01 Getting Started(7)

• Free Accounts Inactivity
• Top Notifications
• Account Dashboard
• Say NO To Pageloads
• Quick Whois Search
• Live Queue Status

02 Contact Lists(40)

• RocketChat Integration
• Create A Contact List
• Server Monitoring Resource Usage Webhook Notifications
• How to enable Telegram Topics
• Splunk/VictorOps Integration
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Enable Blacklist Monitor Plain Text Email Notifications
• Blacklist Monitor Change History
• Ignore A Blacklist
• Queue Priority
• Blacklist Monitors – Summary
• Blacklist Monitor Report

04 Uptime Monitor(72)

• Maximize Workspace
• Private/Public Uptime Reports
• How to whitelist our Uptime Monitoring Nodes in CSF
• Advanced Metrics For Website Uptime Monitors
• Schedule Recurring Maintenance
• Edit Uptime Monitor

05 Server Monitor(46)

• CloudLinux Data Collection Issues
• Software RAID Monitoring
• Install the macOS Server Monitoring Agent
• HDD/SSD/NVMe Drive Health Monitor
• Misconfigured Network Interface Name (PHP Agent)
• Server Agent – Custom Variables

06 Status Pages (Bulk Reports)(15)

• Categories
• Uptime Percentage Period (per status page)
• Add monitors to a Status Page
• How to order Categories
• Create Status Page
• How to create a beautiful Uptime Status page

07 Billing(24)

• Reactivating a Terminated Order
• Change Billing Cycle
• Upgrade your plan
• Add extra monitors to your order
• Remove a saved Payment Method
• Paying an Invoice with Account Credit

08 White Label(11)

• Fixed Header
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• Default White Label Landing Page
• Add A White Label Domain Name

09 Support(10)

• We Need Your Feedback
• In-House Support
• Disable Bulk Report Title
• API Keys Access
• Ticket View
• Viewing Your Tickets

10 Settings(21)

• Sub-Account – Switch Account
• Sub-Accounts Access Levels
• Blacklist Monitor Color Indicators
• Sub-Accounts
• Stack blacklist monitor notifications for X hours
• Inherit Password Protection

11 Affiliate Program(6)

• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Affiliate Dashboard
• What Affiliate Program Is This?
• Withdraw Earnings

12 F.A.Q.(40)

• Does your Uptime Monitor check from all of the locations simultaneously?
• How to do a Blacklist Check?
• How to buy SMS Credits?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How long until my Domain or IP address is delisted?
• What payment methods do you accept?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Filter Based On RBL
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Debugging the issues which caused your downtime
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Enable automated data access for your Microsoft Outlook SNDS account
• The importance of ordering your monitors list

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding API Limits
• Understanding our APIs
• v1 Get Server Agent ID (SID)
• API v3
• v1 Server Stats
• Blacklist Check API

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.9 Beta – Bulk Reports
• v0.9.66 – Location Fails Warning
• v0.9.69 – Changelog
• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• v0.9.4 Beta – Ignoring RBLs
• Windows Server Monitoring Agent v2

17 Common Errors(8)

• Error 0: keyword not found
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR