01 Getting Started(7)

• Live Queue Status
• Top Notifications
• Live Detected Outages
• Quick Whois Search
• Say NO To Pageloads
• Account Dashboard

02 Contact Lists(40)

• How to group HetrixTools notifications using ilert
• Phone call notifications
• Opsgenie Integration
• Pushover Notifications
• Webhook Authentication Token
• Create A Contact List

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Show Only Blacklisted
• View further blacklisting details in your reports
• Add An IP Block
• Ignore A Blacklist
• Difference between Microsoft SNDS Lists on HetrixTools
• Paid vs. Free – Blacklist Monitoring Email Reports

04 Uptime Monitor(71)

• Website Uptime Monitoring – Accepted HTTP Codes
• Private/Public Uptime Reports
• Uptime Monitoring IP Addresses
• SSL Certificate Expiration Date Monitoring
• Avoid Getting Our IPs Blocked
• How is the uptime percentage calculated in your Uptime Reports

05 Server Monitor(43)

• HDD/SSD/NVMe Drive Health Monitor
• Multiple Disks Support
• Why isn’t my network usage being collected?
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• Accessing Server Monitoring Data
• ZFS Health Monitoring

06 Status Pages (Bulk Reports)(14)

• Incident History
• Create Status Page
• How to remove Incident from Status Page
• Categories
• How to create a beautiful Uptime Status page
• Add Twitter Feed to Bulk Report

07 Billing(24)

• Reactivating a Terminated Order
• Creating and Canceling Stripe Subscriptions
• Change Billing Cycle
• Account Credit
• Partial/Full White Label
• Turn on/off automatic payments

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Configure White Label Reports
• How to set up a White Label Domain or Subdomain
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Default White Label Landing Page

09 Support(10)

• Disable Bulk Report Title
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• Opening A Ticket
• Viewing Your Tickets
• Live Chat

10 Settings(21)

• Enable/Disable multiple logins into your account
• Show monitor labels in your Blacklist Reports
• Close Account
• Sub-Accounts Access Levels
• Sub-Accounts
• Change Password

11 Affiliate Program(6)

• Affiliate Dashboard
• Affiliate Program Overview
• Withdraw Earnings
• Earnings Calculator
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• My IP (or domain) is blacklisted, how do I delist it?
• Do you offer blacklist delisting assistance?
• How can I remove or edit the label of multiple monitors at once?
• Why did HetrixTools blacklist my Domain or IP address?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How to edit White Label domain settings?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Hiring Freelancers For Delisting
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to fill in your Company Info
• How to set up Keyword Monitoring
• Markdown
• How to create a beautiful Uptime Status page

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Understanding API Limits
• Blacklist Check Credits (also known as API Checks)
• v2 List Blacklist Monitors
• v2 Set Bulk Report Announcement
• Blacklist Check API
• API v3

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• Announcing the new Blacklist Monitor pricing structure
• v0.9.42 – Domain Blacklist Monitoring
• v0.9.28 Beta – Introducing Stripe Payments [Credit/Debit Card & Bitcoin]
• v0.9.53 – Blacklist Monitor Bookmarks

17 Common Errors(8)

• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found