You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the client area menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t […]
Category: 12 F.A.Q.
Frequently Asked Questions
My IP is blacklisted on SPFBL, so why doesn’t your platform show it?
This can happen because SPFBL has 3 different response codes for their blacklist: 127.0.0.2 – which means that your IP is blacklisted for confirmed spam 127.0.0.3 – which means that your IP is only suspected of sending spam, or it’s misconfigured (not in compliance with RFC 5321) 127.0.0.4 – which means that your IP isn’t […]
My IP (or domain) is blacklisted, how do I delist it?
When running a Blacklist Check, and in all of your Blacklist Monitor reports, our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links will look as shown below: These links will take you where you need to go in order to follow the delisting […]
How many uptime monitoring locations should I select?
We usually recommend selecting 6-8 monitoring locations for each of your monitored website or service. These are more than enough to determine whether or not your website/service is experiencing a downtime. As explained in this documentation article (link), our system checks from all of the selected locations simultaneously, so you should be cautious not to […]
Pingdom Alternative
Are you looking for a Pingdom alternative? Here’s a few reasons why HetrixTools Uptime Monitoring could be the perfect choice for you. As opposed to Pingdom, we do have a Free package that has a lot of the premium features of our paid packages, being limited mostly by quantity and not by quality. If you’re […]
How can I remove or edit the label of multiple monitors at once?
Set the maximum displayed monitors per page to 300 Search for the IP range or block that you wish to modify, either by range or partial IP address Select all of the monitors From the Group Actions drop down menu select Change Label A pop-up window will appear, where you can either remove the existing […]
I just added some Blacklist Monitors, some of them are blacklisted, why didn’t I receive a notification about this?
Short answer: The first blacklist check performed on the newly added monitors will not generate any notifications. You will start receiving notifications as soon as any of your monitors suffer changes (get blacklisted or delisted), after you have added them to our platform. Long answer: The platform has been intentionally designed to work like this. Our system […]
Can you reset my Uptime Monitoring stats?
We do not manually modify or reset any Uptime Stats for any of the Uptime Monitors in our system. If you wish to get a clean slate for any of your Uptime Monitors, you’ll need to follow the instructions in this guide, but by doing so, you will loose all your history for that monitor. […]
If I wasn’t referred by an affiliate, can I get the commission as discount for my order?
The short answer would be: no, we do not give out the affiliate commission as a discount for the clients which have not been referred to our website by any of our affiliates. You may ask yourself “why? you would have paid those affiliates the commission anyway, if they brought me to your website”. This […]
What payment methods do you accept?
Our platform is currently accepting payments via PayPal and Stripe. This means you can pay with the following funding methods: If you feel that you cannot use any of these methods, be sure to contact our Sales Department to discuss custom payment methods that would fit your particular case.