01 Getting Started(7)

• Account Dashboard
• Say NO To Pageloads
• Live Queue Status
• Live Detected Outages
• Free Accounts Inactivity
• Top Notifications

02 Contact Lists(40)

• How to ping a User or Role in your Discord notifications
• Google Chat Integration
• SMS Notifications
• Telegram Integration – Channel Notifications
• Pushover Notifications
• Mattermost Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Difference between Microsoft SNDS Lists on HetrixTools
• Enable Blacklist Monitor Plain Text Email Notifications
• Add An IP Block
• Add multiple entries at once
• Blacklist Monitor Color Indicators
• View further blacklisting details in your reports

04 Uptime Monitor(73)

• Repeated Alerts
• Add extra monitors to your order
• Avoid Getting Our IPs Blocked
• Search Uptime Monitors
• Uptime Monitors Actions
• Uptime Monitoring IP Addresses

05 Server Monitor(46)

• Server Monitor Agent Requirements & Compatibility
• Server Agent – Custom Variables
• HDD/SSD/NVMe Drive Health Monitor
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• Debug Mode – Windows Agent
• Enable Server Monitor Agent Debugging

06 Status Pages (Bulk Reports)(15)

• Add an announcement to your Status Page
• Delete a Status Page
• Protect your Status Page with a Password
• Remove monitors from a Status Page
• How to create a beautiful Uptime Status page
• Categories

07 Billing(24)

• Generate Early Invoice
• Upgrade/Downgrade
• Suspension/Termination
• Remove a saved Payment Method
• Creating and Canceling Stripe Subscriptions
• Add a new Payment Method

08 White Label(11)

• Partial/Full White Label
• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain
• Accessing Your White Label Reports
• Configure White Label Reports
• Default White Label Landing Page

09 Support(10)

• Which Support Desk Is This?
• API Keys Access
• Opening A Ticket
• Viewing Your Tickets
• In-House Support
• We Need Your Feedback

10 Settings(21)

• Blacklist monitor change notification threshold
• Sub-Accounts
• Change Password
• Sub-Accounts Access Levels
• Filter Monitors Based on Recent Changes
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Earnings Calculator
• Affiliate Program Overview
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings

12 F.A.Q.(40)

• Why is Uptime Monitoring so important? Why should I do it?
• I just added Blacklist Monitors, why am I not receiving notifications?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• What to do after following the Delist links?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use Quick PING
• How to use the Cron Job Monitor
• Debugging the issues which caused your downtime
• How to set up Keyword Monitoring
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Delete Uptime Monitor
• API – Add Blacklist Monitor
• API Explorer
• Blacklist Check API
• API v3
• Using the API Relay

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Abusix blacklists added to HetrixTools
• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration
• v0.9.50 – Changelog
• v0.9.66 – Location Fails Warning
• v0.9.43 – Add/Edit/Remove Blacklist Monitors via API
• v0.9.71 – New front-end design

17 Common Errors(10)

• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR