01 Getting Started(7)

• Live Queue Status
• Account Dashboard
• Live Detected Outages
• Free Accounts Inactivity
• Quick Whois Search
• Say NO To Pageloads

02 Contact Lists(40)

• SMS Credits
• Mattermost Integration
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• HipChat Integration
• Server Monitoring Resource Usage Webhook Notifications
• Discord Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Auto Refresh Timer
• Blacklist Monitor Color Indicators
• How to change Contact List
• Blacklist Monitors Actions
• Daily/Weekly Blacklist Monitoring Reports
• Change Blacklist Monitor Label

04 Uptime Monitor(73)

• Search Uptime Monitors
• Schedule Maintenance
• Difference between Location Fail Log and Network Diagnostics
• How to whitelist our Uptime Monitoring Nodes in CSF
• Sorting Uptime Monitors
• Avoid Getting Our IPs Blocked

05 Server Monitor(46)

• Why isn’t my network usage being collected?
• Install the HetrixTools Server Monitor Agent
• Server Monitor Agent Settings
• Misconfigured Network Interface Name (PHP Agent)
• Server Monitoring Agent – Install Templates
• Run Server Monitor Agent As Root

06 Status Pages (Bulk Reports)(15)

• Protect your Status Page with a Password
• Create Status Page
• Add Twitter Feed to Bulk Report
• Uptime Percentage Period (per status page)
• Remove monitors from a Status Page
• Add monitors to a Status Page

07 Billing(24)

• How to receive Billing emails on a different address
• Pay via Stripe using Bitcoins
• Placing A New Order
• Invoices
• Remove a saved Payment Method
• Upgrade/Downgrade

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• Default White Label Landing Page
• Add A White Label Domain Name
• Embed White Label Status Pages and Reports
• Configure White Label Reports
• Partial/Full White Label

09 Support(10)

• API Keys Access
• Live Chat
• Viewing Your Tickets
• We Need Your Feedback
• Opening A Ticket
• Which Support Desk Is This?

10 Settings(21)

• Activity Log
• Sub-Accounts Access Levels
• Sub-Account – Switch Account
• Uptime Percentage Period (account-wide)
• Show monitor labels in your Blacklist Reports
• Enable/Disable multiple logins into your account

11 Affiliate Program(6)

• Affiliate Program Overview
• Withdraw Earnings
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• Why don’t you host your own Status Page?
• Do you offer blacklist delisting assistance?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• What payment methods do you accept?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• Pingdom Alternative

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Hiring Freelancers For Delisting
• Markdown
• How to fill in your Company Info
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API Keys
• Using the API Relay
• v2 List Blacklist Monitors
• v1 Get Server Agent ID (SID)
• API v3
• API – Edit Blacklist Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.8r2 Beta – sorbs.net false positive
• v0.9.70 – Changelog
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• v0.8.7 Beta
• v0.9.56 – Changelog
• v0.9.25 Beta – dnsrbl.org RBL added

17 Common Errors(10)

• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure