[April 15, 2021] We’re posting this announcement publicly as well, however all of the affected users have already been emailed regarding these changes. If you have not whitelisted our Uptime Monitoring IPs in your firewall, then no action is needed on your part, you can safely ignore the rest of this announcement. However, if you […]
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Introducing the “Global Status” section in our Uptime Reports
[April 14, 2021] Start by accessing any of your Uptime Reports, as described here:https://docs.hetrixtools.com/how-do-i-access-my-uptime-reports/ On your Uptime Reports, you’ll be able to find the new “Global Status” section, towards the top of the page: This section will contain real-time data regarding your monitored target, collected from each of the monitored locations that you have selected […]
How do I access my Uptime Reports?
Start by going to your Uptime Monitors dashboard, from the client area side menu: From your monitors list, each monitor’s Uptime Report can be accessed by clicking the link under the “Up/Down” column: Each Uptime Monitor has its own Uptime Report, which includes all of its uptime data. All of your Uptime Reports are private […]
Hide the monitored target (for Uptime Monitoring) from your Slack, Discord, Mattermost, and RocketChat notifications
To do so, start by heading to your Contact Lists from the top side menu, by clicking on your account avatar: Now add a new Contact List, or edit an existing one, and go to the “Slack / Discord / Mattermost / RocketChat” section: Configure your desired integration as explained in its individual integration guide […]
public.sarbl.org – Unresponsive & Disabled
[February 13, 2021] This RBL stopped responding to queries and has now been disabled on our system. We’ll keep and eye on it, and if/when it starts being functional again, we’ll re-enable it on the platform.
Feb 8, 2021 – Outage/Incident
[February 8, 2021] Today, we’ve experienced a brief outage, followed by a few hours of degraded performance, caused by one of our upstream providers performing an unannounced maintenance on one of our critical database nodes. Incident timeline(all times are UTC) 11:01 – our main database node suddenly went offline 11:01 – 11:10 – we’ve started […]
What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
If you’re managing your domain’s DNS via CloudFlare, and you’re getting SSL errors on your White Label reports, it’s most likely due to the fact that you’re routing your White Label hostname (ie: status.yourdomain.com) via CloudFlare and not directly to our servers. Wrong setup Correct setup Solution If your White Label hostname is proxied through […]
bl.spamcop.net – Domain Expired & False Positives [Update: re-enabled]
[February 1, 2021] The “spamcop.net” domain has been renewed and the RBL has started working normally again. We have now re-enabled this RBL on our platform. Any of your IPs blacklisted on this RBL will be marked as such after the next automatic check ran on your account. [January 31, 2021] The “spamcop.net” domain name […]
API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
API Call Name: v2 Add Uptime Monitor API Call: https://api.hetrixtools.com/v2/<API_TOKEN>/uptime/add/ Create a POST request to the API link with a JSON payload built as instructed below. Example PHP Code Example Error Output Example Success Output
API – Delete Uptime Monitor
API Call Name: v2 Delete Uptime Monitor API Call: https://api.hetrixtools.com/v2/<API_TOKEN>/uptime/delete/ Create a POST request to the API link with a JSON payload built as instructed below. MID – 32 characters long string representing the Uptime Monitor ID that you wish to delete. You can get your monitors’ IDs by using the API Call v1 List Uptime […]