01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity
• Top Notifications

02 Contact Lists(40)

• How to ping a User or Role in your Discord notifications
• Mattermost Integration
• Create A Contact List
• How do Contact Lists work?
• How to group HetrixTools notifications using ilert
• How to enable Telegram Topics

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Blacklist Monitor Report
• Select multiple monitors at once with SHIFT+Click
• Difference between Microsoft SNDS Lists on HetrixTools
• How to delete entire IP block from Blacklist Monitoring
• Auto Refresh Timer
• Paid vs. Free – Blacklist Monitoring Email Reports

04 Uptime Monitor(74)

• Quick PING
• Location Fails Warning
• Meet The Interface
• Uptime Monitoring IP Addresses
• Advanced cron job monitoring
• Domain Expiration Date Appears Incorrect

05 Server Monitor(47)

• What is Server Monitoring?
• Installing the Windows Server Monitoring Agent
• Service Monitoring
• CPU Temperature Monitoring
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• View Running Processes

06 Status Pages (Bulk Reports)(15)

• How to order Categories
• Create a Status Page using Group Actions
• Uptime Percentage Period (per status page)
• Delete a Status Page
• How to remove Incident from Status Page
• Incident History

07 Billing(24)

• Why am I being double charged? [PayPal]
• Add a new Payment Method
• Cancel Order / Downgrade to the Free plan
• Pay via Stripe using your debit or credit card
• Remove a saved Payment Method
• Creating and Canceling Stripe Subscriptions

08 White Label(11)

• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report
• Fixed Header
• Partial/Full White Label
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name

09 Support(10)

• Viewing Your Tickets
• Opening A Ticket
• In-House Support
• Live Chat
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Ticket View

10 Settings(21)

• Inherit Password Protection
• Blacklist Monitor Color Indicators
• Account Settings
• Sub-Accounts Access Levels
• Close Account
• Sub-Accounts

11 Affiliate Program(6)

• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• What to do after following the Delist links?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Why should I blacklist check & blacklist monitor my IPs?
• Do you offer Bulk Blacklist Check?
• Does your Uptime Monitor check from all of the locations simultaneously?
• What payment methods do you accept?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• Uptime Monitoring For Display
• Markdown
• Adding your IPs to Microsoft Outlook SNDS
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Edit Blacklist Monitor
• Blacklist Check Credits (also known as API Checks)
• v2 List Blacklist Monitors
• v1 Server Stats
• Blacklist Check API
• API v3

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Introducing the “Global Status” section in our Uptime Reports
• v0.9.5 Beta – White Label Reports
• v0.9.71 – New front-end design
• v0.9.50 – Changelog
• v0.8.2 Beta
• v0.9.48 – Changelog

17 Common Errors(11)

• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Connected, but no SMTP banner received within Xs