If you wish to pay for your invoice using your credit or debit card, you can do so by selecting Stripe as your payment method from the invoice page. Please note that the default payment method is going to be PayPal, so if you wish to pay via Stripe, you will need to select it […]
Category: 07 Billing
Pay via Stripe using Bitcoins
The guide below is outdated, as we no longer accept Bitcoin payments via Stripe. If you wish to pay your invoices with BTC or ETH, please contact our billing department by opening a support ticket on our website. [DEPRECATED] If you wish to pay for your invoice using Bitcoins, you can do so by selecting […]
Creating and Canceling Stripe Subscriptions
This article is deprecated, please view the following articles: https://docs.hetrixtools.com/add-a-new-payment-method/ https://docs.hetrixtools.com/turn-on-off-automatic-payments/ https://docs.hetrixtools.com/remove-a-saved-payment-method/ How to create a Stripe subscription: You can easily create a recurring Stripe subscription from any of your unpaid invoices. The subscription button will be available to you. Simply input your credit or debit card details into the Stripe pop-up window and follow […]
Account Credit
Your Account Credit has two usages: You can manually use it to pay any of your unpaid invoices (except invoices for adding more funds to your Account Credit. Those cannot be paid with Account Credit, as it would be redundant). To learn how to manually pay an invoice with Account Credit, please read this article: https://docs.hetrixtools.com/paying-an-invoice-with-account-credit/ […]
Paying an Invoice with Account Credit
Start by going to your invoices from the top menu in your client area: Select any unpaid Invoice from your list of invoices: When you have enough funds in your Account Credit to cover an Invoice, you will notice an extra Payment Method being displayed on that Invoice: It will be extremely easy to spot, […]
Why am I being double charged? [PayPal]
Our billing system cannot charge your PayPal account, so we cannot double charge you. Now, there can be two scenarios in which you could be double charged, or it may seem that you are double charged: Scenario #1: One version is that you may have set up 2 different PayPal subscriptions that are sending money […]
The Basic Package
[Discontinued] Our required activity period has been increased from 30 days to 90 days, and with this change, we’ve discontinued the Basic Package. The activity requirement can now only be removed by upgrading to one of our paid plans. You can read more here:https://docs.hetrixtools.com/required-activity-increased-from-30-days-to-90-days-basic-package-discontinued/ Our free packages are FREE for life with just one condition: […]
How to receive Billing emails on a different address
By default, our billing system will send out all of the billing-related emails (i.e., invoices, orders, reminders, etc.) to your account’s email address (a.k.a.: the email address that you have signed up with), which you can always change from your account settings: https://hetrixtools.com/dashboard/account/settings/ However, under certain circumstances, you may want your billing-related emails to be […]
Add extra monitors to your order
If you need more monitors than what your plan has included, you can always purchase these extra monitors from your dashboard. Start by going to your client area dashboard from the top menu: Now locate “Your Products” section and click on the product that you wish to add the extra monitors to: If your package […]
Upgrade your plan
Start by going to your orders page from the top side menu in your client area: Then locate the active order that you wish to upgrade, and click on its ID: Click on the “Upgrade plan” button: This will open up a window with all of your upgrade options: Simply click on the plan you […]