Similar errors Cause These errors can appear in your Location Fail Log when the monitored target fails to respond within the configured timeout time frame. For example: if your website uptime monitor has a configured timeout of 10 seconds, a timeout error happens if your website fails to load within 10 seconds. These errors are […]
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Error 7: Failed to connect to <target>: Connection refused
Similar errors Cause You can get this Uptime Monitoring error in your Location Fail Log if the monitored target is refusing to allow our uptime monitoring nodes to connect to it. This can be caused by any number of reasons, among which: Fix We recommend looking on your server or network to see what exactly is it […]
Remove entry from Contact List
If you added multiple notification channels to your Contact List and you no longer wish to use one/some of them, you can easily remove entries as shown in the following short guide. Start by going to your Contact Lists from your client area menu. Now, locate the Contact List that you wish to modify and […]
This is how we use our own platform when performing non-impacting planned maintenance on our infrastructure
In the following guide, we’ll demonstrate how easy it is to use our platform for your infrastructure management and the few basic steps you can take when performing planned maintenance on your servers. We use our platform ourselves to monitor our non-impacting infrastructure components. The critical infrastructure components should always be monitored from multiple different […]
How do I access my Blacklist Reports?
You’ll need to start by accessing the Blacklist Monitors dashboard from your client area menu: From there, click on any of the report link, located in the “Report” column, next to each monitor you’d like to view the report for: This will open the Blacklist Report for that particular monitor, which shows where the monitored […]
How to fill in your Company Info
If you wish to have your company information appear on your invoices, you can fill out this information in your account settings: https://hetrixtools.com/dashboard/account/settings/ Start by going to the ‘Account Settings’ link from the drop-down menu when clicking on your name in your client area. Then, locate the “Company Info” section from your account settings page. […]
How to set up Keyword Monitoring
You can use our Uptime Monitoring system to look for a specific keyword on a website and get notified when that keyword goes missing or changes. To get started, go to your Uptime Monitors dashboard from the client area menu: Click on the “Add Monitor” button to add an Uptime Monitor to your account:
SMS Notification Examples
Find below the most common examples of SMS notifications issued by our platform. *The <Monitor_Name> text will be replaced with your monitor’s name/label. Server Monitoring – Drive Health Errors Server Monitoring – Drive Wearout Server Monitoring – Drive S.M.A.R.T. test failure Server Monitoring – RAID Health Critical or Not Ideal
ntfy.sh Notifications
You can receive our platform’s notifications on ntfy.sh. To begin setting up the integration, head on to your Contact Lists page from your client area menu: Then, either create a new Contact List or modify an existing one. Locate the ntfy.sh section of the contact list and insert your ntfy.sh URL, an access token (optional […]
Delete a Status Page
Start by navigating to the Status Pages dashboard from your client area menu: Then, click on the action drop-down menu next to the status page you wish to delete, and then select “Delete Status Page”: Please note that deleting a Status Page will NOT delete any of the monitors included in that Status Page.