01 Getting Started(7)

• Account Dashboard
• Live Queue Status
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity
• Quick Whois Search

02 Contact Lists(42)

• Twitter Direct Message Notifications
• How do Contact Lists work?
• Low SMS Credit Warnings
• Slack Integration
• Telegram Integration – Channel Notifications
• SMS Credits

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Paid vs. Free – Blacklist Monitoring Email Reports
• Select multiple monitors at once with SHIFT+Click
• What is the difference between API Calls and API Checks?
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• View Blacklist Monitor Changes History
• Bookmarks

04 Uptime Monitor(74)

• SSL Monitoring
• How to whitelist our Uptime Monitoring Nodes in CSF
• Filter Uptime Monitors Based on Current Warning Status
• How is the uptime percentage calculated in your Uptime Reports
• Avoid PING False Positives
• SLA Uptime Calculator

05 Server Monitor(48)

• Reboot Required Warning
• Debug Mode – Linux Agent
• What to do if the Server Monitoring Agent isn’t sending any data?
• Where do I find the SID (Server Monitor ID)?
• Server Monitor Agent Settings
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation

06 Status Pages(15)

• Add monitors to a Status Page
• Protect your Status Page with a Password
• Categories
• Add an announcement to your Status Page
• Remove monitors from a Status Page
• Incident History

07 Billing(25)

• How to receive Billing emails on a different address
• Reactivating a Terminated Order
• Partial/Full White Label
• Remove a saved Payment Method
• Cancel Order / Downgrade to the Free plan
• Placing A New Order

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• Default White Label Landing Page
• White Label is not package exclusive
• Add A White Label Domain Name
• Accessing Your White Label Reports

09 Support(10)

• Live Chat
• Ticket View
• Viewing Your Tickets
• Disable Bulk Report Title
• API Key Scope
• Opening A Ticket

10 Settings(21)

• Timezone
• Enable Blacklist Monitor Plain Text Email Notifications
• Filter Monitors Based on Recent Changes
• Blacklist monitor change notification threshold
• Change Password
• Dark Mode

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview

12 F.A.Q.(40)

• How do I access my Blacklist Reports?
• Where can I see my Package Limits?
• What to do after following the Delist links?
• Why is Uptime Monitoring so important? Why should I do it?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?

13 Best Practice(29)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(14)

• Adding your IPs to Microsoft Outlook SNDS
• Enable automated data access for your Microsoft Outlook SNDS account
• How to track your uptime using HetrixTools
• Delisting your blacklisted IPs
• Hiring Freelancers For Delisting
• How to use the Cron Job Monitor

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Blacklist Check API
• v2 Set Bulk Report Announcement
• Blacklist Check Credits (also known as API Checks)
• API Uptime Monitor Maintenance Mode
• API – Delete Blacklist Monitor
• API Keys

16 MCP(20)

• 16.01 MCP - Use Cases(6)

• 16.02 MCP - More Examples(10)

• HetrixTools MCP – Connection Guide
• HetrixTools MCP – Grok Connection Guide
• HetrixTools MCP – ChatGPT Connection Guide
• HetrixTools MCP – Claude Connection Guide

17 Announcements(179)

• 17.01 Incidents(57)

• 17.02 Network Changes(15)

• v0.9.51 – Changelog
• v0.9.54 – Changelog
• Schedule Recurring Maintenance
• [Caution] Possibly Fake RBLs: bl.nszones.com, sbl.nszones.com and dyn.nszones.com
• v0.9.29 Beta – Uptime Monitor Weekly/Monthly Reports
• v0.9.21 Beta – Twitter Notifications / HipChat Integration / PagerDuty Integration

18 Common Errors(11)

• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR