Agent v2.x Version 2.x of our Windows Agent has been rewritten in pure PowerShell.You can find its open source code on GitHub:https://github.com/hetrixtools/agent-windows To install this agent on your Windows server or computer, follow the steps below. Start by going to your Uptime Monitors dashboard: Find the Uptime Monitor you wish to attach the server agent […]
Articles Tagged: server monitor
What to do if my Uptime Monitor is down?
Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue that’s causing your downtime is. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]
What to do if the Server Monitoring Agent isn’t sending any data?
If you’re using our Server Monitoring Agent, but it isn’t sending any data to our platform, you will see an error like this: Here’s a few common things you should look for which may fix the issue: Most of these issues are beyond our control and out of our hands to fix, so you should […]
Misconfigured Network Interface Name (PHP Agent)
Unlike our regular shell agent, our PHP Server Monitoring Agent cannot automatically detect your server’s network interface name, so this name is set to empty by default. This setting being empty means that the agent will track the network usage data from all available network interfaces. However, if you wish to set just one specific […]
Install the PHP version of the Server Monitoring Agent (on cPanel)
If you wish to monitor your server’s resources, but you do not have root access (i.e.: you’re on a shared web hosting plan), you can just use our PHP Server Monitoring Agent. The installation procedure is a bit more complex than our regular monitoring agent, but this guide will show you exactly what you’ve got […]
Misconfigured Network Interface Name
If our Server Monitoring Agent cannot automatically find any of your network interfaces to monitor, you will need to manually configure these into the Agent file. First of all start by reinstalling the Agent to make sure that everything’s clean and working correctly. If you’ve just performed a clean Agent install then this step is […]
Multiple Disks Support
Starting with version 1.05 of the HetrixTools Server Monitoring Agent, we’ve introduced multiple disks support. You will be able to find all of your mount points under the “Disk Usage” section of your Server Monitoring stats in your dashboard: For an easy “at a glance” view of your entire server disk space, each mount point […]
Service Monitoring
Starting with the HetrixTools Agent v1.05, you can define up to 10 services to be constantly monitored by our agent on your server. To configure this in your Agent, please follow the instructions below, (a) or (b): a) Setting the services you wish to monitor during the HetrixTools Server Agent installation: b) Manually editing the […]
Server Monitoring Resource Usage Webhook Notifications
In order to receive Server Monitoring Resource Usage webhook notifications, you will need to have the following: Once you’ve got all of that configured, whenever you receive Resource Usage alerts, your Webhook URL will receive JSON format data, as well. General payload parameters: monitor_id – your monitor’s unique ID (can be found in the link […]
Why isn’t my network usage being collected?
The most common reason for this issue is that our install script could not determine your public network interface name during the installation. If this is the case, then the simple fix is to input the interface name manually into the agent file. To do so, please open the following file with your favourite text […]