01 Getting Started(7)

• Live Queue Status
• Live Detected Outages
• Top Notifications
• Say NO To Pageloads
• Free Accounts Inactivity
• Account Dashboard

02 Contact Lists(40)

• PagerDuty Integration
• Telegram Integration – Direct Message Notifications
• Remove entry from Contact List
• Opsgenie Integration
• Telegram Integration – Channel Notifications
• Splunk/VictorOps Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Set rDNS or IP address as Label
• Filter Monitors Based on Recent Changes
• Notice Report Changes
• Add Your First Blacklist Monitor
• Block View
• Blacklist Monitoring Webhook Notifications

04 Uptime Monitor(73)

• Reset Uptime Monitor History
• Delete Uptime Monitor
• Sorting Uptime Monitors
• How is the uptime percentage calculated in your Uptime Reports
• Set Domain Expiration Date Manually
• Group Actions – Add/Replace/Remove Private Notes

05 Server Monitor(46)

• Run Server Monitor Agent As Root
• Using the Server Monitoring Relay
• Debug Mode – Linux Agent
• Install the HetrixTools Server Monitor Agent
• Debug Mode – Windows Agent
• Reboot Required Warning

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• Add an announcement to your Status Page
• Create Status Page
• Delete a Status Page
• How to remove Incident from Status Page
• Incident History

07 Billing(24)

• Partial/Full White Label
• Why am I being double charged? [PayPal]
• Add a new Payment Method
• The Basic Package
• Suspension/Termination
• Placing A New Order

08 White Label(11)

• Fixed Header
• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Partial/Full White Label
• Accessing Your White Label Reports

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• Live Chat
• Ticket View
• In-House Support
• Viewing Your Tickets

10 Settings(21)

• Timezone
• Inherit Password Protection
• Sub-Account – Switch Account
• Enable Blacklist Monitor Plain Text Email Notifications
• Change Password
• Blacklist Monitor Color Indicators

11 Affiliate Program(6)

• Earnings Calculator
• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview

12 F.A.Q.(40)

• My blacklist check results differ from my blacklist monitoring results. Why?
• How to buy SMS Credits?
• Do you offer blacklist delisting assistance?
• Do you offer custom packages?
• mxtoolbox alternative?
• My blacklist monitors check-up time is too much apart. What to do?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to track your uptime using HetrixTools
• Uptime Monitoring For Display
• Hiring Freelancers For Delisting
• Search and Labels

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• v1 Server Stats
• Understanding our APIs
• API Explorer
• API – Add Blacklist Monitor
• v2 Set Bulk Report Announcement
• API Keys

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Linux Server Monitoring Agent v2
• v0.9.68 – Changelog
• v0.9.33 – Dynamic Delisting Links
• v0.9.5 Beta – White Label Reports
• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• Multiple White Label Domains

17 Common Errors(9)

• Error 7: Failed to connect to <target>: Connection refused
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)