We do not outsource our support, but have our own hired support staff available 24/7 for any and all of your questions or issues. Most support tickets are answered within minutes of being opened, up to a maximum of a few hours.
All posts by HetrixTools
Opening A Ticket
You can open a support ticket from anywhere on our website/platform. Simply go to the top menu, Contact Us > Open Ticket. A small pop-up window will open where you can quickly fill in the details. Give a subject for your ticket, select the desired department, and fill in your message. When you’re all done […]
Viewing Your Tickets
You can simply access all of your support tickets from the top menu in your client area. On the next page you’ll see all of your support tickets, their status and information at a glance. The tickets will be ordered by last reply and status, so the tickets requiring your attention the most will always […]
Ticket View
Whenever one of our staff members replies to any of your tickets, you will be notified via email. You can go into ticket view from your ticket list or directly from your email notification, which will always contain a direct link to your ticket. From the ticket view you can easily add a new reply […]
Live Chat
DEPRECATED: We no longer provide live chat support. Please open a ticket or send us an email if you require assistance regarding our platform or services. Old Content We also provide support and answer your questions via website Live Chat. You will find the chat window on the bottom right side of our front pages and […]
We Need Your Feedback
We’re always working on making HetrixTools better and adding new features. So in order to make this happen, we’ll need your feedback. If you have anything, may it be good or bad, to say about our platform, be sure to open a support ticket and let us know. If it’s something good, it will motivate […]
Create a Status Page using Group Actions
You can also create a Status Page directly from your monitors’ dashboard. To begin, go to either your Blacklist Monitors or Uptime Monitors dashboards. In the following example, we’ll use Uptime Monitors, but the same procedure applies for Blacklist Monitors, as well. Step 1: Select the desired monitors from your monitors’ dashboard: (You can select […]
Create Status Page
Start by accessing the Status Pages dashboard from your client area. Click the “Create Status Page” button. In the pop-up, be sure to select the type of monitors you wish to include on your Status Page. Give a friendly name to your Status Page and select all of the monitors you wish to include from […]
What Billing Software Is This?
We use our own custom built in-house billing software. It was coded to match our exact needs and to be as simple and easy to use as possible for our clients. Sadly, it does not have a name, and you won’t find it being used anywhere else.
Placing A New Order
You can begin placing a new order from any of our pricing pages. For Blacklist Monitor: https://hetrixtools.com/pricing/blacklist-monitor/ For Uptime Monitor: https://hetrixtools.com/pricing/uptime-monitor/ You can easily see monthly or yearly prices by simply selecting the billing cycle from the drop-down selection under each package. Prices will change in real time depending on which billing cycle you select. By default, […]