01 Getting Started(7)

• Say NO To Pageloads
• Top Notifications
• Quick Whois Search
• Live Queue Status
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• How to enable Telegram Topics
• Telegram Integration – Group Notifications – Send Message to Topic
• SMS Notifications
• Telegram Integration – Direct Message Notifications
• Mattermost Integration
• SMS Notification Examples

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitor Color Indicators
• Change Blacklist Monitor Label
• Filter Monitors Based on Recent Changes
• View further blacklisting details in your reports
• Show Only Blacklisted
• Blacklist Monitor Change History

04 Uptime Monitor(73)

• How to edit Uptime Monitor’s advanced settings
• Add a Website Uptime Monitor
• How is the uptime percentage calculated in your Uptime Reports
• Quick PING
• Website Uptime Monitoring – Accepted HTTP Codes
• Copy Settings

05 Server Monitor(46)

• Server Agent – Custom Variables
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• Debug Mode – Windows Agent
• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• What is Server Monitoring?
• Reboot Required Warning

06 Status Pages (Bulk Reports)(15)

• How to order Categories
• Categories
• Incident History
• Embed Status Page On WHMCS Network Status
• How to remove Incident from Status Page
• Remove monitors from a Status Page

07 Billing(24)

• Paying an Invoice with Account Credit
• Your Orders/Services
• Placing A New Order
• How to receive Billing emails on a different address
• Partial/Full White Label
• Turn on/off automatic payments

08 White Label(11)

• Accessing Your White Label Reports
• Add A White Label Domain Name
• Fixed Header
• Default White Label Landing Page
• SSL Error Accessing White Label Report
• Partial/Full White Label

09 Support(10)

• Opening A Ticket
• Viewing Your Tickets
• API Keys Access
• Disable Bulk Report Title
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?

10 Settings(21)

• Timezone
• Default Reports Per Page For Bulk Reports
• Activity Log
• Close Account
• Uptime Percentage Period (account-wide)
• Change Password

11 Affiliate Program(6)

• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Affiliate Dashboard
• Affiliate Program Overview

12 F.A.Q.(40)

• How are your Uptime Monitoring statistics calculated?
• How do I access my Blacklist Reports?
• Do you offer custom packages?
• Can I have multiple HetrixTools accounts?
• Why did HetrixTools blacklist my Domain or IP address?
• Do you offer blacklist delisting assistance?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Blacklist Check vs. Blacklist Monitor
• Debugging the issues which caused your downtime
• Search and Labels
• How to use the Cron Job Monitor
• How to set up Keyword Monitoring

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• v2 Set Bulk Report Announcement
• API Explorer
• API Uptime Monitor Maintenance Mode
• Understanding our APIs
• v1 Server Stats

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.36 – Timezone
• v0.9.74 – Server Monitoring – Running Processes
• v0.9.48 – Changelog
• v0.9.46 – Introducing Invaluement RBLs
• Introducing Phone Call Notifications
• Changes to SMART test warnings and Group Actions

17 Common Errors(10)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 7: Failed to connect to <target>: Connection refused
• Error 0: keyword not found
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• HTTP Code [403] Error 0: (Xms)