Our Activity Log (currently in beta) is an easy way to track your account’s latest activity, showing exactly what actions have been performed and by whom. This feature really shines when you’re working together with your team on our platform, with our Sub-Accounts feature. This is where our Activity Log allows you to see what […]
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SLA Uptime Calculator
This feature is available for all of our Uptime Monitoring plans. How can you access it? You can access the SLA Uptime Calculator in several different ways, as shown below. 1. From your Uptime Monitors dashboard, using Group Actions. When using this method, you can select one or more uptime monitors, as needed. Start by […]
How to edit White Label domain settings?
Start by heading to your White Label dashboard from the client area menu. Then click on the “Edit” button, in the “Actions” column, next to the White Label domain that you wish to edit. This will open up the modal containing this domain’s settings. You can configure here the logo and favicon images, the logo […]
bl.score.senderscore.com – Disabled
[April 16, 2025] We’ve had to remove this blacklist from our system, as their new license pricing is much higher than the industry standards and than we can afford. Only 0.15% of our total monitored blacklist monitors were actually blacklisted on this RBL. We will no longer be monitoring this RBL for blacklisting status.
How to remove a monitored Service from multiple servers?
This guide is for our Linux Monitoring Agent, and only if you’re using Service Monitoring on this agent. If you are monitoring multiple services with our Linux Monitoring Agent, these are stored in the config file /etc/hetrixtools/hetrixtools.cfg as follows, for example:CheckServices=”ssh,php8.1-fpm,mysql” If you wish to remove a service from being monitored, you’ll need to run […]
What is Uptime Monitoring?
The short answer would be that uptime monitoring is the process of monitoring the uptime of your websites and servers using a third-party uptime monitoring tool. These tools will periodically access your website or ping your server to make sure that they are up and running correctly. Whenever they are found to be down or […]
Debug Mode – Windows Agent
Starting with the version 2.0.4 of our Windows Server Monitoring Agent, we’ve introduced Debug Mode. This mode, when turned on, allows your agent to generate a log file located at C:\Program Files\HetrixTools\debug.log, which you can send to our support staff in order to debug potential issues with your agent. To turn Debug Mode on/off, run the following commands in […]
Introducing Phone Call Notifications
[3 March 2025] We’re happy to announce the introduction of Phone Call Notifications. You can now receive our platform’s notifications via Phone Call. Phone call notifications will use our already existing SMS Credits system: one call notification will consume one SMS credit. To learn how to configure this in your Contact Lists, please see the […]
Phone call notifications
You can configure to receive phone call notifications from our platform, just as you would receive any other type of notification we support. Before you begin, it’s important to note that our phone call notifications work on the same credits system as our SMS notifications: https://docs.hetrixtools.com/sms-credits/ One phone call notification will consume one SMS credit. […]
Understanding API Limits
v3 API endpoints These are part of our latest API generation, and their documentation can be found here:https://docs.hetrixtools.com/api/v3/ The v3 API endpoints don’t have monthly caps, but each endpoint has rate-limiting. Each API response will contain headers with details about these rate limits and the time they’ll reset. You can find the full documentation about […]