What to do if my Uptime Monitor is down?

Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue is that’s causing your downtime. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]

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Where can I see my Package Limits?

You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the top menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case they aren’t the […]

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Misconfigured Network Interface Name (PHP Agent)

Unlike our regular shell agent, our PHP Server Monitoring Agent cannot automatically detect your server’s network interface name, so this name is set to ‘eth0’ by default. This setting will match most of the servers out there, however, some servers have different network interface names. The guide below will show you how to view the […]

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Install the PHP version of the Server Monitoring Agent

If you wish to monitor your server’s resources, but you do not have root access (ie: you’re on a shared web hosting plan), you can just use our PHP Server Monitoring Agent. The installation procedure is a bit more complex than our regular monitoring agent, but this guide will show you exactly what you’ve got […]

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Multiple Disks Support

Starting with version 1.05 of the HetrixTools Server Monitoring Agent, we’ve introduced multiple disks support. You will be able to find all of your mount points under the “Disk Usage” section of your Server Monitoring stats, in your dashboard: Each mount point having it’s own size and usage stats next to it, for an easy […]

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Service Monitoring

Starting with the HetrixTools Agent v1.05 you can define up to 10 services to be constantly monitored by our agent on your server. To configure this in your Agent, please follow the instructions below, (a) or (b):   a). Setting the services you wish to monitor during the HetrixTools Server Agent installation: Install the agent […]

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Select multiple monitors at once with SHIFT+Click

Our Blacklist Monitoring and Uptime Monitoring interfaces have Group Actions available. In short, the “Group Actions” feature allows you to select multiple monitors and apply an action to them all at once, as opposed of applying that action individually for each monitor. And with SHIFT+Click you can now select a range of monitors to apply […]

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Debugging the issues that caused your downtime

Our support is sometimes asked general questions such as “why was my website down?”, “other uptime monitors that I use didn’t detect my website to be down, why did HetrixTools alert me?”, “I just checked my site and it loaded up, why did I get notified that it is down?”, and so on and so […]

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Difference between Location Fail Log and Downtime Diagnostics

Both of these are diagnostics that will help you investigate and debug the issues that were causing your monitored target to be offline, but there’s a big difference in how our system collects the data for these two logs. In short, the Location Fail Log is collecting data the exact moment a monitoring location finds […]

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Location Fail Log

The Location Fail Log contains entries for each of your monitored locations, which have been submitted the moment a location notices your monitored target as having issues. The entries in this Log contain errors that are captured at the very exact moment that our locations encounter issues accessing or validating the online status of your […]

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