01 Getting Started(7)

• Live Detected Outages
• Free Accounts Inactivity
• Live Queue Status
• Quick Whois Search
• Say NO To Pageloads
• Top Notifications

02 Contact Lists(40)

• How to group HetrixTools notifications using ilert
• SMS Credits
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Create A Contact List
• SIGNL4 Integration
• Microsoft Teams Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• View further blacklisting details in your reports
• Set rDNS or IP address as Label
• Show Only Blacklisted
• Difference between Microsoft SNDS Lists on HetrixTools
• Blacklist Monitor Color Indicators
• Search Cloud

04 Uptime Monitor(72)

• How to order Categories
• How to edit Uptime Monitor’s advanced settings
• Private/Public Uptime Reports
• Group Actions – Add/Replace/Remove Private Notes
• Schedule Maintenance
• Edit Uptime Monitor

05 Server Monitor(46)

• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Debug Mode – Linux Agent
• CPU Temperature Monitoring
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Server Monitor Color Indicators
• Service Monitoring

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• How to create a beautiful Uptime Status page
• Create Status Page
• Uptime Percentage Period (per status page)
• Embed Status Page On WHMCS Network Status
• Categories

07 Billing(24)

• Partial/Full White Label
• Paying an Invoice with Account Credit
• Creating and Canceling Stripe Subscriptions
• Reactivating a Terminated Order
• Generate Early Invoice
• Invoices

08 White Label(11)

• SSL Error Accessing White Label Report
• Default White Label Landing Page
• Fixed Header
• Accessing Your White Label Reports
• Partial/Full White Label
• Configure DNS settings for your White Label Domain

09 Support(10)

• Which Support Desk Is This?
• Live Chat
• Opening A Ticket
• In-House Support
• We Need Your Feedback
• Ticket View

10 Settings(21)

• Inherit Password Protection
• Sub-Account – Switch Account
• Sub-Accounts Access Levels
• Uptime Percentage Period (account-wide)
• Sub-Accounts
• Enable Blacklist Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• Do you offer blacklist delisting assistance?
• Do you offer Bulk Blacklist Check?
• My blacklist check results differ from my blacklist monitoring results. Why?
• How to increase Linux Server Monitoring Agent metrics collection intervals

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• How to fill in your Company Info
• Enable automated data access for your Microsoft Outlook SNDS account
• How to set up Keyword Monitoring
• How to create a beautiful Uptime Status page
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Blacklist Check API
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API v3
• v2 Set Bulk Report Announcement
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Get Server Agent ID (SID)

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• UCEPROTECT-Level3
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance
• Required activity increased from 30 days to 90 days + Basic package discontinued
• v0.9.2 Beta
• v0.9.70 – Changelog
• v0.9.4 Beta – Ignoring RBLs

17 Common Errors(8)

• Error 0: Name or service not known
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR