Before you begin, please note that you will need a Microsoft Account to log into, so if you don’t already have one, be sure to create one before proceeding with this guide. Start off by going to the Microsoft Outlook SNDS “Request Access” page: https://postmaster.live.com/snds/addnetwork.aspx Add your IP address, or IP range, or IP block, […]
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Misconfigured Network Interface Name
If our Server Monitoring Agent cannot automatically find any of your network interfaces to monitor, you will need to manually configure these into the Agent file. First of all start by reinstalling the Agent to make sure that everything’s clean and working correctly. If you’ve just performed a clean Agent install then this step is […]
Multiple Disks Support
Starting with version 1.05 of the HetrixTools Server Monitoring Agent, we’ve introduced multiple disks support. You will be able to find all of your mount points under the “Disk Usage” section of your Server Monitoring stats in your dashboard: For an easy “at a glance” view of your entire server disk space, each mount point […]
Service Monitoring
Starting with the HetrixTools Agent v1.05, you can define up to 10 services to be constantly monitored by our agent on your server. To configure this in your Agent, please follow the instructions below, (a) or (b): a) Setting the services you wish to monitor during the HetrixTools Server Agent installation: b) Manually editing the […]
My IP (or domain) is blacklisted, how do I delist it?
When running a Blacklist Check and in all of your Blacklist Monitor Reports, our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links will look as shown below: These links will take you where you need to go in order to follow the delisting […]
Select multiple monitors at once with SHIFT+Click
Our Blacklist Monitoring and Uptime Monitoring interfaces have Group Actions available. In short, the “Group Actions” feature allows you to select multiple monitors and apply an action to them all at once, as opposed to applying that action individually for each monitor. And with SHIFT+Click you can now select a range of monitors to apply […]
Debugging the issues which caused your downtime
Our support is sometimes asked general questions such as, “why was my website down?”, “other uptime monitors that I use didn’t detect my website to be down. Why did HetrixTools alert me?”, “I just checked my site and it loaded up. Why did I get notified that it is down?”, and so on and so […]
Delete Multiple Blacklist Monitors
If you wish to delete multiple Blacklist Monitors, all at once, in bulk, you can do so by using Group Actions. Start by expanding the blacklist monitors list so as to contain as many monitors as possible: Select all of the blacklist monitors in the list from the top checkbox on the left side, and […]
Accessing Your White Label Reports
After you have properly configured your White Label system as described in this article: https://docs.hetrixtools.com/configure-white-label-reports/ You can access any of your monitors’ White Label reports from their Action drop-down menu: Just make sure the report is Public first, so you will not get a 404 error. This works for any of your Blacklist Monitors, Uptime […]
Difference between Location Fail Log and Network Diagnostics
Both of these are diagnostics that will help you investigate and debug the issues that were causing your monitored target to be offline, but there’s a big difference in how our system collects the data for these two logs. In short, the Location Fail Log is collecting data the exact moment a monitoring location finds […]