01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Live Detected Outages
• Free Accounts Inactivity
• Quick Whois Search
• Top Notifications

02 Contact Lists(42)

• Splunk/VictorOps Integration
• Blacklist Monitoring Webhook Notifications
• Uptime Monitoring Webhook Notifications
• How to group HetrixTools notifications using ilert
• SMS Notification Examples
• Telegram Integration – Direct Message Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Add Your First Blacklist Monitor
• Search Blacklist Monitors
• Block View
• Select multiple monitors at once with SHIFT+Click
• Blacklist Monitor Color Indicators

04 Uptime Monitor(74)

• Uptime Monitor Report
• Autocomplete Search
• Group Actions – Add/Replace/Remove Private Notes
• Avoid PING False Positives
• Copy Settings
• SSL Certificate Expiration Date Monitoring

05 Server Monitor(47)

• What to do if the Server Monitoring Agent isn’t sending any data?
• Reinstall, Update, Remove The Server Monitor Agent
• View Running Processes
• Server Monitor Color Indicators
• Set Resource Usage Warnings
• Resource Usage Privacy

06 Status Pages (Bulk Reports)(15)

• Uptime Percentage Period (per status page)
• Categories
• Embed Status Page On WHMCS Network Status
• How to order Categories
• Delete a Status Page
• Add monitors to a Status Page

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Placing A New Order
• Account Credit
• Your Orders/Services
• Paying an Invoice with Account Credit
• Generate Early Invoice

08 White Label(11)

• Configure White Label Reports
• Embed White Label Status Pages and Reports
• Accessing Your White Label Reports
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• Default White Label Landing Page

09 Support(10)

• Ticket View
• In-House Support
• Viewing Your Tickets
• Opening A Ticket
• API Keys Access
• Which Support Desk Is This?

10 Settings(21)

• Dark Mode
• Activity Log
• Change Password
• Close Account
• Show monitor labels in your Blacklist Reports
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview

12 F.A.Q.(40)

• How many uptime monitoring locations should I select?
• My blacklist monitors check-up time is too much apart. What to do?
• Do you offer blacklist delisting assistance?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• mxtoolbox alternative?
• Why should I blacklist check & blacklist monitor my IPs?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• Delisting your blacklisted IPs
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to create a beautiful Uptime Status page
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API Keys
• Understanding our APIs
• Using the API Relay
• API v3
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Edit Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Windows Server Monitoring Agent v2
• v0.9.22 Beta – Repeated Alerts
• v0.9.32 – Bulk Report Announcements
• v0.9.46 – Introducing Invaluement RBLs
• v0.9.57 – Changelog
• v0.9.36 – Timezone

17 Common Errors(11)

• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Connected, but no SMTP banner received within Xs
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found