I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?

Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications as soon as any of your monitors suffer changes (get blacklisted or delisted), after you have added them to our platform. Long answer: The platform has been intentionally designed to work like this. Our system […]

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Can you reset my Uptime Monitoring stats?

We do not manually modify or reset any Uptime Stats for any of the Uptime Monitors in our system. If you wish to get a clean slate for any of your Uptime Monitors, you’ll need to follow the instructions in this guide, but by doing so, you will loose all your history for that monitor. […]

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What payment methods do you accept?

Our platform is currently accepting payments via PayPal and Stripe. Which means you can pay with the following funding methods: with your PayPal ballance, if you have a PayPal account with your credit/debit card, via either PayPal or Stripe with Bitcoins via Stripe If you feel that you cannot use any of these methods, be […]

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How are your Uptime Monitoring statistics calculated?

In any of your Uptime Monitor reports you’ll find the following uptime statistics (example screenshot): We’ll go through what each of them means and how they are calculated and displayed. The “Today” uptime is calculated based on how many minutes of downtime your uptime monitor has had during the current day, considering each day has […]

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Do you offer custom packages?

Yes, we do offer custom packages whether you’re interested in Blacklist Monitoring or Uptime Monitoring. If you’re in need of specs that are not displayed on our website pricing pages, be sure to contact our Sales Department either via Live Chat or Support Tickets. We’d love to hear your custom requirements. However, please note that we […]

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Do you offer blacklist delisting assistance?

We do not currently offer any type of blacklist delisting assistance or support, other than the links provided by our system for delisting for each RBL. Why not? Our platform handles only monitoring and reporting, we do not have any connection with any of these third party RBLs that your IPs may be blacklisted on. […]

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Do you offer free trials?

We have free packages for both our Blacklist Monitor and Uptime Monitor products. These free packages can be used to test out our platform, and will remain free for as long as you’ll be using them. You can consider these free packages a sort of unlimited trial packages. Our free packages are mostly restricted by […]

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Why does my Uptime Monitor show as Offline, when it’s actually not?

Our uptime monitoring system has been configured to avoid false positives as much as possible, but in certain cases there’s simply nothing we can do from our side to avoid it. There can be several case scenarios for these uptime monitoring false positives. We’ll begin with the simpler ones and keep the more complex ones […]

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