01 Getting Started(7)

• Top Notifications
• Live Detected Outages
• Account Dashboard
• Free Accounts Inactivity
• Quick Whois Search
• Live Queue Status

02 Contact Lists(40)

• How to group HetrixTools notifications using ilert
• SMS Notifications
• SMS Notification Examples
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Do Not Disturb Schedule
• Mattermost Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Group Actions
• Meet The Interface
• Add multiple entries at once
• Search Cloud
• Change Blacklist Monitor Label
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

04 Uptime Monitor(73)

• Pause an Uptime Monitor
• Reset Uptime Monitor History
• Maintenance Mode
• Avoid Getting Our IPs Blocked
• Add a PING/Service Uptime Monitor
• Categories

05 Server Monitor(46)

• Using the Server Monitoring Relay
• Debug Mode – Windows Agent
• Install the PHP version of the Server Monitoring Agent (on cPanel)
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Filter Uptime Monitors Based on Current Warning Status
• Server Monitor Agent Requirements & Compatibility

06 Status Pages (Bulk Reports)(15)

• Incident History
• How to remove Incident from Status Page
• Uptime Percentage Period (per status page)
• Remove monitors from a Status Page
• Categories
• How to create a beautiful Uptime Status page

07 Billing(24)

• Upgrade/Downgrade
• Generate Early Invoice
• Turn on/off automatic payments
• Suspension/Termination
• Paying an Invoice with Account Credit
• How to receive Billing emails on a different address

08 White Label(11)

• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• Default White Label Landing Page
• SSL Error Accessing White Label Report
• Add A White Label Domain Name

09 Support(10)

• Live Chat
• Which Support Desk Is This?
• Opening A Ticket
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• Ticket View

10 Settings(21)

• Uptime Percentage Period (account-wide)
• Dark Mode
• Sub-Account – Switch Account
• Stack blacklist monitor notifications for X hours
• Sub-Accounts
• Filter Monitors Based on Recent Changes

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Can you reset my Uptime Monitoring stats?
• mxtoolbox alternative?
• Why should I blacklist check & blacklist monitor my IPs?
• How to do a Blacklist Check?
• Why did HetrixTools blacklist my Domain or IP address?
• How are your Uptime Monitoring statistics calculated?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Markdown
• How to set up Keyword Monitoring
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use Quick PING
• Delisting your blacklisted IPs
• The importance of ordering your monitors list

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Understanding API Limits
• API – Delete Blacklist Monitor
• Blacklist Check Credits (also known as API Checks)
• API – Edit Blacklist Monitor
• API Explorer
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.9 Beta – Bulk Reports
• Affiliate Program changes starting with 1st of December 2016
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• v0.9.8r1 Beta
• v0.9.11 Beta – API Access & API Explorer Released
• v0.9.72 – Software RAID Monitor & Drive Health Monitor

17 Common Errors(10)

• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known