01 Getting Started(7)

• Top Notifications
• Free Accounts Inactivity
• Account Dashboard
• Live Detected Outages
• Say NO To Pageloads
• Live Queue Status

02 Contact Lists(40)

• Microsoft Teams Integration
• Zenduty Integration
• Opsgenie Integration
• SMS Credits
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• How to group HetrixTools notifications using ilert

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Group Actions
• View Blacklist Monitor Changes History
• Ignore A Blacklist
• Add multiple entries at once
• What is the difference between API Calls and API Checks?
• Bookmarks

04 Uptime Monitor(73)

• Add private notes to your Uptime Monitors
• Add a PING/Service Uptime Monitor
• How to order Categories
• Autocomplete Search
• Schedule Recurring Maintenance
• How do we perform Uptime Monitoring network changes

05 Server Monitor(46)

• Reinstall, Update, Remove The Server Monitor Agent
• ZFS Health Monitoring
• Installing the Windows Server Monitoring Agent
• Why isn’t my network usage being collected?
• Server Agent – Custom Variables
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot

06 Status Pages (Bulk Reports)(15)

• Embed Status Page On WHMCS Network Status
• Protect your Status Page with a Password
• Uptime Percentage Period (per status page)
• Add Twitter Feed to Bulk Report
• How to order Categories
• Add monitors to a Status Page

07 Billing(24)

• Paying an Invoice with Account Credit
• Invoices
• Cancel Order / Downgrade to the Free plan
• Add a new Payment Method
• What Billing Software Is This?
• How to receive Billing emails on a different address

08 White Label(11)

• White Label is not package exclusive
• SSL Error Accessing White Label Report
• Partial/Full White Label
• Add A White Label Domain Name
• Configure White Label Reports
• Embed White Label Status Pages and Reports

09 Support(10)

• API Keys Access
• Which Support Desk Is This?
• In-House Support
• Live Chat
• Ticket View
• Opening A Ticket

10 Settings(21)

• Account Settings
• Sub-Account – Switch Account
• Default Reports Per Page For Bulk Reports
• Uptime Percentage Period (account-wide)
• Activity Log
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator

12 F.A.Q.(40)

• How to increase Linux Server Monitoring Agent metrics collection intervals
• How are your Uptime Monitoring statistics calculated?
• Why don’t you host your own Status Page?
• How to buy SMS Credits?
• I just added Blacklist Monitors, why am I not receiving notifications?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use the Cron Job Monitor
• Blacklist Check vs. Blacklist Monitor
• How to use Quick PING
• Filter Based On RBL

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• v2 Set Bulk Report Announcement
• v1 Get Server Agent ID (SID)
• Blacklist Check API
• API – Add Website/Ping/Service/SMTP Uptime Monitor
• Understanding API Limits

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.7 Beta
• v0.9.18 Beta – Edit Label / Group Set Label / Group Change Contact List
• v0.8.5 Beta
• Moscow Relocation API/Webhook Changes
• v0.9.63 – Telegram Integration
• v0.9.32 – Bulk Report Announcements

17 Common Errors(10)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: Name or service not known
• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 7: Failed to connect to <target>: Connection refused