If you’re using our Server Monitoring Agent, but it isn’t sending any data to our platform, you will see an error like this: Here’s a few common things you should look for which may fix the issue: Most of these issues are beyond our control and out of our hands to fix, so you should […]
All posts by HetrixTools
Where can I see my Package Limits?
You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the client area menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t […]
The Basic Package
[Discontinued] Our required activity period has been increased from 30 days to 90 days, and with this change, we’ve discontinued the Basic Package. The activity requirement can now only be removed by upgrading to one of our paid plans. You can read more here:https://docs.hetrixtools.com/required-activity-increased-from-30-days-to-90-days-basic-package-discontinued/ Our free packages are FREE for life with just one condition: […]
Telegram Integration – Direct Message Notifications
In order to start receiving Telegram notifications from the HetrixTools platform, you will need to follow the steps below. The following guide will show you how to receive Direct Message notifications from our platform via Telegram. Open your Telegram application and click on the search box. Search for the “HetrixTools” bot and then click on […]
How to remove your IP from the AOL blacklist
Are you having trouble sending emails to AOL recipients on the following domain names? aol.com love.com ygm.com games.com wow.com This is most likely due to the fact that your sending IP address is blacklisted on AOL’s private RBL. Here are the steps you should be taking in order to get your IP address removed from […]
Misconfigured Network Interface Name (PHP Agent)
Unlike our regular shell agent, our PHP Server Monitoring Agent cannot automatically detect your server’s network interface name, so this name is set to empty by default. This setting being empty means that the agent will track the network usage data from all available network interfaces. However, if you wish to set just one specific […]
Install the PHP version of the Server Monitoring Agent (on cPanel)
If you wish to monitor your server’s resources, but you do not have root access (i.e.: you’re on a shared web hosting plan), you can just use our PHP Server Monitoring Agent. The installation procedure is a bit more complex than our regular monitoring agent, but this guide will show you exactly what you’ve got […]
Autocomplete Search
This feature will help you find the monitors that you’re looking for much faster, by automatically completing your search queries based on your monitors’ labels, categories, and based on your previous search terms. The autocomplete is currently implemented on your Blacklist Monitoring dashboard (https://hetrixtools.com/dashboard/blacklist-monitors/) and on your Uptime Monitoring Dashboard (https://hetrixtools.com/dashboard/uptime-monitors/). Here’s how it works. […]
Low SMS Credit Warnings
You can easily configure warning emails to be sent out to you when you’re running low on SMS credits. You can refill this credit before running out and missing out on important SMS notifications. To begin, simply go to your Account Settings: https://hetrixtools.com/dashboard/account/settings/ Locate the “SMS Credit Warning” section: This is “Disabled” by default, so […]
My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
This can happen because SPFBL has 3 different response codes for their blacklist: 127.0.0.2 – which means that your IP is blacklisted for confirmed spam 127.0.0.3 – which means that your IP is only suspected of sending spam, or it’s misconfigured (not in compliance with RFC 5321) 127.0.0.4 – which means that your IP isn’t […]