01 Getting Started(7)

• Account Dashboard
• Quick Whois Search
• Top Notifications
• Live Queue Status
• Say NO To Pageloads
• Live Detected Outages

02 Contact Lists(39)

• Create A Contact List
• Telegram Integration – Group Notifications
• Discord Integration
• PagerDuty Integration
• HipChat Integration
• Mattermost Integration

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Difference between Microsoft SNDS Lists on HetrixTools
• Filter Monitors Based on Recent Changes
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• What is the difference between API Calls and API Checks?
• Add extra monitors to your order
• Blacklist Monitors Actions

04 Uptime Monitor(71)

• SLA Uptime Calculator
• Categories
• Add a Server Agent Monitor (Heartbeat Monitor)
• Domain Expiration Date Appears Incorrect
• How to change Contact List
• Sorting Uptime Monitors

05 Server Monitor(43)

• Reboot Required Warning
• Configure CPU Temperature Warnings
• Why isn’t my network usage being collected?
• Accessing Server Monitoring Data
• CPU Temperature Monitoring
• Misconfigured Network Interface Name

06 Status Pages (Bulk Reports)(14)

• Create Status Page
• How to create a beautiful Uptime Status page
• Add an announcement to your Status Page
• Add Twitter Feed to Bulk Report
• How to order Categories
• Categories

07 Billing(24)

• Change Billing Cycle
• Creating and Canceling Stripe Subscriptions
• Pay via Stripe using Bitcoins
• Pay via Stripe using your debit or credit card
• Paying an Invoice with Account Credit
• Add a new Payment Method

08 White Label(11)

• Partial/Full White Label
• Default White Label Landing Page
• Accessing Your White Label Reports
• Fixed Header
• How to set up a White Label Domain or Subdomain
• Configure White Label Reports

09 Support(10)

• Which Support Desk Is This?
• Ticket View
• We Need Your Feedback
• Opening A Ticket
• In-House Support
• Disable Bulk Report Title

10 Settings(21)

• Account Settings
• Stack blacklist monitor notifications for X hours
• Default Reports Per Page For Bulk Reports
• Blacklist monitor change notification threshold
• Enable Uptime Monitor Plain Text Email Notifications
• Sub-Accounts

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• What to do after following the Delist links?
• How can I contact a blacklist’s owners?
• Why is Uptime Monitoring so important? Why should I do it?
• How do I access my Blacklist Reports?
• Why should I blacklist check & blacklist monitor my IPs?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• Filter Based On RBL
• The importance of ordering your monitors list
• How to use the Cron Job Monitor
• How to set up Keyword Monitoring
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Blacklist Monitor
• Blacklist Check API
• Using the API Relay
• API v3
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.36 – Timezone
• v0.9.53 – Blacklist Monitor Bookmarks
• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.70 – Changelog
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check

17 Common Errors(8)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 7: Failed to connect to <target>: Connection refused
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found