Monitor & Drive Health Monitor
• v0.9.64 – The Basic Package

17 Common Errors(11)

• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol