01 Getting Started(7)

• Account Dashboard
• Say NO To Pageloads
• Live Queue Status
• Quick Whois Search
• Live Detected Outages
• Top Notifications

02 Contact Lists(40)

• SMS Notifications
• How to group HetrixTools notifications using ilert
• Twitter Direct Message Notifications
• Splunk/VictorOps Integration
• Discord Integration
• ilert Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitor Color Indicators
• Paid vs. Free – Blacklist Monitoring Email Reports
• Set rDNS or IP address as Label
• Blacklist Monitor Report
• View Blacklist Monitor Changes History
• Add extra monitors to your order

04 Uptime Monitor(73)

• Auto Refresh Timer
• Schedule Recurring Maintenance
• Set Domain Expiration Date Manually
• Add a PING/Service Uptime Monitor
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Group Actions

05 Server Monitor(46)

• Server Monitoring Agent – Install Templates
• Server Agent – Custom Variables
• Resource Usage Privacy
• Reboot Required Warning
• Server Monitor Color Indicators
• Server Monitor Agent Settings

06 Status Pages (Bulk Reports)(15)

• Embed Status Page On WHMCS Network Status
• Categories
• Add Twitter Feed to Bulk Report
• How to order Categories
• Delete a Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Remove a saved Payment Method
• Creating and Canceling Stripe Subscriptions
• Pay via Stripe using your debit or credit card
• Upgrade/Downgrade
• The Basic Package
• How to receive Billing emails on a different address

08 White Label(11)

• Partial/Full White Label
• Configure White Label Reports
• Default White Label Landing Page
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• White Label is not package exclusive

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• API Keys Access
• Viewing Your Tickets
• In-House Support
• Ticket View
• We Need Your Feedback

10 Settings(21)

• Enable Uptime Monitor Plain Text Email Notifications
• Set An Avatar
• Activity Log
• Blacklist Monitor Color Indicators
• Account Settings
• Sub-Accounts

11 Affiliate Program(6)

• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Affiliate Dashboard
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• How long until my Domain or IP address is delisted?
• How to edit White Label domain settings?
• Do you offer custom packages?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• How do I access my Blacklist Reports?
• How many uptime monitoring locations should I select?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Hiring Freelancers For Delisting
• How to use the Cron Job Monitor
• How to fill in your Company Info
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Uptime Monitor Maintenance Mode
• Understanding our APIs
• Using the API Relay
• API – Edit Blacklist Monitor
• Understanding API Limits
• v1 Server Stats

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.17 Beta – PushBullet / PushOver / Slack Integration
• v0.9.57 – Changelog
• v0.8.5 Beta
• v0.9.5 Beta – White Label Reports
• v0.9.56 – Changelog
• SMS Credits Price Reduction

17 Common Errors(10)

• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure