Installing the Windows Server Monitoring Agent

Please note this is a pre-release of the Windows Agent. Even though its core functionality is stable and ready to use, we’re still working on coding some other features it needs to be production ready. You can find our Windows Agent on GitHub: https://github.com/hetrixtools/agent-win It’s written in Python, and it’s open source so you can […]

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What to do if my Uptime Monitor is down?

Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue is that’s causing your downtime. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]

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Misconfigured Network Interface Name (PHP Agent)

Unlike our regular shell agent, our PHP Server Monitoring Agent cannot automatically detect your server’s network interface name, so this name is set to empty by default. This setting being empty means that the agent will track the network usage data from all available network interfaces. However, if you wish to set just one specific […]

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Install the PHP version of the Server Monitoring Agent

If you wish to monitor your server’s resources, but you do not have root access (ie: you’re on a shared web hosting plan), you can just use our PHP Server Monitoring Agent. The installation procedure is a bit more complex than our regular monitoring agent, but this guide will show you exactly what you’ve got […]

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Misconfigured Network Interface Name

[Update]: On 23 Sept 2017 we have modified our Server Agent install script to have a better Network Interface name detection (can find the GitHub commit here). Reinstalling the Server Agent on your server now will most likely fix the issue that brought you to this article. However, on the off chance that the issue […]

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Multiple Disks Support

Starting with version 1.05 of the HetrixTools Server Monitoring Agent, we’ve introduced multiple disks support. You will be able to find all of your mount points under the “Disk Usage” section of your Server Monitoring stats, in your dashboard: Each mount point having it’s own size and usage stats next to it, for an easy […]

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Service Monitoring

Starting with the HetrixTools Agent v1.05 you can define up to 10 services to be constantly monitored by our agent on your server. To configure this in your Agent, please follow the instructions below, (a) or (b):   a). Setting the services you wish to monitor during the HetrixTools Server Agent installation: Install the agent […]

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Server Monitoring Resource Usage Webhook Notifications

In order to receive Server Monitoring Resource Usage webhook notifications, you will need to have the following: An Uptime Monitor which has a contact list with Webhooks enabled: – http://docs.hetrixtools.com/uptime-monitoring-webhook-notifications/ Attach a Server Monitor to this Uptime Monitor, and install the Server Agent on your VPS or Dedicated Server: –¬†https://docs.hetrixtools.com/install-the-hetrixtools-server-monitor-agent/ Configure resource usage warnings for […]

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Why isn’t my network usage being collected?

The most common reason for this issue is that our install script could not determine your public network interface name, during the installation. If this is the case, then the simple fix is to input the interface name manually into the agent file. To do so, please open the following file with your favorite text […]

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