01 Getting Started(7)

• Live Queue Status
• Quick Whois Search
• Live Detected Outages
• Top Notifications
• Account Dashboard
• Free Accounts Inactivity

02 Contact Lists(40)

• ilert Integration
• Pushover Notifications
• ntfy.sh Notifications
• Google Chat Integration
• Telegram Integration – Channel Notifications
• SMS Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Filter Monitors Based on Recent Changes
• Difference between Microsoft SNDS Lists on HetrixTools
• Filter Based On RBLs
• Set rDNS or IP address as Label
• Blacklist Monitor Color Indicators
• Blacklist Monitor Change History

04 Uptime Monitor(73)

• Search Cloud
• Uptime Monitoring – WebSnapshots
• Select multiple monitors at once with SHIFT+Click
• Domain Expiration Date Appears Incorrect
• Domain Expiration Monitoring
• Uptime Monitoring Webhook Notifications

05 Server Monitor(46)

• Using the Server Monitoring Relay
• CloudLinux Data Collection Issues
• Install the macOS Server Monitoring Agent
• Reinstall, Update, Remove The Server Monitor Agent
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Why isn’t my network usage being collected?

06 Status Pages (Bulk Reports)(15)

• How to remove Incident from Status Page
• Create a Status Page using Group Actions
• Add an announcement to your Status Page
• Add monitors to a Status Page
• Add Twitter Feed to Bulk Report
• Delete a Status Page

07 Billing(24)

• Account Credit
• Partial/Full White Label
• Turn on/off automatic payments
• Paying an Invoice with Account Credit
• Generate Early Invoice
• Upgrade/Downgrade

08 White Label(11)

• Accessing Your White Label Reports
• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Configure White Label Reports
• Add A White Label Domain Name

09 Support(10)

• Which Support Desk Is This?
• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• Live Chat
• API Keys Access

10 Settings(21)

• Account Settings
• Sub-Accounts Access Levels
• Blacklist monitor change notification threshold
• Activity Log
• Uptime Percentage Period (account-wide)
• Dark Mode

11 Affiliate Program(6)

• Affiliate Program Overview
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• My blacklist check results differ from my blacklist monitoring results. Why?
• I just added Blacklist Monitors, why am I not receiving notifications?
• Why did HetrixTools blacklist my Domain or IP address?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How do I access my Blacklist Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS
• The importance of ordering your monitors list
• Debugging the issues which caused your downtime
• How to use Quick PING
• How to create a beautiful Uptime Status page

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• v1 Get Server Agent ID (SID)
• API v3
• API – Edit Blacklist Monitor
• v2 Set Bulk Report Announcement
• API – Add Website/Ping/Service/SMTP Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Google SafeBrowsing to be removed on 11 Nov. 2019
• v0.9.33 – Dynamic Delisting Links
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• v0.9.9 Beta – Bulk Reports
• v0.9.1 Beta

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: Name or service not known
• Error 35: error:0A00018A:SSL routines::dh key too small