01 Getting Started(7)

• Say NO To Pageloads
• Account Dashboard
• Live Detected Outages
• Quick Whois Search
• Live Queue Status
• Free Accounts Inactivity

02 Contact Lists(42)

• ntfy.sh Notifications
• Opsgenie Integration
• How to group HetrixTools notifications using ilert
• Phone call notifications
• Webhook Authentication Token
• Remove entry from Contact List

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Group Actions
• What is the difference between API Calls and API Checks?
• Export as Text
• Filter Based On RBLs
• Add An IP Range
• How to delete entire IP block from Blacklist Monitoring

04 Uptime Monitor(74)

• Uptime Monitoring IP Addresses
• How do we perform Uptime Monitoring network changes
• Show Monitored Target In Uptime Reports
• Filter Uptime Monitors
• Uptime Monitoring Nodes Status
• Add a SMTP Monitor

05 Server Monitor(47)

• How to install S.M.A.R.T. (smartmontools) on your server (macOS)
• Ignore certain Network Interfaces for Server Monitoring Agent
• What to do if the Server Monitoring Agent isn’t sending any data?
• Install the macOS Server Monitoring Agent
• Where do I find the SID (Server Monitor ID)?
• Why isn’t my network usage being collected?

06 Status Pages (Bulk Reports)(15)

• Remove monitors from a Status Page
• Delete a Status Page
• Categories
• Add monitors to a Status Page
• Embed Status Page On WHMCS Network Status
• Create a Status Page using Group Actions

07 Billing(24)

• Pay via Stripe using your debit or credit card
• Reactivating a Terminated Order
• Remove a saved Payment Method
• Upgrade your plan
• Your Orders/Services
• Why am I being double charged? [PayPal]

08 White Label(11)

• Accessing Your White Label Reports
• Embed White Label Status Pages and Reports
• Fixed Header
• White Label is not package exclusive
• SSL Error Accessing White Label Report
• Partial/Full White Label

09 Support(10)

• API Keys Access
• Ticket View
• In-House Support
• Disable Bulk Report Title
• Opening A Ticket
• We Need Your Feedback

10 Settings(21)

• Sub-Account – Switch Account
• Blacklist Monitor Color Indicators
• Sub-Accounts Access Levels
• Stack blacklist monitor notifications for X hours
• Change Password
• Blacklist monitor change notification threshold

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Affiliate Program Overview
• What Affiliate Program Is This?
• Earnings Calculator

12 F.A.Q.(40)

• Where can I see my Package Limits?
• Do you offer custom packages?
• Do you offer free trials?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• My IP (or domain) is blacklisted, how do I delist it?
• My blacklist check results differ from my blacklist monitoring results. Why?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• How to use the Cron Job Monitor
• How to use Quick PING
• Hiring Freelancers For Delisting
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server

15 API(19)

• API – Add Website/Ping/Service/SMTP Uptime Monitor
• API Uptime Monitor Maintenance Mode
• API – Edit Blacklist Monitor
• API v3
• Using the API Relay
• v2 Set Bulk Report Announcement

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• SMS Price Changes
• v0.9.3 Beta
• v0.9.53 – Blacklist Monitor Bookmarks
• v0.9.32 – Bulk Report Announcements
• v0.9.4 Beta – Ignoring RBLs
• v0.9.45 – 6 New Uptime Monitoring Locations

17 Common Errors(11)

• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 7: Failed to connect to <target>: Connection refused
• Connected, but no SMTP banner received within Xs
• Error 0: Name or service not known
• Error 0: keyword not found
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR