01 Getting Started(7)

• Live Queue Status
• Live Detected Outages
• Top Notifications
• Say NO To Pageloads
• Quick Whois Search
• Account Dashboard

02 Contact Lists(40)

• Telegram Integration – Group Notifications – Send Message to Topic
• ilert Integration
• Twitter Direct Message Notifications
• Telegram Integration – Direct Message Notifications
• Pushover Notifications
• SMS Notifications

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Block
• Delete Multiple Blacklist Monitors
• Blacklist Monitor Report
• Filter Based On RBLs
• Blacklist Monitors Actions
• Notice Report Changes

04 Uptime Monitor(74)

• Schedule Recurring Maintenance
• Maximize Workspace
• Here’s how Maintenance Mode affects your Uptime Reports
• How to whitelist our Uptime Monitoring Nodes in CSF
• Uptime Monitor Report
• Add a Website Uptime Monitor

05 Server Monitor(47)

• Enable Server Monitor Agent Debugging
• Install the HetrixTools Server Monitor Agent
• Filter Uptime Monitors Based on Current Warning Status
• Set Resource Usage Warnings
• Using the Server Monitoring Relay
• CloudLinux Data Collection Issues

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• Embed Status Page On WHMCS Network Status
• Remove monitors from a Status Page
• Add Twitter Feed to Bulk Report
• Incident History
• Categories

07 Billing(24)

• Account Credit
• Invoices
• Your Orders/Services
• The Basic Package
• Upgrade/Downgrade
• Reactivating a Terminated Order

08 White Label(11)

• Fixed Header
• How to set up a White Label Domain or Subdomain
• Configure White Label Reports
• Add A White Label Domain Name
• Partial/Full White Label
• Configure DNS settings for your White Label Domain

09 Support(10)

• Which Support Desk Is This?
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Viewing Your Tickets
• Ticket View

10 Settings(21)

• Timezone
• Show monitor labels in your Blacklist Reports
• Blacklist Monitor Color Indicators
• Filter Monitors Based on Recent Changes
• Activity Log
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• Earnings Calculator
• Affiliate Program Overview
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• How to edit White Label domain settings?
• Why is Uptime Monitoring so important? Why should I do it?
• Does your Uptime Monitor check from all of the locations simultaneously?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• What to do after following the Delist links?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• How to create a beautiful Uptime Status page
• Hiring Freelancers For Delisting
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Debugging the issues which caused your downtime

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API – Delete Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API – Edit Blacklist Monitor
• API – Add Blacklist Monitor
• Understanding API Limits

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.56 – Changelog
• v0.9.61 – Autocomplete Search
• SMS Credits Price Reduction
• v0.9.68 – Changelog
• v0.9.10 Beta – Embeded Full White Label Reports & Changeable Icon Colors
• v0.9.58 – Changelog

17 Common Errors(11)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found