01 Getting Started(7)

• Free Accounts Inactivity
• Quick Whois Search
• Live Queue Status
• Live Detected Outages
• Top Notifications
• Account Dashboard

02 Contact Lists(40)

• Mattermost Integration
• Do Not Disturb Schedule
• SIGNL4 Integration
• Create A Contact List
• Remove entry from Contact List
• Discord Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• View Blacklist Monitor Changes History
• Ignore A Blacklist
• Filter Monitors Based on Recent Changes
• Show Only Blacklisted
• Difference between Microsoft SNDS Lists on HetrixTools
• Enable Blacklist Monitor Plain Text Email Notifications

04 Uptime Monitor(74)

• How to change Contact List
• Pause an Uptime Monitor
• How do we perform Uptime Monitoring network changes
• Filter Uptime Monitors
• SSL Certificate Expiration Date Monitoring
• Clone an Uptime Monitor

05 Server Monitor(47)

• Enable Server Monitor Agent Debugging
• Install the HetrixTools Server Monitor Agent
• Server Monitor Agent Requirements & Compatibility
• Server Agent – Custom Variables
• Server Monitoring Agent – Install Templates
• How to install S.M.A.R.T. (smartmontools) on your server

06 Status Pages (Bulk Reports)(15)

• Create a Status Page using Group Actions
• How to remove Incident from Status Page
• Create Status Page
• Add Twitter Feed to Bulk Report
• How to order Categories
• Add an announcement to your Status Page

07 Billing(24)

• Upgrade/Downgrade
• Upgrade your plan
• Remove a saved Payment Method
• Change Billing Cycle
• Invoices
• Pay via Stripe using your debit or credit card

08 White Label(11)

• SSL Error Accessing White Label Report
• Fixed Header
• Accessing Your White Label Reports
• Configure White Label Reports
• Default White Label Landing Page
• Embed White Label Status Pages and Reports

09 Support(10)

• We Need Your Feedback
• Ticket View
• Viewing Your Tickets
• Live Chat
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings

10 Settings(21)

• Blacklist Monitor Color Indicators
• Show monitor labels in your Blacklist Reports
• Close Account
• Sub-Account – Switch Account
• Sub-Accounts
• Default Reports Per Page For Bulk Reports

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Earnings Calculator
• Withdraw Earnings
• Affiliate Program Overview

12 F.A.Q.(40)

• How to increase Linux Server Monitoring Agent metrics collection intervals
• My blacklist monitors check-up time is too much apart. What to do?
• Do you offer blacklist delisting assistance?
• Can I have multiple HetrixTools accounts?
• How to remove a monitored Service from multiple servers?
• How can I contact a blacklist’s owners?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use the Cron Job Monitor
• Delisting your blacklisted IPs
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Hiring Freelancers For Delisting
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to set up Keyword Monitoring

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API – Delete Blacklist Monitor
• API – Add Blacklist Monitor
• v2 Set Bulk Report Announcement
• API Explorer
• v1 Server Stats
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.3 Beta
• v0.9.8r4 Beta – vote.drbl.gremlin.ru & work.drbl.gremlin.ru – disabled
• v0.9.41 – Introducing SMS Notifications & SMS Credits
• v0.9.8 Beta – Blacklist Check
• v0.9.10 Beta – Embeded Full White Label Reports & Changeable Icon Colors
• v0.9.33 – Dynamic Delisting Links

17 Common Errors(11)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: keyword not found
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused