If an overdue invoice goes unpaid for more than 2 days the order/service will become Suspended, which means:

  • your monitors interface will be disabled, making it impossible to manage/view your monitors
  • everything else will keep running just as usually in the background (ie: monitors processing will not be interrupted)
  • once the invoice is paid the account is restored to full functionality, with no late fees or charges added

 

If the overdue invoice still goes unpaid after 7 days the order/service will be Terminated, which means:

  • your invoice/order will be canceled
  • your account will be downgraded to the Free package
  • your monitors interface will be unlocked from Suspension
  • all of your monitors will be disabled, you can re-enable just as many as included in the Free package
  • if your order has been terminated within the past 2 months, you can reactivate it, read more here

 

You can always switch back to the Free package right away by going to your order/service page and canceling the order.

We advise you not to let your account get in any of the stages described above.

However, if you are having a difficulty in paying a certain invoice and need an extended grace period be sure to contact our support department beforehand.