Our free package is FREE for life with just one condition: you have to maintain your HetrixTools account active, meaning log into your client area at least once every 30 days.
In our constant effort to provide quality services, we’ve decided that it’s rather pointless keeping monitors active for inactive users, taking up resources and queue space from the active and paying users who need them the most.
*The required activity only applies for the Free package.
You can remove this ‘Activity Required’ clause from your account:
https://docs.hetrixtools.com/the-basic-package/
Will I get notified?
Our system will send you an email notification when you’re close to 30 days of account inactivity. This is the only warning you will get before your account is then marked as inactive, which will happen several days after the email notification.
Can I get my account back to active status?
Sure, just log back into your HetrixTools account at any time, and it will automatically become active again.