01 Getting Started(7)

• Say NO To Pageloads
• Live Queue Status
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Account Dashboard

02 Contact Lists(40)

• Telegram Integration – Group Notifications – Send Message to Topic
• Microsoft Teams Integration
• Default Contact List
• Pushover Notifications
• SMS Notifications
• Opsgenie Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Search Blacklist Monitors
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Enable Blacklist Monitor Plain Text Email Notifications
• Paid vs. Free – Blacklist Monitoring Email Reports
• Add An IP Range
• Dedicated Queue

04 Uptime Monitor(71)

• Sorting Uptime Monitors
• Pagination & Monitors/Page
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• Add a Website Uptime Monitor
• Delete Uptime Monitor
• Difference between Location Fail Log and Network Diagnostics

05 Server Monitor(43)

• What is Server Monitoring?
• Server Agent – Custom Variables
• What data does the Server Monitor Agent collect?
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• Why isn’t my network usage being collected?
• ZFS Health Monitoring

06 Status Pages (Bulk Reports)(14)

• Protect your Status Page with a Password
• Embed Status Page On WHMCS Network Status
• Categories
• Create Status Page
• How to create a beautiful Uptime Status page
• Create a Status Page using Group Actions

07 Billing(24)

• Paying an Invoice with Account Credit
• What Billing Software Is This?
• Add extra monitors to your order
• Turn on/off automatic payments
• Upgrade your plan
• Change Billing Cycle

08 White Label(11)

• White Label is not package exclusive
• Embed White Label Status Pages and Reports
• Partial/Full White Label
• Add A White Label Domain Name
• Accessing Your White Label Reports
• Default White Label Landing Page

09 Support(10)

• Which Support Desk Is This?
• We Need Your Feedback
• In-House Support
• Opening A Ticket
• Live Chat
• Viewing Your Tickets

10 Settings(21)

• Account Settings
• Stack blacklist monitor notifications for X hours
• Filter Monitors Based on Recent Changes
• Enable Blacklist Monitor Plain Text Email Notifications
• Enable Uptime Monitor Plain Text Email Notifications
• Set An Avatar

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?

12 F.A.Q.(40)

• mxtoolbox alternative?
• My blacklist check results differ from my blacklist monitoring results. Why?
• Can I have multiple HetrixTools accounts?
• Can you reset my Uptime Monitoring stats?
• Where can I see my Package Limits?
• Do you offer custom packages?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• Enable automated data access for your Microsoft Outlook SNDS account
• Delisting your blacklisted IPs
• Debugging the issues which caused your downtime
• How to track your uptime using HetrixTools
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• Understanding our APIs
• Understanding API Limits
• Blacklist Check API
• v1 Get Server Agent ID (SID)
• Blacklist Check Credits (also known as API Checks)
• API Keys

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• SMS Price Changes
• v0.9.6 Beta – Uptime Monitoring
• v0.9.10 Beta – Embeded Full White Label Reports & Changeable Icon Colors
• v0.9.44 – Sub-Accounts
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• Affiliate Program changes starting with 1st of December 2016

17 Common Errors(8)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled