01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Quick Whois Search
• Account Dashboard
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(40)

• PushBullet Notifications
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• PagerDuty Integration
• SMS Notification Examples
• Create A Contact List
• Discord Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Filter Based On RBLs
• Change Blacklist Monitor Label
• Search Blacklist Monitors
• Delete Multiple Blacklist Monitors
• Blacklist Monitoring Webhook Notifications
• Group Actions

04 Uptime Monitor(73)

• How to enable SSL Verification for your Uptime Monitor
• Uptime Monitors Actions
• Advanced cron job monitoring
• Uptime Monitor Report
• Schedule Recurring Maintenance
• Add a Website Uptime Monitor

05 Server Monitor(46)

• Installing the Windows Server Monitoring Agent
• What data does the Server Monitor Agent collect?
• Configure CPU Temperature Warnings
• Enable Server Monitor Agent Debugging
• Where do I find the SID (Server Monitor ID)?
• Server Monitor Agent Requirements & Compatibility

06 Status Pages (Bulk Reports)(15)

• Categories
• Remove monitors from a Status Page
• Delete a Status Page
• Add an announcement to your Status Page
• How to remove Incident from Status Page
• Incident History

07 Billing(24)

• The Basic Package
• Cancel Order / Downgrade to the Free plan
• Account Credit
• Why am I being double charged? [PayPal]
• Generate Early Invoice
• Upgrade your plan

08 White Label(11)

• SSL Error Accessing White Label Report
• Accessing Your White Label Reports
• Configure White Label Reports
• How to set up a White Label Domain or Subdomain
• Fixed Header
• White Label is not package exclusive

09 Support(10)

• Viewing Your Tickets
• Which Support Desk Is This?
• Opening A Ticket
• Live Chat
• We Need Your Feedback
• Ticket View

10 Settings(21)

• Sub-Account – Switch Account
• Change Password
• Filter Monitors Based on Recent Changes
• Uptime Percentage Period (account-wide)
• Show monitor labels in your Blacklist Reports
• Dark Mode

11 Affiliate Program(6)

• Earnings Calculator
• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
• How do blacklist notifications work? When do I get notified?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• Can I have multiple HetrixTools accounts?
• Do you offer Bulk Blacklist Check?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Blacklist Check vs. Blacklist Monitor
• How to use the Cron Job Monitor
• Filter Based On RBL
• Markdown
• How to use Quick PING
• Hiring Freelancers For Delisting

14 Common Issues(3)

• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• v2 List Blacklist Monitors
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• API Explorer
• v1 Get Server Agent ID (SID)
• API – Edit Blacklist Monitor
• Using the API Relay

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.29 Beta – Uptime Monitor Weekly/Monthly Reports
• Changes to SMART test warnings and Group Actions
• v0.9.22 Beta – Repeated Alerts
• v0.9.13 Beta – Ping Monitoring & Company Info
• v0.9.7 Beta
• v0.9.65 – Changelog

17 Common Errors(10)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: Name or service not known
• Error 35: error:0A00018A:SSL routines::dh key too small
• HTTP Code [403] Error 0: (Xms)