01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Live Queue Status
• Account Dashboard
• Quick Whois Search
• Top Notifications

02 Contact Lists(40)

• How to enable Telegram Topics
• HipChat Integration
• Default Contact List
• PushBullet Notifications
• Telegram Integration – Group Notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• How to delete entire IP block from Blacklist Monitoring
• Search Cloud
• Ignore A Blacklist
• Autocomplete Search
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages
• Queue Priority

04 Uptime Monitor(71)

• Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
• Autocomplete Search
• Select multiple monitors at once with SHIFT+Click
• Schedule Maintenance
• Location Fails Warning
• Difference between Location Fail Log and Network Diagnostics

05 Server Monitor(43)

• Debug Mode – Windows Agent
• Where do I find the SID (Server Monitor ID)?
• What data does the Server Monitor Agent collect?
• Debug Mode – Linux Agent
• Ignore certain Network Interfaces for Server Monitoring Agent
• Software RAID Monitoring

06 Status Pages (Bulk Reports)(14)

• How to order Categories
• Remove monitors from a Status Page
• Delete a Status Page
• Add monitors to a Status Page
• How to remove Incident from Status Page
• Embed Status Page On WHMCS Network Status

07 Billing(24)

• Why am I being double charged? [PayPal]
• Upgrade your plan
• Reactivating a Terminated Order
• Add a new Payment Method
• Pay via Stripe using your debit or credit card
• Suspension/Termination

08 White Label(11)

• Partial/Full White Label
• How to set up a White Label Domain or Subdomain
• Fixed Header
• Default White Label Landing Page
• SSL Error Accessing White Label Report
• Configure DNS settings for your White Label Domain

09 Support(10)

• Ticket View
• We Need Your Feedback
• In-House Support
• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Disable Bulk Report Title

10 Settings(21)

• Stack blacklist monitor notifications for X hours
• Uptime percentage calculation
• Default Reports Per Page For Bulk Reports
• Sub-Accounts
• Sub-Accounts Access Levels
• Enable Uptime Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?
• Earnings Calculator
• Withdraw Earnings
• Affiliate Dashboard

12 F.A.Q.(40)

• How do I access my Uptime Reports?
• Can I have multiple HetrixTools accounts?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Why did HetrixTools blacklist my Domain or IP address?
• What is Uptime Monitoring?
• How to remove a monitored Service from multiple servers?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Enable automated data access for your Microsoft Outlook SNDS account
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Debugging the issues which caused your downtime
• Delisting your blacklisted IPs
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Search and Labels

14 Common Issues(3)

• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API v3
• API Keys
• Blacklist Check Credits (also known as API Checks)
• API – Add Blacklist Monitor
• Understanding our APIs
• v2 Set Bulk Report Announcement

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.7 Beta
• v0.9.4 Beta – Ignoring RBLs
• Announcing the new Blacklist Monitor pricing structure
• v0.9.37 – Downtime Diagnostics
• v0.9.59 – Changelog
• v0.9.8 Beta – Blacklist Check

17 Common Errors(8)

• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused