By default, our billing system will send out all the billing related emails (ie: invoices, orders, reminders, etc) to your account’s email address (aka: the email address that you have signed up with).

However, under certain circumstances, you may want your billing related emails to be sent to a different email address as well (ie: for accounting purposes).

 

You can accomplish this in a couple different ways:

 

  • First and easiest way would be to go for one of our Business or Enterprise packages, which allows you to have Sub-Accounts. You can configure one of these Sub-Accounts with your accountant’s email address and enable ‘Billing’ access for that Sub-Account. By doing this, both the master account and the ‘Billing’ access Sub-Account will receive the billing related emails. Furthermore your accountant, having their own Sub-Account on our platform, can even log into your master account and pay the invoices themselves, having ‘Billing’ access.
    You can read more about our Sub-Accounts feature, here:
    https://docs.hetrixtools.com/sub-accounts/
    And you can read about the Sub-Accounts access levels, here:
    https://docs.hetrixtools.com/sub-accounts-access-levels/
    (the access level you are interested in is called ‘Billing’)

 

  • If the Business or Enterprise packages are not for you, there’s still a way for your accountant to receive our billing related emails directly to their inbox. You could simply setup a forwarding rule in your own inbox, to forward all emails coming from our billing email address: billing (at) hetrixtools (dot) com
    This way, your forwarding rule should automatically forward all of our billing related emails, to whichever email address you may so choose.

 

We encourage you to go with the first option, as it would also give your accountant (or accounting department) access to the billing area on our platform, where they can pay your invoices and manage your subscriptions/orders.