01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Top Notifications
• Live Queue Status
• Account Dashboard
• Quick Whois Search

02 Contact Lists(40)

• Create A Contact List
• ilert Integration
• Telegram Integration – Group Notifications – Send Message to Topic
• Low SMS Credit Warnings
• Telegram Integration – Channel Notifications
• Discord Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• How to delete entire IP block from Blacklist Monitoring
• Blacklist Monitoring Webhook Notifications
• View further blacklisting details in your reports
• Sorting Blacklist Monitors
• Blacklist Monitors Actions

04 Uptime Monitor(71)

• Maximize Workspace
• Avoid PING False Positives
• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Add extra monitors to your order
• Schedule Recurring Maintenance
• Copy Settings

05 Server Monitor(43)

• Server Monitoring Agent – Install Templates
• Configure CPU Temperature Warnings
• Server Agent – Custom Variables
• Using the Server Monitoring Relay
• Software RAID Monitoring
• Debug Mode – Linux Agent

06 Status Pages (Bulk Reports)(14)

• Remove monitors from a Status Page
• Add an announcement to your Status Page
• Embed Status Page On WHMCS Network Status
• Delete a Status Page
• Protect your Status Page with a Password
• How to order Categories

07 Billing(24)

• Invoices
• Cancel Order / Downgrade to the Free plan
• Placing A New Order
• The Basic Package
• Your Orders/Services
• Paying an Invoice with Account Credit

08 White Label(11)

• SSL Error Accessing White Label Report
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Partial/Full White Label
• Configure DNS settings for your White Label Domain
• Accessing Your White Label Reports

09 Support(10)

• API Keys Access
• We Need Your Feedback
• Live Chat
• Which Support Desk Is This?
• In-House Support
• Opening A Ticket

10 Settings(21)

• Sub-Accounts
• Inherit Password Protection
• Account Settings
• Blacklist monitor change notification threshold
• Dark Mode
• Blacklist Monitor Color Indicators

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Affiliate Dashboard

12 F.A.Q.(40)

• Why did HetrixTools blacklist my Domain or IP address?
• Where can I see my Package Limits?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• My IP (or domain) is blacklisted, how do I delist it?
• How are your Uptime Monitoring statistics calculated?
• My blacklist check results differ from my blacklist monitoring results. Why?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• How to fill in your Company Info
• Enable automated data access for your Microsoft Outlook SNDS account
• Filter Based On RBL
• Hiring Freelancers For Delisting
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Blacklist Monitor
• Blacklist Check API
• Blacklist Check Credits (also known as API Checks)
• Understanding API Limits
• API – Add Blacklist Monitor
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Changes in our Uptime Webhook Notifications
• New Server Monitoring Agent Released [v1.05]
• v0.9.66 – Location Fails Warning
• v0.9.44 – Sub-Accounts
• v0.9.51 – Changelog
• v0.8.2 Beta

17 Common Errors(8)

• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found