01 Getting Started(7)

• Live Queue Status
• Free Accounts Inactivity
• Top Notifications
• Quick Whois Search
• Live Detected Outages
• Say NO To Pageloads

02 Contact Lists(40)

• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• How to group HetrixTools notifications using ilert
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• How to ping a User or Role in your Discord notifications
• Telegram Integration – Direct Message Notifications
• Telegram Integration – Channel Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Blacklist Monitors Actions
• Monitored Blacklists
• Dedicated Queue
• Blacklist Monitor Color Indicators
• Pagination & Monitors/Page
• View further blacklisting details in your reports

04 Uptime Monitor(74)

• Difference between Location Fail Log and Network Diagnostics
• Add a SMTP Monitor
• Add private notes to your Uptime Monitors
• Meet The Interface
• Avoid Getting Our IPs Blocked
• Location Fail Log

05 Server Monitor(47)

• Server Monitoring Resource Usage Webhook Notifications
• Set Resource Usage Warnings
• Server Monitor Color Indicators
• Debug Mode – Linux Agent
• Filter Uptime Monitors Based on Current Warning Status
• Using the Server Monitoring Relay

06 Status Pages (Bulk Reports)(15)

• Incident History
• How to order Categories
• Create Status Page
• How to remove Incident from Status Page
• Protect your Status Page with a Password
• Categories

07 Billing(24)

• Suspension/Termination
• Upgrade your plan
• What Billing Software Is This?
• Remove a saved Payment Method
• Cancel Order / Downgrade to the Free plan
• Partial/Full White Label

08 White Label(11)

• Embed White Label Status Pages and Reports
• Accessing Your White Label Reports
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• Fixed Header

09 Support(10)

• Live Chat
• Ticket View
• Viewing Your Tickets
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback

10 Settings(21)

• Inherit Password Protection
• Stack blacklist monitor notifications for X hours
• Sub-Account – Switch Account
• Filter Monitors Based on Recent Changes
• Default Reports Per Page For Bulk Reports
• Account Settings

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Earnings Calculator
• Affiliate Dashboard

12 F.A.Q.(40)

• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• Do you offer Bulk Blacklist Check?
• How do I access my Uptime Reports?
• mxtoolbox alternative?
• How to remove a monitored Service from multiple servers?
• What is Uptime Monitoring?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to fill in your Company Info
• How to track your uptime using HetrixTools
• Delisting your blacklisted IPs
• Blacklist Check vs. Blacklist Monitor
• Markdown

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Keys
• API – Delete Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v1 Server Stats
• Understanding API Limits
• API – Add Blacklist Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.15 Beta – bad.psky.me RBL added
• Microsoft SNDS Changes [July 2026]
• UCEPROTECT-Level3
• v0.9.30 Beta – Additional Setting Implemented
• v0.9.69 – Changelog
• v0.8.5 Beta

17 Common Errors(11)

• Error 0: keyword not found
• Error 35: error:0A00018A:SSL routines::dh key too small
• HTTP Code [403] Error 0: (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR