01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Account Dashboard
• Say NO To Pageloads
• Live Detected Outages
• Free Accounts Inactivity

02 Contact Lists(39)

• Slack Integration
• PagerDuty Integration
• How to group HetrixTools notifications using ilert
• Telegram Integration – Group Notifications
• How to enable Telegram Topics
• Phone call notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Notice Report Changes
• Add A Domain Name
• Search Cloud
• Add extra monitors to your order
• Queue Priority
• Difference between Microsoft SNDS Lists on HetrixTools

04 Uptime Monitor(71)

• Add a PING/Service Uptime Monitor
• Add private notes to your Uptime Monitors
• Cachebuster
• How to edit Uptime Monitor’s advanced settings
• Website Uptime Monitoring – Accepted HTTP Codes
• Add a SMTP Monitor

05 Server Monitor(43)

• Multiple Disks Support
• Debug Mode – Linux Agent
• Where do I find the SID (Server Monitor ID)?
• Server Monitor Agent Requirements & Compatibility
• Filter Uptime Monitors Based on Current Warning Status
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once

06 Status Pages (Bulk Reports)(14)

• How to create a beautiful Uptime Status page
• Categories
• Create Status Page
• Protect your Status Page with a Password
• Incident History
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Upgrade your plan
• Creating and Canceling Stripe Subscriptions
• Why am I being double charged? [PayPal]
• Partial/Full White Label
• Cancel Order / Downgrade to the Free plan
• Reactivating a Terminated Order

08 White Label(11)

• Fixed Header
• Configure White Label Reports
• White Label is not package exclusive
• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name

09 Support(10)

• Ticket View
• API Keys Access
• Viewing Your Tickets
• In-House Support
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Sub-Account – Switch Account
• Enable/Disable multiple logins into your account
• Set An Avatar
• Close Account
• Stack blacklist monitor notifications for X hours
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Affiliate Program Overview
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• I just added Blacklist Monitors, why am I not receiving notifications?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How do I access my Uptime Reports?
• How do I access my Blacklist Reports?
• My blacklist check results differ from my blacklist monitoring results. Why?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• How to fill in your Company Info
• Search and Labels
• How to track your uptime using HetrixTools
• How to create a beautiful Uptime Status page
• Filter Based On RBL

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Get Server Agent ID (SID)
• API – Add Blacklist Monitor
• API Keys
• v2 Set Bulk Report Announcement
• API Explorer

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.1 Beta
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• v0.9.59 – Changelog
• Changes in our Uptime Webhook Notifications
• v0.9.17 Beta – PushBullet / PushOver / Slack Integration
• v0.9.48 – Changelog

17 Common Errors(8)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled