Starting with the HetrixTools Agent v1.05, you can define up to 10 services to be constantly monitored by our agent on your server. To configure this in your Agent, please follow the instructions below, (a) or (b): a) Setting the services you wish to monitor during the HetrixTools Server Agent installation: b) Manually editing the […]
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My IP (or domain) is blacklisted, how do I delist it?
When running a Blacklist Check and in all of your Blacklist Monitor Reports, our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links will look as shown below: These links will take you where you need to go in order to follow the delisting […]
Select multiple monitors at once with SHIFT+Click
Our Blacklist Monitoring and Uptime Monitoring interfaces have Group Actions available. In short, the “Group Actions” feature allows you to select multiple monitors and apply an action to them all at once, as opposed to applying that action individually for each monitor. And with SHIFT+Click you can now select a range of monitors to apply […]
Debugging the issues which caused your downtime
Our support is sometimes asked general questions such as, “why was my website down?”, “other uptime monitors that I use didn’t detect my website to be down. Why did HetrixTools alert me?”, “I just checked my site and it loaded up. Why did I get notified that it is down?”, and so on and so […]
Delete Multiple Blacklist Monitors
If you wish to delete multiple Blacklist Monitors, all at once, in bulk, you can do so by using Group Actions. Start by expanding the blacklist monitors list so as to contain as many monitors as possible: Select all of the blacklist monitors in the list from the top checkbox on the left side, and […]
Accessing Your White Label Reports
After you have properly configured your White Label system as described in this article: https://docs.hetrixtools.com/configure-white-label-reports/ You can access any of your monitors’ White Label reports from their Action drop-down menu: Just make sure the report is Public first, so you will not get a 404 error. This works for any of your Blacklist Monitors, Uptime […]
Difference between Location Fail Log and Network Diagnostics
Both of these are diagnostics that will help you investigate and debug the issues that were causing your monitored target to be offline, but there’s a big difference in how our system collects the data for these two logs. In short, the Location Fail Log is collecting data the exact moment a monitoring location finds […]
Location Fail Log
The Location Fail Log contains the exact errors our monitoring locations encountered when trying to access your monitored target. The entries here are logged at the exact moment when/if any of our locations encounter an issue trying to verify if your monitored target is Online. The errors in the Location Fail Log can provide all […]
Discord Integration
In order to get started with your Discord integration, you’ll need to create a webhook on the Discord platform for your Discord server. Start by going to https://discord.com/ Once you log in, go to your server page. Access the drop-down menu on the top left corner of the screen: Click on “Server Settings”: Then, on the […]
Server Monitoring Resource Usage Webhook Notifications
In order to receive Server Monitoring Resource Usage webhook notifications, you will need to have the following: Once you’ve got all of that configured, whenever you receive Resource Usage alerts, your Webhook URL will receive JSON format data, as well. General payload parameters: monitor_id – your monitor’s unique ID (can be found in the link […]