We usually recommend selecting 6-8 monitoring locations for each of your monitored website or service. These are more than enough to determine whether or not your website/service is experiencing a downtime. As explained in this documentation article (link), our system checks from all of the selected locations simultaneously, so you should be cautious not to […]
Are you looking for a Pingdom alternative? Here’s a few reasons why HetrixTools Uptime Monitoring could be the perfect choice for you. As opposed to Pingdom, we do have a Free package that has a lot of the premium features of our paid packages, being limited mostly by quantity and not by quality. If you’re […]
Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all of the monitors From the Group Actions drop down menu select Change Label A pop-up window will appear, where you can either remove the existing […]
I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications as soon as any of your monitors suffer changes (get blacklisted or delisted), after you have added them to our platform. Long answer: The platform has been intentionally designed to work like this. Our system […]
We do not manually modify or reset any Uptime Stats for any of the Uptime Monitors in our system. If you wish to get a clean slate for any of your Uptime Monitors, you’ll need to follow the instructions in this guide, but by doing so, you will loose all your history for that monitor. […]
The short answer would be: no, we do not give out the affiliate commission as a discount for the clients which have not been referred to our website by any of our affiliates. You may ask yourself “why? you would have paid those affiliates the commission anyway, if they brought me to your website”. This […]
Our platform is currently accepting payments via PayPal and Stripe. This means you can pay with the following funding methods: If you feel that you cannot use any of these methods, be sure to contact our Sales Department to discuss custom payment methods that would fit your particular case.
In any of your Uptime Monitor reports you’ll find the following uptime statistics (example screenshot): We’ll go through what each of them means and how they are calculated and displayed. The “Today” uptime is calculated based on how many minutes of downtime your uptime monitor has had during the current day, considering each day has […]
Yes, we do offer custom packages whether you’re interested in Blacklist Monitoring or Uptime Monitoring. If you’re in need of specs that are not displayed on our website pricing pages, be sure to contact our Sales Department either via Live Chat or Support Tickets. We’d love to hear your custom requirements. However, please note that we […]
We do not currently offer any type of blacklist delisting assistance or support, other than the links provided by our system for delisting for each RBL. Why not? Our platform handles only monitoring and reporting, we do not have any connection with any of these third party RBLs that your IPs may be blacklisted on. […]