01 Getting Started(7)

• Quick Whois Search
• Free Accounts Inactivity
• Live Detected Outages
• Account Dashboard
• Live Queue Status
• Top Notifications

02 Contact Lists(40)

• Splunk/VictorOps Integration
• ntfy.sh Notifications
• Pushover Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Slack Integration
• Zenduty Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Bookmarks
• Meet The Interface
• Block View
• Add A Domain Name
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Sorting Blacklist Monitors

04 Uptime Monitor(71)

• How is the uptime percentage calculated in your Uptime Reports
• Add a Cron Job Monitor (Heartbeat Monitor)
• Location Fail Log
• Auto Refresh Timer
• Private/Public Uptime Reports
• Cachebuster

05 Server Monitor(46)

• Accessing Server Monitoring Data
• Server Monitoring Agent – Install Templates
• CloudLinux Data Collection Issues
• Uninstall the HetrixTools Server Monitor Agent
• Server Monitor Color Indicators
• Server Monitoring Resource Usage Webhook Notifications

06 Status Pages (Bulk Reports)(14)

• Embed Status Page On WHMCS Network Status
• How to remove Incident from Status Page
• Add Twitter Feed to Bulk Report
• Categories
• Remove monitors from a Status Page
• How to order Categories

07 Billing(24)

• Add a new Payment Method
• Invoices
• Partial/Full White Label
• Upgrade/Downgrade
• Cancel Order / Downgrade to the Free plan
• Reactivating a Terminated Order

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• Configure White Label Reports
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• SSL Error Accessing White Label Report

09 Support(10)

• Live Chat
• In-House Support
• API Keys Access
• Disable Bulk Report Title
• Opening A Ticket
• Viewing Your Tickets

10 Settings(21)

• Set An Avatar
• Filter Monitors Based on Recent Changes
• Enable Blacklist Monitor Plain Text Email Notifications
• Default Reports Per Page For Bulk Reports
• Enable Uptime Monitor Plain Text Email Notifications
• Close Account

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• Do you offer blacklist delisting assistance?
• How are your Uptime Monitoring statistics calculated?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How long until my Domain or IP address is delisted?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How do I access my Blacklist Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Adding your IPs to Microsoft Outlook SNDS
• How to use Quick PING
• How to set up Keyword Monitoring
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Explorer
• API – Add Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• Using the API Relay
• API – Edit Blacklist Monitor
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.32 – Bulk Report Announcements
• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration
• v0.9.3 Beta
• Changes to SMART test warnings and Group Actions
• v0.9.1 Beta

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• HTTP Code [403] Error 0: (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR