01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity
• Quick Whois Search
• Account Dashboard

02 Contact Lists(40)

• SIGNL4 Integration
• Default Contact List
• Pushover Notifications
• Telegram Integration – Group Notifications
• Slack Integration
• Mattermost Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Queue Priority
• Add A Domain Name
• Autocomplete Search
• Dedicated Queue
• Filter Monitors Based on Recent Changes
• Add multiple entries at once

04 Uptime Monitor(73)

• Group Actions
• Sorting Uptime Monitors
• Add extra monitors to your order
• Uptime Monitoring IP Addresses
• How to edit Uptime Monitor’s advanced settings
• Domain Expiration Date Appears Incorrect

05 Server Monitor(46)

• Reboot Required Warning
• Why isn’t my network usage being collected?
• Server Monitor Color Indicators
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Server Monitoring Agent – Install Templates
• Server Monitor Agent Settings

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• Categories
• Add an announcement to your Status Page
• Add Twitter Feed to Bulk Report
• Incident History
• Remove monitors from a Status Page

07 Billing(24)

• Pay via Stripe using your debit or credit card
• Suspension/Termination
• Cancel Order / Downgrade to the Free plan
• Placing A New Order
• Invoices
• Upgrade your plan

08 White Label(11)

• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain
• Accessing Your White Label Reports
• Partial/Full White Label
• White Label is not package exclusive
• Configure White Label Reports

09 Support(10)

• Opening A Ticket
• We Need Your Feedback
• Live Chat
• Which Support Desk Is This?
• Ticket View
• In-House Support

10 Settings(21)

• Uptime Percentage Period (account-wide)
• Account Settings
• Sub-Accounts Access Levels
• Enable Blacklist Monitor Plain Text Email Notifications
• Close Account
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Affiliate Dashboard
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• How to edit White Label domain settings?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Pingdom Alternative
• How do I access my Uptime Reports?
• Why did HetrixTools blacklist my Domain or IP address?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use the Cron Job Monitor
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Adding your IPs to Microsoft Outlook SNDS
• The importance of ordering your monitors list

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding our APIs
• Blacklist Check API
• v2 Set Bulk Report Announcement
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Edit Blacklist Monitor
• v1 Server Stats

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Google SafeBrowsing to be removed on 11 Nov. 2019
• v0.9.72 – Software RAID Monitor & Drive Health Monitor
• v0.9.38 – Categories
• v0.9.75 – Mattermost Notifications
• v0.9.64 – The Basic Package
• v0.9.15 Beta – bad.psky.me RBL added

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found
• Error 35: error:0A00018A:SSL routines::dh key too small