01 Getting Started(7)

• Quick Whois Search
• Say NO To Pageloads
• Live Queue Status
• Account Dashboard
• Live Detected Outages
• Top Notifications

02 Contact Lists(40)

• Telegram Integration – Channel Notifications
• Default Contact List
• Pushover Notifications
• Microsoft Teams Integration
• ntfy.sh Notifications
• Opsgenie Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitors Actions
• Enable Blacklist Monitor Plain Text Email Notifications
• Add An IP Block
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Show Only Blacklisted
• Blacklist Monitor Color Indicators

04 Uptime Monitor(71)

• Domain Expiration Date Appears Incorrect
• Difference between Location Fail Log and Network Diagnostics
• Sorting Uptime Monitors
• Set Domain Expiration Date Manually
• Maintenance Mode
• How is the uptime percentage calculated in your Uptime Reports

05 Server Monitor(46)

• Reboot Required Warning
• HDD/SSD/NVMe Drive Health Monitor
• What is Server Monitoring?
• Server Monitoring Resource Usage Webhook Notifications
• Server Agent – Custom Variables
• What to do if the Server Monitoring Agent isn’t sending any data?

06 Status Pages (Bulk Reports)(14)

• Categories
• Create Status Page
• Create a Status Page using Group Actions
• How to order Categories
• Protect your Status Page with a Password
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Upgrade your plan
• Cancel Order / Downgrade to the Free plan
• Partial/Full White Label
• Why am I being double charged? [PayPal]
• Invoices
• Suspension/Termination

08 White Label(11)

• Configure White Label Reports
• Accessing Your White Label Reports
• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Fixed Header
• Configure DNS settings for your White Label Domain

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• Which Support Desk Is This?
• API Keys Access
• We Need Your Feedback
• In-House Support

10 Settings(21)

• Blacklist monitor change notification threshold
• Sub-Accounts
• Default Reports Per Page For Bulk Reports
• Close Account
• Stack blacklist monitor notifications for X hours
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• Do you offer blacklist delisting assistance?
• What is Uptime Monitoring?
• How to remove a monitored Service from multiple servers?
• I just added Blacklist Monitors, why am I not receiving notifications?
• Why did HetrixTools blacklist my Domain or IP address?
• How to edit White Label domain settings?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS
• Delisting your blacklisted IPs
• How to track your uptime using HetrixTools
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Get Server Agent ID (SID)
• API v3
• API Uptime Monitor Maintenance Mode
• API – Edit Blacklist Monitor
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.56 – Changelog
• v0.9.37 – Downtime Diagnostics
• v0.9.26 Beta – Domain Expiration Monitoring / Nameserver Monitoring
• v0.9.62 – Changelog
• v0.8.2 Beta
• Affiliate Program changes starting with 1st of December 2016

17 Common Errors(8)

• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol