01 Getting Started(7)

• Live Queue Status
• Free Accounts Inactivity
• Say NO To Pageloads
• Account Dashboard
• Live Detected Outages
• Quick Whois Search

02 Contact Lists(40)

• Default Contact List
• Microsoft Teams Integration
• Telegram Integration – Direct Message Notifications
• SMS Credits
• Webhook Authentication Token
• PagerDuty Integration

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Blacklist Monitoring Webhook Notifications
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Autocomplete Search
• How to change Contact List
• Blacklist Monitor Change History
• Daily/Weekly Blacklist Monitoring Reports

04 Uptime Monitor(71)

• Network Diagnostics
• Add a Server Agent Monitor (Heartbeat Monitor)
• Add private notes to your Uptime Monitors
• Pagination & Monitors/Page
• Uptime Monitor Report
• Uptime Monitoring Nodes Status

05 Server Monitor(44)

• What is Server Monitoring?
• Server Agent – Custom Variables
• [How to fix] Windows Server Monitoring Agent doesn’t start after server reboot
• Service Monitoring
• Install the PHP version of the Server Monitoring Agent (on DirectAdmin)
• How to install S.M.A.R.T. (smartmontools) on your server

06 Status Pages (Bulk Reports)(14)

• Add Twitter Feed to Bulk Report
• Protect your Status Page with a Password
• How to order Categories
• How to create a beautiful Uptime Status page
• Create a Status Page using Group Actions
• Add an announcement to your Status Page

07 Billing(24)

• Reactivating a Terminated Order
• Pay via Stripe using Bitcoins
• How to receive Billing emails on a different address
• Upgrade/Downgrade
• The Basic Package
• Why am I being double charged? [PayPal]

08 White Label(11)

• Embed White Label Status Pages and Reports
• SSL Error Accessing White Label Report
• Partial/Full White Label
• How to set up a White Label Domain or Subdomain
• Configure White Label Reports
• White Label is not package exclusive

09 Support(10)

• Ticket View
• Disable Bulk Report Title
• In-House Support
• Which Support Desk Is This?
• API Keys Access
• We Need Your Feedback

10 Settings(21)

• Enable/Disable multiple logins into your account
• Uptime percentage calculation
• Show monitor labels in your Blacklist Reports
• Enable Blacklist Monitor Plain Text Email Notifications
• Enable Uptime Monitor Plain Text Email Notifications
• Account Settings

11 Affiliate Program(6)

• Withdraw Earnings
• Affiliate Dashboard
• Earnings Calculator
• Affiliate Program Overview
• Earn Extra Monitors By Referring New Users
• What Affiliate Program Is This?

12 F.A.Q.(40)

• How to remove a monitored Service from multiple servers?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How to do a Blacklist Check?
• What is Uptime Monitoring?
• Do you offer custom packages?
• I just added Blacklist Monitors, why am I not receiving notifications?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• The importance of ordering your monitors list
• Adding your IPs to Microsoft Outlook SNDS
• Uptime Monitoring For Display
• Search and Labels
• Markdown

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• API – Edit Blacklist Monitor
• API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
• Blacklist Check API
• Understanding our APIs
• API v3
• API Uptime Monitor Maintenance Mode

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.30 Beta – Additional Setting Implemented
• v0.9.49 – Server Monitoring
• v0.9.50 – Changelog
• ‘Featured Clients’ on our website
• v0.9.25 Beta – dnsrbl.org RBL added
• v0.9.51 – Changelog

17 Common Errors(8)

• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 28: Connection timed out after X milliseconds (Xms)
• HTTP Code [403] Error 0: (Xms)
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 0: keyword not found
• Error 0: Name or service not known