How can I contact a blacklist’s owners?

In most of the cases, the contact information is to be found somewhere on the RBL’s website (usually under a ‘Contact Us’ or ‘About Us’ section, or in the website’s footer). However, not all blacklists will have this info available on their website. Unfortunately, our staff does not have this info either, so we cannot […]

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How long until my Domain or IP address is delisted?

Unfortunately, this is completely out of our hands and will depend 100% of each individual blacklist and their practices. After completing the delisting procedures for a blacklist where your Domain or IP address is listed on, it can take any number of hours/days for them to actually delist your Domain or IP address. Some blacklists […]

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What to do after following the Delist links?

As explained in this article, our platform will provide you with delisting links in all of our blacklist checks and blacklist monitor reports. Those delisting links are going to take you to the blacklist’s website, where you will need to find and follow their delisting instructions. Please note: not all blacklists will have delisting instructions, […]

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Why did HetrixTools blacklist my Domain or IP address?

We did not blacklist your Domain or IP address. HetrixTools is just a monitoring platform. We are not affiliated with these blacklists and we do not handle any blacklisting or delisting ourselves. Our platform will just tell you on which blacklists your Domain or IP address is listed on, and provide you with delisting links […]

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Where can I see my Package Limits?

You can quickly and easily see your Package Limits in your account Dashboard. Start by navigating to your Dashboard from the client area menu: Locate the “Your Products” panel inside your Dashboard: Here you can see both your Blacklist Monitoring and Uptime Monitoring packages that your account is currently on, and in case these aren’t […]

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My IP is blacklisted on SPFBL, so why doesn’t your platform show it?

This can happen because SPFBL has 3 different response codes for their blacklist: 127.0.0.2 – which means that your IP is blacklisted for confirmed spam 127.0.0.3 – which means that your IP is only suspected of sending spam, or it’s misconfigured (not in compliance with RFC 5321) 127.0.0.4 – which means that your IP isn’t […]

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Enable automated data access for your Microsoft Outlook SNDS account

If you haven’t added your IPs to the SNDS account yet, you can do so as explained in this article: https://docs.hetrixtools.com/adding-your-ips-to-microsoft-outlook-snds/ Once you’ve added your IPs to the SNDS account, you can enable automated access to their data. Begin by going to the “Automated Data Access” page on the Microsoft SNDS website: https://postmaster.live.com/snds/auto.aspx If you […]

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Adding your IPs to Microsoft Outlook SNDS

Before you begin, please note that you will need a Microsoft Account to log into, so if you don’t already have one, be sure to create one before proceeding with this guide. Start off by going to the Microsoft Outlook SNDS “Request Access” page: https://postmaster.live.com/snds/addnetwork.aspx Add your IP address, or IP range, or IP block, […]

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Select multiple monitors at once with SHIFT+Click

Our Blacklist Monitoring and Uptime Monitoring interfaces have Group Actions available. In short, the “Group Actions” feature allows you to select multiple monitors and apply an action to them all at once, as opposed to applying that action individually for each monitor. And with SHIFT+Click you can now select a range of monitors to apply […]

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Delete Multiple Blacklist Monitors

If you wish to delete multiple Blacklist Monitors, all at once, in bulk, you can do so by using Group Actions. Start by expanding the blacklist monitors list so as to contain as many monitors as possible: Select all of the blacklist monitors in the list from the top checkbox on the left side, and […]

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