In any of your Uptime Monitor reports you’ll find the following uptime statistics (example screenshot): We’ll go through what each of them means and how they are calculated and displayed. The “Today” uptime is calculated based on how many minutes of downtime your uptime monitor has had during the current day, considering each day has […]
All posts by HetrixTools
Do you offer custom packages?
Yes, we do offer custom packages whether you’re interested in Blacklist Monitoring or Uptime Monitoring. If you’re in need of specs that are not displayed on our website pricing pages, be sure to contact our Sales Department either via Live Chat or Support Tickets. We’d love to hear your custom requirements. However, please note that we […]
Live Queue Status
The Live Queue Status widget can be found in your account dashboard and on the Blacklist Monitoring product page on our main website. This widget will always display the current status of our Blacklist Monitoring queue. You can easily notice how many blacklist monitors are currently being processed, and how many have been processed within the […]
Live Detected Outages
The Live Detected Outages is a widget found on your dashboard and on the main website on the Uptime Monitoring product page. What this widget does is to display, in real time, all of the current outages which are detected by our system. This widget is not account specific, so it contains data from all of […]
Do you offer blacklist delisting assistance?
We do not currently offer any type of blacklist delisting assistance or support, other than the links provided by our system for delisting for each RBL. Why not? Our platform handles only monitoring and reporting, we do not have any connection with any of these third party RBLs that your IPs may be blacklisted on. […]
Delisting your blacklisted IPs
We noticed that some of our users are doing this all wrong, so we thought it’d be a good thing to write a short guide on best practices when delisting your blacklisted IPs. First and most important, when you get alerted that one or more of your IPs got blacklisted, don’t jump straight away to […]
Do you offer free trials?
We have free packages for both our Blacklist Monitor and Uptime Monitor products. These free packages can be used to test out our platform, and will remain free for as long as you’ll be using them. You can consider these free packages a sort of unlimited trial packages. Our free packages are mostly restricted by […]
Why does my Uptime Monitor show as Offline, when it’s actually not?
Our uptime monitoring system has been configured to avoid false positives as much as possible, but in certain cases there’s simply nothing we can do from our side to avoid it. There can be several case scenarios for these uptime monitoring false positives. We’ll begin with the simpler ones and keep the more complex ones […]
Does your Uptime Monitor check from all of the locations simultaneously?
Short answer: Yes, our system checks your uptime monitor target from all of the selected locations randomly spread out within the same minute. So, if you select (for instance) to monitor from 6 locations, then all 6 locations will ping your website/service every minute. Longer answer: Most of the uptime monitoring systems out there today […]
Why is Uptime Monitoring so important? Why should I do it?
We’re going to address the answers to these questions a bit differently based on the role you play in the hosting industry: A. If you’re a hosting client No matter what type of hosting services (may it be shared hosting, vps hosting, dedicated servers, cloud hosting, etc.) you bought and from which hosting providers you’ve bought […]