01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Account Dashboard
• Free Accounts Inactivity
• Quick Whois Search
• Say NO To Pageloads

02 Contact Lists(42)

• PagerDuty Integration
• SMS Notification Examples
• Create A Contact List
• Do Not Disturb Schedule
• Default Contact List
• SMS Credits

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Auto Refresh Timer
• Dedicated Queue
• View further blacklisting details in your reports
• What is the difference between API Calls and API Checks?
• Add Your First Blacklist Monitor
• Configure Microsoft SNDS Monitoring

04 Uptime Monitor(74)

• How do we perform Uptime Monitoring network changes
• Maintenance Mode
• Pause an Uptime Monitor
• How to change Contact List
• Uptime Monitoring IP Addresses
• Autocomplete Search

05 Server Monitor(48)

• Uninstall the HetrixTools Server Monitor Agent
• HDD/SSD/NVMe Drive Health Monitor
• Installing the Windows Server Monitoring Agent
• Server Monitoring Agent – Install Templates
• Debug Mode – Linux Agent
• Filter Uptime Monitors Based on Current Warning Status

06 Status Pages(15)

• Protect your Status Page with a Password
• Create Status Page
• How to order Categories
• Add monitors to a Status Page
• Add an announcement to your Status Page
• Delete a Status Page

07 Billing(25)

• Remove a saved Payment Method
• Upgrade/Downgrade
• Cancel Order / Downgrade to the Free plan
• Generate Early Invoice
• The Basic Package
• Account Credit

08 White Label(11)

• Partial/Full White Label
• SSL Error Accessing White Label Report
• White Label is not package exclusive
• Configure White Label Reports
• Fixed Header
• Add A White Label Domain Name

09 Support(10)

• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Ticket View
• Disable Bulk Report Title
• We Need Your Feedback

10 Settings(21)

• Blacklist Monitor Color Indicators
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Activity Log
• Close Account
• Timezone

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview

12 F.A.Q.(40)

• How to remove a monitored Service from multiple servers?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Where can I see my Package Limits?
• How long until my Domain or IP address is delisted?
• How many uptime monitoring locations should I select?
• How to edit White Label domain settings?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• How to track your uptime using HetrixTools
• Enable automated data access for your Microsoft Outlook SNDS account
• Debugging the issues which caused your downtime
• How to use the Cron Job Monitor
• How to set up Keyword Monitoring

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Blacklist Check Credits (also known as API Checks)
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding API Limits
• API Keys
• API – Delete Blacklist Monitor
• API – Edit Blacklist Monitor

16 MCP(19)

• 16.01 MCP - Use Cases(6)

• 16.02 MCP - More Examples(9)

• HetrixTools MCP – Grok Connection Guide
• HetrixTools MCP – Claude Connection Guide
• HetrixTools MCP – ChatGPT Connection Guide
• HetrixTools MCP – Connection Guide

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.8.5 Beta
• v0.9.75 – Mattermost Notifications
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports
• v0.9.3 Beta
• Microsoft SNDS Changes [July 2026]
• v0.9.45 – 6 New Uptime Monitoring Locations

18 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 0: Name or service not known
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Connected, but no SMTP banner received within Xs