This article will describe how to add a new payment method to your account to be automatically charged for your future invoices. Start by clicking on “Billing” from your client area menu and selecting “Payment Methods” from the drop-down menu: Now, on the “Payment Methods” page, click on the “Add payment method” button: A pop-up […]
All posts by HetrixTools
Delayed Notifications
[September 22, 2022] Today, from 13:35 (UTC) to 14:55 (UTC), part of our monitoring notifications and transactional emails have been delivered with a delay, while a very small number of notifications (non-emails) failed to deliver completely. Our technicians have found the issue to be with the system that handles the notifications queue; it had become […]
Using the Server Monitoring Relay
If your server is having issues sending data to our Server Monitoring endpoint (sm.hetrixtools.net), it could be due to Cloudflare blocking your IP address. This can sometimes happen if your IP address has a poor or bad reputation. In such cases, you can use our Server Monitoring relay to send your agent metrics to our […]
bl.konstant.no – Unresponsive & Removed
[July 29, 2022] This RBL has become unresponsive, and we’ve removed it from our system until it returns to functioning normally again. If any of your blacklist monitors are blacklisted on this RBL, they will be marked as delisted during the next automatic check.
Set Domain Expiration Date Manually
There may be cases with certain TLDs where our system won’t be able to detect your domain’s expiration date automatically. In these cases, you can manually configure your domain’s expiration date to be reminded before it expires. To get started, head on to your Uptime Monitors dashboard: Click on your Uptime Monitor’s name: Locate the […]
June 21, 2022 – Cloudflare Outage
[June 21, 2022] Summary On June 21, 2022, at around 06:31 (UTC) our uptime monitoring system started detecting an unusually high number of errors from websites using Cloudflare. At the same time, 3 of our 5 webservers, started experiencing issues when accessed via Cloudflare (as our platform is accessed by our users). The other 2 […]
Webhook Authentication Token
Here’s how to configure and use the authentication token that you may optionally configure along with our notification webhooks. The webhook authentication token is configured in the same place where you configure the webhook notification URL in your Contact Lists. This token will be sent in the Authorization header along with every webhook payload, in […]
How do we perform Uptime Monitoring network changes
As our platform grows, we also have to scale up our global Uptime Monitoring infrastructure along with it. In this article, we’ll go through the entire process of adding or removing nodes from our Uptime Monitoring infrastructure and explain how these changes would impact the small percentage of our users who decide to whitelist our […]
Changes to our Uptime Monitoring Network
[April 5, 2022] These changes are important only if you’ve previously whitelisted our uptime monitoring IPs in your firewall; otherwise, no action is required on your part. The changes below will take effect on April 18, 2022. However, you can make the modifications to your firewall at any point until then. After May 15, 2022, […]
Relocating our Moscow monitoring location
[February 28, 2022] This announcement will also be emailed to all of the affected users. Given the recent events, we have decided to relocate this monitoring location to Warsaw, Poland, effective March 10, 2022. If you’re using our API or our Webhooks, please note the following changes:https://docs.hetrixtools.com/moscow-relocation-api-webhook-changes/ If you have not whitelisted our Uptime Monitoring […]