01 Getting Started(7)

• Quick Whois Search
• Say NO To Pageloads
• Live Queue Status
• Account Dashboard
• Live Detected Outages
• Top Notifications

02 Contact Lists(40)

• Default Contact List
• ilert Integration
• Zenduty Integration
• Twitter Direct Message Notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• How to ping a User or Role in your Discord notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Delete Multiple Blacklist Monitors
• Blacklist Monitor Color Indicators
• Search Blacklist Monitors
• View further blacklisting details in your reports
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Block View

04 Uptime Monitor(71)

• Set Domain Expiration Date Manually
• Pagination & Monitors/Page
• Select multiple monitors at once with SHIFT+Click
• Reset Uptime Monitor History
• How to edit Uptime Monitor’s advanced settings
• How is the uptime percentage calculated in your Uptime Reports

05 Server Monitor(44)

• Enable Server Monitor Agent Debugging
• What data does the Server Monitor Agent collect?
• Set Resource Usage Warnings
• Where do I find the SID (Server Monitor ID)?
• Using the Server Monitoring Relay
• Software RAID Monitoring

06 Status Pages (Bulk Reports)(14)

• Create a Status Page using Group Actions
• Protect your Status Page with a Password
• Add Twitter Feed to Bulk Report
• How to remove Incident from Status Page
• Incident History
• Add an announcement to your Status Page

07 Billing(24)

• Upgrade/Downgrade
• Paying an Invoice with Account Credit
• Placing A New Order
• Partial/Full White Label
• Suspension/Termination
• How to receive Billing emails on a different address

08 White Label(11)

• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• White Label is not package exclusive
• Configure White Label Reports
• Partial/Full White Label

09 Support(10)

• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• Disable Bulk Report Title
• We Need Your Feedback
• Live Chat
• Opening A Ticket

10 Settings(21)

• Enable Blacklist Monitor Plain Text Email Notifications
• Dark Mode
• Uptime percentage calculation
• Enable Uptime Monitor Plain Text Email Notifications
• Account Settings
• Set An Avatar

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Withdraw Earnings
• Earnings Calculator
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview

12 F.A.Q.(40)

• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• How are your Uptime Monitoring statistics calculated?
• Why is Uptime Monitoring so important? Why should I do it?
• Why don’t you host your own Status Page?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Why did HetrixTools blacklist my Domain or IP address?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Hiring Freelancers For Delisting
• Uptime Monitoring For Display
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to use Quick PING
• How to set up Keyword Monitoring
• Blacklist Check vs. Blacklist Monitor

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• Blacklist Check API
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Add Blacklist Monitor
• API – Delete Blacklist Monitor
• v1 Get Server Agent ID (SID)
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.37 – Downtime Diagnostics
• v0.9.45 – 6 New Uptime Monitoring Locations
• v0.9.39 – WebHook Notifications
• Schedule Recurring Maintenance
• v0.9.54 – Changelog
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found
• Error 7: Failed to connect to <target>: Connection refused