01 Getting Started(7)

• Quick Whois Search
• Live Queue Status
• Account Dashboard
• Say NO To Pageloads
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• Do Not Disturb Schedule
• Low SMS Credit Warnings
• SIGNL4 Integration
• Microsoft Teams Integration
• SMS Notifications
• PagerDuty Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• What is the difference between API Calls and API Checks?
• Export as Text
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Add multiple entries at once
• Delete Multiple Blacklist Monitors
• Queue Priority

04 Uptime Monitor(72)

• Add a Cron Job Monitor (Heartbeat Monitor)
• Avoid PING False Positives
• Advanced cron job monitoring
• Group Actions
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• Maintenance Mode

05 Server Monitor(46)

• CloudLinux Data Collection Issues
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Misconfigured Network Interface Name
• View Running Processes
• Uninstall the HetrixTools Server Monitor Agent
• What is Server Monitoring?

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Add Twitter Feed to Bulk Report
• Incident History
• Categories
• Create a Status Page using Group Actions
• How to order Categories

07 Billing(24)

• Partial/Full White Label
• What Billing Software Is This?
• Reactivating a Terminated Order
• Add a new Payment Method
• Cancel Order / Downgrade to the Free plan
• Pay via Stripe using Bitcoins

08 White Label(11)

• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Configure White Label Reports
• Fixed Header

09 Support(10)

• API Keys Access
• Viewing Your Tickets
• Ticket View
• In-House Support
• Opening A Ticket
• Which Support Desk Is This?

10 Settings(21)

• Sub-Account – Switch Account
• Blacklist monitor change notification threshold
• Filter Monitors Based on Recent Changes
• Uptime Percentage Period (account-wide)
• Blacklist Monitor Color Indicators
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• Withdraw Earnings
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• Can you reset my Uptime Monitoring stats?
• Do you offer free trials?
• mxtoolbox alternative?
• How do I access my Blacklist Reports?
• Why should I blacklist check & blacklist monitor my IPs?
• Do you offer blacklist delisting assistance?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Enable automated data access for your Microsoft Outlook SNDS account
• How to use the Cron Job Monitor
• Debugging the issues which caused your downtime
• Delisting your blacklisted IPs

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Edit Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Understanding API Limits
• API – Delete Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.61 – Autocomplete Search
• v0.9.37 – Downtime Diagnostics
• v0.9.28 Beta – Introducing Stripe Payments [Credit/Debit Card & Bitcoin]
• Abusix blacklists added to HetrixTools
• [Caution] Possibly Fake RBLs: bl.nszones.com, sbl.nszones.com and dyn.nszones.com
• v0.9.64 – The Basic Package

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: keyword not found
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)