01 Getting Started(7)

• Live Detected Outages
• Live Queue Status
• Quick Whois Search
• Account Dashboard
• Say NO To Pageloads
• Free Accounts Inactivity

02 Contact Lists(40)

• Opsgenie Integration
• Microsoft Teams Integration
• Google Chat Integration
• SMS Notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Block View
• Select multiple monitors at once with SHIFT+Click
• Daily/Weekly Blacklist Monitoring Reports
• View Blacklist Monitor Changes History
• View further blacklisting details in your reports
• Set rDNS or IP address as Label

04 Uptime Monitor(72)

• How to edit Uptime Monitor’s advanced settings
• Pinned Uptime Monitors
• Add extra monitors to your order
• Maximize Workspace
• Import Uptime Monitors from .CSV
• How to enable SSL Verification for your Uptime Monitor

05 Server Monitor(46)

• Server Monitor Color Indicators
• ZFS Health Monitoring
• Configure CPU Temperature Warnings
• Run Server Monitor Agent As Root
• Server Monitoring Agent – Install Templates
• Ignore certain Network Interfaces for Server Monitoring Agent

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Create Status Page
• Uptime Percentage Period (per status page)
• Embed Status Page On WHMCS Network Status
• How to remove Incident from Status Page
• Categories

07 Billing(24)

• Why am I being double charged? [PayPal]
• Change Billing Cycle
• Reactivating a Terminated Order
• Cancel Order / Downgrade to the Free plan
• Invoices
• Partial/Full White Label

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Configure White Label Reports
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• SSL Error Accessing White Label Report
• Fixed Header

09 Support(10)

• Opening A Ticket
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• In-House Support
• Ticket View

10 Settings(21)

• Blacklist Monitor Color Indicators
• Stack blacklist monitor notifications for X hours
• Sub-Account – Switch Account
• Enable Uptime Monitor Plain Text Email Notifications
• Close Account
• Change Password

11 Affiliate Program(6)

• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• What Affiliate Program Is This?
• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard

12 F.A.Q.(40)

• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Do you offer free trials?
• Why should I blacklist check & blacklist monitor my IPs?
• Can I have multiple HetrixTools accounts?
• How do blacklist notifications work? When do I get notified?
• How to edit White Label domain settings?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• Hiring Freelancers For Delisting
• The importance of ordering your monitors list
• How to use Quick PING
• Debugging the issues which caused your downtime
• Uptime Monitoring For Display

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Edit Blacklist Monitor
• Blacklist Check Credits (also known as API Checks)
• v1 Get Server Agent ID (SID)
• API Uptime Monitor Maintenance Mode
• Understanding API Limits

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.33 – Dynamic Delisting Links
• Announcing the new Blacklist Monitor pricing structure
• v0.9.71 – New front-end design
• v0.9.55 – Changelog
• v0.9.60 – Low SMS Credit Warnings
• UCEPROTECT-Level3

17 Common Errors(8)

• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found