The guide below is outdated, as we no longer accept Bitcoin payments via Stripe. If you wish to pay your invoices with BTC or ETH, please contact our billing department by opening a support ticket on our website. [DEPRECATED] If you wish to pay for your invoice using Bitcoins, you can do so by selecting […]
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Pay via Stripe using your debit or credit card
If you wish to pay for your invoice using your credit or debit card, you can do so by selecting Stripe as your payment method from the invoice page. Please note that the default payment method is going to be PayPal, so if you wish to pay via Stripe, you will need to select it […]
White Label is not package exclusive
What does this mean exactly? It means that you can have (for instance) one Uptime Monitoring Professional package, and be on the Free Blacklist Monitoring package. You can still use the Partial White Labeling that comes along with the Uptime Monitoring Professional package on any of your Blacklist Monitoring reports. Basically, the White Label system works […]
If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
The short answer would be: no, we do not give out the affiliate commission as a discount for the clients which have not been referred to our website by any of our affiliates. You may ask yourself “why? you would have paid those affiliates the commission anyway, if they brought me to your website”. This […]
Close Account
If you no longer wish to use your HetrixTools account, you can simply close it down with just a few clicks from your “Account Settings” page. Please read carefully before closing down your account: – Closing your account is permanent and cannot be undone. – All of your active orders/invoices will be cancelled (if you […]
Change Password
You can change your account’s password from the “Account Settings” page, under the “Password” tab. You will need to confirm the old password once, and type in the new password twice. You will not be logged out after the password has been changed.
Stack blacklist monitor notifications for X hours
This setting, “Stack blacklist monitor notifications for X hours”, can be found on your “Account Settings” page: https://hetrixtools.com/dashboard/account/settings/blacklist-monitor/ When we designed the notification system, we wanted to avoid our platform spamming your inbox with notifications, considering that some clients monitor thousands or tens of thousands of IPs. Sending out an email to each one of […]
Blacklist monitor change notification threshold
This “Blacklist monitor change notification threshold” setting can be found in your Blacklist Monitor settings: https://hetrixtools.com/dashboard/account/settings/blacklist-monitor/ It determines how many changes our system should detect on each of your monitors in order to trigger a blacklist monitor alert. The default value is set to one (1), meaning that if any of your blacklist monitors get […]
Enable/Disable multiple logins into your account
This setting “Enable/Disable multiple logins into your account” can be found in your “Account Settings” under the “Account” tab. If enabled, will allow multiple sessions to be opened into your account at the same time, meaning you will be able to log into your account at the same time from different places and browsers. By […]
What payment methods do you accept?
Our platform is currently accepting payments via PayPal and Stripe. This means you can pay with the following funding methods: If you feel that you cannot use any of these methods, be sure to contact our Sales Department to discuss custom payment methods that would fit your particular case.