01 Getting Started(7)

• Say NO To Pageloads
• Top Notifications
• Account Dashboard
• Live Detected Outages
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(38)

• How to enable Telegram Topics
• Microsoft Teams Integration
• Telegram Integration – Group Notifications – Send Message to Topic
• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• SMS Notifications
• Pushover Notifications

03 Blacklist Monitor(61)

• 03.01 RBL Info(15)

• How to change Contact List
• Maximize Workspace
• Add extra monitors to your order
• Dedicated Queue
• What is the difference between API Calls and API Checks?
• Add An IP Block

04 Uptime Monitor(69)

• Pagination & Monitors/Page
• Downtime Notes
• Location Fail Log
• Add extra monitors to your order
• Uptime Monitor Report
• Avoid Getting Our IPs Blocked

05 Server Monitor(41)

• Install the HetrixTools Server Monitor Agent
• Accessing Server Monitoring Data
• Multiple Disks Support
• HDD/SSD/NVMe Drive Health Monitor
• Resource Usage Privacy
• Service Monitoring

06 Status Pages (Bulk Reports)(12)

• Categories
• Protect your Status Page with a Password
• Create a Status Page using Group Actions
• Add monitors to a Status Page
• How to create a beautiful Uptime Status page
• How to order Categories

07 Billing(24)

• Why am I being double charged? [PayPal]
• Upgrade/Downgrade
• Add extra monitors to your order
• Reactivating a Terminated Order
• Upgrade your plan
• Creating and Canceling Stripe Subscriptions

08 White Label(11)

• White Label is not package exclusive
• Configure White Label Reports
• Accessing Your White Label Reports
• Add A White Label Domain Name
• SSL Error Accessing White Label Report
• How to set up a White Label Domain or Subdomain

09 Support(10)

• Viewing Your Tickets
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• Disable Bulk Report Title
• API Keys Access
• Live Chat

10 Settings(21)

• Dark Mode
• Activity Log
• Uptime percentage calculation
• Default Reports Per Page For Bulk Reports
• Sub-Accounts
• Sub-Accounts Access Levels

11 Affiliate Program(6)

• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Earnings Calculator
• Affiliate Program Overview
• Affiliate Dashboard

12 F.A.Q.(39)

• mxtoolbox alternative?
• Do you offer blacklist delisting assistance?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
• What is Uptime Monitoring?
• How to do a Blacklist Check?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to use the Cron Job Monitor
• How to track your uptime using HetrixTools
• Adding your IPs to Microsoft Outlook SNDS
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Filter Based On RBL
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(2)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• Understanding our APIs
• v1 Server Stats
• API Explorer
• API Keys
• API Uptime Monitor Maintenance Mode
• v1 Get Server Agent ID (SID)

16 Announcements(177)

• 16.01 Incidents(57)

• 16.02 Network Changes(14)

• v0.9.16 Beta – (Non White Label) Public Reports Facelift
• v0.9.71 – New front-end design
• v0.9.19 Beta – New Documentation / Filter RBLs in Bulk Reports / Initiate Manual Blacklist Check
• v0.9.74 – Server Monitoring – Running Processes
• v0.9.1 Beta
• v0.9.23 Beta – SSL Monitoring / Show Monitored Target In Uptime Reports

17 Common Errors(8)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 0: Name or service not known
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 0: keyword not found