01 Getting Started(7)

• Free Accounts Inactivity
• Quick Whois Search
• Say NO To Pageloads
• Live Detected Outages
• Live Queue Status
• Account Dashboard

02 Contact Lists(40)

• Telegram Integration – Channel Notifications
• Mattermost Integration
• Splunk/VictorOps Integration
• ntfy.sh Notifications
• Slack Integration
• PushBullet Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Search Blacklist Monitors
• Block View
• View further blacklisting details in your reports
• Daily/Weekly Blacklist Monitoring Reports
• Maximize Workspace
• Bookmarks

04 Uptime Monitor(73)

• Delete Uptime Monitor
• Cachebuster
• Add a Server Agent Monitor (Heartbeat Monitor)
• SLA Uptime Calculator
• Difference between Location Fail Log and Network Diagnostics
• Domain Expiration Date Appears Incorrect

05 Server Monitor(46)

• Using the Server Monitoring Relay
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• View Running Processes
• Where do I find the SID (Server Monitor ID)?
• Server Agent – Custom Variables
• Run Server Monitor Agent As Root

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• Add monitors to a Status Page
• Create Status Page
• Incident History
• Remove monitors from a Status Page
• How to create a beautiful Uptime Status page

07 Billing(24)

• Change Billing Cycle
• Generate Early Invoice
• Why am I being double charged? [PayPal]
• Cancel Order / Downgrade to the Free plan
• Turn on/off automatic payments
• Partial/Full White Label

08 White Label(11)

• Configure White Label Reports
• Partial/Full White Label
• Embed White Label Status Pages and Reports
• Fixed Header
• Accessing Your White Label Reports
• Default White Label Landing Page

09 Support(10)

• Viewing Your Tickets
• In-House Support
• Ticket View
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Opening A Ticket

10 Settings(21)

• Sub-Accounts Access Levels
• Timezone
• Close Account
• Stack blacklist monitor notifications for X hours
• Account Settings
• Uptime Percentage Period (account-wide)

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview

12 F.A.Q.(40)

• Can I have multiple HetrixTools accounts?
• How to edit White Label domain settings?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Why did HetrixTools blacklist my Domain or IP address?
• How long until my Domain or IP address is delisted?
• Do you offer Bulk Blacklist Check?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• The importance of ordering your monitors list
• Hiring Freelancers For Delisting
• How to track your uptime using HetrixTools
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use Quick PING
• Search and Labels

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Uptime Monitor Maintenance Mode
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Blacklist Check Credits (also known as API Checks)
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding our APIs
• v1 Server Stats

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.57 – Changelog
• v0.9.59 – Changelog
• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• v0.9.54 – Changelog
• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• v0.9.40 – Bulk Reports interface tweaks / Ticket documentation live assistance

17 Common Errors(10)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A00018A:SSL routines::dh key too small