01 Getting Started(7)

• Top Notifications
• Live Detected Outages
• Live Queue Status
• Account Dashboard
• Quick Whois Search
• Free Accounts Inactivity

02 Contact Lists(40)

• Microsoft Teams – How to remove “<Name> used a Workflow template to send this card. Get template”
• How to ping a User or Role in your Discord notifications
• SMS Notification Examples
• Create A Contact List
• Webhook Authentication Token
• HipChat Integration

03 Blacklist Monitor(64)

• 03.01 RBL Info(15)

• Add An IP Block
• Paid vs. Free – Blacklist Monitoring Email Reports
• Add Your First Blacklist Monitor
• Blacklist Monitors – Summary
• Change Blacklist Monitor Label
• Difference between Microsoft SNDS Lists on HetrixTools

04 Uptime Monitor(73)

• Location Fail Log
• Cachebuster
• How do we perform Uptime Monitoring network changes
• Difference between Location Fail Log and Network Diagnostics
• Pause an Uptime Monitor
• Pagination & Monitors/Page

05 Server Monitor(46)

• View Running Processes
• What to do if the Server Monitoring Agent isn’t sending any data?
• Server Monitoring Agent – Install Templates
• Misconfigured Network Interface Name
• Install the HetrixTools Server Monitor Agent
• Why isn’t my network usage being collected?

06 Status Pages (Bulk Reports)(15)

• Incident History
• Uptime Percentage Period (per status page)
• Protect your Status Page with a Password
• Add Twitter Feed to Bulk Report
• How to remove Incident from Status Page
• Categories

07 Billing(24)

• Partial/Full White Label
• Reactivating a Terminated Order
• Paying an Invoice with Account Credit
• Why am I being double charged? [PayPal]
• Upgrade your plan
• Your Orders/Services

08 White Label(11)

• Add A White Label Domain Name
• Accessing Your White Label Reports
• Configure White Label Reports
• Configure DNS settings for your White Label Domain
• White Label is not package exclusive
• Embed White Label Status Pages and Reports

09 Support(10)

• Disable Bulk Report Title
• Opening A Ticket
• API Keys Access
• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• We Need Your Feedback

10 Settings(21)

• Change Password
• Set An Avatar
• Inherit Password Protection
• Account Settings
• Sub-Accounts Access Levels
• Timezone

11 Affiliate Program(6)

• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• Affiliate Dashboard
• Earnings Calculator
• Withdraw Earnings
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Do you offer free trials?
• Do you offer Bulk Blacklist Check?
• My blacklist check results differ from my blacklist monitoring results. Why?
• How can I remove or edit the label of multiple monitors at once?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Can you reset my Uptime Monitoring stats?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• Search and Labels
• Markdown
• Adding your IPs to Microsoft Outlook SNDS
• How to use the Cron Job Monitor
• Filter Based On RBL
• How to track your uptime using HetrixTools

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Using the API Relay
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• v2 List Blacklist Monitors
• v1 Server Stats
• Understanding our APIs
• API – Delete Uptime Monitor

16 Announcements(179)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• Microsoft SNDS Changes [July 2026]
• Changes in our Uptime Webhook Notifications
• Introducing Phone Call Notifications
• v0.9.13 Beta – Ping Monitoring & Company Info
• v0.9.51 – Changelog
• v0.9.48 – Changelog

17 Common Errors(11)

• Error 0: keyword not found
• Error 28: Connection timed out after X milliseconds (Xms)
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Connected, but no SMTP banner received within Xs
• Error 35: error:0A000102:SSL routines::unsupported protocol