If you or your server are having issues accessing our API endpoint (api.hetrixtools.com), it could be due to CloudFlare blocking your IP address. This can sometimes happen if your IP address has a poor or bad reputation. In such cases, you can use our API via the relay, which allows you to access the API […]
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Earn Extra Monitors By Referring New Users
In addition to getting 10% commission from any invoice paid by the users that you refer to us, you will also earn extra Blacklist Monitors and Uptime Monitors for all of the active referrals that you have. Furthermore, your referrals will also get extra monitors for signing up via your affiliate link. The idea is […]
Location Fails Warning
A simple way of explaining how our Uptime Monitoring system works, is that it will consider any of your Uptime Monitors as being Offline if at least half+1 of the monitoring locations will fail to see your monitored target as being Online. So if you monitor a website from, say, 12 locations, that means at […]
Installing the Windows Server Monitoring Agent
Agent v2.x Version 2.x of our Windows Agent has been rewritten in pure PowerShell.You can find its open source code on GitHub:https://github.com/hetrixtools/agent-windows To install this agent on your Windows server or computer, follow the steps below. Start by going to your Uptime Monitors dashboard: Find the Uptime Monitor you wish to attach the server agent […]
What to do if my Uptime Monitor is down?
Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue that’s causing your downtime is. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]
Where do I find the SID (Server Monitor ID)?
When attaching a Server Monitor to any of your Uptime Monitors, this new Server Monitor will be assigned a SID (Server ID) to be identified when your server pushes usage data to our platform. You can find the SID like so:
Change the Server Resource Usage Warnings for multiple Uptime Monitors at once
Before getting started, please note that in order to get Server Resource Usage Warnings, you must first install our Server Monitoring Agent on your server. For more info on how to do this, please see the following articles:https://docs.hetrixtools.com/install-the-hetrixtools-server-monitor-agent/https://docs.hetrixtools.com/install-the-php-version-of-the-server-monitoring-agent/ Once you’ve got the monitoring agent installed on several of your Uptime Monitors, you can configure resource […]
Change the SSL/Domain Expiration & Nameservers Change Warnings for multiple Uptime Monitors at once
Here’s the easy way of changing the warnings for multiple Uptime Monitors at once, for when the SSL or Domain is expiring or for when a Nameservers change is detected. You can find all of these 3 features explained in our documentation here:SSL Expiration MonitoringDomain Expiration MonitoringNameservers Change Monitoring This article will show you how […]
What to do if the Server Monitoring Agent isn’t sending any data?
If you’re using our Server Monitoring Agent, but it isn’t sending any data to our platform, you will see an error like this: Here’s a few common things you should look for which may fix the issue: Most of these issues are beyond our control and out of our hands to fix, so you should […]
Where can I see my Package Limits?
You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the client area menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t […]