You can configure our Linux/Windows Server Monitoring Agent to initiate and record outgoing PING requests to specified targets. This way, you can observe and be notified of packet loss that your server may experience towards any given targets. To get started, you’ll need to edit the agent configuration file. On Linux:/etc/hetrixtools/hetrixtools.cfg On Windows:C:\Program Files\HetrixTools\hetrixtools.cfg Look […]
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Changes to our Uptime Monitoring Network
[Oct 6, 2025] These changes are essential only if you’ve previously whitelisted our uptime monitoring IPs in your firewall; otherwise, no action is required on your part. The changes below will take effect on October 15, 2025. However, you can make modifications to your firewall at any point until then. The following nodes will be removed from […]
Why don’t you host your own Status Page?
This is a question that we occasionally get. “If your service (HetrixTools) offers Status Pages as one of your services, then why is your status page hosted elsewhere and powered by a different software solution?” It is indeed a very good question! We do offer our own status pages; you can see a demo here:https://demo-status-page.hetrixtools.com/And […]
Configure CPU Temperature Warnings
If you have installed our Server Monitoring agent on your server, you can monitor your CPU’s temperature and receive warnings when it gets too high. To get started, assuming you have already installed the agent on your server, head on to your Uptime Monitors dashboard from your client area menu. Click on the Uptime Monitor […]
Failed to read CPU temperature natively
You may come across this error if our Server Monitoring agent is unable to read your server’s CPU temperature natively (i.e., from inside a virtual machine or without the use of third-party software). The most common reason why you’d encounter this error is that the Server Monitoring agent is installed inside a virtual machine, and […]
Incident History
This feature allows you to save your Status Page Announcements to your Incident History, where your users can see your active or past incidents in order to have a better picture of your uptime and service status. To begin, head on to your Status Pages dashboard from your client area menu: Then, click on the […]
Activity Log
Our Activity Log (currently in beta) is an easy way to track your account’s latest activity, showing exactly what actions have been performed and by whom. This feature really shines when you’re working together with your team on our platform, with our Sub-Accounts feature. This is where our Activity Log allows you to see what […]
SLA Uptime Calculator
This feature is available for all of our Uptime Monitoring plans. How can you access it? You can access the SLA Uptime Calculator in several different ways, as shown below. 1. From your Uptime Monitors dashboard, using Group Actions. When using this method, you can select one or more uptime monitors, as needed. Start by […]
How to edit White Label domain settings?
Start by heading to your White Label dashboard from the client area menu. Then click on the “Edit” button, in the “Actions” column, next to the White Label domain that you wish to edit. This will open up the modal containing this domain’s settings. You can configure here the logo and favicon images, the logo […]
bl.score.senderscore.com – Disabled
[April 16, 2025] We’ve had to remove this blacklist from our system, as their new license pricing is much higher than the industry standards and than we can afford. Only 0.15% of our total monitored blacklist monitors were actually blacklisted on this RBL. We will no longer be monitoring this RBL for blacklisting status.