01 Getting Started(7)

• Say NO To Pageloads
• Account Dashboard
• Live Detected Outages
• Quick Whois Search
• Free Accounts Inactivity
• Live Queue Status

02 Contact Lists(40)

• Create A Contact List
• Slack Integration
• Phone call notifications
• SMS Notifications
• SMS Credits
• How do Contact Lists work?

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Sorting Blacklist Monitors
• Add Your First Blacklist Monitor
• Maximize Workspace
• Queue Priority
• Notice Report Changes
• Hourly/Daily/Weekly/Monthly Blacklist Monitoring Reports for Status Pages

04 Uptime Monitor(73)

• Pinned Uptime Monitors
• Delete Uptime Monitor
• Add a Server Agent Monitor (Heartbeat Monitor)
• Uptime Monitoring Nodes Status
• Uptime Monitors Actions
• Import Uptime Monitors from .CSV

05 Server Monitor(46)

• Reinstall, Update, Remove The Server Monitor Agent
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Resource Usage Privacy
• What to do if the Server Monitoring Agent isn’t sending any data?
• What data does the Server Monitor Agent collect?
• Software RAID Monitoring

06 Status Pages (Bulk Reports)(15)

• Delete a Status Page
• Embed Status Page On WHMCS Network Status
• Add Twitter Feed to Bulk Report
• Create Status Page
• Create a Status Page using Group Actions
• Add an announcement to your Status Page

07 Billing(24)

• Add a new Payment Method
• Invoices
• Upgrade/Downgrade
• Add extra monitors to your order
• How to receive Billing emails on a different address
• The Basic Package

08 White Label(11)

• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Partial/Full White Label
• Fixed Header
• SSL Error Accessing White Label Report
• Default White Label Landing Page

09 Support(10)

• Opening A Ticket
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback
• Live Chat
• Which Support Desk Is This?

10 Settings(21)

• Uptime Percentage Period (account-wide)
• Sub-Accounts
• Inherit Password Protection
• Enable Uptime Monitor Plain Text Email Notifications
• Change Password
• Sub-Account – Switch Account

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Affiliate Program Overview
• Earnings Calculator

12 F.A.Q.(40)

• How to remove a monitored Service from multiple servers?
• Can I have multiple HetrixTools accounts?
• My blacklist monitors check-up time is too much apart. What to do?
• I just added Blacklist Monitors, why am I not receiving notifications?
• My IP (or domain) is blacklisted, how do I delist it?
• What to do after following the Delist links?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Adding your IPs to Microsoft Outlook SNDS
• How to use Quick PING
• Enable automated data access for your Microsoft Outlook SNDS account
• How to use the Cron Job Monitor
• How to fill in your Company Info
• Filter Based On RBL

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• v2 Set Bulk Report Announcement
• API – Edit Blacklist Monitor
• Understanding API Limits
• Blacklist Check API
• Using the API Relay
• v2 List Blacklist Monitors

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Required activity increased from 30 days to 90 days + Basic package discontinued
• v0.9.67 – ‘Google Safe Browsing’ Blacklist Monitoring
• v0.9.42 – Domain Blacklist Monitoring
• v0.9.72 – Software RAID Monitor & Drive Health Monitor
• UCEPROTECT-Level3
• Changes to SMART test warnings and Group Actions

17 Common Errors(10)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A00018A:SSL routines::dh key too small
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled