01 Getting Started(7)

• Quick Whois Search
• Live Detected Outages
• Free Accounts Inactivity
• Live Queue Status
• Account Dashboard
• Top Notifications

02 Contact Lists(40)

• Server Monitoring Resource Usage Webhook Notifications
• PagerDuty Integration
• ntfy.sh Notifications
• Pushover Notifications
• Discord Integration
• RocketChat Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Blacklist Monitor Report
• Add multiple entries at once
• Notice Report Changes
• Daily/Weekly Blacklist Monitoring Reports
• Monitored Blacklists
• Ignore A Blacklist

04 Uptime Monitor(74)

• Search Uptime Monitors
• Here’s how Maintenance Mode affects your Uptime Reports
• Schedule Maintenance
• How to enable SSL Verification for your Uptime Monitor
• Filter Uptime Monitors
• How do we perform Uptime Monitoring network changes

05 Server Monitor(47)

• What data does the Server Monitor Agent collect?
• Outgoing PING
• Why isn’t my network usage being collected?
• View Running Processes
• Using the Server Monitoring Relay
• Configure CPU Temperature Warnings

06 Status Pages (Bulk Reports)(15)

• Create Status Page
• Categories
• Incident History
• How to remove Incident from Status Page
• Delete a Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Generate Early Invoice
• Account Credit
• Add a new Payment Method
• Paying an Invoice with Account Credit
• Partial/Full White Label

08 White Label(11)

• White Label is not package exclusive
• Configure White Label Reports
• Partial/Full White Label
• Configure DNS settings for your White Label Domain
• Fixed Header
• Default White Label Landing Page

09 Support(10)

• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket
• Ticket View
• Which Support Desk Is This?
• Live Chat

10 Settings(21)

• Default Reports Per Page For Bulk Reports
• Sub-Account – Switch Account
• Filter Monitors Based on Recent Changes
• Blacklist monitor change notification threshold
• Show monitor labels in your Blacklist Reports
• Enable Uptime Monitor Plain Text Email Notifications

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• How to edit White Label domain settings?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Why did HetrixTools blacklist my Domain or IP address?
• mxtoolbox alternative?
• Why should I blacklist check & blacklist monitor my IPs?
• How to do a Blacklist Check?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• The importance of ordering your monitors list
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to set up Keyword Monitoring
• How to create a beautiful Uptime Status page
• Filter Based On RBL

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API v3
• Blacklist Check API
• API – Add Blacklist Monitor
• API – Delete Blacklist Monitor
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v2 List Blacklist Monitors

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.5 Beta
• Required activity increased from 30 days to 90 days + Basic package discontinued
• v0.9.44 – Sub-Accounts
• v0.9.33 – Dynamic Delisting Links
• v0.9.6 Beta – Uptime Monitoring
• v0.8.2 Beta

17 Common Errors(11)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: Name or service not known
• Error 7: Failed to connect to <target>: Connection refused
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR