In order to start receiving SMS Notifications about your Uptime Monitors or Blacklist Monitors, you will need to add one or more phone numbers to your contact list. Be sure to click the “Send test notification” button in order to make sure that your phone can receive our SMS notifications. Allow some time for the […]
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How can I remove or edit the label of multiple monitors at once?
Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all of the monitors From the Group Actions drop down menu select Change Label A pop-up window will appear, where you can either remove the existing […]
I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications as soon as any of your monitors suffer changes (get blacklisted or delisted), after you have added them to our platform. Long answer: The platform has been intentionally designed to work like this. Our system […]
How to remove your IP from the Outlook blacklist
If you’re having trouble sending emails to any of the following Outlook’s domain names: hotmail.com live.com msn.com outlook.com or having problems sending emails to Office 365 recipients, then it’s most likely that your IP has been blacklisted by Outlook (Microsoft), and you will need to get it delisted before your emails can reach any Outlook or […]
Uptime Monitoring Webhook Notifications
Assign a webhook URL to any of your contact lists so that you can receive Uptime Monitoring notifications in real-time, directly to your platform. Our system will post JSON data to your Webhook script. Here’s an example: { “monitor_id”:”ThisWillBeTheMonitorID32CharLong”, “monitor_name”:”Test Monitor Label”, “monitor_target”:”http:\/\/this-is-a-test.com\/”, “monitor_type”:”website”, “monitor_category”:”Test Category”, “monitor_status”:”offline”, “timestamp”:1499666192, “monitor_errors”:{ “New York”:”http code 403″, “San […]
Uptime Monitoring IP Addresses
For automation purposes, you can resolve ips.hetrixtools.com to get all of our Uptime Monitoring IPs. Uptime Monitoring IP Addresses: New York:52.207.41.18796.126.106.20152.23.120.125138.197.17.20166.165.247.154149.28.50.248172.241.23.225209.222.107.17867.213.120.2794.154.159.13366.206.13.17079.127.243.80 San Francisco:23.239.7.452.52.33.209149.28.212.239159.89.159.13466.165.225.3423.106.180.17269.67.149.24377.247.126.141104.194.8.169172.235.62.11366.42.97.101 Dallas:104.237.139.4845.32.204.17223.227.169.50172.241.24.832.56.188.250207.188.6.20121.127.40.34 Amsterdam:95.179.139.9751.15.61.222188.166.79.17237.48.96.90194.126.173.23851.158.156.63194.49.53.65217.195.155.50 London:52.56.73.124139.162.228.6295.179.193.59178.62.11.9051.195.149.15123.106.61.94185.174.110.102103.50.32.1594.72.181.90185.38.148.14451.89.144.57 Frankfurt:52.59.92.9678.46.88.5894.16.112.1851.195.46.219178.162.208.86192.248.181.14091.239.130.9766.206.25.250164.92.161.215172.105.249.219152.53.124.13451.89.47.4 Singapore:52.221.91.160139.162.22.205128.199.187.7745.76.150.23851.79.156.9123.106.120.205107.155.75.66210.16.67.8251.79.212.229 Sydney:52.65.182.1445.76.120.140139.99.169.250172.105.168.58103.101.130.73203.96.179.19491.242.215.225139.99.233.44 Sao Paulo:52.67.204.189104.41.61.219103.88.233.41216.238.100.86189.1.173.3545.158.39.210 Tokyo:52.199.17.12345.76.202.144172.104.99.6323.106.230.20343.230.163.178199.254.199.6 Mumbai:35.154.5.38148.113.2.135172.105.37.103181.41.142.13865.20.70.55181.41.142.170148.113.25.248 Warsaw:146.59.0.1370.34.249.13384.17.55.195151.115.123.21851.38.143.14770.34.248.245 We also always keep this text list of our Uptime Monitoring IPs updated:https://hetrixtools.com/resources/uptime-monitor-ips.txtAnd just IPs here:https://hetrixtools.com/resources/uptime-monitor-only-ips.txt Learn what steps are taken when […]
Categories
Having your Bulk Report neatly organized is a very important thing if you plan on using it as your public uptime status page. Now you can customize it even further by assigning Categories to your monitors. Start by editing or adding a new Uptime Monitor (in this example I’ll be editing). In the “Category” field, […]
Network Diagnostics
When detecting an outage, our Uptime Monitoring system will save up Ping and MTR samples from every monitored location towards your monitored target. This way, if the outage was caused due to a network problem, you will have all the info you need in order to debug the issue or properly report it to your upstream provider. […]
Reactivating a Terminated Order
If an invoice goes unpaid for 7 days after the due date, then the order it belongs to will be automatically terminated. You can read more about our suspension/termination procedure here:https://docs.hetrixtools.com/suspension-termination/ If you’ve got one or more of your orders terminated by forgetting to pay your invoice on time, you can reactivate the order from […]
Timezone
Configuring your account’s timezone ensures that your reports and account time/dates will be converted into your own time. The default system timezone is GMT-4 (EDT), which is New York timezone. You can modify the timezone for your account from the Account Settings, under the Account tab: Now that you’ve set your own timzeone, you can observe […]