You can view only those monitors which have recently suffered changes (ie: got blacklisted or delisted), by using the ‘Filter’ option in your Blacklist Monitors dashboard: This way you can see at a glance the monitors that have been blacklisted or delisted within the last X hours/days (based on your selection from the drop-down menu). […]
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Blacklist Monitor Color Indicators
Color indicators can help you instantly spot the most recent changes within your Blacklist Monitors, so you can see at a glance which of your IPs or Domains have recently been blacklisted or delisted. The “Report” cell next to each of your monitors can get colored green or red. Green – means that the monitor […]
Initiate Manual Blacklist Check
Initiating a manual blacklist check will immediately start processing all of your blacklist monitors. Start by clicking the cogwheel button, and selecting the “Initiate On-Demand Check” link from the drop-down menu. You will also be able to see there, at a quick glance, your remaining manual checks for the current week. Once clicked, if you have […]
Add monitors to a Status Page
Once you’ve created a Status Page, you may want to add more monitors to it. You can do so by using Group Actions. In the example below, we’ll use Uptime Monitors, but the same exact actions can be performed for your Blacklist Monitors as well. Start by selecting the monitors you wish to add to […]
Which Support Desk Is This?
We use our own custom built support desk for it to be fully integrated into our platform. It’s quite simple and easy to work with, but it surely gets the job done. We’ll explain in the next chapters of our documentation how to use it.
In-House Support
We do not outsource our support, but have our own hired support staff available 24/7 for any and all of your questions or issues. Most support tickets are answered within minutes of being opened, up to a maximum of a few hours.
Opening A Ticket
You can open a support ticket from anywhere on our website/platform. Simply go to the top menu, Contact Us > Open Ticket. A small pop-up window will open where you can quickly fill in the details. Give a subject for your ticket, select the desired department, and fill in your message. When you’re all done […]
Viewing Your Tickets
You can simply access all of your support tickets from the top menu in your client area. On the next page you’ll see all of your support tickets, their status and information at a glance. The tickets will be ordered by last reply and status, so the tickets requiring your attention the most will always […]
Ticket View
Whenever one of our staff members replies to any of your tickets, you will be notified via email. You can go into ticket view from your ticket list or directly from your email notification, which will always contain a direct link to your ticket. From the ticket view you can easily add a new reply […]
Live Chat
DEPRECATED: We no longer provide live chat support. Please open a ticket or send us an email if you require assistance regarding our platform or services. Old Content We also provide support and answer your questions via website Live Chat. You will find the chat window on the bottom right side of our front pages and […]