01 Getting Started(7)

• Account Dashboard
• Say NO To Pageloads
• Top Notifications
• Free Accounts Inactivity
• Live Detected Outages
• Live Queue Status

02 Contact Lists(40)

• Telegram Integration – Group Notifications – Send Message to Topic
• Splunk/VictorOps Integration
• ilert Integration
• Opsgenie Integration
• How to enable Telegram Topics
• SMS Credits

03 Blacklist Monitor(63)

• 03.01 RBL Info(15)

• Monitored Blacklists
• How to delete entire IP block from Blacklist Monitoring
• Add An IP Block
• Queue Priority
• Add your Microsoft SNDS Key to your HetrixTools account (SNDS Monitoring)
• Blacklist Monitoring Webhook Notifications

04 Uptime Monitor(73)

• Domain Expiration Date Appears Incorrect
• Quick PING
• SLA Uptime Calculator
• How to order Categories
• Categories
• Daily/Weekly/Monthly Uptime Monitoring Reports for Status Pages

05 Server Monitor(46)

• Debug Mode – Windows Agent
• Set Resource Usage Warnings
• Why isn’t my network usage being collected?
• ZFS Health Monitoring
• Install the HetrixTools Server Monitor Agent
• Multiple Disks Support

06 Status Pages (Bulk Reports)(15)

• How to create a beautiful Uptime Status page
• Add Twitter Feed to Bulk Report
• Uptime Percentage Period (per status page)
• How to remove Incident from Status Page
• Delete a Status Page
• Incident History

07 Billing(24)

• Cancel Order / Downgrade to the Free plan
• Pay via Stripe using your debit or credit card
• The Basic Package
• Invoices
• Pay via Stripe using Bitcoins
• Upgrade your plan

08 White Label(11)

• Add A White Label Domain Name
• Fixed Header
• Accessing Your White Label Reports
• SSL Error Accessing White Label Report
• Embed White Label Status Pages and Reports
• Partial/Full White Label

09 Support(10)

• Which Support Desk Is This?
• In-House Support
• API Keys Access
• Difference between ‘not ideal’ and ‘critical’ RAID health warnings
• Live Chat
• We Need Your Feedback

10 Settings(21)

• Account Settings
• Set An Avatar
• Filter Monitors Based on Recent Changes
• Change Password
• Sub-Accounts Access Levels
• Blacklist Monitor Color Indicators

11 Affiliate Program(6)

• Affiliate Program Overview
• What Affiliate Program Is This?
• Earn Extra Monitors By Referring New Users
• Withdraw Earnings
• Earnings Calculator
• Affiliate Dashboard

12 F.A.Q.(40)

• My blacklist monitors check-up time is too much apart. What to do?
• What is Uptime Monitoring?
• My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
• How to increase Linux Server Monitoring Agent metrics collection intervals
• Where can I see my Package Limits?
• My IP (or domain) is blacklisted, how do I delist it?

13 Best Practice(28)

• 13.01 Blacklist Monitor(13)

• 13.02 Uptime Monitor(13)

• How to fill in your Company Info
• How to set up Keyword Monitoring
• This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
• How to use the Cron Job Monitor
• Debugging the issues which caused your downtime
• Markdown

14 Common Issues(3)

• Failed to read CPU temperature natively
• Server Monitoring Agent not sending data from an ArchLinux server
• Disabling the ‘Reboot Required’ warning icons

15 API(19)

• API Uptime Monitor Maintenance Mode
• API v3
• v1 Get Server Agent ID (SID)
• Understanding API Limits
• Using the API Relay
• Understanding our APIs

16 Announcements(178)

• 16.01 Incidents(57)

• 16.02 Network Changes(15)

• v0.9.63 – Telegram Integration
• v0.9.48 – Changelog
• v0.9.24 Beta – SSL Certificate Expiration Date Monitoring & Notifications
• Introducing the “Global Status” section in our Uptime Reports
• v0.9.32 – Bulk Report Announcements
• v0.9.37 – Downtime Diagnostics

17 Common Errors(10)

• Error 0: keyword not found
• Error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
• Error 35: error:0A000152:SSL routines::unsafe legacy renegotiation disabled
• Error 35: error:0A000102:SSL routines::unsupported protocol
• HTTP Code [403] Error 0: (Xms)
• Error 28: Connection timed out after X milliseconds (Xms)