If you’re trying to register multiple accounts, you may end up seeing this error message:“Our system detected that you may already have an account. If this is an error, please reach out to our support team.“ We kindly ask our users to keep a maximum of one account per person or company unless specified otherwise by […]
All posts by HetrixTools
I just added Blacklist Monitors, why am I not receiving notifications?
Our system will only notify you of any detected changes that occur after you’ve added your monitors to our platform. So, if you add (for instance) a blacklist monitor, and after the first check it turns out to be listed on (for instance) 3 blacklists, our system will not send you a notification, since that […]
Filter Based On RBL
Before we begin talking about how to best use this feature, you should look into how this feature works: https://docs.hetrixtools.com/filter-based-on-rbls/ This feature works on Bulk Reports and in your Blacklist Monitors list from your client area. The best practice here is that when you’ve cleaned several IPs (or even blocks) that are listed on multiple RBLs, […]
Hiring Freelancers For Delisting
When it comes to delisting your IPs, it sure is a lot of work, especially if you have thousands or tens of thousands of IPs that need checking and delisting. We’ve found that the best practice here would be to divide these IPs into smaller blocks, and create Bulk Reports for each smaller block. You […]
Uptime Monitoring For Display
If you wish to display your Uptime Status to your clients, we’ve found that the best practice is as follows:
Filter Monitors Based on Recent Changes
You can view only those monitors which have recently suffered changes (ie: got blacklisted or delisted), by using the ‘Filter’ option in your Blacklist Monitors dashboard: This way you can see at a glance the monitors that have been blacklisted or delisted within the last X hours/days (based on your selection from the drop-down menu). […]
Blacklist Monitor Color Indicators
Color indicators can help you instantly spot the most recent changes within your Blacklist Monitors, so you can see at a glance which of your IPs or Domains have recently been blacklisted or delisted. The “Report” cell next to each of your monitors can get colored green or red. Green – means that the monitor […]
Initiate Manual Blacklist Check
Initiating a manual blacklist check will immediately start processing all of your blacklist monitors. Start by clicking the cogwheel button, and selecting the “Initiate On-Demand Check” link from the drop-down menu. You will also be able to see there, at a quick glance, your remaining manual checks for the current week. Once clicked, if you have […]
Add monitors to a Status Page
Once you’ve created a Status Page, you may want to add more monitors to it. You can do so by using Group Actions. In the example below, we’ll use Uptime Monitors, but the same exact actions can be performed for your Blacklist Monitors as well. Start by selecting the monitors you wish to add to […]
Which Support Desk Is This?
We use our own custom built support desk for it to be fully integrated into our platform. It’s quite simple and easy to work with, but it surely gets the job done. We’ll explain in the next chapters of our documentation how to use it.