[DEPRECATED – we no longer support this feature as of 27 April 2023] You can add one or more Twitter Usernames to your contact lists. These usernames will receive Direct Message notifications from our system whenever said contact list is to be notified. To begin, simply add your Twitter Username to any contact list: Make sure […]
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My blacklist monitors check-up time is too much apart. What to do?
You can simply reset the check-up time on all of your Blacklist Monitors by simply initiating a manual blacklist check. Read more about it in this article: http://docs.hetrixtools.com/initiate-manual-blacklist-check/ Depending on the package you are on, you may have one or more manual checks per week.
My blacklist check results differ from my blacklist monitoring results. Why?
This can be due to a number of factors: You can read about the differences between these two here: Blacklist Check vs Blacklist Monitor
Blacklist Check vs. Blacklist Monitor
Blacklist Check is a quick way to find out if one of your IPs is blacklisted and where it’s blacklisted, but it’s not as accurate as our Blacklist Monitor. Why is that? Well, for one, when you’re checking your IP via Blacklist Check, one or more RBLs may be unresponsive/offline, in which case you won’t see […]
Search and Labels
We’re going to talk here about Search and Labels for Blacklist Monitors, but the exact same thing can be applied to your Uptime Monitors. Labeling your IPs is extremely important, especially if you have to manage thousands or tens of thousands of IPs. You can add several keywords in one Label, for instance: ClientA ServerA LA […]
Can I have multiple HetrixTools accounts?
If you’re trying to register multiple accounts, you may end up seeing this error message:“Our system detected that you may already have an account. If this is an error, please reach out to our support team.“ We kindly ask our users to keep a maximum of one account per person or company unless specified otherwise by […]
I just added Blacklist Monitors, why am I not receiving notifications?
Our system will only notify you of any detected changes that occur after you’ve added your monitors to our platform. So, if you add (for instance) a blacklist monitor, and after the first check it turns out to be listed on (for instance) 3 blacklists, our system will not send you a notification, since that […]
Filter Based On RBL
Before we begin talking about how to best use this feature, you should look into how this feature works: https://docs.hetrixtools.com/filter-based-on-rbls/ This feature works on Bulk Reports and in your Blacklist Monitors list from your client area. The best practice here is that when you’ve cleaned several IPs (or even blocks) that are listed on multiple RBLs, […]
Hiring Freelancers For Delisting
When it comes to delisting your IPs, it sure is a lot of work, especially if you have thousands or tens of thousands of IPs that need checking and delisting. We’ve found that the best practice here would be to divide these IPs into smaller blocks, and create Bulk Reports for each smaller block. You […]
Uptime Monitoring For Display
If you wish to display your Uptime Status to your clients, we’ve found that the best practice is as follows: