01 Getting Started(7)

• Quick Whois Search
• Live Queue Status
• Top Notifications
• Say NO To Pageloads
• Free Accounts Inactivity
• Live Detected Outages

02 Contact Lists(40)

• How do Contact Lists work?
• Telegram Integration – Direct Message Notifications
• Telegram Integration – Channel Notifications
• Telegram Integration – Group Notifications – Send Message to Topic
• Phone call notifications
• Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Search Cloud
• Add Your First Blacklist Monitor
• Enable Blacklist Monitor Plain Text Email Notifications
• Notice Report Changes
• How to delete entire IP block from Blacklist Monitoring
• Meet The Interface

04 Uptime Monitor(73)

• Avoid PING False Positives
• Add extra monitors to your order
• Schedule Maintenance
• Search Uptime Monitors
• Delete Uptime Monitor
• Select multiple monitors at once with SHIFT+Click

05 Server Monitor(46)

• Install the HetrixTools Server Monitor Agent
• Debug Mode – Windows Agent
• Installing the Windows Server Monitoring Agent
• Server Monitor Agent Settings
• Resource Usage Privacy
• Ignore certain Network Interfaces for Server Monitoring Agent

06 Status Pages (Bulk Reports)(15)

• Add monitors to a Status Page
• Embed Status Page On WHMCS Network Status
• Remove monitors from a Status Page
• How to order Categories
• Create a Status Page using Group Actions
• How to remove Incident from Status Page

07 Billing(24)

• Remove a saved Payment Method
• Why am I being double charged? [PayPal]
• Your Orders/Services
• Creating and Canceling Stripe Subscriptions
• How to receive Billing emails on a different address
• Invoices

08 White Label(11)

• Partial/Full White Label
• Default White Label Landing Page
• SSL Error Accessing White Label Report
• White Label is not package exclusive
• Configure DNS settings for your White Label Domain
• Configure White Label Reports

09 Support(10)

• In-House Support
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• Ticket View
• We Need Your Feedback
• Which Support Desk Is This?

10 Settings(21)

• Enable Uptime Monitor Plain Text Email Notifications
• Show monitor labels in your Blacklist Reports
• Filter Monitors Based on Recent Changes
• Timezone
• Sub-Account – Switch Account
• Set An Avatar

11 Affiliate Program(6)

• Affiliate Dashboard
• Earn Extra Monitors By Referring New Users
• Affiliate Program Overview
• Withdraw Earnings
• Earnings Calculator
• What Affiliate Program Is This?

12 F.A.Q.(40)

• Why isn’t a Heartbeat monitor as reliable as other types of Uptime Monitors?
• My blacklist monitors check-up time is too much apart. What to do?
• How to buy SMS Credits?
• Why does my Uptime Monitor show as Offline, when it’s actually not?
• How do blacklist notifications work? When do I get notified?
• I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• Blacklist Check vs. Blacklist Monitor
• Markdown
• Hiring Freelancers For Delisting
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Search and Labels

14 Common Issues(3)

• Disabling the ‘Reboot Required’ warning icons
• Server Monitoring Agent not sending data from an ArchLinux server
• Failed to read CPU temperature natively

15 API(19)

• Understanding API Limits
• v2 Set Bulk Report Announcement
• API – Delete Blacklist Monitor
• API Explorer
• API Uptime Monitor Maintenance Mode
• API – Add Website/Ping/Service/SMTP Uptime Monitor

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.49 – Server Monitoring
• v0.9.17 Beta – PushBullet / PushOver / Slack Integration
• v0.9.55 – Changelog
• v0.9.39 – WebHook Notifications
• v0.9.6 Beta – Uptime Monitoring
• v0.9.50 – Changelog

17 Common Errors(10)

• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 92: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR
• Error 35: error:0A000102:SSL routines::unsupported protocol
• Error 0: Name or service not known
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 7: Failed to connect to <target>: Connection refused