When detecting an outage, our system will log in a ping sample and a traceroute sample to your monitored target, from every monitored location. All this info will form the diagnostic for the occurred downtime.
Here’s how to access your downtime diagnostics.
Start by going to your Uptime Monitors page, from the top side menu in your dashboard, and access the uptime report that you wish to view.
On the uptime report page, scroll down to the “Downtimes” section, and click “Details” next to the downtime you wish to inspect.
Please note that if your uptime monitor had no downtimes, the “Downtimes” section will not be visible.
If any downtime diagnostics have been recorded for the selected downtime, you will notice a small info button next to each location where diagnostics have been collected from.
Clicking the info button next to each location will bring up the diagnostics collected from that location for this specific downtime.
These diagnostics should help you in resolving the issue if it’s still occurring, or help you debug what has happened if the issue has already been fixed by a third party.
You can also access the Downtime Diagnostics from your Uptime Monitors list, but only for the current outage and only if this outage is in progress.
By default the downtime diagnostics are private, and can be seen just by the report owner while being logged in. You can make the downtime diagnostics publicly available in your public uptime reports, by going to your Uptime Monitor “Advanced Settings”, and changing the option.
- the ping and traceroute are collected from each monitored location at the time the downtime is noticed by our system
- if your website is behind a service such as CloudFlare then the ping and traceroute will hit the CloudFlare IP address, not your server’s IP address, rendering these diagnostics useless. In such cases we advise you to monitor your server’s IP directly if you wish to have properly working downtime diagnostics.