How to remove your IP from the Comcast blacklist

If you are having trouble sending emails to Comcast users, and your emails are being rejected with the error code┬áBL000000 from the recipient server, it means that your sending IP address is being blacklisted on Comcast’s internal blacklist system. This means that none of your emails will go through to the Comcast users until you […]

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How can I contact a blacklist’s owners?

In most of the cases, the contact information is to be found somewhere on the RBL’s website (usually under a ‘Contact Us’ or ‘About Us’ section, or in the website’s footer). However, not all blacklists will have this info available on their website. Unfortunately, our staff does not have this info either, so we cannot […]

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How long until my Domain or IP address is delisted?

Unfortunately, this is completely out of our hands and will depend 100% of each individual blacklist and their practices. After completing the delisting procedures for a blacklist where your Domain or IP address is listed on, it can take any number of hours/days for them to actually delist your Domain or IP address. Some blacklists […]

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What to do after following the Delist links?

As explained in this article, our platform will provide you with delisting links in all of our blacklist checks and blacklist monitor reports. Those delisting links are going to take you to the blacklist’s website, where you will need to find and follow their delisting instructions. Please note: not all blacklists will have delisting instructions, […]

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Why did HetrixTools blacklist my Domain or IP address?

We did not blacklist your Domain or IP address. HetrixTools is just a monitoring platform. We are not affiliated with these blacklists and we do not handle any blacklisting or delisting ourselves. Our platform will just tell you on which blacklists your Domain or IP address is listed on, and provide you with delisting links […]

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How to remove your IP from the AOL blacklist

Are you having trouble sending emails to AOL recipients on the following domain names? aol.com love.com ygm.com games.com wow.com This is most likely due to the fact that your sending IP address is blacklisted on AOL’s private RBL. Here are the steps you should be taking in order to get your IP address removed from […]

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Enable automated data access for your Microsoft Outlook SNDS account

If you haven’t added your IPs to the SNDS account yet, you can do so as explained in this article: https://docs.hetrixtools.com/adding-your-ips-to-microsoft-outlook-snds/ Once you’ve added your IPs to the SNDS account, you can enable automated access to their data. Begin by going to the “Automated Data Access” page on the Microsoft SNDS website: https://postmaster.live.com/snds/auto.aspx If you […]

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Adding your IPs to Microsoft Outlook SNDS

Before you begin, please note that you will need a Microsoft Account to log into, so if you don’t already have one, be sure to create one before proceeding with this guide. Start off by going to the Microsoft Outlook SNDS “Request Access” page: https://postmaster.live.com/snds/addnetwork.aspx Add your IP address, or IP range, or IP block, […]

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My IP (or domain) is blacklisted, how do I delist it?

When running a Blacklist Check, and in all of your Blacklist Monitor reports, our platform will give you delisting links for each RBL that your IP or Domain is blacklisted on. These delisting links will look as shown below: These links will take you where you need to go in order to follow the delisting […]

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What is the difference between API Calls and API Checks?

API Calls Represents the number of maximum API Calls your account can do per month. Every time you do a request on our API, using your API Key, one API Call is being used from your monthly quota. Each package has a different number of monthly API Calls included. To find out your remaining API […]

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