If you’d like to start receiving our notifications in your SIGNL4 account, please follow the setup guide below. Start by heading to your SIGNL4 dashboard, and click on the “Integrations” link from the side menu: Then, on your Integration panel, click on the “Installed” button to view your installed integrations: Now, on the page containing […]
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Pause an Uptime Monitor
In this guide, we’ll show you how you can pause one or more of your Uptime Monitors. Pausing an Uptime Monitor will completely stop monitoring it while it remains paused, unlike our Maintenance Mode, which continues to monitor your website or server while active. We recommend using Maintenance Mode in favor of pausing an Uptime […]
How to remove Incident from Status Page
If you’ve added incidents to your Status Page using our Incident History, and you’d like to remove one or more of them, please follow the guide below. You’ll need to be logged into your client area to perform this action. Start by heading to the Status Pages dashboard from your customer portal. Then, locate the […]
Outgoing PING
You can configure our Linux/Windows Server Monitoring Agent to initiate and record outgoing PING requests to specified targets. This way, you can observe and be notified of packet loss that your server may experience towards any given targets. To get started, you’ll need to edit the agent configuration file. On Linux:/etc/hetrixtools/hetrixtools.cfg On Windows:C:\Program Files\HetrixTools\hetrixtools.cfg Look […]
Changes to our Uptime Monitoring Network
[Oct 6, 2025] These changes are essential only if you’ve previously whitelisted our uptime monitoring IPs in your firewall; otherwise, no action is required on your part. The changes below will take effect on October 15, 2025. However, you can make modifications to your firewall at any point until then. The following nodes will be removed from […]
Why don’t you host your own Status Page?
This is a question that we occasionally get. “If your service (HetrixTools) offers Status Pages as one of your services, then why is your status page hosted elsewhere and powered by a different software solution?” It is indeed a very good question! We do offer our own status pages; you can see a demo here:https://demo-status-page.hetrixtools.com/And […]
Configure CPU Temperature Warnings
If you have installed our Server Monitoring agent on your server, you can monitor your CPU’s temperature and receive warnings when it gets too high. To get started, assuming you have already installed the agent on your server, head on to your Uptime Monitors dashboard from your client area menu. Click on the Uptime Monitor […]
Failed to read CPU temperature natively
You may come across this error if our Server Monitoring agent is unable to read your server’s CPU temperature natively (i.e., from inside a virtual machine or without the use of third-party software). The most common reason why you’d encounter this error is that the Server Monitoring agent is installed inside a virtual machine, and […]
Incident History
This feature allows you to save your Status Page Announcements to your Incident History, where your users can see your active or past incidents in order to have a better picture of your uptime and service status. To begin, head on to your Status Pages dashboard from your client area menu: Then, click on the […]
Activity Log
Our Activity Log (currently in beta) is an easy way to track your account’s latest activity, showing exactly what actions have been performed and by whom. This feature really shines when you’re working together with your team on our platform, with our Sub-Accounts feature. This is where our Activity Log allows you to see what […]