Initiating a manual blacklist check will immediately start processing all of your blacklist monitors. Start by clicking the cogwheel button, and selecting the “Initiate On-Demand Check” link from the drop-down menu. You will also be able to see there, at a quick glance, your remaining manual checks for the current week. Once clicked, if you have […]
All posts by HetrixTools
Add monitors to a Status Page
Once you’ve created a Status Page, you may want to add more monitors to it. You can do so by using Group Actions. In the example below, we’ll use Uptime Monitors, but the same exact actions can be performed for your Blacklist Monitors as well. Start by selecting the monitors you wish to add to […]
Which Support Desk Is This?
We use our own custom built support desk for it to be fully integrated into our platform. It’s quite simple and easy to work with, but it surely gets the job done. We’ll explain in the next chapters of our documentation how to use it.
In-House Support
We do not outsource our support, but have our own hired support staff available 24/7 for any and all of your questions or issues. Most support tickets are answered within minutes of being opened, up to a maximum of a few hours.
Opening A Ticket
You can open a support ticket from anywhere on our website/platform. Simply go to the top menu, Contact Us > Open Ticket. A small pop-up window will open where you can quickly fill in the details. Give a subject for your ticket, select the desired department, and fill in your message. When you’re all done […]
Viewing Your Tickets
You can simply access all of your support tickets from the top menu in your client area. On the next page you’ll see all of your support tickets, their status and information at a glance. The tickets will be ordered by last reply and status, so the tickets requiring your attention the most will always […]
Ticket View
Whenever one of our staff members replies to any of your tickets, you will be notified via email. You can go into ticket view from your ticket list or directly from your email notification, which will always contain a direct link to your ticket. From the ticket view you can easily add a new reply […]
Live Chat
DEPRECATED: We no longer provide live chat support. Please open a ticket or send us an email if you require assistance regarding our platform or services. Old Content We also provide support and answer your questions via website Live Chat. You will find the chat window on the bottom right side of our front pages and […]
We Need Your Feedback
We’re always working on making HetrixTools better and adding new features. So in order to make this happen, we’ll need your feedback. If you have anything, may it be good or bad, to say about our platform, be sure to open a support ticket and let us know. If it’s something good, it will motivate […]
Create a Status Page using Group Actions
You can also create a Status Page directly from your monitors’ dashboard. To begin, go to either your Blacklist Monitors or Uptime Monitors dashboards. In the following example, we’ll use Uptime Monitors, but the same procedure applies for Blacklist Monitors, as well. Step 1: Select the desired monitors from your monitors’ dashboard: (You can select […]