01 Getting Started(7)

• Top Notifications
• Free Accounts Inactivity
• Live Detected Outages
• Account Dashboard
• Live Queue Status
• Say NO To Pageloads

02 Contact Lists(40)

• Remove entry from Contact List
• Discord Integration
• Webhook Authentication Token
• How do Contact Lists work?
• Mattermost Integration
• Telegram Integration – Direct Message Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• View Blacklist Monitor Changes History
• Monitored Blacklists
• Add extra monitors to your order
• Paid vs. Free – Blacklist Monitoring Email Reports
• Bookmarks
• Block View

04 Uptime Monitor(74)

• Advanced Metrics For Website Uptime Monitors
• Delete Uptime Monitor
• Here’s how Maintenance Mode affects your Uptime Reports
• Import Uptime Monitors from .CSV
• Pinned Uptime Monitors
• How to edit Uptime Monitor’s advanced settings

05 Server Monitor(47)

• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• What to do if the Server Monitoring Agent isn’t sending any data?
• View Running Processes
• How to install S.M.A.R.T. (smartmontools) on your server
• Ignore certain Network Interfaces for Server Monitoring Agent
• Misconfigured Network Interface Name

06 Status Pages (Bulk Reports)(15)

• How to create a beautiful Uptime Status page
• Incident History
• Categories
• Uptime Percentage Period (per status page)
• Add an announcement to your Status Page
• Delete a Status Page

07 Billing(24)

• Partial/Full White Label
• Generate Early Invoice
• What Billing Software Is This?
• Suspension/Termination
• Cancel Order / Downgrade to the Free plan
• Invoices

08 White Label(11)

• SSL Error Accessing White Label Report
• Configure White Label Reports
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Configure DNS settings for your White Label Domain
• Accessing Your White Label Reports

09 Support(10)

• Which Support Desk Is This?
• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• Opening A Ticket
• Live Chat

10 Settings(21)

• Enable/Disable multiple logins into your account
• Default Reports Per Page For Bulk Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Activity Log
• Blacklist Monitor Color Indicators
• Show monitor labels in your Blacklist Reports

11 Affiliate Program(6)

• Earnings Calculator
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Program Overview
• Withdraw Earnings

12 F.A.Q.(40)

• Do you offer free trials?
• My IP (or domain) is blacklisted, how do I delist it?
• Can I have multiple HetrixTools accounts?
• How to edit White Label domain settings?
• How can I contact a blacklist’s owners?
• How long until my Domain or IP address is delisted?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• How to use Quick PING
• How to create a beautiful Uptime Status page
• Markdown
• Search and Labels
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 Set Bulk Report Announcement
• API v3
• v2 List Blacklist Monitors
• Understanding our APIs
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v1 Get Server Agent ID (SID)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• ‘Featured Clients’ on our website
• Required activity increased from 30 days to 90 days + Basic package discontinued
• UCEPROTECT-Level3
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• v0.9.62 – Changelog

17 Common Errors(11)

• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 35: error:0A00018A:SSL routines::dh key too small