In order to start receiving notifications from our platform to your PagerDuty account you’ll need to follow these steps.

First off, if you haven’t already, create a PagerDuty account: https://www.pagerduty.com/

Now, once you log into your PagerDuty account go to the top menu > Configuration > Services

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On the next page click the “Add Services” button.

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Set a name for your new Service, select “Use our API directly” and then click “Add Service”.

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Then you’ll be given your Integration Key.

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Copy/paste that Integration Key into any of your contact lists you have on our platform.

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How does HetrixTools handle PagerDuty events?

For Uptime Monitoring, our platform will open events in your PagerDuty account based on the monitors that go offline, one event per monitored website/service. Our platform will also close the events in your PagerDuty account (mark them as resolved) once the monitored website/service comes back online.

For Blacklist Monitoring, our platform will just open events in your PagerDuty account, you will need to mark them as resolved yourself once you have seen/handled the changes in your Blacklist Monitors.