Add a Server Agent Monitor

The ‘Server Agent Monitor’ is a particular type of Uptime Monitoring, as our monitoring locations will not ping your target, but instead your target will ping our platform, in order to let it know it is online. This Uptime Monitor type uses our Server Monitoring Agent to send data to our platform every minute. In […]

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Website Uptime Monitoring – Accepted HTTP Codes

Our Uptime Monitoring system allows you to select certain HTTP codes that will be accepted as an ‘OK’ response when checking the status of your website. If your website returns any of these selected HTTP codes, our system will consider your uptime monitor as being online (having a healthy status), even if the returned HTTP […]

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Add extra monitors to your order

If you need more monitors than what your plan has included, you can always purchase these extra monitors from your dashboard. Start by going to your client area dashboard from the top menu: Now locate “Your Products” section and click on the product that you wish to add the extra monitors to: If your package […]

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Uptime percentage calculation

Using this setting you can configure how far back should our system look at when calculating the Uptime Percentage displayed on your Public Uptime Status PageĀ and on your public Uptime Reports. By default this is set to “Overall” which calculates the total uptime percentage based on the entire life of the monitors on your Public […]

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HDD/SSD/NVMe Drive Health Monitor

This feature is included for free in our Uptime Monitor service. [Available on our Linux Server Monitor Agent Version: 1.5.3+]https://github.com/hetrixtools/agent Required software: To monitor the health of your disks, you need to have ‘S.M.A.R.T.’ installed on your server. It’s likely that you already have this package installed on your server, and if not, then it’s […]

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Software RAID Monitoring

This feature is included for free in our Uptime Monitor service. [Available on our Linux Server Monitor Agent Version: 1.5.3+] https://github.com/hetrixtools/agent You have the ability to allow our Server Monitoring agent to collect the health data of your Software RAID setup (mdadm). In order to get started, go to your Uptime Monitors page in your […]

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Add private notes to your Uptime Monitors

Adding private notes to your Uptime Monitors may help you better organize and keep track of all the websites/servers that you’re monitoring. To get started, head to the Uptime Monitors page on your dashboard. And click the monitor name that you wish to add private notes to. Then, locate the private notes on the top […]

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Location Fails Warning

A simple way of explaining how our Uptime Monitoring system works, is that it will consider any of your Uptime Monitors as being Offline if at least half+1 of the monitoring locations will fail to see your monitored target as being Online. So if you monitor a website from, say, 12 locations, that means at […]

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What to do if my Uptime Monitor is down?

Once you get alerted by our platform that one of your Uptime Monitors is down, you should quickly begin to investigate what the issue that’s causing your downtime is. 1. Check the Location Fail Log A very good place to start would be to look in your monitor’s Location Fail Log: https://docs.hetrixtools.com/location-fail-log/ The Location Fail […]

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Where can I see my Package Limits?

You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the top menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t the […]

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