01 Getting Started(7)

• Live Detected Outages
• Live Queue Status
• Quick Whois Search
• Say NO To Pageloads
• Free Accounts Inactivity
• Top Notifications

02 Contact Lists(40)

• Discord Integration
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• Webhook Authentication Token
• Google Chat Integration
• Microsoft Teams Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add extra monitors to your order
• View further blacklisting details in your reports
• Initiate Manual Blacklist Check
• Filter Monitors Based on Recent Changes
• Block View
• Paid vs. Free – Blacklist Monitoring Email Reports

04 Uptime Monitor(74)

• Reset Uptime Monitor History
• Autocomplete Search
• Import Uptime Monitors from .CSV
• Avoid PING False Positives
• Show Monitored Target In Uptime Reports
• Quick PING

05 Server Monitor(47)

• Why isn’t my network usage being collected?
• Filter Uptime Monitors Based on Current Warning Status
• Multiple Disks Support
• What data does the Server Monitor Agent collect?
• Resource Usage Privacy
• Using the Server Monitoring Relay

06 Status Pages (Bulk Reports)(15)

• How to order Categories
• Delete a Status Page
• How to remove Incident from Status Page
• Remove monitors from a Status Page
• Protect your Status Page with a Password
• Create a Status Page using Group Actions

07 Billing(24)

• Pay via Stripe using your debit or credit card
• Account Credit
• Add a new Payment Method
• Why am I being double charged? [PayPal]
• How to receive Billing emails on a different address
• Add extra monitors to your order

08 White Label(11)

• Configure White Label Reports
• Embed White Label Status Pages and Reports
• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain
• Fixed Header
• Partial/Full White Label

09 Support(10)

• Live Chat
• Disable Bulk Report Title
• Opening A Ticket
• Viewing Your Tickets
• We Need Your Feedback
• API Keys Access

10 Settings(21)

• Change Password
• Timezone
• Sub-Account – Switch Account
• Enable Uptime Monitor Plain Text Email Notifications
• Sub-Accounts
• Account Settings

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Affiliate Dashboard

12 F.A.Q.(40)

• Can I have multiple HetrixTools accounts?
• Where can I see my Package Limits?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• Does your Uptime Monitor check from all of the locations simultaneously?
• How to edit White Label domain settings?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Search and Labels
• Delisting your blacklisted IPs
• Debugging the issues which caused your downtime
• How to use Quick PING

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Edit Blacklist Monitor
• API – Delete Blacklist Monitor
• Using the API Relay
• API – Delete Uptime Monitor
• API v3

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.36 – Timezone
• v0.9.73 – New Server Monitor Alerts
• Announcing the new Blacklist Monitor pricing structure
• v0.9.52 – Uptime Monitoring Scheduled Maintenance & Blacklist Monitoring Webhook Notifications
• Schedule Recurring Maintenance
• v0.9.64 – The Basic Package

17 Common Errors(11)

• Error 7: Failed to connect to <target>: Connection refused
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• Error 0: Name or service not known