01 Getting Started(7)

• Live Queue Status
• Free Accounts Inactivity
• Quick Whois Search
• Live Detected Outages
• Say NO To Pageloads
• Top Notifications

02 Contact Lists(40)

• Splunk/VictorOps Integration
• SMS Notifications
• How to group HetrixTools notifications using ilert
• SMS Credits
• SMS Notification Examples
• Remove entry from Contact List

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Filter Monitors Based on Recent Changes
• Meet The Interface
• Ignore A Blacklist
• Pagination & Monitors/Page
• Dedicated Queue
• Auto Refresh Timer

04 Uptime Monitor(73)

• Pinned Uptime Monitors
• Domain Expiration Date Appears Incorrect
• Uptime Monitors Actions
• Meet The Interface
• Add extra monitors to your order
• Quick PING

05 Server Monitor(46)

• Install the macOS Server Monitoring Agent
• Set Resource Usage Warnings
• Uninstall the HetrixTools Server Monitor Agent
• What is Server Monitoring?
• Service Monitoring
• CPU Temperature Monitoring

06 Status Pages (Bulk Reports)(15)

• Uptime Percentage Period (per status page)
• Incident History
• How to create a beautiful Uptime Status page
• Protect your Status Page with a Password
• How to order Categories
• Add monitors to a Status Page

07 Billing(24)

• Add extra monitors to your order
• Your Orders/Services
• Partial/Full White Label
• Placing A New Order
• Invoices
• Why am I being double charged? [PayPal]

08 White Label(11)

• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Configure White Label Reports
• White Label is not package exclusive
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name

09 Support(10)

• Live Chat
• Which Support Desk Is This?
• Ticket View
• We Need Your Feedback
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Opening A Ticket

10 Settings(21)

• Timezone
• Default Reports Per Page For Bulk Reports
• Set An Avatar
• Show monitor labels in your Blacklist Reports
• Inherit Password Protection
• Dark Mode

11 Affiliate Program(6)

• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why did HetrixTools blacklist my Domain or IP address?
• What is Uptime Monitoring?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• mxtoolbox alternative?
• How do I access my Blacklist Reports?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to track your uptime using HetrixTools
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Adding your IPs to Microsoft Outlook SNDS
• How to set up Keyword Monitoring
• How to fill in your Company Info
• The importance of ordering your monitors list

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• Blacklist Check API
• Understanding our APIs
• API v3
• API – Edit Blacklist Monitor
• API – Delete Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.8r1 Beta
• v0.9.42 – Domain Blacklist Monitoring
• [Caution] Possibly Fake RBLs: bl.nszones.com, sbl.nszones.com and dyn.nszones.com
• v0.8.4 Beta
• v0.9.47 – Changelog
• v0.9.49 – Server Monitoring

17 Common Errors(10)

• Error 7: Failed to connect to <target>: Connection refused
• Error 0: Name or service not known
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A00018A:SSL routines::dh key too small
• Error 0: keyword not found