01 Getting Started(7)

• Quick Whois Search
• Say NO To Pageloads
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity
• Account Dashboard

02 Contact Lists(40)

• How do Contact Lists work?
• PagerDuty Integration
• SMS Credits
• Pushover Notifications
• How to enable Telegram Topics
• How to ping a User or Role in your Discord notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Add An IP Range
• Difference between Microsoft SNDS Lists on HetrixTools
• Enable Blacklist Monitor Plain Text Email Notifications
• Add extra monitors to your order
• Queue Priority
• Ignore A Blacklist

04 Uptime Monitor(72)

• Location Fails Warning
• How to enable SSL Verification for your Uptime Monitor
• Search Cloud
• Add a PING/Service Uptime Monitor
• How to edit Uptime Monitor’s advanced settings
• Website Uptime Monitoring – Accepted HTTP Codes

05 Server Monitor(46)

• Misconfigured Network Interface Name
• Enable Server Monitor Agent Debugging
• View Running Processes
• ZFS Health Monitoring
• Server Monitor Agent Settings
• Installing the Windows Server Monitoring Agent

06 Status Pages (Bulk Reports)(14)

• Remove monitors from a Status Page
• Incident History
• Categories
• Create a Status Page using Group Actions
• How to create a beautiful Uptime Status page
• Protect your Status Page with a Password

07 Billing(24)

• What Billing Software Is This?
• Suspension/Termination
• Turn on/off automatic payments
• How to receive Billing emails on a different address
• Cancel Order / Downgrade to the Free plan
• Add a new Payment Method

08 White Label(11)

• Add A White Label Domain Name
• Partial/Full White Label
• Default White Label Landing Page
• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• SSL Error Accessing White Label Report

09 Support(10)

• In-House Support
• API Keys Access
• Live Chat
• We Need Your Feedback
• Which Support Desk Is This?
• Opening A Ticket

10 Settings(21)

• Timezone
• Blacklist Monitor Color Indicators
• Uptime percentage calculation
• Default Reports Per Page For Bulk Reports
• Enable/Disable multiple logins into your account
• Activity Log

11 Affiliate Program(6)

• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Do you offer custom packages?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Where can I see my Package Limits?
• How are your Uptime Monitoring statistics calculated?
• Why did HetrixTools blacklist my Domain or IP address?
• Can I have multiple HetrixTools accounts?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• Uptime Monitoring For Display
• How to fill in your Company Info
• Search and Labels
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use Quick PING

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API v3
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Add Blacklist Monitor
• API – Edit Blacklist Monitor
• API Uptime Monitor Maintenance Mode
• Understanding API Limits

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Windows Server Monitoring Agent v2
• v0.9.17 Beta – PushBullet / PushOver / Slack Integration
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check
• v0.9.46 – Introducing Invaluement RBLs
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• Google SafeBrowsing to be removed on 11 Nov. 2019

17 Common Errors(8)

• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)