[February 8, 2021] Today, we’ve experienced a brief outage, followed by a few hours of degraded performance, caused by one of our upstream providers performing an unannounced maintenance on one of our critical database nodes. Incident timeline(all times are UTC) 11:01 – our main database node suddenly went offline 11:01 – 11:10 – we’ve started […]
All posts by HetrixTools
What to do if you’re getting an SSL error on your White Label reports [CloudFlare DNS Manager]
If you’re managing your domain’s DNS via CloudFlare, and you’re getting SSL errors on your White Label reports, it’s most likely due to the fact that you’re routing your White Label hostname (ie: status.yourdomain.com) via CloudFlare and not directly to our servers. Wrong setup Correct setup Solution If your White Label hostname is proxied through […]
bl.spamcop.net – Domain Expired & False Positives [Update: re-enabled]
[February 1, 2021] The “spamcop.net” domain has been renewed and the RBL has started working normally again. We have now re-enabled this RBL on our platform. Any of your IPs blacklisted on this RBL will be marked as such after the next automatic check ran on your account. [January 31, 2021] The “spamcop.net” domain name […]
API – Add Server Agent Uptime Monitor (Heartbeat Uptime Monitor)
API Call Name: v2 Add Uptime Monitor API Call: https://api.hetrixtools.com/v2/<API_TOKEN>/uptime/add/ Create a POST request to the API link with a JSON payload built as instructed below. Example PHP Code Example Error Output Example Success Output
API – Delete Uptime Monitor
API Call Name: v2 Delete Uptime Monitor API Call: https://api.hetrixtools.com/v2/<API_TOKEN>/uptime/delete/ Create a POST request to the API link with a JSON payload built as instructed below. MID – 32 characters long string representing the Uptime Monitor ID that you wish to delete. You can get your monitors’ IDs by using the API Call v1 List Uptime […]
Changes to SMART test warnings and Group Actions
[January 24, 2021] The SMART test warnings are part of our Drive Health Monitor, and they would let you know if the SMART test performed on your server is failing for one or more drives. These SMART test warnings used to be enabled if you had enabled either of the “Drive Error Warnings” or “Drive […]
UCEPROTECT-Level3
[January 19, 2021] This is an informative note regarding the “UCEPROTECT-Level3” blacklist. This particular blacklist, as per the description on their own website, should not be used lightly to block traffic, as this RBL blacklists entire ASN or even entire hosting providers, and by using this RBL you are surely going to block legitimate traffic […]
Changes to our Uptime Monitoring Network
[October 22, 2020] We’re posting this announcement publicly as well, however all of the affected users have already been emailed regarding these changes. If you have not whitelisted our Uptime Monitoring IPs in your firewall, then no action is needed on your part, you can safely ignore the rest of this announcement. However, if you […]
‘Featured Clients’ on our website
[July 22, 2015] Along with the new website design we’ve introduced ‘featured clients’ on our home page, a place where we’ll feature some of our clients that agree to it beforehand. If you have a company or work for one, and you’re using our platform to monitor your IPs and/or uptime and you’d like to be […]
Required activity increased from 30 days to 90 days + Basic package discontinued
[June 19, 2020] We’re drastically increasing our required activity period from every 30 days to every 90 days, which should give all of our free users a lot more room, not having to log into their dashboard every 30 days but at least once every 90 days now, in order to keep their free accounts […]