The most common reason for this issue is that our install script could not determine your public network interface name during the installation. If this is the case, then the simple fix is to input the interface name manually into the agent file. To do so, please open the following file with your favourite text […]
Articles Tagged: server monitor
CloudLinux Data Collection Issues
Normally, the HetrixTools Server Agent is made to run under its own ‘hetrixtools’ username, but due to CloudLinux’s nature of isolating each user into their own private space, if you wish to deploy the agent on a CloudLinux environment, you will need to configure it to run as ‘root’ in order to properly gather the […]
Run Server Monitor Agent As Root
By default, the Server Monitor Agent is run by its own user, called ‘hetrixtools’, but on certain systems you may need to run the agent as ‘root’ in order to be able to fully collect the needed data. To do so, simply check the box “Run agent as root?” when fetching the installation code from […]
Reinstall, Update, Remove The Server Monitor Agent
(1) Reinstall the Agent Start off by going to your Uptime Monitors page in your client area dashboard. Here, you will need to go to the action drop-down menu of the uptime monitor and select ‘Monitoring Agent Package’. A modal will open containing the installation code, which you’ll need to copy and run as ‘root’ […]
Enable Server Monitor Agent Debugging
Starting with agent version 1.03 logging is enabled by default, and you can find the log files here: /etc/hetrixtools/hetrixtools_agent.log /etc/hetrixtools/hetrixtools_cron.log If you’re running the 1.03 agent, there’s no need to follow any of the steps mentioned below in this article. Whereas, if you’re running a lower version, it’d be recommended to upgrade your agent to […]
Server Monitor Agent Settings
Once you’ve installed the HetrixTools Server Monitoring Agent on your VPS or dedicated server, you can find it in the /etc/hetrixtools/ folder. The agent’s config file name is hetrixtools.cfg, and it should be the only .cfg file in that folder. Opening this file with your favourite editor, you’ll find a few settings that you can […]
Server Monitor Color Indicators
The Uptime Monitors that have a Server Monitor agent attached to them will display some quick ‘at a glance’ info about the current server resource usage, under the monitor’s name. The 4 bars will indicate the current CPU Usage, RAM Usage, Network In/Out Usage, and Disk Usage. Hovering over any of the bars will show […]
Server Monitor Agent Requirements & Compatibility
We wanted our Server Monitor Agent to be as light as as possible, with a very tiny footprint on the server resource usage. It is fully coded in bash language, and it requires no additional software to be installed for it to function. The following operating systems are compatible and can run the HetrixTools Server […]
Uninstall the HetrixTools Server Monitor Agent
You can access the ‘Reinstall/Uninstall’ instructions, at any time, either from the Uptime Monitor’s action drop-down menu: Or from the data graphs: Clicking any of these links will open the ‘Reinstall/Uninstall’ modal, and if you wish to proceed with the Uninstall, you’ll need to click the ‘Show Uninstall Instructions’ button: Doing so will reveal the […]
Resource Usage Privacy
By default, after installing an agent all data collected is private and you’ll only be able to see it from your Uptime Monitors list, as described in this article: https://docs.hetrixtools.com/accessing-server-monitoring-data/ However, you do have the option to make any of the collected data available in the Uptime Report belonging to the Uptime Monitor you’ve attached […]