The invoice page is quite simple and easy to understand. It contains the basic information about the package you are paying for, along with the current invoice status and a print button for easily printing out the invoice if you wish to do so. On the bottom of the invoice you’ll have two buttons, which […]
All posts by HetrixTools
Your Orders/Services
You can view your account’s orders (services) at any time from the top menu in your account. On the orders page, you’ll be able to see all of your orders and their current status. Clicking on any order id will take you to the order status page. On the order status page, you can see all […]
Upgrade/Downgrade
If you wish to upgrade your current plan, please follow this guide: https://docs.hetrixtools.com/upgrade-your-plan/ If you wish to downgrade your plan, simply cancel the currently active. You can do so by going to the top menu in your client area > Billing > Orders > click on the active order that you wish to cancel > […]
Change Billing Cycle
You can change your billing cycle as shown in the guide below. Start by going to your Orders page from the client area menu. Then locate your active order that you wish to change the billing cycle for. Find the action buttons on the Order page, and click on the “Switch to …” button. You […]
Cancel Order / Downgrade to the Free plan
If you wish to cancel any of your currently active orders and downgrade your paid plan to the free plan, you can do so from the ‘Order View’ page. Begin by heading to your ‘Orders’ page from the top menu in your client area: Here, click on the Order ID which you wish to access: […]
Partial/Full White Label
White Label allows you to customize your reports with your own domain/subdomain name, company logo, title, favicon, page colors, and backlink to your website; while at the same time removing any mention of HetrixTools from the reports. We offer two types: Partial White Label: use your own domain/subdomain automatic full SSL for your whitelabel domain/subdomain […]
Suspension/Termination
If an overdue invoice goes unpaid for more than 2 days, the order/service will become Suspended, which means: your monitors interface will be disabled, making it impossible to manage/view your monitors everything else will keep running just as usual in the background (i.e.: monitors processing will not be interrupted) once the invoice is paid, the account […]
API Keys
Accessing your API Keys To begin using our API, you’ll need to get an API Key. In order to do this, just access “API Keys” from the top menu in your client area. You’ll find your API Key right on the next page. Be sure to keep your API Keys private, and do not share […]
API Explorer
You can access the API Explorer from your client area top menu: Our API Explorer has been designed to be as simple and easy to understand as possible. Begin by selecting an API Call that you wish to explore from the drop-down menu. The following 2 fields will be automatically filled in by our system. […]
What Affiliate Program Is This?
We use our own custom built affiliate program. It was designed and coded to be simple and efficient, while containing all of the information you need regarding your referred clients.