01 Getting Started(7)

• Say NO To Pageloads
• Live Detected Outages
• Live Queue Status
• Top Notifications
• Account Dashboard
• Free Accounts Inactivity

02 Contact Lists(40)

• Remove entry from Contact List
• Slack Integration
• How to enable Telegram Topics
• Microsoft Teams Integration
• Google Chat Integration
• Telegram Integration – Channel Notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Dedicated Queue
• View Blacklist Monitor Changes History
• Blacklist Monitoring Webhook Notifications
• Select multiple monitors at once with SHIFT+Click
• Add An IP Range
• Block View

04 Uptime Monitor(72)

• Maintenance Mode
• Add extra monitors to your order
• Advanced cron job monitoring
• Avoid Getting Our IPs Blocked
• OneClick Maintenance Mode
• Nameserver Monitoring

05 Server Monitor(46)

• Server Monitor Agent Requirements & Compatibility
• HDD/SSD/NVMe Drive Health Monitor
• Reboot Required Warning
• Server Monitoring Agent – Install Templates
• Where do I find the SID (Server Monitor ID)?
• What to do if the Server Monitoring Agent isn’t sending any data?

06 Status Pages (Bulk Reports)(15)

• How to create a beautiful Uptime Status page
• Create Status Page
• Create a Status Page using Group Actions
• How to remove Incident from Status Page
• Remove monitors from a Status Page
• Delete a Status Page

07 Billing(24)

• Reactivating a Terminated Order
• Suspension/Termination
• Change Billing Cycle
• Upgrade your plan
• Pay via Stripe using your debit or credit card
• Generate Early Invoice

08 White Label(11)

• Default White Label Landing Page
• Embed White Label Status Pages and Reports
• Configure DNS settings for your White Label Domain
• How to set up a White Label Domain or Subdomain
• Accessing Your White Label Reports
• Fixed Header

09 Support(10)

• Opening A Ticket
• Viewing Your Tickets
• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Which Support Desk Is This?
• We Need Your Feedback

10 Settings(21)

• Inherit Password Protection
• Enable/Disable multiple logins into your account
• Set An Avatar
• Close Account
• Sub-Accounts Access Levels
• Change Password

11 Affiliate Program(6)

• Affiliate Program Overview
• Earnings Calculator
• Affiliate Dashboard
• Withdraw Earnings
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users

12 F.A.Q.(40)

• What to do after following the Delist links?
• Why did HetrixTools blacklist my Domain or IP address?
• My blacklist check results differ from my blacklist monitoring results. Why?
• How to edit White Label domain settings?
• Where can I see my Package Limits?
• How are your Uptime Monitoring statistics calculated?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Delisting your blacklisted IPs
• Blacklist Check vs. Blacklist Monitor
• Markdown
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Search and Labels
• Enable automated data access for your Microsoft Outlook SNDS account

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• v1 Server Stats
• Blacklist Check API
• API – Add Blacklist Monitor
• API – Delete Blacklist Monitor
• Understanding API Limits
• Using the API Relay

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.48 – Changelog
• SMS Price Changes
• v0.9.8r3 Beta – cidr.bl.mcafee.com false positives & disabled
• v0.9.58 – Changelog
• v0.9.36 – Timezone
• v0.9.5 Beta – White Label Reports

17 Common Errors(8)

• Error 0: Name or service not known
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• HTTP Code [403] Error 0: (Xms)
• Error 0: keyword not found