01 Getting Started(7)

• Account Dashboard
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Live Queue Status
• Say NO To Pageloads

02 Contact Lists(40)

• Remove entry from Contact List
• Default Contact List
• Twitter Direct Message Notifications
• Mattermost Integration
• Google Chat Integration
• Low SMS Credit Warnings

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Change Blacklist Monitor Label
• How to delete entire IP block from Blacklist Monitoring
• Add multiple entries at once
• Filter Monitors Based on Recent Changes
• View further blacklisting details in your reports
• What is the difference between API Calls and API Checks?

04 Uptime Monitor(71)

• Select multiple monitors at once with SHIFT+Click
• Add extra monitors to your order
• Pause an Uptime Monitor
• Import Uptime Monitors from .CSV
• Search Uptime Monitors
• Enable Uptime Monitor Plain Text Email Notifications

05 Server Monitor(46)

• What is Server Monitoring?
• Using the Server Monitoring Relay
• Linux Server Monitoring Agent (v2) – API Endpoint Documentation
• Debug Mode – Windows Agent
• Install the macOS Server Monitoring Agent
• HDD/SSD/NVMe Drive Health Monitor

06 Status Pages (Bulk Reports)(14)

• Categories
• Incident History
• Embed Status Page On WHMCS Network Status
• Delete a Status Page
• Add an announcement to your Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Creating and Canceling Stripe Subscriptions
• Pay via Stripe using your debit or credit card
• Why am I being double charged? [PayPal]
• Turn on/off automatic payments
• What Billing Software Is This?
• Remove a saved Payment Method

08 White Label(11)

• Default White Label Landing Page
• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• SSL Error Accessing White Label Report
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain

09 Support(10)

• Opening A Ticket
• Live Chat
• Which Support Desk Is This?
• Viewing Your Tickets
• Ticket View
• Disable Bulk Report Title

10 Settings(21)

• Sub-Accounts
• Sub-Accounts Access Levels
• Enable Blacklist Monitor Plain Text Email Notifications
• Account Settings
• Inherit Password Protection
• Dark Mode

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Withdraw Earnings
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Earnings Calculator

12 F.A.Q.(40)

• Pingdom Alternative
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• What to do after following the Delist links?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• Do you offer Bulk Blacklist Check?
• mxtoolbox alternative?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use the Cron Job Monitor
• Debugging the issues which caused your downtime
• Search and Labels
• How to use Quick PING
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API Uptime Monitor Maintenance Mode
• API Explorer
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v2 Set Bulk Report Announcement
• API – Delete Blacklist Monitor
• API – Delete Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.33 – Dynamic Delisting Links
• v0.8.2 Beta
• v0.9.61 – Autocomplete Search
• v0.9.38 – Categories
• v0.9.39 – WebHook Notifications
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known
• Error 0: keyword not found
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled