01 Getting Started(7)

• Top Notifications
• Account Dashboard
• Free Accounts Inactivity
• Quick Whois Search
• Live Detected Outages
• Live Queue Status

02 Contact Lists(40)

• Remove entry from Contact List
• How do Contact Lists work?
• Uptime Monitoring Webhook Notifications
• ilert Integration
• Telegram Integration – Channel Notifications
• Server Monitoring Resource Usage Webhook Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Search Cloud
• What is the difference between API Calls and API Checks?
• Meet The Interface
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• View further blacklisting details in your reports
• Add Your First Blacklist Monitor

04 Uptime Monitor(73)

• Avoid PING False Positives
• Add extra monitors to your order
• How to order Categories
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• How is the uptime percentage calculated in your Uptime Reports
• Network Diagnostics

05 Server Monitor(46)

• CloudLinux Data Collection Issues
• Accessing Server Monitoring Data
• Misconfigured Network Interface Name
• Debug Mode – Linux Agent
• Misconfigured Network Interface Name (PHP Agent)
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• Create Status Page
• Add monitors to a Status Page
• Delete a Status Page
• Categories
• Add an announcement to your Status Page

07 Billing(24)

• Remove a saved Payment Method
• Partial/Full White Label
• Add a new Payment Method
• Paying an Invoice with Account Credit
• How to receive Billing emails on a different address
• Change Billing Cycle

08 White Label(11)

• Fixed Header
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• Configure DNS settings for your White Label Domain
• SSL Error Accessing White Label Report
• Accessing Your White Label Reports

09 Support(10)

• In-House Support
• Ticket View
• We Need Your Feedback
• Opening A Ticket
• API Keys Access
• Disable Bulk Report Title

10 Settings(21)

• Enable Uptime Monitor Plain Text Email Notifications
• Close Account
• Default Reports Per Page For Bulk Reports
• Uptime Percentage Period (account-wide)
• Timezone
• Change Password

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Dashboard

12 F.A.Q.(40)

• How can I remove or edit the label of multiple monitors at once?
• Do you offer custom packages?
• How do I access my Uptime Reports?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• My IP (or domain) is blacklisted, how do I delist it?
• Do you offer blacklist delisting assistance?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account
• How to fill in your Company Info
• Debugging the issues which caused your downtime
• Adding your IPs to Microsoft Outlook SNDS
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Blacklist Monitor
• v2 Set Bulk Report Announcement
• Using the API Relay
• Understanding API Limits
• API v3
• API Explorer

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.8.4 Beta
• v0.9.57 – Changelog
• Introducing Phone Call Notifications
• v0.9.2 Beta
• v0.9.71 – New front-end design
• v0.9.56 – Changelog

17 Common Errors(10)

• Error 0: keyword not found
• HTTP Code [403] Error 0: (Xms)
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000102:SSL routines::unsupported protocol