01 Getting Started(7)

• Account Dashboard
• Live Detected Outages
• Say NO To Pageloads
• Quick Whois Search
• Free Accounts Inactivity
• Live Queue Status

02 Contact Lists(40)

• Remove entry from Contact List
• Low SMS Credit Warnings
• Webhook Authentication Token
• ilert Integration
• Microsoft Teams Integration
• Google Chat Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Initiate Manual Blacklist Check
• How to delete entire IP block from Blacklist Monitoring
• Add An IP Range
• View further blacklisting details in your reports
• Blacklist Monitor Report
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

04 Uptime Monitor(73)

• Pagination & Monitors/Page
• SSL Monitoring
• Reset Uptime Monitor History
• Cachebuster
• Group Actions
• Filter Uptime Monitors

05 Server Monitor(46)

• Resource Usage Privacy
• Where do I find the SID (Server Monitor ID)?
• Outgoing PING
• Reboot Required Warning
• Install the macOS Server Monitoring Agent
• Service Monitoring

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Embed Status Page On WHMCS Network Status
• Delete a Status Page
• Incident History
• Add an announcement to your Status Page
• How to create a beautiful Uptime Status page

07 Billing(24)

• Pay via Stripe using Bitcoins
• Add a new Payment Method
• Why am I being double charged? [PayPal]
• Change Billing Cycle
• Suspension/Termination
• The Basic Package

08 White Label(11)

• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• Fixed Header
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Embed White Label Status Pages and Reports

09 Support(10)

• We Need Your Feedback
• Live Chat
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Viewing Your Tickets
• Ticket View

10 Settings(21)

• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours
• Sub-Accounts
• Inherit Password Protection
• Sub-Accounts Access Levels
• Show monitor labels in your Blacklist Reports

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• My blacklist monitors check-up time is too much apart. What to do?
• Do you offer free trials?
• Why did HetrixTools blacklist my Domain or IP address?
• How do I access my Blacklist Reports?
• My blacklist check results differ from my blacklist monitoring results. Why?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to create a beautiful Uptime Status page
• Adding your IPs to Microsoft Outlook SNDS
• Filter Based On RBL
• The importance of ordering your monitors list
• Enable automated data access for your Microsoft Outlook SNDS account
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API v3
• API – Edit Blacklist Monitor
• Understanding API Limits
• API – Delete Uptime Monitor
• API – Add Blacklist Monitor
• API Keys

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.47 – Changelog
• v0.9.42 – Domain Blacklist Monitoring
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.54 – Changelog
• Microsoft SNDS Changes [July 2026]
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance

17 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found
• Error 7: Failed to connect to <target>: Connection refused