01 Getting Started(7)

• Account Dashboard
• Live Detected Outages
• Say NO To Pageloads
• Live Queue Status
• Quick Whois Search
• Free Accounts Inactivity

02 Contact Lists(40)

• Pushover Notifications
• Phone call notifications
• HipChat Integration
• ilert Integration
• Blacklist Monitoring Webhook Notifications
• Low SMS Credit Warnings

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Range
• Select multiple monitors at once with SHIFT+Click
• Daily/Weekly Blacklist Monitoring Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Queue Priority
• Monitored Blacklists

04 Uptime Monitor(74)

• Uptime Monitors Actions
• Domain Expiration Date Appears Incorrect
• SSL Monitoring
• Show Monitored Target In Uptime Reports
• Add a Cron Job Monitor (Heartbeat Monitor)
• Uptime Monitoring IP Addresses

05 Server Monitor(47)

• Why isn’t my network usage being collected?
• What to do if the Server Monitoring Agent isn’t sending any data?
• Outgoing PING
• Uninstall the HetrixTools Server Monitor Agent
• Using the Server Monitoring Relay
• Server Monitor Color Indicators

06 Status Pages (Bulk Reports)(15)

• Incident History
• How to remove Incident from Status Page
• Categories
• Create Status Page
• Delete a Status Page
• Add Twitter Feed to Bulk Report

07 Billing(24)

• The Basic Package
• Paying an Invoice with Account Credit
• How to receive Billing emails on a different address
• Reactivating a Terminated Order
• Your Orders/Services
• Suspension/Termination

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• Partial/Full White Label
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Configure White Label Reports

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Disable Bulk Report Title
• Which Support Desk Is This?
• We Need Your Feedback
• In-House Support

10 Settings(21)

• Blacklist monitor change notification threshold
• Change Password
• Default Reports Per Page For Bulk Reports
• Set An Avatar
• Enable Uptime Monitor Plain Text Email Notifications
• Stack blacklist monitor notifications for X hours

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Withdraw Earnings
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Program Overview

12 F.A.Q.(40)

• Do you offer Bulk Blacklist Check?
• How many uptime monitoring locations should I select?
• What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
• Can I have multiple HetrixTools accounts?
• Why is Uptime Monitoring so important? Why should I do it?
• My blacklist monitors check-up time is too much apart. What to do?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account
• Uptime Monitoring For Display
• Markdown
• How to use Quick PING

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding our APIs
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Blacklist Check API
• Using the API Relay
• Understanding API Limits
• v1 Get Server Agent ID (SID)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.44 – Sub-Accounts
• v0.9.74 – Server Monitoring – Running Processes
• v0.9.42 – Domain Blacklist Monitoring
• Changes in our Uptime Webhook Notifications
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• v0.9.71 – New front-end design

17 Common Errors(11)

• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 0: keyword not found
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Connected, but no SMTP banner received within Xs