If your server is having issues sending data to our Server Monitoring endpoint (sm.hetrixtools.net), it could be due to Cloudflare blocking your IP address.

This can sometimes happen if your IP address has a poor or bad reputation.

In such cases, you can use our Server Monitoring relay to send your agent metrics to our platform.

To change this in your agent file, simply run the following command, as ‘root’, in your server’s command terminal:

sed -i 's/sm.hetrixtools.net/relay.hetrixtools.com\/sm/' /etc/hetrixtools/hetrixtools.cfg

Please allow up to two minutes for the change to take effect fully.