01 Getting Started(7)

• Live Queue Status
• Quick Whois Search
• Top Notifications
• Live Detected Outages
• Free Accounts Inactivity
• Account Dashboard

02 Contact Lists(40)

• Mattermost Integration
• Blacklist Monitoring Webhook Notifications
• Create A Contact List
• ilert Integration
• How to group HetrixTools notifications using ilert
• Uptime Monitoring Webhook Notifications

03 Blacklist Monitor(62)

• 03.01 RBL Info(15)

• Group Actions
• Filter Based On RBLs
• Delete Multiple Blacklist Monitors
• Blacklist Monitoring Webhook Notifications
• Auto Refresh Timer
• Filter Monitors Based on Recent Changes

04 Uptime Monitor(71)

• Filter Uptime Monitors Based on Current Warning Status
• Pause an Uptime Monitor
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages
• How to order Categories
• Downtime Notes
• Add private notes to your Uptime Monitors

05 Server Monitor(44)

• Resource Usage Privacy
• Installing the Windows Server Monitoring Agent
• Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
• CPU Temperature Monitoring
• How to install S.M.A.R.T. (smartmontools) on your server
• Enable Server Monitor Agent Debugging

06 Status Pages (Bulk Reports)(14)

• Delete a Status Page
• How to create a beautiful Uptime Status page
• Create a Status Page using Group Actions
• Embed Status Page On WHMCS Network Status
• Create Status Page
• Add an announcement to your Status Page

07 Billing(24)

• Paying an Invoice with Account Credit
• Reactivating a Terminated Order
• Suspension/Termination
• Partial/Full White Label
• Why am I being double charged? [PayPal]
• Your Orders/Services

08 White Label(11)

• Configure DNS settings for your White Label Domain
• Embed White Label Status Pages and Reports
• How to set up a White Label Domain or Subdomain
• Add A White Label Domain Name
• White Label is not package exclusive
• Fixed Header

09 Support(10)

• API Keys Access
• Which Support Desk Is This?
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• In-House Support
• We Need Your Feedback
• Live Chat

10 Settings(21)

• Stack blacklist monitor notifications for X hours
• Enable Uptime Monitor Plain Text Email Notifications
• Close Account
• Default Reports Per Page For Bulk Reports
• Sub-Accounts Access Levels
• Uptime percentage calculation

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• What Affiliate Program Is This?
• Withdraw Earnings

12 F.A.Q.(40)

• How can I contact a blacklist’s owners?
• Can you reset my Uptime Monitoring stats?
• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• What payment methods do you accept?
• What is Uptime Monitoring?
• Why is Uptime Monitoring so important? Why should I do it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Search and Labels
• How to set up Keyword Monitoring
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Uptime Monitoring For Display
• Adding your IPs to Microsoft Outlook SNDS

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• v1 Get Server Agent ID (SID)
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v1 Server Stats
• Blacklist Check Credits (also known as API Checks)
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.47 – Changelog
• v0.9.8 Beta – Blacklist Check
• v0.9.25 Beta – dnsrbl.org RBL added
• v0.9.50 – Changelog
• v0.8.7 Beta
• v0.9.38 – Categories

17 Common Errors(8)

• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 0: Name or service not known