We did not blacklist your Domain or IP address. HetrixTools is just a monitoring platform. We are not affiliated with these blacklists and we do not handle any blacklisting or delisting ourselves. Our platform will just tell you on which blacklists your Domain or IP address is listed on, and provide you with delisting links […]
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Markdown
Our system will accept some Markdown text formatting in certain areas of our platform, such as Announcements on Public Status pages (Bulk Reports) and support tickets. The following syntaxes are allowed/accepted: Headers # H1 ## H2 ### H3 #### H4 ##### H5 ###### H6 Italics *Italics* Bold **Bold** Strikethrough ~~Strikethrough~~ Code`Code` Links are automatically parsed by […]
Using the API Relay
If you or your server are having issues accessing our API endpoint (api.hetrixtools.com), it could be due to CloudFlare blocking your IP address. This can sometimes happen if your IP address has a poor or bad reputation. In such cases, you can use our API via the relay, which allows you to access the API […]
Earn Extra Monitors By Referring New Users
In addition to getting 10% commission from any invoice paid by the users that you refer to us, you will also earn extra Blacklist Monitors and Uptime Monitors for all of the active referrals that you have. Furthermore, your referrals will also get extra monitors for signing up via your affiliate link. The idea is […]
Location Fails Warning
A simple way of explaining how our Uptime Monitoring system works, is that it will consider any of your Uptime Monitors as being Offline if at least half+1 of the monitoring locations will fail to see your monitored target as being Online. So if you monitor a website from, say, 12 locations, that means at […]
Installing the Windows Server Monitoring Agent
Agent v2.x Version 2.x of our Windows Agent has been rewritten in pure PowerShell.You can find its open source code on GitHub:https://github.com/hetrixtools/agent-windows To install this agent on your Windows server or computer, follow the steps below. Start by going to your Uptime Monitors dashboard: Find the Uptime Monitor you wish to attach the server agent […]
What to do if my Uptime Monitor is down?
Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue that’s causing your downtime is. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]
Where do I find the SID (Server Monitor ID)?
When attaching a Server Monitor to any of your Uptime Monitors, this new Server Monitor will be assigned a SID (Server ID) to be identified when your server pushes usage data to our platform. You can find the SID like so:
Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
Before getting started, please note that in order to get Server Resource Usage Warnings, you must first install our Server Monitoring Agent on your server. For more info on how to do this, please see the following articles:https://docs.hetrixtools.com/install-the-hetrixtools-server-monitor-agent/https://docs.hetrixtools.com/install-the-php-version-of-the-server-monitoring-agent/ Once you’ve got the monitoring agent installed on several of your Uptime Monitors, you can configure resource […]
Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
Here’s the easy way of changing the warnings for multiple Uptime Monitors at once, for when the SSL or Domain is expiring or for when a Nameservers change is detected. You can find all of these 3 features explained in our documentation here:SSL Expiration MonitoringDomain Expiration MonitoringNameservers Change Monitoring This article will show you how […]