01 Getting Started(7)

• Account Dashboard
• Say NO To Pageloads
• Quick Whois Search
• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(40)

• ilert Integration
• Splunk/VictorOps Integration
• Zenduty Integration
• How to enable Telegram Topics
• Discord Integration
• Mattermost Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Block
• Paid vs. Free – Blacklist Monitoring Email Reports
• Blacklist Monitor Color Indicators
• Add multiple entries at once
• Maximize Workspace
• What is the difference between API Calls and API Checks?

04 Uptime Monitor(73)

• Advanced Metrics For Website Uptime Monitors
• Delete Uptime Monitor
• Categories
• Pinned Uptime Monitors
• Schedule Maintenance
• Add a Server Agent Monitor (Heartbeat Monitor)

05 Server Monitor(46)

• CPU Temperature Monitoring
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Where do I find the SID (Server Monitor ID)?
• Multiple Disks Support
• Accessing Server Monitoring Data
• Ignore certain Network Interfaces for Server Monitoring Agent

06 Status Pages (Bulk Reports)(15)

• Embed Status Page On WHMCS Network Status
• Protect your Status Page with a Password
• How to order Categories
• Categories
• Create a Status Page using Group Actions
• How to remove Incident from Status Page

07 Billing(24)

• Add a new Payment Method
• Placing A New Order
• Why am I being double charged? [PayPal]
• Turn on/off automatic payments
• Suspension/Termination
• Upgrade/Downgrade

08 White Label(11)

• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• Configure White Label Reports
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports

09 Support(10)

• Ticket View
• Live Chat
• In-House Support
• Opening A Ticket
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Sub-Accounts Access Levels
• Timezone
• Dark Mode
• Uptime Percentage Period (account-wide)
• Default Reports Per Page For Bulk Reports
• Account Settings

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Do you offer custom packages?
• Can I have multiple HetrixTools accounts?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Does your Uptime Monitor check from all of the locations simultaneously?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• How to use Quick PING
• Debugging the issues which caused your downtime
• Markdown
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Understanding API Limits
• Blacklist Check Credits (also known as API Checks)
• API – Delete Blacklist Monitor
• Understanding our APIs
• API – Edit Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Announcing the new Blacklist Monitor pricing structure
• Affiliate Program changes starting with 1st of December 2016
• v0.9.68 – Changelog
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.69 – Changelog
• v0.9.25 Beta – dnsrbl.org RBL added

17 Common Errors(11)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Connected, but no SMTP banner received within Xs