01 Getting Started(7)

• Live Detected Outages
• Free Accounts Inactivity
• Say NO To Pageloads
• Quick Whois Search
• Top Notifications
• Account Dashboard

02 Contact Lists(40)

• Slack Integration
• How to ping a User or Role in your Discord notifications
• Server Monitoring Resource Usage Webhook Notifications
• RocketChat Integration
• How to enable Telegram Topics
• Telegram Integration – Direct Message Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Export as Text
• Add An IP Block
• Auto Refresh Timer
• Enable Blacklist Monitor Plain Text Email Notifications
• Group Actions
• What is the difference between API Calls and API Checks?

04 Uptime Monitor(74)

• Difference between Location Fail Log and Network Diagnostics
• Domain Expiration Monitoring
• Quick PING
• Meet The Interface
• Repeated Alerts
• Group Actions – Add/Replace/Remove Private Notes

05 Server Monitor(47)

• Resource Usage Privacy
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Uninstall the HetrixTools Server Monitor Agent
• Ignore certain Network Interfaces for Server Monitoring Agent
• Reboot Required Warning
• What is Server Monitoring?

06 Status Pages (Bulk Reports)(15)

• Delete a Status Page
• How to remove Incident from Status Page
• Protect your Status Page with a Password
• How to order Categories
• Categories
• Remove monitors from a Status Page

07 Billing(24)

• Placing A New Order
• The Basic Package
• Upgrade your plan
• Upgrade/Downgrade
• How to receive Billing emails on a different address
• Cancel Order / Downgrade to the Free plan

08 White Label(11)

• Fixed Header
• Configure White Label Reports
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain
• Partial/Full White Label
• Embed White Label Status Pages and Reports

09 Support(10)

• Which Support Desk Is This?
• API Keys Access
• In-House Support
• Ticket View
• Viewing Your Tickets
• We Need Your Feedback

10 Settings(21)

• Uptime Percentage Period (account-wide)
• Blacklist monitor change notification threshold
• Sub-Accounts Access Levels
• Filter Monitors Based on Recent Changes
• Close Account
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview
• Earnings Calculator

12 F.A.Q.(40)

• Why did HetrixTools blacklist my Domain or IP address?
• Can I have multiple HetrixTools accounts?
• Do you offer blacklist delisting assistance?
• How are your Uptime Monitoring statistics calculated?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• How many uptime monitoring locations should I select?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• How to use Quick PING
• How to set up Keyword Monitoring
• How to fill in your Company Info
• How to track your uptime using HetrixTools
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Understanding API Limits
• Blacklist Check Credits (also known as API Checks)
• v1 Get Server Agent ID (SID)
• Using the API Relay
• Understanding our APIs

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.2 Beta
• v0.9.35 – Domain Blacklist Check
• v0.9.74 – Server Monitoring – Running Processes
• v0.9.49 – Server Monitoring
• Announcing the new Blacklist Monitor pricing structure
• Multiple White Label Domains

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Connected, but no SMTP banner received within Xs
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure